We are seeking an experienced and inspiring Spa Manager to lead our wellness team, oversee daily operations, and continue to elevate the spa to a best-in-class destination, through an exciting new development to the wellness offering at Thyme.
About USNestled in the heart of the Cotswolds, Thyme is a restored historic manor and farm - not simply a hotel, but a considered collection of experiences including a 31 bedroom hotel, award-winning spa, cookery school, restaurants, and working farm. Rooted in a passion for the land, food, and entertaining, Thyme brings together local heritage, beauty, and conservation, with nature at its heart.
Our exclusive setting blends refined hospitality with a deeply restorative approach to health and wellness. We grow our own produce and invite guests to connect with the land, the seasons, and the surrounding landscape - creating a true English country idyll.
Our spa is central to this experience, delivering holistic treatments utilising our own brand of products - Bertioli by Thyme -, exceptional service, and a tranquil environment that reflects the beauty of our surroundings.
We have been named Best Spa Hotel in the UK by The Times 100 Best Hotels and featured in Vogue’s 100 Best Spas in the World for two consecutive years (2024 & 2025). The RoleThe Spa Manager will be responsible for the strategic leadership, commercial performance, and operational excellence of the spa. This is a hands-on role requiring someone who has experience driving business growth, team development, and exceptional guest experiences, and ideally experience as a skilled therapist.
You will foster a culture of professionalism, warmth, and wellness, ensuring the spa operates efficiently, profitably, and in line with Thyme’s brand standards. Spa DevelopmentThis is a particularly exciting opportunity to lead the launch of our new spa development. With planning permission secured for new treatment spaces and indoor hot spa facilities, you will play a key role in guiding the spa into this next phase of growth.
As Spa Manager, your role will encompass operational oversight, team leadership, guest experience management, and strategic support for spa growth. Your approach will ensure that the spa runs seamlessly and every guest leaves with a personalised, high-quality experience.
Key ResponsibilitiesLeadership & Team ManagementLead, inspire, and develop therapists and spa receptionists Foster a positive, professional, high-performing culture Oversee recruitment, onboarding, training, and ongoing performance Mentor therapists to elevate treatment standards and guest care Lead by example, remaining hands-on with treatments when required OperationsOversee daily spa operations, ensuring exceptional standards of cleanliness, presentation, and health & safety Manage the diary, staffing, bookings, and rotas to optimise performance Provide reception support when needed, identifying opportunities within the diary Oversee stock control, ordering, suppliers, and retail partnerships Ensure seamless guest journeys from booking through to post-treatment follow-up Manage maintenance across all spa areas, including Orchid House, ensuring consistent standards Support ongoing spa development initiatives Commercial & Financial PerformanceManage budgets, payroll, cost control, and revenue performance Monitor KPIs including occupancy, treatment value, and retail conversion Drive revenue through treatments, retail, and promotional initiatives Collaborate on seasonal packages and wellness experiences Prepare performance reports for senior management Guest ExperienceDeliver a high-end, personalised service aligned with five-star standards Oversee the management of guest enquiries, feedback, and issues with professionalism and care Foster a culture of ownership and attention to detail across the teamSpa DevelopmentCollaborate with management and project teams on the launch of the new spa facilities to deliver a seamless and considered expansion Contribute to the evolution of the spa concept, shape and evolve the spa offering, including treatment menus, operations and guest experience Identify opportunities for new revenue streams, wellness programmes, and partnerships. Recruit, train, and structure the team to support growth, ensuring operational readiness and long-term success
Skills & ExperienceEssential3–5 years’ experience in a senior spa leadership role Level 3 (or equivalent) qualification in Beauty or Holistic Therapy CIDESCO, CIBTAC, NVQ Level 3/4, or equivalent Proven experience managing operations, budgets, and KPIs Demonstrated leadership and team development skills Commercial awareness with a strong retail focus Excellent organisation and communication skills DesirableExperience in boutique or luxury hospitality Additional spa and beauty qualifications Experience developing wellness programmes (retreats, workshops, events) First Aid and Health & Safety certificationStrong hands-on therapist background Experience on an opening projectPersonal AttributesCalm, grounded, and natural leader Passionate about holistic wellness Detail-oriented with high standards Proactive, hands-on, and solutions-focused Commercially aware while guest-focused What We OfferCompetitive salaryStaff wellness benefitsDiscounts across the estateOngoing professional developmentOpportunity to shape a leading wellness destination in the CotswoldsWhy Choose Thyme:A Flourishing Team: Our team is vibrant, professional and collaborative. With our company values at our heart, the team work together to deliver true hospitality excellence.A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.Professional Development: Personal and professional development is at the heart of our people strategy, with training and leadership programmes as well as development plans for all the team.Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hard working team each month.Benefits for the Team · Exceptionally generous Service Charge bonuses paid monthly.· 28 days annual leave PA + All staff to have an extra day off on their birthday.· Healthy & delicious meals on duty prepared by our own Chef’s, and a comfy team room to enjoy on breaks· Employee assistance & wellbeing programme· High quality, sustainably made, and stylish uniforms provided.· Free staff parking on site.· Team rates to stay at Thyme for £150 per night, with the ability to extend this to family. · 50% off food in both the Ox Barn and the Swan.· Cookery School discount - All classes are £40 per person, available for you plus 1 guest.· 50% discount on Spa Treatments.· 40% discount on our retail range Bertioli· Annual staff Christmas Party and Summer social· A personalised approach to investment in your professional development.· Beautiful Location with plenty of space to walk and relax during break times! Our CultureA welcoming, caring, positive and supportive culture, defined by inclusivity, accountability, and recognition. Effective communication, listening and a commitment to health and wellbeing serve as the bedrock of our culture.Our Values· Considerate - Being thoughtful and Considerate in our actions and their impact on people and the planet· Consistency - Delivering Consistency of performance and stability through collaboration and communication· Integrity - Always displaying total Integrity, creating an environment where respect, honesty, and trust, thrive.· Pride - Having Pride in who we are and what we do, and the sophisticated style with which we do it· Aspiring - Aspiring to achieve excellence, applauding ambition, and rewarding resilienceThyme is an equal opportunity employer. We are committed to being a successful, caring and welcoming place for all. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. We will ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
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