The opportunityAs a key member of the medical Affairs Team, we are seeking a dynamic Senior Manager, Medical Operations Excellence to join our UK & IE Medical Affairs organisation. This pivotal role offers the opportunity to ensure operational excellence, support key strategic initiatives, and make a meaningful impact on patient outcomes through effective medical operations management. Success in this role will be measured by: Demonstrable improvements in process efficiency
Stakeholder satisfaction with medical operations
On-time project delivery
Proactive identification of operational risks
A day in the life of a Senior Manager, Medical Operations Excellence... Process Optimisation & Continuous Improvement Leadership Lead data-driven process transformation utilising Lean, Six Sigma, or structured improvement frameworks to deliver measurable efficiency gains and cost reductions
Conduct comprehensive process analysis including current-state mapping, root cause analysis, stakeholder journey mapping, and quantitative measurement to identify opportunities and establish baseline metrics
Design and implement future-state processes with demonstrable track record of achieving specific outcomes (cycle time reduction, error reduction, satisfaction increases) through collaborative cross-functional redesign Project Tracking & Performance Management Leadership Manage project portfolio oversight using advanced tools (M365 Loop, Planner, SharePoint) to track multi-workstream initiatives, dependencies, resource allocation, and critical milestones across Medical Affairs operations
Develop dynamic project dashboards providing real-time visibility into project health, budget utilisation, timeline adherence, and resource constraints with automated alerts for variance and risk indicators Medical KPI Tracking & Performance Management Oversee multi-level KPI performance across MSL quantitative/qualitative metrics, training indicators, and medical brand plan measures through automated tracking systems and performance dashboards
Foster accountability by partnering with MSL Managers and Therapy Area Leads to set targets, monitor progress, and implement corrective actions for performance deviations Monthly Reporting & Communications Management Produce comprehensive monthly reports consolidating budget performance, MSL field activity metrics, brand and therapy area insights, and medical information trends into executive-ready analytics and recommendations
Develop integrated reporting frameworks that synthesise cross-functional data into actionable insights, highlighting performance against targets, emerging trends, and strategic implications for leadership decision-making Monthly and Quarterly Budget Tracking Manage proactive budget oversight through systematic monitoring, variance analysis, and trend identification, linking financial performance to KPIs and project delivery milestones
Manage stakeholder budget accountability by conducting monthly tracking meetings with Therapy Area Leads, addressing variances, and ensuring alignment between spend and strategic priorities Medical Affairs Brand Plan Orchestration & Performance Management Partner with Therapy Area Leads to translate brand strategies into operational roadmaps with defined milestones, resource requirements, and success metrics across the medical affairs portfolio
Establish monitoring frameworks with therapy area-specific KPIs and progress tracking systems that provide real-time visibility into strategic delivery and execution gaps Medical Affairs Capability Mapping, Development & Tracking Conduct capability assessments across Medical Affairs teams to identify skill gaps, competency levels, and development needs aligned to strategic objectives
Design development programs including training plans and skill-building initiatives to address gaps and enhance team performance
Your experience and qualifications
Do you have...? Bachelor’s degree in business administration, Operations Management, Engineering, Life Sciences, or related analytical discipline
Professional project management certification (PMP, PRINCE2, Agile/Scrum Master) or equivalent demonstrated competency
(Highly Desirable) Master’s degree in business administration (MBA), Operations Management, or Process Improvement and/or process improvement certification (Lean Six Sigma Green Belt/Black Belt, Lean Management, Change Management)
Extensive experience of managing strategic plan execution across multiple functions with demonstrated ability to translate strategies into operational roadmaps and tracking systems
Proven stakeholder accountability management ensuring senior stakeholders’ responsibility for delivery while maintaining productive relationships and managing competing priorities
Process improvement expertise with track record of facilitating cross-functional redesign, managing resistance, and implementing changes that delivered measurable outcomes (cycle time reduction, error reduction, satisfaction increases)
Process improvement methodology proficiency in Lean, Six Sigma, or structured frameworks with ability to translate complex regulatory/compliance requirements into streamlined workflows
Advanced project management capabilities including expert proficiency in tools (Loop, Planner, SharePoint), tracking multi-workstream initiatives, dependencies, and resource allocation with custom reporting and automated workflows
Proactive risk identification and intervention with demonstrated ability to identify project risks, performance gaps, and budget/performance disconnects 2-3 months before critical issues
Regulatory project experience managing projects with compliance timelines and successfully recovering troubled projects through proactive intervention
Governance and monitoring expertise developing RACI matrices, dynamic dashboards, structured governance, and integrating project tracking with budget oversight
Predictive analysis capabilities using systematic monitoring to identify opportunities proactively rather than reactive problem-solving
Diverse experience valued: We recognise that relevant experience may come from various sectors including healthcare, manufacturing, technology, consulting, or public sector operations
Are you...? Open to feedback and continuous learning
Willing to adapt approaches based on evidence and stakeholder feedback
Able to exhibit collaborative leadership style with ability to influence
Able to think outside the box while maintaining regulatory compliance
Proactive
Good communicator Enjoy a more rewarding choice
We support our people through every stage of their journey with us. Our flexible reward platform puts you in control, empowering you to tailor your benefits to fit your lifestyle, priorities, and what matters most to you. With 25 days of annual leave that grows with your service, the flexibility to purchase additional days, and two dedicated volunteering days each year, your time off is truly yours to enjoy, recharge, and give back. We prioritise your health with private medical insurance, life assurance, critical illness cover, and income protection. Whether you're growing your family or pursuing new adventures, our enhanced maternity and paternity leave, sabbaticals, and hybrid working policies are here to support you through life’s most meaningful moments. Financial wellbeing matters too, which is why we offer an enhanced pension scheme, access to a discount store, and free financial coaching through Bippit. To help you grow with confidence, we offer a structured training and development programme tailored to your role and department, equipping you with the tools, knowledge, and support you need to thrive.
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