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  • Women's U23 Assistant Coach - 3 Year Fixed Term Contract  

    - Wembley
    The Assistant Coach will be responsible for supporting the development... Read More
    The Assistant Coach will be responsible for supporting the development of players within the England Women's U23 squad by providing technical expertise and contributing to the delivery of coaching sessions alongside the coaching team. The role will help create a high-performance environment that prepares players for senior international football, while contributing to an aligned world-class performance pathway for England winning teams. In addition, the role will support the development of outstanding coaches in collaboration with FA Education. Please note that this position is a 3 year fixed term contract. What will you be doing? Support the U23 Team & Performance Culture: Assist in creating and maintaining a culture of excellence and continuous improvement by supporting the preparation, delivery, and review of international events and tournaments. Contribute to fostering a positive, high-performance environment for players and staff. Collaborate with Coaching Staff: Work closely with the coaching team and wider multidisciplinary team (MDT) to ensure effective collaboration and alignment with team objectives. Support professional development initiatives and contribute to the smooth coordination of work programmes that underpin player development. Contribute to the Seasonal Plan: Provide input into the national team's seasonal plan by supporting and leading technical delivery and ensuring alignment with age group cycles and the broader England pathway. Participate in weekly technical meetings to share insights and feedback. Support Player Development: Assist in identifying strengths and performance gaps of high-potential players, contributing to accurate assessments of readiness for senior team transition. Collaborate with colleagues across departments to maximise opportunities for player development and share best practice. Talent Identification & Relationship Building: Support talent identification by attending weekly fixtures and conducting club visits, helping maintain an up-to-date understanding of player performance and potential. Assist in building strong relationships with clubs to support individual development plans (IDPs). Squad Selection & Multidisciplinary Working: Provide input and technical expertise to the squad selection process, working collaboratively with the multidisciplinary team and WU23s Head Coach to ensure optimal team composition and readiness. Coach Development & Knowledge Sharing:
    Support the FA Education Strategy by assisting in the development of outstanding coaches in the female game and disseminate the England Women's How We Play (HWP) through formal and informal coach development opportunities. Safeguarding, Health & Wellbeing Compliance:
    Ensure full compliance with The FA's Safeguarding Policy and all company policies and procedures, maintaining the highest standards of health, safety, and wellbeing for players and staff. External Communications & Adaptability:
    Collaborate with FA media and communications staff to manage external communications and social media, and execute additional tasks as required to meet the changing priorities of The FA Group. Other: Executes additional tasks as required to meet the FA's changing priorities. Comply with all company policies and procedures to ensure the highest standards of health, safety, and wellbeing can be maintained. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. What are we looking for? Essential for the role: Knowledge UEFA A Licence Experience High level people development skills and experience Consistent, successful experience of management and development of elite players and multi-disciplinary staff Ability to demonstrate inspirational leadership on and off the pitch using a variety of methods and approaches Significant experience of working with senior players with a track record of high performance Demonstrate understanding of senior women's international football Experience of being a head coach within the women's game Experience of working in high performing environments Deep knowledge of technical and tactical components of the women's international game including strategies and tactics Ability to create and implement a Player Development Plan Growth mind-set and strong evidence of continued professional development Explicit knowledge and understanding of the England DNA Technical Skills Extensive experience of Excel Ability to effectively manage budgets Advanced Microsoft Office Ability to create presentations and present to a wide range of key stakeholders Beneficial to have: Knowledge UEFA Pro Licence Experience Experience working in the WSL 1 and WSL 2 Understanding of the demands of international women's football Technical Skills Previous experience of Sportscode Basic Project Management skills Basic Analysis skills What's in it for you? We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders. We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below: Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being. Free, nutritious lunches at Wembley Stadium and St. George's Park. Free private medical cover. A contributory pension scheme. An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.) A hybrid working model offering greater flexibility. For more information on what it is like to work at The FA, please visit our FA Careers page, Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page. We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. Read Less
  • Women's U23 Assistant Coach - 3 Year Fixed Term Contract  

    - Burton-on-Trent
    Organisation The Football Association Salary Competitive Location Nati... Read More
    Organisation The Football Association Salary Competitive Location National Football Centre, St. George's Park Contract type Fixed Term (Full time) Closing date 31 December 2025 Job Description The Assistant Coach will be responsible for supporting the development of players within the England Women's U23 squad by providing technical expertise and contributing to the delivery of coaching sessions alongside the coaching team. The role will help create a high-performance environment that prepares players for senior international football, while contributing to an aligned world-class performance pathway for England winning teams. In addition, the role will support the development of outstanding coaches in collaboration with FA Education.



    Please note that this position is a 3 year fixed term contract.



    What will you be doing?

    Support the U23 Team & Performance Culture:

    Assist in creating and maintaining a culture of excellence and continuous improvement by supporting the preparation, delivery, and review of international events and tournaments. Contribute to fostering a positive, high-performance environment for players and staff.



    Collaborate with Coaching Staff:

    Work closely with the coaching team and wider multidisciplinary team (MDT) to ensure effective collaboration and alignment with team objectives. Support professional development initiatives and contribute to the smooth coordination of work programmes that underpin player development.



    Contribute to the Seasonal Plan:

    Provide input into the national team's seasonal plan by supporting and leading technical delivery and ensuring alignment with age group cycles and the broader England pathway. Participate in weekly technical meetings to share insights and feedback.



    Support Player Development:

    Assist in identifying strengths and performance gaps of high-potential players, contributing to accurate assessments of readiness for senior team transition. Collaborate with colleagues across departments to maximise opportunities for player development and share best practice.



    Talent Identification & Relationship Building:

    Support talent identification by attending weekly fixtures and conducting club visits, helping maintain an up-to-date understanding of player performance and potential. Assist in building strong relationships with clubs to support individual development plans (IDPs).



    Squad Selection & Multidisciplinary Working:

    Provide input and technical expertise to the squad selection process, working collaboratively with the multidisciplinary team and WU23s Head Coach to ensure optimal team composition and readiness.



    Coach Development & Knowledge Sharing:
    Support the FA Education Strategy by assisting in the development of outstanding coaches in the female game and disseminate the England Women's How We Play (HWP) through formal and informal coach development opportunities.



    Safeguarding, Health & Wellbeing Compliance:
    Ensure full compliance with The FA's Safeguarding Policy and all company policies and procedures, maintaining the highest standards of health, safety, and wellbeing for players and staff.



    External Communications & Adaptability:
    Collaborate with FA media and communications staff to manage external communications and social media, and execute additional tasks as required to meet the changing priorities of The FA Group.



    Other:

    Executes additional tasks as required to meet the FA's changing priorities.

    Comply with all company policies and procedures to ensure the highest standards of health, safety, and wellbeing can be maintained.

    As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.



    What are we looking for?



    Essential for the role:

    Knowledge

    UEFA A Licence

    Experience

    High level people development skills and experience
    Consistent, successful experience of management and development of elite players and multi-disciplinary staff
    Ability to demonstrate inspirational leadership on and off the pitch using a variety of methods and approaches
    Significant experience of working with senior players with a track record of high performance
    Demonstrate understanding of senior women's international football
    Experience of being a head coach within the women's game
    Experience of working in high performing environments
    Deep knowledge of technical and tactical components of the women's international game including strategies and tactics
    Ability to create and implement a Player Development Plan
    Growth mind-set and strong evidence of continued professional development
    Explicit knowledge and understanding of the England DNA


    Technical Skills

    Extensive experience of Excel
    Ability to effectively manage budgets
    Advanced Microsoft Office
    Ability to create presentations and present to a wide range of key stakeholders


    Beneficial to have:

    Knowledge

    UEFA Pro Licence


    Experience

    Experience working in the WSL 1 and WSL 2
    Understanding of the demands of international women's football


    Technical Skills

    Previous experience of Sportscode
    Basic Project Management skills
    Basic Analysis skills


    What's in it for you?

    We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.



    We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

    Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
    Free, nutritious lunches at Wembley Stadium and St. George's Park.
    Free private medical cover.
    A contributory pension scheme.
    An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
    A hybrid working model offering greater flexibility.


    For more information on what it is like to work at The FA, please visit our FA Careers page,



    Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.



    We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.



    We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.



    As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. Read Less
  • Head of Football Intelligence and Innovation  

    - Burton-on-Trent
    Organisation The Football Association Salary Competitive Location Burt... Read More
    Organisation The Football Association Salary Competitive Location Burton-upon-Trent Contract type Permanent (Full time) Closing date 6 January 2026 Job Description As Head of Football Intelligence and Innovation, you will foster collaboration across departments, harnessing the full breadth of expertise within the organisation and lead a holistic approach to football intelligence and innovation. This will include embedding AI, data, insight, and human innovation across the technical and learning departments, driving a culture of evidence-based decision-making, grounded in well-articulated performance questions, and pioneering new approaches to high performance.

    The role will play a critical part in supporting national teams, enhancing coach education, and advancing our understanding of What It Takes To Win (WITTW). The role will be focused on finding appropriate solutions which help create Winning England Teams and Elite Qualified English Coaches. Acting as a connector and ‘rate acclerator' they will help all think beyond the day-to-day, giving permission to explore bolder ideas without either chasing trends or threatening existing work.

    While the successful candidate will be AI fluent, they will bring multidisciplinary experience, knowing that their role is not to lead the way in emerging technologies but rather to lead their adoption in football, bring a strong lens and understanding of the market and knowing what is relevant for their context, and why, to provide England teams and the home developed football workforce with a lasting competitive advantage. Read Less
  • Head of Football Intelligence and Innovation  

    - Kidderminster
    As Head of Football Intelligence and Innovation, you will foster colla... Read More
    As Head of Football Intelligence and Innovation, you will foster collaboration across departments, harnessing the full breadth of expertise within the organisation and lead a holistic approach to football intelligence and innovation. This will include embedding AI, data, insight, and human innovation across the technical and learning departments, driving a culture of evidence-based decision-making, grounded in well-articulated performance questions, and pioneering new approaches to high performance. The role will play a critical part in supporting national teams, enhancing coach education, and advancing our understanding of What It Takes To Win (WITTW). The role will be focused on finding appropriate solutions which help create Winning England Teams and Elite Qualified English Coaches. Acting as a connector and ‘rate acclerator' they will help all think beyond the day-to-day, giving permission to explore bolder ideas without either chasing trends or threatening existing work. While the successful candidate will be AI fluent, they will bring multidisciplinary experience, knowing that their role is not to lead the way in emerging technologies but rather to lead their adoption in football, bring a strong lens and understanding of the market and knowing what is relevant for their context, and why, to provide England teams and the home developed football workforce with a lasting competitive advantage. In order to apply, please send a cover letter and CV through to Elite Performance Partners at who we are partnering with to support us throughout this process. What will you be doing? Strategic Leadership and Vision
    • Brings together our current departments and expertise across men's, women's, para and FA Learning, working closely with coaches and performance staff on critical performance questions, environment design at camps and day to day practice.
    • First and foremost a connector, will define innovation in this context as ‘new and useful answers to critical performance questions' and enforce a problem-first approach.
    • Lead an innovation operating model including data, advanced analytics and AI in line with our core priorities, acting as an accelerator to our strategic priorities.
    • Establish clear priorities and frameworks to guide innovation across all technical functions.
    • A visible leader and trusted advisor to the Chief Football Officer and wider leadership team, shaping how the FA leverages innovation, data and AI as a long-term advantage.
    • Experienced in cultural change, will be able to drive an environment of psychological safety, curiosity, collaboration and experimentation across technical staff.
    • Assess current capability, resources and lead a high performing direct and/or matrix team structure with expertise in data science, innovation and performance analysis. Will know what the FA knows, and what it doesn't, and bring the network, knowledge and understanding to lean on external experts as required, particularly within AI. AI & Advanced Analytics and Innovation
    • Champion the integration of AI, machine learning and predictive modelling across the technical and learning ecosystem, focusing on those that will make the difference against our core priorities. as opposed to ‘shiny one-offs'.
    • Ensure industry-leading AI is at the heart of scouting, opposition analysis, injury prediction, training load optimisation, human development and decision-support systems through a combination of internal build and external commissions as appropriate.
    • Identify, evaluate and implement emerging technologies that enhance football performance, player development, and coaching effectiveness.
    • Build an innovation operating system where all innovation starts from critical performance questions and which collects and retains our intellectual property via a knowledge management strategy which includes the soft, tactical and conversational IP.
    • Help lead a phased innovation capability build at St George's Park's innovation centre, ensuring the physical design reflects the actual training and decision workflows.
    • Hold clear accountability for data, AI and decision tools, bringing real hands-on build and deployment experience but understanding where to commit resource internally and where to outsource.
    • Work closely with coaches and practitioners to frame problems, shape environments that encourage experimentation, and ensure AI augments human judgement rather than replacing it.
    • Create a Gen AI framework that combines technical guardrails with a focus on capturing, structuring and surfacing tactical coaching and performance knowledge through LLM-based tools. Performance & Coaching Support
    • Lead the development of deep, actionable insight in answer to critical performance questions to support national coaches in team selection, tactical planning, and performance review.
    • Deliver clear, accessible and intuitive insights that help drive considered outcomes across coaching and performance staff.
    • Develop tools, case studies and frameworks that coaches can use across all levels of the game and all teams. Coach Education & Capability Building
    • Collaborate with the Coach Development team to embed insightful questions, data fluency and innovation thinking into education programmes.
    • Support the creation of forward-looking learning modules, incorporating real-world insight and AI applications into coaching theory and practice. Stakeholder Engagement & Partnerships
    • Liaise with Technology and Data teams to ensure strong data governance and infrastructure to support all new innovation and technology solutions, including AI.
    • Instigate, validate and oversee strategic partnerships with technology companies, acvademic instritutions, AI researchers and elite sporting bodies to augment internal insight, capability and delivery.
    • Bring, and continue to build, a strong knowledge of the technologies and innovation available externally, as well as an ability to horizon-scan. Use this to distinguish between internal performance innovation and externally sourced solutions, curating strategic partnerships with tech companies, academic institutions, AI researchers and elite sporting bodies to remain at the forefront of innovation.
    • Undertake any other such tasks that may be reasonably determined by the Chief Football Officer to be within the scope of the role. - Executes additional tasks as required to meet the FA's changing priorities. - Comply with all company policies and procedures to ensure the highest standards of health, safety, and wellbeing can be maintained. - As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. What are we looking for? Essential for the role: Senior-level experience in a data, AI or innovation role within elite sport or a high-performance environment. Work across complex FA Departments at SGP, gain credibility and buy in and prioritise what needs to get done External stakeholder buy in, understanding and credibility Proven track record in applying data and insight to influence decision-making and drive performance improvement. Deep knowledge of AI tools and their applications in sport or related industries. Experience building and leading cross-functional teams including leadership, budget and contract management. Familiarity with performance frameworks such as WITTW or similar high-performance models. Beneficial to have: Direct experience working with coaches, performance staff or elite athletes. Background in AI/ML research, sport science or performance technology. Experience developing or delivering education and learning content. What's in it for you? We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders. We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below: Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being. Free, nutritious lunches at Wembley Stadium and St. George's Park. Free private medical cover. A contributory pension scheme. An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.) A hybrid working model offering greater flexibility. For more information on what it is like to work at The FA, please visit our FA Careers page, Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page. We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. Read Less
  • Workday Training and Communications Specialist  

    - London
    We are pleased to share that we are recruiting for two Workday Trainin... Read More
    We are pleased to share that we are recruiting for two Workday Training and Communications Specialists, one supporting Finance and one supporting HR, to join our Workday Change Management workstream.

    This role will focus on Finance and is offered on a fixed term contract until March 2027 and based at Wembley Stadium for two days per week. You will design, develop and deliver The Football Association's Workday Training and Learning Strategy, Approach and Plan. You will support all impacted stakeholder groups through the transition to Workday and work closely with the Change Management Lead on the implementation of the new system. This includes training needs analysis, functional user training, end user support materials and a range of learning resources.
    You will also contribute to the creation of communication and engagement materials that support colleagues throughout their training and learning journey. What you will be doing: Training Delivery
    • Develop and deliver role-based training materials including face to face and virtual instructor-led sessions, e-learning content and job aids and similar collateral.
    • Coordinate training schedules and logistics for all impacted teams.
    • Support post go-live learning through refresher sessions and knowledge resources. Communications and Engagement
    • Help create clear and engaging communications aligned with project and change milestones.
    • Support the development of FAQs, intranet content, manager toolkits and other documentation.
    • Help manage feedback channels and engagement activity to address concerns and build buy-in. Collaboration
    • Work closely with the Change Management Lead, HR, Payroll, Finance, Procurement and IT teams to ensure consistent messaging and training.
    • Partner with subject matter experts to ensure the accuracy of all content. Measurement
    • Track training attendance, completion rates and learner feedback.
    • Monitor the effectiveness of communications and recommend improvements. Skills and experience you will bring: Previous experience delivering Workday training in a fast-paced project environment is essential. Experience in training design and face to face and virtual delivery for Workday implementations within Finance. Confident presenting at all levels, both in person and via Microsoft Teams. Strong attention to detail and accuracy. Ability to work discreetly and maintain confidentiality at all times. Experience managing multiple priorities and stakeholders. Ability to work under pressure and meet tight deadlines. Technical Skills Understanding of Workday FINS is essential, with understanding of HCM being an advantage. Proficiency in digital tools for training and communication including Microsoft Office, learning management systems and Synthesia or similar. Excellent verbal and written communication skills with the ability to create clear and engaging training and written content. Ability to manage multiple priorities and work collaboratively across teams. Knowledge Understanding of training and learning methodologies. Good understanding of Workday Finance processes and associated data. What's in it for you? We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders. We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below: Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being. Free, nutritious lunches at Wembley Stadium and St. George's Park. Free private medical cover. A contributory pension scheme. An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.) A hybrid working model which offers greater flexibility. Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page. We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.  We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. Read Less
  • Ticketing Operations Coordinator  

    - London
    We have an exciting opportunity for a Ticketing Operations Coordinator... Read More
    We have an exciting opportunity for a Ticketing Operations Coordinator to join our team at Wembley Stadium on a fixed term contract until November 2026.
    In this role, you will work closely with the Ticketing Managers to support every aspect of ticketing for events at Wembley Stadium, as well as England's ‘on the road' fixtures. FA Group Ticketing provides tailored services for a wide range of stakeholders, including The FA, external event owners and our Experiences by Wembley members.
    This is a fast paced and varied position where no two days are the same. You will play an important part in ensuring our systems, processes and records are accurate, secure and delivered to the highest standard. Your work will directly contribute to the safety, smooth running and overall experience of our customers and event partners.
    Please note that we are expecting around 60 events next year and, particularly between May and August, there will be frequent evening and weekend work.
    The advert will close on 19 December, and we are planning to hold onsite interviews on Wednesday 7 January at Wembley Stadium.

    What you will be doing: Assisting in the creation of ticket inventories for upcoming events Helping to ensure that the ticketing policies of each event holder are followed Supporting the accurate configuration of the ticketing system for each event Coordinating ticketing arrangements for special customer groups Ensuring tickets are allocated, printed and dispatched securely, efficiently and on time, with accurate records kept throughout Supporting the secure collection and accounting of revenue Delivering a highly efficient and customer focused event day service, including ticket sales, box office collections and resolving customer enquiries Assisting with the preparation of accurate reports and analysis for event holders and FA management Providing excellent service to both customers and event owners Liaising with in-house teams and third party service providers Carrying out any other duties that fall within the scope and responsibility of the role
    Skills and experience you will bring: Strong experience in an administrative role A proven track record of delivering high quality customer service Excellent communication skills Strong organisational skills and the ability to manage several tasks at once Confidence in processing information accurately under pressure A proactive approach with the ability to take ownership and use initiative Enthusiasm and a collaborative team mindset A positive, helpful and professional attitude Excellent attention to detail Experience of working in a fast changing environment and adapting quickly Proficiency in Microsoft Office What's in it for you? We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders. We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below: Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being. Free, nutritious lunches at Wembley Stadium and St. George's Park. Free private medical cover. A contributory pension scheme. An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.) A hybrid working model which offers greater flexibility. For more information on what it is like to work at The FA, please visit our FA Careers page,  Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page. We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.  We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. Read Less
  • Casual SIA Stewards - Wembley Stadium  

    - London
    We're excited to announce that we are topping up our Casual Stewarding... Read More
    We're excited to announce that we are topping up our Casual Stewarding pool to work directly for the Crowd Safety Team under the arch of the iconic Wembley National Stadium in what is going to be an exceptionally busy 2026. So, if you feel that you have the dedication and drive and want to become a part of an amazing Crowd Safety Team, then please feel free to apply. The SIA Steward(s) will be responsible for ensuring that a safe, secure and customer-friendly environment is maintained in their designated area at all times throughout an event at Wembley Stadium. You will need to be able to work well under pressure as you will be roaming and may be called to deal with conflict, disorder, breaches of the ground regulations, searching and ejecting spectators. You will also support medical & fire teams as directed by the Response Supervisor, as and when required. What will you be doing? Deal with conflict, disorder and breaches of the ground regulations, including searching and ejecting spectators. Attend the Response Team Supervisor or Coordinator's briefing. Be able to receive and follow instructions given by the Response Team Supervisor or the Control Room. Assess a situation and initiate the required level of support. Ensure compliance with radio protocol, and reports of disorder and emergencies are reported immediately. Assist and respond to requests by the Management Team. Carry out the ejection of individuals as per the ejection policy and as part of a team. Work closely with the Control Operations, as all ejections will be authorised via them. Complete all ejection and incident reports fully and then review them with your direct supervisor. Executes additional tasks as required in order to meet FA Group's changing priorities. Comply with all company policies and procedures to ensure the highest standards of health, safety, and well-being can be maintained. As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. What are we looking for? Essentially for the role: You must be either qualified / or in training for a Level 2 Certificate in Spectator Safety  Hold a Door Supervisor License. Strong conflict management skills. Ability to work as part of a team, and strong communication skills with wider team members and spectators.  Ability to work calmly under pressure. Important note to all candidates To apply for this job role, you must either be qualified / or working towards the LEVEL 2 CERTIFICATE IN SPECTATOR SAFETY (RQF). and hold a current Door Supervisor Licence.  As part of your application, on the CV upload, please upload a copy of your certificate/registration. Failure to do so may result in your application being rejected. You will be able to attach as many documents as you like on this page. There may be occasions when the format is not accepted, where you may need to try and find an alternative. This role is offered on a casual basis, and those successful will need to be available for Wembley Stadium events, which will involve late evenings and weekend work. We consider the welfare of all those working at Wembley Stadium to be of the utmost importance. As part of this, and in line with our duty of care under health and safety legislation, including the Control of Noise at Work Regulations 2005, we want to ensure that all staff working as part of the Concert season are suitably protected. During this season, the Stadium Bowl becomes a designated hearing protection zone during sound checks, rehearsals and the live show. Anybody working within the Stadium bowl, therefore, could be subject to noise levels exceeding the daily limit set at 85dB(A), and by law, this means that ear protection must be provided, and it must be worn. Staff should ensure that they have been provided with hearing protection, and they have a responsibility to ensure that they are wearing this properly and at all times when they are within these hearing protection areas.  What's in it for you? We pride ourselves on offering a competitive rate of pay as well as great opportunities to develop and grow in your role. We are committed to ensuring everyone can flourish in their roles, and by doing this, we offer top-of-the-range facilities across two core business locations. We have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English football. We are also delighted to have a world-class Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders. We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. Read Less

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