Committed to delivering a first-class service, TLT continues to transform how it aligns with client requirements and policies to ensure seamless, efficient delivery. To drive this transformation, we are seeking a Client Governance Senior Assistant to support the Client Governance Manager; This is an operational role supporting change at both operational and strategic levels, with a focus on ensuring TLT’s internal policies are designed and audited to reflect the operational and strategic requirements of our key clients.
Please note this role is fixed term for 12 months.
We are looking for someone who will help us build on our momentum and develop our operational capability to ensure:
TLT is recognised for the exceptional quality of our client assurance audit responses;
Our approach to clients’ third-party supplier policies reflects continuous evaluation and improvement across all business areas; and
Opportunities to improve internal processes are identified, risk assessed, and mapped; stakeholders are engaged; and approved changes are project managed through to implementation and adoption as business-as-usual, ensuring a seamless audit service for our clients.
The role:
Overview:
You will join our “one-stop-shop” team for all key and strategic client assurance audits, liaising with stakeholders across all levels and areas of the firm to deliver successful audit outcomes. To achieve this, you will draw on the expertise of subject matter experts across the firm, developing in-depth knowledge of our business processes to respond appropriately and present findings independently to client audit team.
You will also be part of the Risk and Compliance team, working closely with the business development, information security and IT teams to design and develop innovative solutions that work for us and our clients.
Main Responsibilities
Assist with managing key and strategic client assurance audit processes from start to finish, preparing written responses to client assurance audit and third-party risk management questionnaires and presenting results to clients face-to-face.
Work alongside the Senior Client Governance Manager, Client Governance Manager and other senior stakeholders to develop TLT's assurance audit management solution, demonstrating continuous process improvement on client assurance audit workstreams and articulating TLT's successes to clients.
Apply best practice methodologies and appropriate technologies to ensure assurance audit services are delivered on time, utilising the right people with the correct expertise, to a standard that exceeds client expectations.
Work with subject matter experts across the firm to ensure alignment with client policy requirements wherever possible, risk assessing and mapping all client policies against existing and planned internal services, policies and processes.
Identify gaps in internal processes and suggest appropriate remediations, achieving buy in from the senior management team and working with the relevant stakeholders across the firm to implement effective change management.
Work with subject matter experts across the firm to develop standard response templates for common areas of client assurance audit interest, particularly in information security and IT.
Work with the Senior Client Governance Manager and Client Governance Manager to develop and maintain team resources
Manage the responses from stakeholders and subject matter experts such as policy and process amendment/change, taking responsibility for oversight and quality control of outputs.
Involvement in the risk and compliance, IT and info sec teams to help develop various solutions to further enhance the client assurance audit process.
Identifying and helping to implement new technology solutions internally and externally to facilitate improved efficiency.
Continuing to develop audit standards for, processes, toolkits and guidelines to assist TLT in developing a consistent, default approach to client assurance audits.
Support stakeholders and clients with scoping, resourcing, and planning physical and remote/virtual audits and projects;
You can be based out of any of our offices throughout the UK, with regular travel required to other TLT offices.
This role reports to TLT’s Client Governance Manager.
Knowledge, skills and experience
Commercially aware, results driven, analytical, decisive decision maker
At least 2 years’ experience working in client assurance audit/ third party risk management within a regulated environment, preferably at a city or large regional law firm, with a strong understanding of law firm operations and experience managing client assurance audit processes in a professional services environment.
Project management experience in a law firm or professional services environment.
A change management mindset with demonstrable achievements in this area.
Experience interacting with InfoSec and IT teams, with familiarity with relevant concepts, language and terminology, and the ability to interpret IT-related reports
Ability to understand and interpret client policies and relate these to TLT processes, with essential experience in policy drafting and amendment.
Understanding of risk mapping and operational risk principles (preferred).
Expertise in process improvement, preferably within a legal context.
Ability to build effective working relationships quickly, with excellent influencing and communication skills
Good expertise in providing internal and external presentations with clear presentational style.
Educated to degree level (or equivalent), with a good working knowledge of legal matters and experience in a legal environment preferred.
About TLT
Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.
We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022.
Our purpose is to protect, prepare and progress our clients for what comes next and it’s essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.
Our Benefits
We value our employees highly and we want you to feel valued. You’ll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.
At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We’re happy to talk about how flexible working can work for you and this role.
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