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TikTok
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  • QA Strategy Program Manager, Moderation, EMEA  

    - London
    As the Moderation QA Strategy Operations Program Manager, you will be... Read More
    As the Moderation QA Strategy Operations Program Manager, you will be responsible for developing and implementing strategies to ensure high-quality moderation across our platform. This role combines strategic planning, quality assurance, and project management to optimize moderation processes, enhance policy implementation, and improve overall service delivery. You will work closely with cross-functional teams to analyze data, identify trends, and implement action plans that elevate moderation quality and user experience. Key Responsibilities: - Develop and execute strategies to enhance moderation quality and policy effectiveness. Utilize quality management tools to identify and address inefficiencies in moderation policies. - Analyze complex data sets to identify trends, assess performance, and provide actionable insights. Design and present data-driven insights to guide decision-making. - Deeply understand and manage Intellectual Property Rights moderation guidelines. Collaborate with policy teams to develop and refine quality inspection standards and moderation strategies. - Work closely with Product Managers, Engineers, Legal teams, Customer Support, and other stakeholders to align moderation strategies with platform features and policies. Develop training materials and support moderation teams. - Lead end-to-end quality improvement programs from conceptualization through execution and measurement - Manage cross-functional projects focused on enhancing moderation accuracy, efficiency, and policy compliance - Own and independently deliver end-to-end QA programs from scoping, planning, execution, to delivery. Initiate, lead, and guide programs aimed at enhancing moderation efficiency and quality and identify opportunities for improvement and provide business requirements (BRDs). - Build and optimise the current operational procedures, using advanced lean process methodology to improve our QA functions in order to improve overall e-commerce moderation quality. - Navigate through complexity and ambiguity. Successful cross-functional collaboration and act as a bridge between moderation and other business units. - Evaluate and improve moderation processes, tools, and methodologies to increase efficiency and effectiveness. Introduce automation and tooling enhancements that reduce manual effort and improve efficiency. - Lead efforts to ensure high-quality moderation delivery by working with BPO partners and collaborating with QA market leaders and teams to refine moderation processes and policies. - Create and deliver high-quality documentation, status reports, and presentations to drive visibility and alignment across various stakeholders. Model communication best practices, implement cross-team discussions and foster collaborative problem-solving. - Support global quality project delivery and governance across human and machine moderation for overall E2E operational excellence

    Minimum Qualifications: - Bachelor’s degree in Business Administration, Operations, Project Management, or a related field. - Experience in e-commerce, online safety, quality analysis, or a related field. Proven experience in program or project management roles. - Strong analytical skills with the ability to interpret complex data sets and trends. - Excellent coordination and communication skills across multiple cross-functional teams. - Strategic thinker with a proactive approach to problem-solving. - Detail-oriented with strong organizational skills and the ability to manage multiple priorities. Preferred Qualifications - Advanced degree or certifications in project management or quality assurance is a plus. - Deep understanding of moderation guidelines and strategies, including intellectual property rights and content policies. - Experience with quality management tools and risk assessment methodologies. - Familiarity with e-commerce compliance requirements and internet governance management. - Ability to work independently and lead projects effectively. Read Less
  • About the team the e-commerce industry has seen tremendous growth in r... Read More
    About the team the e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible. Responsibilities - Support our marketing team across B2B vertical (seller oriented) - Putting a bespoke presentation or creating any other marketing materials (one pagers, brochures, case studies - Helping produce engaging content for our social media channels (TTS LinkedIn) - Landing a hand for our online or IRL events - Driving our CRM/email campaign outreach and campaign registrations - Preparing project/campaign reports and analysis

    Minimum Qualifications - Currently pursuing an Undergraduate/Master in Marketing or a related discipline. - Able to commit to working for 12 weeks in 2026. - High attention to details - Organised and able to perform in a fast paced environment and prioritise well - Problem solver Preferred Qualification - Strong analytical and logical thinking skills, with familiarity with industry research methods. - Consulting, strategy, or investment-related experience is a plus By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https:///legal/privacy #LI-LQ2 Read Less
  • As part of the wider TikTok Shop UK Creator Operations team, the Affil... Read More
    As part of the wider TikTok Shop UK Creator Operations team, the Affiliate Creator team is responsible for growing our mid-tier creators, a growing pool of affiliates who produce consistent e-commerce content. The team grows and engages creators through our community channels, through targeted education, brand matchmaking/partnerships, content strategy, content merchandising and platform initiatives. Key Responsibilities: - Develop and execute strategies for Creator Growth on TikTok Shop, focusing on enhancing creators’ e-commerce content approach and expanding their audience reach - Drive success through clear goal-setting, campaign planning, brand collaboration opportunities, and guidance on content and merchandising direction - Monitor and analyze key performance metrics related to creator campaigns and shoppable content; adjust strategies to optimize engagement, content quality, and sales performance - Collaborate closely with cross-functional teams—including Category, Product, Legal), to streamline processes, resolve friction points, and support affiliate GMV growth - Provide timely support and troubleshooting for technical issues encountered by creators

    Minimum Qualification - 2+ years experience in E-commerce strategy and analytical work. - Excellent in SQL, and other analysis tools - Experience working with data to analyse and track performance metrics - Proven ability to work cross-functionally with global teams to resolve issues quickly and collaboratively - Comfortable working in a fast-paced, evolving environment, with the ability to navigate ambiguity and drive results Preferred Qualifications: - Familiarity with TikTok, major affiliate programs, and E-commerce platforms; experience in content-driven e-commerce is highly desirable - Existing relationships with creators and talent agencies are a strong advantage - Experience or understanding of live streaming is beneficial Read Less
  • About the team :The Merchant Growth team manages the incubation journe... Read More
    About the team :The Merchant Growth team manages the incubation journey for high potential sellers within TikTok E-commerce EU. As an integral part of the team you'll take ownership of designing effective outreach programs, growth workstreams, thus empowering our merchants to grow and scale their business. This role is suited for an experienced Operations Manager, Program Manager or Project Manager, with e-commerce experience. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 3 months long internship period. Responsibilities - Design, execute and iterate merchant community growth strategies for high potential merchants. - Monitor high potential merchant growth metrics, identify trends, conduct attribution analysis and work with account managers to optimize growth directions. - Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track. - Conduct market research to understand competitor strategies and industry trends.

    Minimum Qualifications: - Bachelor's or above, graduating summer 2026 or later. - Experience with SQL, Tableau and Excel/Sheets. - Analytical mindset with the ability to interpret data and make informed decisions. - Excellent organisational and multitasking skills, with the ability to manage and prioritise multiple tasks and projects. Preferred Qualifications - Fast learner with a proactive and resilient mindset; able to perform well under pressure and adapt quickly. - Comfortable working in a fast paced, collaborative environment. - A self starter with a problem solving mindset and a willingness to learn. By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https:///legal/privacy Read Less
  • HR Generalist - Global Business Solutions - London (Fixed-Term Contract)  

    - London
    About the Team: The Global Business Solutions (GBS) team drives TikTok... Read More
    About the Team: The Global Business Solutions (GBS) team drives TikTok's revenue growth. We are seeking a dynamic, adaptable People Partner to make an impact across a broad range of HR functions—from resolving complex employee issues to leading strategic projects. If you are a versatile problem-solver, this role offers a unique opportunity to act as a trusted advisor to our business leaders. This is a full-time, 6-month Fixed-Term Contract (FTC). Responsibilities - Strategic Advising: Partner with HRBPs to support GBS leadership team, translating business priorities into actionable people strategies. - Leadership Coaching: Guide leaders on talent assessment, succession planning, organizational effectiveness, and high-performing team dynamics. - Data-Driven Insights: Analyze HR metrics (performance, attrition, and engagement) to deliver actionable recommendations to business leaders. - Organizational Design: Provide guidance on business restructures, workforce planning, and headcount modeling. - Employee Relations (ER): Serve as a point of contact for ER issues, conducting initial fact-finding and partnering with central ER/Legal teams on high-risk cases. - Performance Management: Drive employee development by overseeing coaching, mentoring, and the formal performance review and calibration processes. - Core HR Operations: Manage foundational HR processes, including internal transfers, organizational changes, and system data reporting. - Work Model: 5 days/week in-office to foster in-person, cross-functional collaboration. Note: Work models are regularly reviewed and subject to change.

    Minimum Qualifications: - 3+ years of experience as an HR Generalist, People Partner, or Human Capital Consultant. - Corporate experience in employee relations, performance management, leadership development, and general HR program/operations. - Proven ability to operate in a fast-paced, high-growth, and ambiguous environment. Preferred Qualifications: - Experience supporting a Sales, GTM, or SMB client group in the tech industry. - Successful track record of designing and implementing people programs from the ground up. - Demonstrated ability to autonomously manage multiple projects concurrently, with strong attention to detail and effective time management skills. - Experience partnering with regional and international stakeholders and colleagues to drive global initiatives. Read Less
  • Global Business Solutions is the advertising sales and monetization te... Read More
    Global Business Solutions is the advertising sales and monetization team within TikTok. The team is made up of Brand Partnership Managers who are responsible for building long term partnerships with clients across Europe, to educate and inform them about commercial opportunities within TikTok. Our innovative advertising products are high-impact and engaging. We create a native experience for our users and develop deep connections with our brands. Responsibilities: - Grow the business within the Food and Beverage vertical as part of a wider CPG vertical team - Identify new business opportunities to partner with TikTok - Lead and grow global client relationships with product adoption and scaled solutions - Lead Director level conversations to increase revenue and grow strategic partnerships - Analyse campaign performance and provide actionable, data-driven insights to optimise ROI, drive efficiency, and inform future investments. - Partner with internal teams including Product, Marketing Science, Measurement and Creative Lab to troubleshoot, test and scale bespoke solutions. - Work as a TikTok product expert, providing consultative and technical solutions support including escalation and troubleshooting to resolve client issues

    Minimum Qualifications: - Experience in media sales, client solutions, digital marketing, brand advertising, and/or online advertising experience - Track record of building compelling presentations leveraging industry and internal proof points - Knowledge of self-serve platforms . auction/biddable forms of digital advertising buying - Proven ability to establish relationships with advertisers, agencies and director relationships - Track record of delivering and exceeding revenue goals - Creative, outside-the-box thinker and strategist - A team player and collaborator Read Less
  • The Regional & Product Policy team delivers advertising policy coverag... Read More
    The Regional & Product Policy team delivers advertising policy coverage across regions, product formats, and sensitive industry verticals. By combining regional expertise with regulated goods and product policy knowledge, the team ensures fast, consistent, and business-aligned policy decisions. As an EMEA Policy Manager, you will assess risk, contribute to policy development, and support policy decision-making in complex regulatory environments, with a focus on METAP markets. You will work closely with global policy and cross-functional partners, to deliver policy solutions that are enforceable, scaleable, aligned with product capabilities, and grounded in regulatory and platform integrity. This is an individual contributor role with meaningful ownership and collaboration across a wide range of cross-functional partners. Responsibilities - Review and analyse advertising policy documents, factoring in regional nuance and market-specific considerations, with a focus on METAP markets. - Evaluate regional business cases, product proposals, and new initiatives to identify potential risks and inform policy recommendations. - Partner with cross-functional stakeholders to support aligned and well-informed policy decision-making. - Drive timely and coordinated responses to regional policy queries and escalations, in partnership with key stakeholders. - Monitor regulatory developments, industry trends, and enforcement signals, to support consistent and responsible policy application. - Support policy development and iteration by identifying gaps, emerging risks, and opportunities for clarification or improvement. - Contribute to knowledge sharing and alignment across regional and global teams, to help maintain consistent standards and understanding.

    Minimum Qualifications - Bachelor’s degree in Public Policy, Law, Political Science, or a related field. - Minimum of 3 years of experience in advertising policy, public policy, compliance, regulatory affairs, or a related area. - Demonstrated ability to assess complex issues, exercise sound judgment, and contribute practical policy recommendations. - Experience working in global teams across time zones and cultural contexts. - Strong English written and verbal communication skills, with the ability to explain policy considerations clearly. - Experience working with, or adjacent to, advertising, media, or digital platforms. Preferred Qualifications - Master’s degree in Public Policy, Law, or a related field. - Experience working across regulated or sensitive industry topics. - Experience supporting policy implementation or operationalisation, including working with partners to translate policy intent into scalable, machine-executable policies and processes. Read Less
  • The Global Monetization Strategy & Operations (MSO) organization is es... Read More
    The Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting and insights, revenue planning, sales & client incentive & policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally. You will be joining the UK, Ireland, and Benelux team within the broader MSO team as a Strategy & Operations Manager, focusing on driving key strategic initiatives and analyses for the UK, Ireland, and Benelux business. It will be at the intersection of strategy setting, product research, data analytics, and project management to gain a deep understanding of our business and product, uncover growth opportunities, and lead execution in collaboration with sales and cross-functional partners. What You Will Do: - Serve as a strategic partner for sales leadership in UKI and Benelux focusing on the Enterprise advertiser segment - Identify revenue opportunities and translate them into concrete go-to-market levers by conducting deep, rigorous internal quantitative & qualitative analyses on our business and products - Lead market research on industry trends, business models, competitor benchmarking, as well as ad products and emerging tech to generate new insights and develop growth strategies - Deep dive into data and build analytics tools and dashboards to support recurring reporting cadences - Partner with sales leadership and cross-functional teams to implement strategies and programs, track progress and measure impact - Lead/support on additional ad hoc projects as required

    Minimum Qualifications: - Experience in a fast-paced company - high growth environment, management consulting, tech platforms, etc. in a project and program management capacity - Excellent communication (verbal and written) and stakeholder management skills to influence decision-making at various levels of management - Experience working cross-functionally with various internal teams, including Product, Sales, Finance, etc. - Fast learner, ability to independently multi-task, prioritize, and manage time effectively - Self-starter and execution mindset, capable of delivering on changes with minimal supervision Preferred Qualifications: - Experience in media, digital advertising, business intelligence, revenue strategy/operations is a plus - Proficient in Microsoft Office and/or Google Suite, especially Excel and Google Sheets. Experience with data visualization software, BI tools, or SQL is a plus - Familiarity with major sales CRM platforms (. SalesForce,), Order Management Systems (Operative, FatTail, Prisma, and Ads Platforms (Google Ads Manager, Facebook, is a plus Read Less
  • Consumer Service Project Intern (GBS) - 2026 Start (BS/MS)  

    - London
    Team Introduction TikTok's GBS team empowers businesses, agencies and... Read More
    Team Introduction TikTok's GBS team empowers businesses, agencies and brands of all sizes to unleash their creative potential, connect with audiences and drive measurable business results. From designing scalable sales and service programs to delivering tailored tools and products, our team blends operational expertise with a customer-first mindset to help clients achieve their marketing and commerce goals on TikTok. This role sits within Consumer Services 1 (CS1) and 2 (CS2) verticals for the UK region. The CS1 team is responsible for Apps & Services (including Mobile Gaming) Finance & regulated services and travel clients. The CS2 team is responsible for the Tech/Telco, E&M, PC/Console. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early. Successful candidates must be able to commit to at least 6 months long internship period. Key Responsibilities: - Project Support: Actively contribute to end-to-end project delivery, including design, execution, progress tracking, and review, ensuring smooth cross-team collaboration and timely achievement of goals. - Support organising team communications and events, internal and off-site activities including venue selection, project management and logistics. - Data Analysis & Reporting: Assist in collecting, organizing, and processing campaign data, and conduct basic analysis to provide actionable insights. - Process Optimization: Participate in continuous improvement initiatives and suggest ideas to optimize processes, enhancing team efficiency. - Deck Creation: Create slides for client and agency presentations, showcasing data and insights in easy-to-digest and presentable formats. - Collaborate with cross-functional teams to ensure consistent and efficient service delivery. - Team Enablement: Act as an operational backbone by keeping meeting notes, action trackers, and follow-ups structured and documented.

    Minimum Qualification(s) - Currently pursuing a Bachelor’s or Master’s degree in Business, Management, Communications or a related field due to graduate in 2027. - Results oriented with great attention to detail and strong organizational skills. - High level of proficiency in Microsoft and Google Suite. - Excellent verbal and written communication. Preferred Qualification(s) - Strong organizational and problem-solving skills. - Basic skills in data collection, processing, and analysis; proficiency with Excel/Google Sheets. - Comfortable with PowerPoint and other common productivity tools. Read Less
  • Paid Media Operations Specialist, EMEA  

    - London
    About the Team:Join our media team at TikTok, where creativity and dat... Read More
    About the Team:Join our media team at TikTok, where creativity and data-driven strategies come together to drive impactful results. Our team is dedicated to leveraging media partnerships, cutting-edge technologies, and strategic insights to enhance TikTok’s presence and growth across multiple markets globally. We thrive on collaboration, innovation, and a relentless pursuit of excellence in everything we do. As a Media Team Operations Specialist, you will: - Support the planning, execution, and optimisation of media campaigns across digital and traditional platforms. - Work closely with agency teams of planners, buyers, and account teams to ensure campaigns are delivered efficiently, on time, and within budget. Seamless management of day-day operations - Coordinate with internal teams and external media partners for smooth accurate implementation of media schedules and placements - Monitor campaign performance and flag optimisation opportunities. Assist in budget tracking, creative asset deliveries and pacing. Maintain up-to-date media data and documentation - Analyse key metrics (reach, impressions, CTR, CPC, CPA, ROI, . Ensure diligent post-campaign analysis and learning documentation with external agency partners. Present insights to internal teams and stakeholders when required - Analyze the effectiveness of media campaigns to optimize spend and performance, draw insights, and communicate data-driven, actionable takeaways that support the marketing team’s goals. - Ensure timely delivery of reports, updates, and materials. Maintain strong working relationships internally with cross functional teams and externally with Agency/Media partners

    Minimum Qualification(s): - Bachelor’s degree or above in communications, marketing, journalism, or related fields. - At least 2+ years experience in media, marketing, or advertising. Agency experience is an advantage - Strong project management skills, experience with campaign planning cycles, and managing large budgets. - Demonstrated ability to independently manage successful campaigns, including planning, testing, and ongoing optimization. - Ability to prioritize and juggle multiple projects and varying phases of a campaign in a matrixed environment. - Strong attention to detail and organisation skills. Proactive, reliable, and solutions-oriented mindset. Preferred Qualification(s): - Flexibility and the ability to pivot in real-time with a creative approach to problem-solving. - Team player with strong collaboration skills. Comfortable working with people from different cultural backgrounds. - Be willing to roll up your sleeves, be resourceful and help the team build from the ground up. Read Less

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