Job Title: Safety Lead Team: People and Culture Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh)
*This role sits within a pay grade with a pay range of £19,437 to £29,156 (£32,395 to £48,593 FTE). The salary on appointment will be set at the lower end of the pay range, to a maximum of £21,381 (£35,635 FTE) depending on the candidate\\\'s skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role. It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people. We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Context and purpose of role This role is responsible for ensuring the safety and wellbeing of all individuals involved with the charity, including members, beneficiaries, staff, and volunteers. The role involves developing, implementing, and monitoring safety policies and procedures, providing training, and responding to safety concerns and incidents. The role works to create a safe and supportive environment, ensuring compliance with relevant legislation and best practices. Key responsibilities Act as the primary point of contact for safety concerns and queries, providing advice and support to staff, volunteers, trustees and beneficiaries. Develop, review, and implement safety policies and procedures in accordance with legal requirements and best practices, and ensure these are effectively communicated and accessible to all staff, volunteers and stakeholders. Conduct and support the undertaking of regular risk assessments to identify potential safety risks within the organisation and actions addressed. Work with teams across the organisation to develop and implement risk management strategies and controls to mitigate identified risks. Monitor and review risk management strategies to ensure they remain current and relevant. Provide guidance and support to staff and volunteers to promote understanding of safety issues and practices and ensure compliance with safety policies and procedures. Handle and investigate safety concerns and incidents promptly and sensitively, managing the investigation process from end to end. Investigate accidents, incidents, near misses, and other safety concerns promptly and thoroughly. Maintain accurate records of incidents and actions taken, ensuring compliance with data protection laws. Ensure the organisation complies with all relevant health and safety legislation, regulations and standards. Regularly prepare and submit safety reports to key stakeholders, including key performance indicators and learnings. Use the organisation’s reportable events framework to notify the Head of Governance and Chief of Staff of any reportable events, especially those which may qualify as ‘serious incidents’ requiring reporting to the Charity Commission or other regulatory body. Collaborate with external agencies as necessary. Monitor the effectiveness of safety policies and procedures, identify areas for improvement and implement corrective actions. Develop and maintain emergency response plans to ensure swift and appropriate action in safety emergencies. Promote a positive safety culture within the organisation, encouraging staff and volunteer and member engagement in health and safety initiatives. Impact All safety matters are managed in one place and handled efficiently, sensitively, and in accordance with established policies and regulations. Staff and volunteers across the organisation are confident in how to respond to safety concerns and member and supporter trust in the organisation is enhanced. Other Undertake such other duties as may be reasonably required of the post Engage and proactively develop excellent working relationships across the organisation. The Person Knowledge, Skills and Experience Knowledge Comprehensive understanding of health and safety legislation, regulations, and best practices. Knowledge of risk assessment and management principles. Skills Excellent communication and interpersonal skills, with the ability to engage effectively with a wide range of stakeholders. Empathy and resilience in handling sensitive and challenging issues. Effective negotiation and conflict resolution skills. Strong analytical and problem-solving abilities. Proficient in conducting risk assessments and developing safety procedures. High level of organisational and time-management skills. Ability to remain calm and professional under pressure. Proficient in the use of the Microsoft Office suite and Customer Relationship Management systems. Experience Experience of ensuring health and safety in the workplace, including in hybrid working and outdoor environments. Experience in training and mentoring others on safety matters and awareness. Personal Attributes Empathetic and compassionate, with a commitment to ensuring the wellbeing of all individuals. Detail-oriented and methodical in approach. High level of integrity and ethical standards. Proactive and resourceful, with a positive and resilient attitude. Strong sense of accountability and responsibility. Ability to work independently as well as part of a team. Assertive in addressing safety issues and enforcing policies. Confident in addressing difficult issues and making tough decisions.
Values and Behaviours Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. Inclusive We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Inspiring We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action. Responsible We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
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Job Title: Safeguarding Lead Team: People and Culture Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh)
*This role sits within a pay grade with a pay range of £19,437 to £29,156 (£32,395 to £48,593 FTE). The salary on appointment will be set at the lower end of the pay range, to a maximum of £21,381 (£35,635 FTE) depending on the candidate\\\'s skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role. It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people. Context and purpose of role This role is responsible for ensuring the safeguarding of all individuals involved with the charity, including members, beneficiaries, staff, and volunteers. The role involves developing, implementing, and monitoring safeguarding policies and procedures, providing training, and responding to safeguarding concerns and incidents. The role works to create a safe and supportive environment, ensuring compliance with relevant legislation and best practices. Key responsibilities Act as the primary point of contact for safeguarding concerns and queries, providing advice and support to staff, volunteers, trustees and beneficiaries. Develop, review, and implement safeguarding policies and procedures in accordance with legal requirements and best practices, and ensure policies are effectively communicated and accessible to all staff, volunteers and stakeholders. Conduct and support the undertaking of regular risk assessments to identify potential safeguarding risks within the organisation. Work with teams across the organisation to develop and implement risk management strategies and controls to mitigate identified risks. Monitor and review risk management strategies to ensure they remain current and relevant. Provide guidance and support to staff and volunteers to promote understanding of safeguarding issues and practices and ensure compliance with policies and procedures. Handle and investigate safeguarding concerns and incidents promptly and sensitively, managing the investigation process from end to end. Support investigations into member conduct and where relevant. Maintain accurate and confidential records of safeguarding cases, ensuring compliance with data protection laws. Ensure the organisation complies with all relevant safeguarding legislation, regulations, and standards. Prepare and submit safeguarding reports to key stakeholders, including key performance indicators and learning outcomes. Use the organisation’s reportable events framework to notify the Head of Governance and Chief of Staff of any reportable events, especially those which may qualify as ‘serious incidents’ requiring reporting to the Charity Commission or other regulatory body. Collaborate with external agencies, such as social services and law enforcement, as necessary. Monitor the effectiveness of safeguarding policies and procedures, identify areas for improvement and implement corrective actions. Develop and maintain emergency response plans to ensure swift and appropriate action in safeguarding emergencies. Promote a culture of safeguarding across the organisation, emphasising the importance of protecting vulnerable individuals. Impact All safeguarding matters are managed in one place and handled efficiently, sensitively, and in accordance with established policies and regulations. Staff and volunteers across the organisation are confident in how to respond to safeguarding concerns and member and supporter trust in the organisation is enhanced. Other Undertake such other duties as may be reasonably required of the post Engage and proactively develop excellent working relationships across the organisation.
The Person Knowledge, Skills and Experience Knowledge In-depth knowledge of safeguarding legislation, policies, and best practices. Knowledge of risk assessment and management principles. Skills Excellent communication and interpersonal skills, with the ability to engage effectively with a wide range of stakeholders. Empathy and resilience in handling sensitive and challenging issues. Effective negotiation and conflict resolution skills. Strong analytical and problem-solving abilities. Proficient in conducting risk assessments and developing safeguarding procedures. High level of organisational and time-management skills. Ability to remain calm and professional under pressure. Proficient in the use of the Microsoft Office suite and Customer Relationship Management systems. Experience A professional background in safeguarding and experience in safeguarding case management. Significant experience in developing and implementing effective safeguarding policies and procedures. Experience in training and mentoring others on safeguarding issues. Personal Attributes Empathetic and compassionate, with a commitment to ensuring the wellbeing of all individuals. Detail-oriented and methodical in approach. High level of integrity and ethical standards. Proactive and resourceful, with a positive and resilient attitude. Strong sense of accountability and responsibility. Ability to work independently as well as part of a team. Assertive in addressing safeguarding issues and enforcing policies. Confident in addressing difficult issues and making tough decisions.
Values and Behaviours Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. Inclusive We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Inspiring We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission. Empowering We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action. Responsible We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
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Job Title: Member and Supporter Experience Coordinator Team: Member and Supporter Experience Location: Hybrid (split between home-working and London), 1 day minimum a week in office in London Bridge.
This role is open to both full-time applicants and part-time applicants, happy to do a job-share.
*This role sits within a pay grade with a pay range of £26,887 to £42,371. The salary on appointment will be set at the lower end of the pay range, to a maximum of £34,629 depending on the candidate\\\'s skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
Please note that interviews will be held on the 20th March in person.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
Context and purpose of role At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain. This role is pivotal in ensuring the delivery of excellent supporter service , coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads , ensure smooth project delivery, and act as a champion for supporters across the organisation. We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments . The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others. Key Responsibilities: Team Leadership and Coaching Provide day-to-day guidance and supervision for Member and Supporter Experience Officers, ensuring workloads are evenly distributed, priorities are clear, and deadlines are met. Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers, in consultation with the Head of Member and Supporter Experience. Coach and support Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support, in consultation with the Head of Member and Supporter Experience. Co-ordinate key business project delivery within Supporter Care, liaising with other teams, coaching the team, and supporting delivery. Supplier and Project Management Manage relationships with key suppliers , including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures. Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget. Proactively identify new solutions or efficiencies to improve working practices. Operational Oversight Oversee the scheduling and management of team rotas , ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines. Support the induction and onboarding of new team members , ensuring they are equipped with the knowledge and tools to excel in their roles. Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota. Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making. High standard supporter care Support the team daily in answering incoming enquiries as part of the role. Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions. Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement. Cross-Team Collaboration and Advocacy Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues. Maintain strong relationships across the Ramblers , including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities. Attend project planning meetings to ensure high-quality supporter care and brief the Supporter Care Team on new projects. Continuous Improvement Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction. Proactively identify training needs for team members based on performance trends, and coordinate tailored training sessions to address gaps. Volunteer and Digital Engagement Manage office volunteers , ensuring they feel valued and supported to carry out their tasks effectively. Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts. Other Undertake such other duties as may be reasonably required of the post The Person Knowledge, Skills and Experience Essential: Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members. A high standard of organisational skills with the ability to effectively prioritise and manage own workload. Excellent interpersonal and communication skills, including the ability to write to a high standard. Strong numerical skills and the ability to use and interpret data. Ability to adapt style, tone and content to a relevant audience. Experience delivering excellent supporter or customer care (minimum 2 years’) A team player, able to develop collaborative, strong and effective working relationships. Innovative and solutions-focussed with the ability to build knowledge and learn new skills. Proven experience using a CRM and customer service management systems (e.g. Salesforce) to manage and analyse supporter interactions. Experience supporting and supervising teams in a customer or supporter-focused environment, including managing workloads and maintaining quality standards. Interest in walking and/or being an advocate for the outdoors and natural environment. Experience in managing knowledge, learning and/or training in a supporter or customer facing environment Experience working in a supporter-focused, fundraising or membership-based environment is a plus. Candidates from subscription-based services are also encouraged to apply. Experience in providing insight and reporting in a supporter or customer facing environment. Experience in working with volunteers , with an understanding of volunteer motivations and needs Knowledge of relevant regulatory and legal requirements that impact charities. Experience working with third party suppliers. Desirable: Personal Attributes A team player, develop collaborative, strong and effective working relationships. Empathetic and patient, with a genuine desire to help members and supporters. Positive and professional attitude. Proactive and self-motivated with the ability to work independently. Adaptable and flexible in a fast-paced environment. Strong sense of responsibility and accountability. Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. Values and Behaviours Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. Inclusive We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Inspiring We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission. Empowering We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action. Responsible We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do. Remote Status: hybrid Read More Read Less
