Third Space is a collection of luxury health clubs in
London; individual in style, bound by a common philosophy: to provide
outstanding fitness spaces that members feel are their own. Our people are the
creators that bring the space to life. We’re a team of motivators,
inventors, and coaches; always striving to grow and evolve. It’s not just a
job, it’s a lifestyle. We inspire our members to fulfil their lives and they
rely on us…and we wouldn’t have it any other way. This is our space.In December 2025, we welcomed members to our 14th club, The
Whiteley. Housed within a beautifully restored Grade II-listed building, the
space brings together three historic floors reimagined into a modern, uplifting
health club experience. As we look ahead, our ambition is to nearly double our
estate in the next 5 years, while continuing to elevate the member experience
across our existing clubs. We now have an opportunity for a Membership Support Specialist
to join the team. As we continue to get better as we get bigger, we are looking
for someone with a passion for luxury member experience. This role is ideal for
someone who is comfortable managing difficult conversations and who has
demonstrative experience of being proactive and taking initiative. In this member-facing role you will be responsible for:
Member
retention, both proactively and reactively.
Retaining
members who may have expressed an interest in cancelling their membership
by discussing what our club has to offer them based on their cancellation
reasons.
Contacting
members to recoup their failed monthly direct debits.
Responding
to member emails
Supporting
clubs with member queries
Administrative
duties such as processing membership changes
Logging
all member communication accurately on the database
This role requires an individual able to work in a
fast-paced environment with high levels of energy and resilience.Other skills and behaviours required:
Strong
and influential leadership skills
Experience
in a Customer Service environment
Ability
to provide exceptional service standards
Strong
organisational and administrative skills
A
confident and clear communicator
Excellent
attention to detail
Well
presented with good written and spoken English
In addition to working within an exceptional membership team
and contributing to our member experience, we have a number of excellent
benefits to reward you for your hard work. You and a friend or family member
will be given a complimentary Group membership which will give you access to
all of our clubs and we will actively encourage you to use your additional
benefits which include discounted rates across our Spa, Medical, Nutrition and
Hospitality brands to ensure that your health and wellbeing stays central to
everything that we do.
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