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• 

  Central Reservations Agent  

  The Roseate Reading

  [fulltime] - Reading

  Posted: 19/01/2026

  Apply Now

  We are looking for an enthusiastic, talented and dedicated Central Res... Read More

  We are looking for an enthusiastic, talented and dedicated Central Reservations
  Agent to join our luxury hotel brand at The Roseate Reading.
  
  Join Roseate Hotels & Resorts, a boutique luxury hotel collection with
  properties across the UK and India. Known for its avant-garde design, attentive
  service and beautifully crafted guest experiences, Roseate blends sophisticated
  business and leisure hospitality. Each property tells its own story—with bold
  architecture, bespoke interiors and meticulous detail.
  
  If you’re passionate about creating exceptional moments and being part
  of a team that thinks differently, we’d love to hear from you.
  
  Key Responsibilities:
  
  
  Manage
  room reservations including handling bookings, enquiries, and adjustments
  efficiently, ensuring accurate billing information is recorded. 
  Provide
  exceptional customer service, assisting guests with reservation needs,
  special requests, and bespoke arrangements. 
  Help
  and support Front of House team when business requires
  Maintain
  a detailed understanding of ongoing promotions, room rates, and special
  packages, and highlight extra services or special packages to boost
  sales. 
  Stay
  informed about hotel happenings and the local scene, answer guest
  enquiries promptly and professionally 
  Maximize
  sales opportunities with a proactive sales mind-set, quoting rates,
  processing, and confirming reservations via email or phone, and applying
  no-show or late cancellation fees as needed.
  
  
  Requirements:
  
  
  Experience
  in a similar role within 4/5 star Hotel. 
  Excellent
  organizational abilities and proficiency in multitasking within a
  fast-paced environment. 
  Superior
  communication skills with a strong command of the English language. 
  Communicating
  and prioritizing tasks effectively in an engaging, refined, and intuitive
  way. 
  Addressing
  all guest inquiries engagingly, aiming to convert each inquiry into a
  booking through efficient and intuitive guest service. 
  Familiarity
  with Opera PMS is preferred  
  
  
  Package benefits:
  
  
  Additional
  holiday day off for your child first day at primary school
  Recognition
  for every year of service anniversary including complimentary stay and
  additional holiday day after 3rd year of service
  Employee
  Assistance Program
  Meals
  on duty
  Provision
  and laundry of uniform
  Employee
  recognition awards
  Performance
  review and personal development plan
  Internal
  transfer and promotion opportunities
  Support
  in the development of your career
  Preferential
  room rates within the hotel group for yourself and family & friends
  
  
  You must be
  eligible to live and work in the UK to apply for this position and be in
  possession of a current work visa. In line with the requirements set by the
  Asylum and Immigration Act 1996, all applicants must be eligible to live and
  work in the UK. Documented evidence of the eligibility will be required from
  candidates as part of the recruitment process. Read Less

  Apply Now
• 

  Bartender  

  The Roseate Reading

  [fulltime] - Reading

  Posted: 19/01/2026

  Apply Now

  DescriptionThe Hotel is known for its spectacular attention to detail... Read More

  DescriptionThe Hotel is known for its spectacular attention to detail that ensures a bespoke, luxurious experience for its guests. Whether it is the 86,000 Italian-glass beads in the chandelier that hangs from the top of the building or the plush upholstery and wallpapers, the meticulous design sense is ubiquitous in maintaining an uplifted ambience. The Roseate Reading was originally Shire Hall for the Berkshire County Council. The building, along with its wide hallways, vaulted ceilings, cornice mouldings and the original lift shaft, have all been precisely restored to their original glory. To revive the old world charm of the Shire Hall, its council chamber, Eden along with its imposing fireplace and elaborate wood carvings on the doors and mantlepiece have all been restored to their past beauty. One of the top hotels in Reading, The Roseate Reading is a culmination of opulence and warmth. 
  We are now looking for a full time Bartender ready to join a young and dynamic team for our luxury upscale cocktail bar.The ideal candidate must demonstrate genuine dedication and show a commitment to consistent quality in our products and services.What we are looking for:We are looking for a passionate Bartender who can confidently deliver exceptional, 5 star service to guests. At the same time, our Bartender will have the mixology, cocktail and wine knowledge in order to deliver an outstanding product and guest experience.Exceptional service standardsOutstanding attention to detail.Ability to deliver warmth, charm and hospitality which will engage the guests and the teamReal pride and passion for what you do, with the ability to build rapport and long term relationships with guests.Previous experience of working as a Bartender in a 4/5 star environment.Overall you will have bags of personality, enthusiasm and a can-do attitude.Key Responsibilities:A strong knowledge of cocktails, whiskey and general spirits as you will be required to create all manner of exciting and innovative beverages as guests come to the bar and lounge to relax and indulge in the amazing hospitality the hotel offers.Ensuring a professional, friendly and courteous service to all guests.Delivering a warm welcomed and taking food & drink orders accurately.Being familiar with product offering (i.e. the menu, beverages on offer, wine list, etc).Serving guests’ orders efficiently and in accordance with the bar’s standard of presentation.The ideal candidate for this position:Must have a minimum of 1 year previous experience in 4/5 stars hotel bar in a similar role.Must be courteous and focused on providing a consistently high standard of customer service.Must be standards driven and detail-orientated.Must have the ability to multi-task in fast-paced environment.Must have a good command of English.Must have excellent self-presentation.Barista & cocktail skills and strong wine/beverage knowledge would be advantageous.Package benefits:Competitive salaryService ChargeMeals on dutyProvision and laundry of uniformEmployee recognition awardsPerformance review and personal development planInternal transfer and promotion opportunitiesSupport in the development of your careerPreferential room rates within the hotel group for yourself and family & friendsYou must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
  Read Less

  Apply Now

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