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TikTok
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  • About the team :The Video Safety Operations - Process Delivery team is... Read More
    About the team :The Video Safety Operations - Process Delivery team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence by leading demand and supply management, quality management and transition of initiatives of T&S operations. It evaluates and assesses process changes for implementation in T&S Video Safety operations. The team acts as an entry point between TikTok business and T&S Video Safety operations for all requests related to product, policy or process. Responsibilities: 1. Manage and optimize the workflow of content platform quality control, collaborating with cross-functional teams to develop moderation quality strategies that enhance reliability and efficiency, aligning with the company's values and best practices. 2. Work closely with XFN teams to manage tasks like queue creation and migration, coordinating TikTok QA resources for global projects to ensure smooth implementation and stable workflow operation. 3. Lead strategic quality initiatives from planning to execution, partnering with business leaders to proactively identify and analyze issues in moderation processes and strategies, enhancing efficiency, effectiveness, quality 4. Track development trends in quality processes and drive transformational initiatives to implement new quality improvement methods, optimize moderation practices, and enhance automation strategies for continuous refinement.

    Minimum Qualifications: 1. Bachelor's degree or above, with at least 2 years of experience in quality operations and content safety related work preferred; 2. Excellent product thinking and problem-solving abilities, with clear logic and strong data analysis skills; 3. Good team communication and collaboration skills, able to promote smooth progress and implementation of projects involving multiple businesses and roles; 4. Strong self-drive, enjoy challenges, and pursue excellence. 5. Proven experience collaborating with product teams to deliver successful outcomes Preferred Qualifications: 1. Mandarin language skills are preferred to facilitate collaboration with our colleagues and partners based in Mandarin-speaking regions. Read Less
  • Legal Counsel (eCommerce Product) London  

    - London
    The TeamThe Global eCommerce Legal Business Partner team is an interna... Read More
    The TeamThe Global eCommerce Legal Business Partner team is an international group of legal professionals supporting TikTok’s eCommerce operations worldwide, with a focus on online product features, data governance, and privacy compliance. The Role We are seeking a qualified lawyer to join our growing team as our presence across the UK and EU expands. This role will be primarily responsible for leading compliance matters across the EU, including legal obligations under the DSA, DMA, GDPR, and related directives and national laws. The role also includes global engagement on product feature reviews, AIGC and data compliance, and supporting new market launches. Key Responsibilities - Serve as the primary legal point of contact for supporting business clients in the EU and UK (initially), engaging directly with product, engineering, and business teams. - Collaborate cross-functionally with regulatory, privacy, IP, and competition legal teams to deliver unified legal advice. - Provide clear, actionable legal guidance and consolidated opinions to business stakeholders, supporting rapid growth by balancing risk management with practical, scalable legal solutions in a dynamic, fast-paced environment. - Lead legal review of product features, algorithm/data usage, and other business initiatives through the lens of EU and national laws. - Partner closely with public policy teams on legal risks and mitigation strategies for high-impact projects. - Maintain and update online terms and conditions in local languages across EU markets. - Drive improvements to legal processes, templates, and internal training programs to enhance operational efficiency.

    Minimum Qualifications - Licensed or qualified to practice in the UK or EU. - Substantial experience in EU legislation and national laws, with strong expertise in either consumer protection, privacy, antitrust, and IP. - Strong drafting and negotiation experience, particularly in retail, digital content, and advertising-related agreements. - Excellent communication and presentation skills, with an ability to distil complex legal issues into clear, actionable guidance. - Proven ability to manage multiple projects independently in a fast-paced and evolving environment. Preferred Qualifications - Prior experience working in the eCommerce or tech industry. - Deep understanding of the European digital regulatory landscape, particularly around online marketplaces and digital commerce. - Experience working across jurisdictions and collaborating with international teams. Read Less
  • TikTok Shop - IPR Risk Governance Senior Manager, EMEA  

    - London
    About the TeamEcommerce's Governance and Experience is a global team r... Read More
    About the TeamEcommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. The IPR & Brand function sits within the Governance and Experience team, and is committed to protecting intellectual property rights (IPR) and maintaining a healthy and safe e-commerce environment on TikTok's E-commerce Platforms. The EMEA team covers all markets in which TikTok Shop operates, across Europe, the Middle East and Africa. Responsibilities - Serve as subject matter expert for product Intellectual Property Rights (IPR) governance related risks and trends, in support of GNE regional teams business protection, as well as consumer protection. - Provide a link to internal technical teams to create early risk detection mechanisms, including using consumer feedback and brand owner reports. - Support regional teams by implementing end-to-end proactive programs to minimize risks (such as counterfeit, copycat products, in different product listings and content scenarios. - Support the teams by developing capabilities and tools for them to investigate, manage and resolve high-impact brand related incidents and escalations around IPR issues. - Closely monitor media and global events to anticipate and mitigate potential brand-related risks. Use data to analyze trends, predict and fix problems before they happen. - Maintain close cross-functional partnerships with internal teams, to explain IPR policies and strategies and incorporate their requests.

    Minimum Qualifications - Extensive experience working in relevant fields, especially risk governance in e-commerce or social media platforms. - Experience of setting up monitoring frameworks to ensure risk governance solutions. - Strong interpersonal skills with the ability to build relationships and effectively liaise with people at all levels, including reporting to senior management. - Program management skills, with experience in collaborating with different business and technical stakeholders. Able to develop and execute large complex project plans, effectively monitor, and ensure timely delivery of project deliverables. - Demonstrated capacity for critical thinking and analysis with strong attention to detail. - Ability to manage ambiguity and thrive in a fast-paced working environment. - Excellent collaboration skills with internal and external cross-functional teams. Preferred Qualifications - Experience of team management will be a plus. - Masters degree in relevant fields will be a plus. - Additional language ability will be a plus, such as French, German, Spanish or Chinese, due to a high amount of cross functional collaboration globally, but not mandatory. Read Less
  • About the TeamThe Data Science team is a global, full-stack data team... Read More
    About the TeamThe Data Science team is a global, full-stack data team that plays an important role in empowering and driving the growth of TikTok Shop. Through impactful data insights and data products, the team focuses on areas such as metrics development, product, operation, algorithm improvement, data infrastructure, and data product development. The team enables informed decision-making and helps optimize the performance and effectiveness of TikTok Shop. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period. Responsibilities: 1. Perform routine data analysis and reporting, investigate and analyse anomalies; 2. Support analysts with data insights through qualitative and quantitative analysis, helping to quickly identify internal challenges and opportunities; 3. Contribute to the development and refinement of dashboards and data analysis frameworks, identifying potential business opportunities in product development and strategic planning.

    Minimum qualifications: 1. Bachelor's degree or above, majoring in computer science, statistics, mathematics, business analytics, or other relevant field is preferred; 2. Proficient in Excel/Sheets and at least one scripting language such as SQL or Python, with knowledge of common data analysis methods. Good understanding of data visualisation tools (., Tableau, Power BI) is preferred; 3. Good communication skills, teamwork spirit and initiative; 4. Good logical thinking ability, business interpretation ability and fast learning ability; 5. Sensitive to numbers and passionate about Data Analysis. 6. English can be used as a working language. Preferred qualifications 1. Modeling capability; 2. Good logical thinking ability, business interpretation ability and fast learning ability; 3. Sensitive to numbers, with a strong sense of responsibility, attention to detail, and love Data Analysis work. Read Less
  • About the TeamThe mission of the EU Shopping Center Operation team is... Read More
    About the TeamThe mission of the EU Shopping Center Operation team is to increase the awareness of Shop tab campaigns and developing marketing strategies, for user engagement and experience enhancement purposes. We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok. Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early. Responsibilities: 1. Participate in marketing strategy formulation and execution: Assist in developing and implementing marketing plans for the UK and European TikTok Shop, including daily promotions, seasonal campaigns, and themed marketing initiatives, Continuously optimize campaign strategies based on market trends and user feedback to improve user engagement and conversion rates; 2. Marketing campaign planning and execution support: Assist in planning and tracking key marketing projects to ensure timely and high-quality delivery, support the collection, coordination, and execution of materials related to marketing campaigns; 3. Data analysis and review: Track and analyze marketing campaign performance, summarize highlights and improvement areas, and produce review reports; 4. Cross-team communication and collaboration: Work closely with operations, merchant management, creator/affiliate, and design teams to ensure successful implementation of marketing initiatives; 5. Market and user insights: Monitor local market trends, user behavior patterns, and competitor activities to provide references for the team. Learn to approach and solve problems from a brand perspective, building a solid marketing mindset; 6. Personal growth and capability development: Under the guidance of mentors, gradually improve skills in marketing planning, project execution, and data analysis; 7. Build a solid understanding of cross-border e-commerce operations and accumulate hands-on experience to prepare for independently managing projects in the future.

    Minimum Qualifications: 1. Bachelor’s degree or above, preferably in Marketing, E-commerce, Advertising, Media, Statistics, Business Analytics, or related fields; 2. Strong logical thinking and data analysis skills, able to generate insights and recommendations from data. Excellent communication and collaboration skills, with the ability to work effectively across functions and cultures; 3. A good sense of market trends and user insights, with interest in brand, content, and user experience. Basic knowledge of data analysis tools (., SQL, Tableau). Preferred Qualifications: 1. Quick learner with the ability to master new knowledge and tools efficiently; 2. Results-oriented, with strong execution skills and the ability to perform well in a fast-paced environment; 3. Passionate about cross-border e-commerce and overseas markets, and motivated to develop a long-term career on a global platform. Read Less
  • About the team :Our Advertiser Enablement team is the gateway between... Read More
    About the team :Our Advertiser Enablement team is the gateway between Creative Product and the EUI market, including both GBS and our clients directly; we are the frontline for driving revenue, ensuring that Creative is a lever for TikTok growth, and that our products are adopted across our largest activations. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period. Responsibilities: - Learn and apply TikTok’s Creative Product Suite (TikTok One, Symphony, to support project execution and provide input on creative recommendations. - Cultivate relationships within TikTok’s creative ecosystem, educating partners and clients on best practices. - Frame creative input as a growth catalyst in marketing activations. - Track and analyze key performance indicators such as revenue, adoption rates, and customer retention. - Manage financial processes, including invoice processing and payments to creative partners.

    Minimum Qualifications: - Currently pursuing a Bachelor's degree or above; - Structured thinking to cut through complex problems and develop pragmatic solutions in data-driven manner - Strong sense of responsibility, self-driven, results-oriented with interest in Product Marketing & digital advertising - Strong communication skills including working proficiency in English with rigorous project management approach - Comfort with ambiguity and cross-cultural environment and fast-paced organization environment Preferred Qualifications: - Strong analytical and logical thinking skills. Consulting or strategy related experience is a plus. Read Less
  • The Product Solutions and Operations (PSO) team As a Product Marketing... Read More
    The Product Solutions and Operations (PSO) team As a Product Marketing Manager collaborate closely with our biggest clients, in-market sales, headquarter product and European product marketing teams. They lead go-to-market for Shop Ads in Europe & Israel (EUI). We are looking for a Product Marketing Manager to join the PSO team who has the ability to self-motivate, prioritise and influence partners and clients. As the successful candidate, you must have experience working in digital performance marketing, ideally in a product marketing role. This is a full-time position based in London. As part of this role, you will: - Own TikTok's Shop Ads GTM strategy and grow revenue & product adoption in EUI - Become the in-market product expert by partnering closely with sales team and their biggest clients to deeply understand customer pain points, product needs and business requirements - Ensure a market- and client-first approach by working closely with our biggest advertisers and help increase product adoptions, identify blockers and growth opportunities - Act as the voice of the market in product, synthesise market insights and collaborate with product and global/regional teams to identify solutions - Collaborate with XFN teams on product GTM and adoption strategies which would include narratives, solutions packages, best practices and product recommendations - Develop sales education strategy and partner closely with subject matter experts in the sales org to ensure a high standard of product knowledge

    Minimum Qualifications: - Extensive experience working within media in product marketing (with a strong focus on Performance marketing) - Expertise in media sales and performance marketing (specifically paid social media) - Strong knowledge of the eCom/Retail industry and media ecosystem - Excellent communication, presentation and analytical skills - Customer service orientation and experience working in a client facing capacity - A commercial mindset with a history of delivering against stretching performance goals - (12 month fixed term contract) Preferred Qualifications: - A fast learner with a good sense of judgment and original thinking. Ability to thrive in ambiguity and adjust quickly to change. - Passion for TikTok - Self starter Read Less
  • About the TeamThe Global Account team works with leading multinational... Read More
    About the TeamThe Global Account team works with leading multinational partners to deliver innovative technology solutions and serve to advocate and educate the market to help accelerate the overall growth of TikTok Global Business Solutions. The team plays a critical role in establishing and leading strategic partnerships between TikTok and the world's largest advertisers. This team is consultative in nature and leads the long-term growth of each global account. About the Role We are looking for a detail-oriented Global Client Solutions Specialist to join our growing Global Agency & Accounts (GA&A) team that is a vital role in our Sales team in meeting objectives and providing best in class customer service to global clients. Through establishing and building trusted cross-functional relationships, our GCSS have a key focus on reporting, analytics, advertiser education & advertiser added value management. Success in this position requires a focus on media acumen, account management, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite. Responsibilities: - Coordinate & execute established global account workstreams to empower global teams and local (country) markets both internally & externally. - Team product expert, develop a strong knowledge base for TikTok product offering and advanced client reporting and measurement opportunities. - Partner with various cross-functional teams (including Consumer, Content, Product, and Revenue teams) to organize and implement complex global projects. - Act as an internal client advocate and knowledge center: forecast marketing beats and content launches, anticipate KPIs and identify opportunities for growth. - Build marketing materials that help guide best practices across creative, ad products, and measurement. - Communicate with a clear & candid approach, effectively driving value for cross-functional and local partners. - Manage and track global investments & projects by building and maintaining trackers

    Minimum Qualifications - Demonstrated experience working in digital media, advertising, or tech platforms - Experience in account management / client services, managing media budgets and campaigns - Ability to project manage and collaborate with multiple cross-functional stakeholders - Comfortable working in a startup culture: demonstrates flexibility and is quick to adapt to changes - Strong XLS and PPT skills and the ability to analyse data and identify insights to assess campaign performance and provide recommendations - High attention to detail and very organized Preferred Qualifications - Self-starter, a fast learner who has critical thinking skills - Passionate to excel in the media and tech landscape - Comfort in working with Google Suite and Microsoft Office (namely Excel and Powerpoint) - Experience working with global partners in different time zones & cultures - Passion for data and technology - Humble and open-minded Read Less
  • Who are we? Client Solutions are the trusted advocates connecting key... Read More
    Who are we? Client Solutions are the trusted advocates connecting key stakeholders, providing inspiration and insights, driving collaboration that translate into long term client partnerships and growth! We are responsible for the day to day relationship and for ensuring success of advertiser investment. As trusted partners, we proactively advise our clients of opportunity and solutions to exceed their expectations, securing future investment. We are currently looking for a highly skilled and motivated Performance manager to help scale our growing advertising business. The Performance Manager is a key member of the Advertising Team, working with sales, product, and other business partners to analyse and improve advertisers’ performance on TikTok, in support of their marketing initiatives. They will work with our unique data and translate it into high-quality and actionable insights and recommendations to improve the effectiveness of advertiser campaigns and unlock business opportunities. Day to day, their activities include analysing metrics of success for a business or category, developing data-driven insights and recommendations for C-suite client leadership, and communicating recommendations in a clear and compelling fashion. Responsibilities: - Driving media strategy, planning, and implementation of campaigns to deliver against clients' business goals - Support and work with the sales team on pre-sale research and pitch - Educate other teams on TikTok for Business offerings and keep them engaged by delivering learning sessions, writing training documentation and whitepapers for internal and external use - Outline and oversee measurement strategy, tracking, and results delivery - Increase adoption and engagement of TikTok’s auction platform and auction-based tools, providing ongoing technical support and real time analysis - Manage and grow post-sale client relationships with advertisers of all sizes - Present findings and insights in a consultative way to the client and collaborate with the relevant internal teams in order to provide a complete solution. - Monitor and analyse ad campaigns, to identify optimisation opportunities for improving and scaling performance - Investigate and work directly with product & engineering teams to help them troubleshoot client issues on the platform - Analyse campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings - Share marketplace feedback and guide our advertising strategy - Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team - Demonstrate deep analytical ability, and develop great expertise in TikTok’s proprietary metrics, working to constantly evolve how we analyse and communicate data driven insights to our advertisers

    Minimum Qualifications: - Demonstrated experience of account management/performance experience in digital marketing - Tangible experience executing on a biddable network - Knowledge and understanding of tracking, attribution and measurement (Pixel, Events API (CAPI), MMP, SKAN etc) - Experience managing brand advertisers with a deep understanding of their challenges across full funnel objectives - Ability to analyse data and identify insights to assess campaign performance Preferred Qualifications: - Results oriented with high attention to detail and strong organisational skills - Proactive attitude with excellent project management, organisational, and analytical skills - Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders - Experience diagnosing and solving technical problems with product and engineering teams - Experience using Excel or Google Sheets essential, familiarity with visualisation tools (Tableau, QlikView, Power BI, a plus - Comfortable presenting complex analysis in a simple, easy to digest way to C-suite level stakeholders - Experience working within the vertical Read Less
  • About the TeamThe Livestream Team is committed to creating real-time i... Read More
    About the TeamThe Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries. Together we can build an innovative, secure, and intuitive live traffic and ecosystem team for our users. As part of the LIVE Traffic & Ecosystem team, the Customer Service Excellence team provides world-class service and experience for customers and creators. The team seeks an astute Global Customer Service Representative, covering the Turkish community market to help provide effective communication with customers, and can understand and solve their problems, in a friendly and professional manner. The successful applicant will come with a track record of resolving complex customer requests and providing assistance promptly. Roles & Responsibilities - Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams. - Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool. - Promptly escalate critical/ high-risk cases to the appropriate authority. - Coordinate with other teams/ departments to resolve customer issues, follow-up, and make sure close-loop to all escalations. - Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience. - Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations. - Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards. - Support ad-hoc projects and initiatives per business needs.

    Minimum Qualifications: - BA/BS degree or equivalent practical experience. - Proficiency in Turkish is essential, as you will be required to communicate with external customers in Turkish - Requires a minimum of 2 years' experience in a customer service environment. Preferred Qualifications: - Experienced working for live-streaming / user-generated content platforms is a plus. - Works comfortably with Microsoft Word and Excel. Read Less

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