Summary of role The Team Member is primarily responsible for providing outstanding service to each and
every customer and to ensure all products are made quickly, safely and to the correct
recipe while striving to keep our shops clean, warm and inviting.
Reports to: Shop Manager Supported by: Assistant Manager & Team Leader
Key Duties:
To offer fast, friendly and efficient customer service to all customers at all times.
Food & coffee: Ensuring the customer is served appetising and tasty products made
exactly to the company’s recipe specification.
To follow Mystery shopper guidelines & the sequence of service.
Shop environment: Clean and welcoming shops with tidy and abundant displays.
To always uphold the highest standards of food hygiene & safety.
To ensure health & safety standards are always followed.
To help & support new / trainee team members.
Performance measures:
Mystery Shopper results
Health & Safety audit results
Profit protection check scores
EHO scores
Read Less
