Customer Experience Lead | 50,000 - 70,000 | UX, CX, Digital, Products...
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Customer Experience Lead | 50,000 - 70,000 | UX, CX, Digital, Products I am partnering with an innovative and growing organisation seeking a Customer Experience Lead to take ownership of the end-to-end customer and user experience across a portfolio of digital products and platforms. This is an exciting opportunity for an experienced UX/CX professional who is passionate about creating seamless customer journeys, improving product adoption, and embedding customer-centric thinking throughout an organisation. The Role As the Customer Experience Lead, you will define and drive a consistent customer experience strategy across multiple products, platforms, and channels. You will identify customer pain points, optimise user journeys, and work closely with Product, Development, Commercial, and Operations teams to ensure customer experience principles are at the heart of product development and business decision-making. You ll play a key role in improving adoption, engagement, satisfaction, and overall customer outcomes by translating customer insights and data into meaningful improvements. Key Responsibilities: Define and implement a clear UX/CX strategy across digital products and platforms. Map, analyse, and continuously improve end-to-end customer and user journeys. Identify and prioritise customer friction points and develop solutions to address them. Establish and maintain UX standards, best practices, an...
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