Job Description
Deliver outstanding customer service, offering expert advice on suits, jackets, trousers, shirts, and formalwearConduct measurements and fittings, providing recommendations for the perfect fitDrive sales performance, upselling and cross-selling to maximise revenueMaintain high visual standards and ensure the concession always reflects brand qualitySupport stock management, including replenishment, size checks, and maintaining stock integrityActively contribute to team targets and KPIs, including conversion, UPT, and average transaction valueStay up-to-date with product knowledge, trends, and tailoring techniquesUphold Frasers’ and Threadologys’ standards, processes, and operational policies
Qualifications
Passion for menswear, tailoring, and premium customer servicePrevious experience in retail, concessions, or high Street/premium fashion – tailoring experience preferredStrong selling and influencing skills, with a track record of achieving targetsExcellent communication and interpersonal skillsConfident working in a fast-paced, KPI-driven environmentHighly organised, self-motivated, and a team playerFlexible to work weekends, evenings, and peak trading periods
Additional Information
Our ValuesThink Without Limits – Move fast, be bold, and bring the team with youOwn It and Back Yourself – Take responsibility, master the basics, and drive resultsBe Relevant – Stay connected to our people, our partners, and the planetDue to high levels of interest, vacancies may close early. We recommend applying as soon as possible.
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