Join our Health & Wellbeing team as a Sales Manager, where you'll play a key role in driving membership growth, retention, and retreat sales. Reporting to the Club Manager, you'll lead the sales process from initial enquiry through to onboarding, ensuring a seamless and high-quality experience for every member. What you'll be doing: Drive membership sales and retention across a range of health and wellbeing offerings Manage the full sales pipeline, including lead generation, tours, sign-ups, onboarding, renewals, and waitlists Analyse non-converted leads and share insights with marketing and senior teams Support the wider membership strategy across the estate Sell wellbeing retreats and support the Club Manager when needed including acting as the point of contact in their absence Lead a team of administrators to deliver a professional, customer-focused experience Conduct market and competitor research to stay ahead of trends Build long-term relationships with members to encourage recurring revenue and upselling Monitor member satisfaction and suggest improvements to enhance the membership experience Prepare team rotas and manage shift changes Represent the Health & Wellbeing team at events to build rapport and community
What you'll bring: Proven track record in sales, ideally within the wellbeing industry Strong interpersonal and communication skills A genuine passion for health, wellness, and customer service Confidence in building trust and rapport with members Ability to work to KPIs and meet deadlines
What we’re looking for: Passionate and positive with a “can do” attitude Excellent attention to detail and organisational skills A quick learner who takes responsibility and makes confident decisions Strong customer service skills and a sense of fun! Flexibility to work weekends and holidays
What you'll get: Free tickets to our events Entry into the Group Performance Share scheme Access to wellbeing and fitness facilities A supportive and collaborative working environment Staff meals while on duty
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