Job Description
About ThoughtLogik
ThoughtLogik is a UK-based CRM and ERP consultancy and a Premium Zoho Partner, helping ambitious businesses design and implement scalable systems across Sales, Marketing, Operations, and Finance. We specialise in structured, process-driven implementations that replace fragmented tools with fully integrated business platforms. Our expertise spans Zoho and Odoo ecosystems, delivering both functional consulting and technical execution to drive measurable outcomes.
With a UK-led client strategy and a strong offshore delivery centre in India, we combine strategic thinking with disciplined execution to deliver high-quality solutions at scale.
Our mission is to engineer scalable system foundations that enable ambitious businesses to operate with precision, unlock sustainable growth, and build organisations that endure.
Key Responsibilities
1.Consulting & Discovery
Lead discovery workshops and requirements gathering sessions
Understand client business processes across different functions such as Sales, Marketing, Operations & Finance
Translate business requirements into functional, technical specifications, process maps and solution design
Define implementation scope aligned with budget and timeline
2. Implementation & Delivery Ownership
Own (front-end) delivery of assigned projects
Effectively coordinate with our offshore development teams to execute requirements
Validate functional builds before client review
Manage project milestones, risks, and change requests
Manage client expectations and set realistic deadlines
Ensure projects are delivered within agreed scope and commercials
3. Account Management & Growth
Act as primary relationship owner for assigned accounts
Conduct regular review calls and quarterly business reviews
Identify optimisation, automation and upsell opportunities
Support renewals and commercial discussions in collaboration with leadership
Maintain strong stakeholder relationships across client organisations
4. Client Success & Adoption
Drive user adoption through training and walkthroughs
Ensure systems are aligned to measurable business outcomes
Proactively flag risks or client dissatisfaction
Maintain high client retention and satisfaction scores
5. Internal Coordination
Delegate technical tasks clearly to development team
Provide structured briefs and documentation
Ensure timesheets, forecasts and resource allocation are accurate
Contribute to internal process improvements, best practices and organisation activities including content creation, newsletters, events and trade shows
RequirementsKey Skills & Experience
Required:
Experience implementing CRM / ERP / business systems and strong experience of end-to-end lifecycle of software project delivery
Strong understanding of business processes (Sales, Marketing, Operations, Finance) and process mapping
Experience managing client relationships
Ability to translate business needs into system solutions
Strong communication and stakeholder management skills
Comfortable managing multiple projects simultaneously
Self starter with robust communication skills
Preferred:
Experience with Zoho, Salesforce, Odoo or similar platforms
Basic knowledge of Deluge, APIs and integrations
Experience working with offshore development teams
Experience managing change within organisations
Exposure to AI
Our values:
These values define our approach at Thoughtlogik:
Be curious: We embrace change and innovation, constantly seeking new technologies and methodologies to drive growth.
Be accountable: Our focus is on delivering the highest quality and achieving outstanding results, attentive to both the details and the bigger picture.
Be respectful: We value diverse opinions and perspectives, fostering a culture of honesty and transparency.
Be positive: We focus on growth opportunities, always seeking solutions rather than dwelling on problems.
Be ambitious: Our aim is continuous learning, growth, and advancement.
BenefitsPerks:
23 days holiday, plus bank holidays – minimum.
Hybrid working - Weekly 4 Days Office based + 1 Day WFH
Engaging social events including Christmas party
Contributory pension scheme.
Life Insurance
Salary: DOE
Please note: This role is UK-based and we do not offer visa sponsorship.
Requirements
Client Consulting & Solution Leadership Lead end-to-end Zoho implementations across the Zoho ecosystem, including CRM & Sales apps, Creator & dev suite, Desk, Books, Inventory & Finance apps, People & HR apps, Analytics, Marketing apps. Work directly with UK and European clients to understand requirements and design scalable solutions Act as the senior functional authority and trusted advisor on assigned projects Delivery & Project Leadership Deliver multiple Zoho projects in parallel, owning scope, milestones, risks, and quality Coordinate with internal teams, third-party vendors, and client stakeholders Proactively identify and resolve delivery risks Communication & Stakeholder Management Serve as the primary point of contact for senior client stakeholders Lead workshops, demos, and regular delivery updates Maintain strong client relationships through clear, confident communication Requires working-hours overlap with UK business hours Team Leadership & CoE Ownership Lead and mentor a team of 10–15 consultants and developers Review solution designs and delivery outputs Support onboarding, grooming, and performance development Contribute to Zoho CoE initiatives including best practices, reusable solutions, internal standards, and knowledge sharing Training & Adoption Lead end-user and admin training Drive adoption by aligning solutions with real business processes Continuously improve delivery efficiency and solution quality Must Have 6+ years of hands-on Zoho implementation experience Strong expertise across the Zoho One ecosystem Proven experience leading teams and mentoring consultants Experience managing multiple projects simultaneously Excellent communication and stakeholder management skills Nice to Have Zoho certifications (CRM, Creator, Analytics, etc.) Prior experience working with UK or European clients Personal Attributes Leadership mindset with a strong sense of ownership Self-driven, proactive, and delivery-focused Calm under pressure and confident in decision-making High attention to detail with a strategic outlook Passionate about mentoring and team development
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