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  • Sales Administrator  

    The Channel Recruiter Ltd
    - Glasgow
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    Job title: Sales Support AdministratorLocation: Glasgow (hybrid work a... Read More
    Job title: Sales Support AdministratorLocation: Glasgow (hybrid work available)Salary: £24,000 p/a + £1,000 bonusBenefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many moreWe’re looking for a highly organised and proactive Sales Administrator to support our fast-moving IT reseller operations. You’ll be the backbone of the sales cycle - processing orders accurately, coordinating with internal teams and vendors, and ensuring customers receive a seamless experience from start to finish.Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.What you’ll be doing: Sales Support Administrator Processing customer orders quickly and accuratelyManaging amendments, back-orders and low-value quotationsHandling customer queries and providing order updatesSupporting reporting, ticket management and internal coordinationMaintaining high service levels and KPI performance What we’re looking for: Sales Support Administrator Experience in sales support or administrationStrong attention to detail and data accuracyExcellent communication and customer service skillsAbility to prioritise and work to deadlinesConfident using CRM systems and Microsoft Office (especially Excel) We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is training@xma.co.uk, we will be happy to action your requests.Keywords: sales support, administrator, CRM, sales administrator, order processing, IT Sales Administrator, commercial administrator, Internal sales, order management Read Less
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  • Client Manager - Corporate  

    The Channel Recruiter Ltd
    - Manchester
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    JOB TITLE: Client Manager - CorporateSALARY: £40,000 - £45,000 per ann... Read More
    JOB TITLE: Client Manager - CorporateSALARY: £40,000 - £45,000 per annum plus £35,000 commsLOCATION: Manchester, UKBenefits: 25 days holiday, Pension, private healthcareAre you currently working for a reseller within the corporate space and looking to join a reputable organisation? Do you have client-facing experience with a proven track record of developing existing relationships while generating new business?If so, this could be the role for you.We are working with a specialist IT reseller seeking a Corporate Client Manager to be based at their offices in Manchester. You will be responsible for growing the corporate account base and building your own portfolio of clients to manage.JOB SPECIFICATION: Client Manager – CorporateThis role sits within the corporate team. Your responsibilities will include: Driving new sales growth within existing accounts, as well as onboarding new corporate customers.Attending regular face-to-face meetings (daily/weekly).Demonstrating your knowledge of IT hardware, services and solution-based sales to support the wider team in developing and growing opportunities.Managing your sales pipeline and opportunities effectively, providing accurate weekly forecasts to management. REQUIREMENTS: Client Manager – CorporateThis position would suit an individual who thrives on building strong customer relationships and collaborating internally to leverage technical expertise for the benefit of clients. Knowledge of IT hardware and services; experience in solution-based sales would be advantageous.Proven experience selling into the corporate sector.Ability to perform in a target-driven sales environment and consistently deliver results.Strong face-to-face sales experience. KEYWORDS: IT Sales, Client Manager, Solution Sales, Account Manager, Business Development Manager, Sales Manager, Client Director, Corporate Sales, Hardware Sales Read Less
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  • Customer Service Agent  

    The Channel Recruiter Ltd
    - Nottingham
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    Job title: Customer Service AgentSalary: £24,000 p/aLocation: Nottingh... Read More
    Job title: Customer Service AgentSalary: £24,000 p/aLocation: Nottingham (3 days in the office, 2 days WFH, Monday – Friday)Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many moreAre you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a proactive and personable Customer Service Advisor to join a growing and supportive team in Nottingham.Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.Key Responsibilities: Customer Service Agent Answer incoming customer callsRespond to customer emails in a professional and timely mannerLog, update and manage tickets within the ticketing systemAdd updates to internal trackers and recordsHandle and respond to customer complaintsEscalate complex or urgent issues to the appropriate teamProvide a high standard of customer service at all times Skills and Experience: Customer Service Agent Strong customer service skillsGood administrative and organisational skillsConfident written and verbal communicationAbility to manage multiple tasks and prioritise effectivelyComfortable using IT systems and maintaining accurate records Working Pattern: 7.5 working hours per day plus a 1-hour lunch breakShifts between 8:00am and 6:00pmNo weekend workOffice-based 5 days per week during initial training periodHybrid working available after training, with 3 days in the office and 2 days working from home We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is trainingxma.co.uk, we will be happy to action your requests.Keywords: Customer Service, Customer service Advisor, Customer Service Agent, Customer service Analyst Read Less
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  • Channel Account Manager  

    The Channel Recruiter Ltd
    - Milton Keynes
    Apply Now
    JOB TITLE: Channel Account ManagerLeading IT Distributor SALARY: £40,0... Read More
    JOB TITLE: Channel Account ManagerLeading IT Distributor SALARY: £40,000-£45,000 + car allowance + Uncapped OTE & BenefitsLOCATION:  South of the UKAre you currently working within the IT channel and ready to take the next step in your sales career?Do you thrive on developing strategic reseller relationships while driving new revenue growth?If you’re experienced in working with Tier 1 resellers and want to join a reputable, growing organisation — this could be the opportunity for you.My client is a leading IT hardware distribution specialist based along the M4 Corridor and part of a larger distribution group. Due to continued growth, they are looking to appoint a Channel Account Manager to manage, develop and retain key Tier 1 reseller accounts across the South of the UK.ROLE: Channel Account ManagerYou will take ownership of a portfolio of Tier 1 reseller partners, driving revenue growth while strengthening long-term relationships.Key responsibilities include: Managing and developing existing Tier 1 reseller accountsIdentifying and executing upsell and cross-sell opportunitiesProactively identifying, developing and closing new business opportunitiesTaking full commercial ownership of your accounts, consistently achieving and exceeding sales targetsResponding to enquiries, producing quotations and converting opportunities into revenueMaintaining regular partner engagement through site visits and relationship building WHAT WE’RE LOOKING FORYou are a commercially driven sales professional with experience selling into IT resellers and/or IT MSPs with a passion for technology. Experience selling IT or tech products is highly desirable.You will bring: Sales experience within Tier 1 resellersA proven ability to build, manage, and grow customer relationshipsConfidence using CRM systemsStrong communication skills and a proactive, target-driven mindsetAmbition to develop your career within a high-performing sales organisation WHY APPLY? Join a high-growth global organisation with genuine career progressionWork with market-leading technology productsGain exposure to the wider IT channelBe rewarded for performance in a results-driven sales environment We are a Disability Confident Employer (Level 1) and are committed to providing reasonable adjustments to ensure an inclusive recruitment process.
    If you require any accommodations, please contact Zoe Chatley at zoethechannelrecruiter.co.uk. KEYWORDS:
    sales, account manager, sales executive, internal sales, telesales, business development, BDM, IT sales Read Less
    Apply Now

  • Channel Account Manager  

    The Channel Recruiter Ltd
    - Milton Keynes
    Apply Now
    JOB TITLE: Channel Account ManagerLeading IT Distributor SALARY: £40,0... Read More
    JOB TITLE: Channel Account ManagerLeading IT Distributor SALARY: £40,000-£45,000 + car allowance + Uncapped OTE & BenefitsLOCATION:  South of the UKAre you currently working within the IT channel and ready to take the next step in your sales career?Do you thrive on developing strategic reseller relationships while driving new revenue growth?If you’re experienced in working with Tier 1 resellers and want to join a reputable, growing organisation — this could be the opportunity for you.My client is a leading IT hardware distribution specialist based along the M4 Corridor and part of a larger distribution group. Due to continued growth, they are looking to appoint a Channel Account Manager to manage, develop and retain key Tier 1 reseller accounts across the South of the UK.ROLE: Channel Account ManagerYou will take ownership of a portfolio of Tier 1 reseller partners, driving revenue growth while strengthening long-term relationships.Key responsibilities include: Managing and developing existing Tier 1 reseller accountsIdentifying and executing upsell and cross-sell opportunitiesProactively identifying, developing and closing new business opportunitiesTaking full commercial ownership of your accounts, consistently achieving and exceeding sales targetsResponding to enquiries, producing quotations and converting opportunities into revenueMaintaining regular partner engagement through site visits and relationship building WHAT WE’RE LOOKING FORYou are a commercially driven sales professional with experience selling into IT resellers and/or IT MSPs with a passion for technology. Experience selling IT or tech products is highly desirable.You will bring: Sales experience within Tier 1 resellersA proven ability to build, manage, and grow customer relationshipsConfidence using CRM systemsStrong communication skills and a proactive, target-driven mindsetAmbition to develop your career within a high-performing sales organisation WHY APPLY? Join a high-growth global organisation with genuine career progressionWork with market-leading technology productsGain exposure to the wider IT channelBe rewarded for performance in a results-driven sales environment We are a Disability Confident Employer (Level 1) and are committed to providing reasonable adjustments to ensure an inclusive recruitment process.
    If you require any accommodations, please contact Zoe Chatley at zoe@thechannelrecruiter.co.uk. KEYWORDS:
    sales, account manager, sales executive, internal sales, telesales, business development, BDM, IT sales Read Less
    Apply Now

  • Internal Sales Manager  

    The Channel Recruiter Ltd
    - Reading
    Apply Now
    Job title: Internal Sales ManagerLocation: Reading, BerkshireSalary: £... Read More
    Job title: Internal Sales ManagerLocation: Reading, BerkshireSalary: £CompetitiveWorking pattern: 4 days per week in the officeBenefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.XMA are seeking an experienced and commercially focused Internal Sales Manager to lead and develop a high-performing internal sales team. This role is suited to a self-sufficient, results-driven leader who thrives in a fast-paced, target-led environment and has a strong focus on performance, KPIs, and continuous improvement.Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.Key Responsibilities: Internal Sales ManagerYou will manage and mentor Team Leaders and Internal Sales Account Managers, ensuring the team consistently delivers against revenue targets, margin expectations, and activity KPIs. Set, monitor and drive monthly revenue and margin targetsOwn KPI management across activity, conversion, and pipelineConduct regular 1-to-1s focused on performance, development, and outputDrive accurate weekly forecasting and opportunity managementAnalyse sales data and implement actions to increase conversion and customer valueBuild a high-performance culture focused on accountability and resultsWork cross-functionally with Marketing and internal stakeholders to maximise lead generation and campaign ROIRecruit, develop and retain top internal sales talent About You: Internal Sales Manager Experience leading a target-driven internal sales teamConfident being measured on numbers and performanceUnderstands forecasting, conversion rates, and commercial driversSelf-sufficient, decisive, and comfortable making performance callsEnjoys mentoring and developing individuals to exceed targetsThrives in fast-paced, results-oriented environments. We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is trainingxma.co.uk, we will be happy to action your requests.Keywords: Internal Sales Manager, Inside Sales Manager, Sales Manager, Player Manager, Team Leader, Sales Team Leader, Head of Sales, Head of Inside Sales, Head of Internal Sales, Commercial Sales Manager, B2B Sales Manager, Internal Sales Read Less
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  • Internal Sales Manager  

    The Channel Recruiter Ltd
    - Nottingham
    Apply Now
    Job title: Internal Sales ManagerLocation: NottinghamSalary: £Competit... Read More
    Job title: Internal Sales ManagerLocation: NottinghamSalary: £CompetitiveWorking pattern: 4 days per week in the officeBenefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.XMA are seeking an experienced and commercially focused Internal Sales Manager to lead and develop a high-performing internal sales team. This role is suited to a self-sufficient, results-driven leader who thrives in a fast-paced, target-led environment and has a strong focus on performance, KPIs, and continuous improvement.Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.Key Responsibilities: Internal Sales ManagerYou will manage and mentor Team Leaders and Internal Sales Account Managers, ensuring the team consistently delivers against revenue targets, margin expectations, and activity KPIs. Set, monitor and drive monthly revenue and margin targetsOwn KPI management across activity, conversion, and pipelineConduct regular 1-to-1s focused on performance, development, and outputDrive accurate weekly forecasting and opportunity managementAnalyse sales data and implement actions to increase conversion and customer valueBuild a high-performance culture focused on accountability and resultsWork cross-functionally with Marketing and internal stakeholders to maximise lead generation and campaign ROIRecruit, develop and retain top internal sales talent About You: Internal Sales Manager Experience leading a target-driven internal sales teamConfident being measured on numbers and performanceUnderstands forecasting, conversion rates, and commercial driversSelf-sufficient, decisive, and comfortable making performance callsEnjoys mentoring and developing individuals to exceed targetsThrives in fast-paced, results-oriented environments. We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is training@xma.co.uk, we will be happy to action your requests.Keywords: Internal Sales Manager, Inside Sales Manager, Sales Manager, Player Manager, Team Leader, Sales Team Leader, Head of Sales, Head of Inside Sales, Head of Internal Sales, Commercial Sales Manager, B2B Sales Manager, Internal Sales Read Less
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  • Sales Account Manager  

    The Channel Recruiter Ltd
    - Hungerford
    Apply Now
    JOB TITLE: Account Manager/ Business Development ExecutiveLeading IT D... Read More
    JOB TITLE: Account Manager/ Business Development ExecutiveLeading IT DistributorSALARY: £28,000-£32,000+ Uncapped OTE & BenefitsLOCATION: Hungerford, Berkshire RG17Are you working within the IT channel and ready to take the next step in your sales career? Do you enjoy winning new business and excel at building long-term customer relationships? If technology excites you and career progression matters, this is an opportunity not to miss.If you’re hungry to succeed in sales, read on.My client is a leading IT hardware Distribution specialist and due to growth, they are looking to hire a Sales Account Manager to be based from their Hungerford offices on a hybrid basis 3 days a week in the office and 2 from home. ROLE: Account Manager/ Business Development ExecutiveFocusing on reigniting lapsed accounts and targeting net new business you’ll target around 400 accounts that have at some point spent with my client as well as the following key responsibilities: - Drive revenue growth by managing and expanding an existing portfolio of accountsProactively identify, develop, and close new sales opportunitiesTake full ownership of your accounts, consistently hitting and exceeding sales targetsRespond to enquiries, provide quotations and fulfil sales opportunities  WHAT WE’RE LOOKING FORYou are a commercially driven sales professional with either experience selling into IT resellers and or IT MSPs with a passion for technology or someone that has a solid sales experience and looking to get into the world of technology.You will bring: At least 1 year’s experience in a sales-focused role,A proven ability to build, manage, and grow customer relationshipsConfidence using CRM systemsStrong communication skills and a proactive, target-driven mindsetAmbition to develop your career within a high-performing sales organisation  WHY APPLY? Join a high-growth global organisation with genuine career progressionWork with market-leading technology productsGain exposure to the wider IT channelBe rewarded for performance in a results-driven sales environment  We are a Disability Confident Employer (Level 1) and are committed to providing reasonable adjustments to ensure an inclusive recruitment process.If you require any accommodations, please contact Zoe Chatley at zoethechannelrecruiter.co.uk. KEYWORDS:sales, account manager, sales executive, internal sales, telesales, business development, BDM, IT sales Read Less
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  • Personal Assistant and Receptionist  

    The Channel Recruiter Ltd
    - Reading
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    Job title: Personal Assistant & ReceptionistLocation: Reading – 5 days... Read More
    Job title: Personal Assistant & ReceptionistLocation: Reading – 5 days a week in the office (must be within 30 minute travel time)Salary: up to £35,000 per annum (DOE)Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.XMA is looking for a warm, professional and highly organised Personal Assistant & Receptionist to join our team at our Reading headquarters. This is a unique role combining front-of-house responsibility with high-level Executive support - ideal for someone who thrives in a fast-paced, people-focused environment.You’ll be the welcoming face of XMA HQ and a trusted right-hand to a small group of senior Executives, helping everything run smoothly behind the scenes.Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.Key Responsibilities: Personal Assistant & ReceptionistFront of House Welcoming visitors, clients and colleagues at our HQ receptionProviding refreshments and supporting meetings and eventsActing as the go-to contact for anything relating to the building and meeting spaces Executive Support Managing diaries, calendars and meeting schedulesCoordinating appointments and ensuring Executives are fully preparedActing as a professional gatekeeper for key stakeholders Travel & Logistics Booking UK and international travel (flights, hotels, transfers, visas)Preparing detailed itineraries and handling last-minute changes Meetings & Events Organising board meetings, leadership sessions and client eventsPreparing agendas, packs and presentationsTaking minutes and tracking actions Administration & Projects Drafting and formatting documents and presentationsManaging expenses, invoices and purchase ordersSupporting research, projects and strategic initiatives Requirements: Personal Assistant & ReceptionistWe’re looking for someone who enjoys working at the heart of a busy HQ, confidently balancing Executive support with being the welcoming first point of contact, and who takes pride in keeping everything running seamlessly behind the scenes. You'll be someone who is: Naturally organised and calm under pressureConfident dealing with senior stakeholdersFriendly, professional and welcomingDiscreet, reliable and trusted with confidential information You’ll ideally have: 2+ years’ experience in a PA, EA, Office Manager or senior admin roleStrong diary and travel coordination skillsExcellent written and verbal communicationConfidence using Microsoft Office (Outlook, Word, PowerPoint, Excel)A proactive, “no job too small” mindset We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities aregiven fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is trainingxma.co.uk, we will be happy to action your requests.Keywords: Personal Assistant, Team Assistant, Receptionist, Corporate Receptionist, Coordinator, Executive Assistant, Diary Management, PA, Reading, Front of House Administrator, Senior Administrator, Executive Support Read Less
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  • IT Support Team Leader  

    The Channel Recruiter Ltd
    - Livingston
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    JOB TITLE: IT Support Team LeaderLocation: LivingstonSALARY: £28,000 -... Read More
    JOB TITLE: IT Support Team LeaderLocation: LivingstonSALARY: £28,000 - £32,000 per annumBenefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral programDo you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills?If you answered yes to any of the above, we may have the role for you! Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements.LOCATION: Livingston - HybridJOB SPECIFICATION: You’ll be responsible for a team of 10-12 colleagues within a busy helpdeskHelping the team come to resolutions on all incidents and requests received through our ticket system, phone or email1-2-1s and coaching plans within your team, plus the delivery of performance reviewsMain point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication. This role involves working Monday – Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch.REQUIREMENTS: Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environmentConfident delivering customer service and dealing with clients both by phone or emailA keen interest in IT or experience managing a helpdesk team We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is training@xma.co.uk, we will be happy to action your requests.KEYWORDS: 1st Line IT Support, 1st Line, 1st Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader Read Less
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