Royal Botanics Garden Edinburgh Light Trails Box Office Manager Job Description: About Ticketek Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, we make life better live! Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences), our Venues which we own, operate and programme (TEG Venues), and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners About the ROLE We are looking for an experienced Box Office Manager to join us for the upcoming Christmas Light Trail Festival at the historic Royal Botanical Gardens Edinburgh. This is a contractor position, so applicants will need to be either self-employed or operating through a limited company. The box office will be open for Christmas (22 November – 4 th January). Pay: £18 per hour. Requirements: Your responsibilities would include: Leading the day-to-day box office operations during trails including pre event set up, box office operation and closing. Overseeing the sales of tickets on the day of events Overseeing customer inquiries with a proactive “can-do” approach to problem solving Team Liaison acting as the first point for ticketing between venue, ticketing and operations staff Box Office Setup; ensuring the office terminals and pinpads are set up and tested and support the Box Office staff Pre-Event Checks; conducting pre-event walk throughs to confirm systems and access points are functioning correctly Issue Resolutions; responding to and resolving customer and operational issues, including overseeing ticket refunds and escalations as required End-Of-Night Reporting; completing and submitting nightly reconciliation reports Hardware Management; maintaining inventory of technology including scanners and printers and communicating any issues Technical Troubleshooting; providing first-line support for technical issues Scanner Setup setting up, testing and maintaining handheld scanners to ensure smooth event day ingress operations About You We’re looking for someone with: · Previous ticketing and event experience in a supervisor / managerial role · Box Office experience · Good customer service experience Other key considerations for this role Due to the nature of this role, it will involve evening and weekend work. Training will be provided. Please apply by sending your CVs to: hr@tegeurope.com
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