p strong Topps Tiles is the UK’s number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we’re more than just a business—we’re a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do, that’s the Topps Group way. /strong /p p br /p p We are committed to excellence, innovation, and putting our customers first, whilst delivering an outstanding shopping experience. We serve a diverse range of customers, from DIY enthusiasts to professional tradespeople. Our goal is to understand their unique needs and provide tailored solutions that inspire and delight. As a leader, you will play a crucial role in understanding our customers and leading your team to engage, enthuse, and sell. A role model in every sense, your leadership, influence and drive will ensure both area and personal targets are exceeded. /p p br /p p Right now we are on a journey of exciting growth, and this means we have a new opportunity for an experienced Area Manager to join our team, covering Scotland. /p p You will be accountable for the performance of approximately 25 stores, a team of up to 100 people and a turnover of up to £10m. /p p br /p p Key Responsibilities: /p ul li Lead by example to inspire and motivate your team to achieve exceptional performance. /li li Foster a positive and inclusive store environment where colleagues can thrive and deliver outstanding customer service. /li li Understand and anticipate customer needs, ensuring every interaction is meaningful and impactful. /li li Drive sales and profitability by creating a customer-centric culture and promoting the full range of our products and services. /li li Develop and nurture high-performing teams through effective coaching, mentoring, and support. /li li Implement the ‘Topps Way’ in all aspects of store operations, ensuring consistency and excellence. /li li Build strong relationships with customers, suppliers, and the local community to enhance the store’s reputation and success. /li li Continuously seek opportunities for improvement and innovation to stay ahead in the market. /li /ul p br /p p What We’re Looking For: /p ul li Proven leadership experience with a track record of inspiring and developing high-performing teams. /li li Strong customer focus with the ability to understand and meet diverse customer needs. /li li Excellent communication and interpersonal skills. /li li A proactive and positive approach to problem-solving and decision-making. /li li Passion for retail and a commitment to delivering the best possible customer experience. /li li Ability to thrive in a fast-paced, dynamic environment. /li /ul p br /p p In a culture where hard work is recognised and great results are rewarded, you can look forward to a company bonus that will give you a share of your areas success.Then there’s a generous staff discount, pension and life assurance, Private medical, a holiday allowance that increases with length of service and a wide range of other benefits. Plus flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer! /p p br /p
Read Less
