Outline of Position
Oversees all aspects of Hotel cleanliness and maintenance in
accordance with Company standards. Responsible for the day-to-day management of a hotel and its staff.
Accountability for budgeting, planning, organising and directing all hotel
accommodation and laundry services.
Key Duties and Responsibilities
Operational
Ensure the highest standards of cleanliness in all areas of the
hotel, including rooms, public areas, back of house, staff areas and hotel
exterior.Conduct rigorous checking systems and ensure the team is fully
trained in all aspects of the housekeeping department. Liaise with the front office to coordinate the allocation of
accommodation. Liaise with all other departments within the hotel if and when
required. Manage staff rotas and supervisory cover for the housekeeping
department. Oversee repairs and maintenance of rooms and public areas (Dining
areas, Gym, etc.)Inspect the hotel daily to meet the highest hygiene, health, and
safety regulations.Recruit and supervise a team of room attendants, linen porters and
maintenance in cooperation with the HR department. Coordinate and arrange laundry and linen supplies. Manage all
laundry operations.Manage hotel lost property as per company policy. Carry out duty management shifts as required.
Planning and
Organizing
Ensure strict housekeeping SOPs are in place and continually
updated and adhered to.Ensure all team members attend all training as required by
the company.Ensure regular team and departmental meetings are held and
that minutes of meetings are recorded, followed up and forwarded to the attention
of the Hotel Manager.Control and analyse departmental costs continuously and
implement corrective actions as required.Ensure adequate checklists and records are in place.Oversee the annual operating budget
for the housekeeping department. Ensure oversight of key costs such as payroll,
energy, stock and supplies.Ensure all working materials/equipment, areas, and signage
are maintained in good condition. All faulty/damaged equipment and health and
safety concerns are immediately reported.
Our
expectations of you:
Interact and communicate with clients, guests and colleagues
in a courteous, friendly and professional manner at all times.To be fully aware of all company policies and procedures.To ensure all staff in your department
comply with hotel policy regarding uniform and personal hygiene.Be aware of the day’s business, both in
room occupancy, special requirements and VIP needs.Be consistently well-groomed and professional in appearance
and presentation at all times.Be innovative – develop and implement new ideas contributing
to company success.Protect and
promote the image of The Address Collective at all timesStrive for
excellence. Be a mentor for your team, and always lead by example.
Although mandatory,
the above list of requirements is not exhaustive. Reasonable flexibility will
be required within your role.
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