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Telefonica Tech
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  • Company DescriptionAt Telefónica Tech (part of the Telefónica Group) w... Read More
    Company DescriptionAt Telefónica Tech (part of the Telefónica Group) we believe in building a better world through secure digital enablement, focusing on empowering organisations through every stage of their digital journey, and solving their most complex business challenges with our comprehensive suite of technology solutions across Data & AI, Cyber Security, Cloud, AI Business Solutions, and Modern Workplace.Job DescriptionIT Change Project Manager – Software Development
    Contract (Inside IR35) | 9 Months
    Location: York (Hybrid – 1 day per week onsite)We are seeking an experienced IT Change Project Manager to join a dynamic and fast-paced technology environment, working across a diverse IT portfolio. This role will focus on delivering small to medium projects, changes, and workstreams within larger initiatives, primarily within software development and change programmes.You will own delivery end-to-end – from vision through to outcome realisation – and may also take over projects at any stage, driving them through to successful completion. This is an excellent opportunity for a proactive, delivery-focused Project Manager who thrives in complex environments and enjoys working closely with both technical and business stakeholders.Key ResponsibilitiesLead small to medium projects or workstreams within a wider programme or portfolio.Deliver projects using the Change Delivery Framework, ensuring time, cost and quality objectives are met.Ensure non-technical impacts are addressed, including business change, training and service integration.Partner with Project Sponsors to build robust business cases, clearly defining outcomes, benefits and success measures.Translate business objectives into tangible deliverables and measurable benefits.Manage and control project budgets, escalating deviations in a timely manner.Proactively manage risks, issues, actions and decisions, escalating to sponsors or steering committees where required.Manage resources, including third-party suppliers, ensuring capacity and availability challenges are addressed.Continuously assess project outcomes to ensure benefits are realised.Ensure activities are appropriately scoped and delivered with strong attention to detail.Close projects effectively, capturing lessons learned and transitioning into continuous improvement.Coach and support less experienced colleagues in project delivery and change management.Adhere to data protection and security processes at all times.QualificationsSkills & ExperienceProven experience delivering change in environments with competing priorities.Experience managing multiple concurrent projects of varying scale and complexity.Strong capability in planning, scheduling and resource management.Highly results-driven, with the energy and resilience to succeed in a fast-paced environment.Gravitas and credibility to influence senior business stakeholders.Strong background in business process improvement and operational efficiency.Solid project governance and end-to-end SDLC experience.Excellent written and verbal communication skills, with the ability to tailor style to different audiences.Strong relationship management and influencing skills across all levels of an organisation.Awareness of commercial and financial management processes.Contract DetailsType: Contract – Inside IR35Duration: 9 months (with potential extension)Start: ASAPAdditional InformationReady to Make an Impact?Join us in shaping the future of digital transformation at Telefónica Tech UK&I. Be part of a team that values your expertise, supports your growth, and fosters a positive work environment. Apply now to embark on a rewarding journey!We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.We look forward to hearing from you!At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.

    Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 

    We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.  Read Less
  • Technical Support Engineer - EUC  

    - Belfast
    Job DescriptionTo provide remote deskside technical support and adviso... Read More
    Job Description

    To provide remote deskside technical support and advisory service of EUC devices, including resolving and enabling the resolution of incidents, problems, requests, events, executing changes, support the development of new solutions or enhancements, configuration testing, implementing new solutions and associated software.Key Responsibilities:  Act as 2nd Line support for all EUC technical incidents through to resolution.Analyse Service Desk calls for EUC Devices and incident data to identify and advise on any potential user training requirement.Proactive in providing resolution to common incidents to reduce call volumesResolve requests, incidents, problems and major incidents assigned to the Service Delivery team within contractual service level agreements.Ensure all SLA targets are met and work to deliver against established and agreed KPIs for issue resolution and fault finding.To log and follow up issues that have been raised with 3rd party support teams where appropriate.Support, manage, optimise and maintain the configuration and installation of the Desktop, to include patch updates and hardware replacementsDeploy and troubleshoot applications using SCCM, including MSI, EXE, and scripted installations.Provide advanced 2nd Line support for Microsoft Endpoint Configuration Manager (SCCM), delivering OS deployments, patch management, and application distribution for Windows 10/11 devices, while ensuring SLA compliance and supporting enterprise-scale EUC environments.Manage Windows Updates as a Service (WaaS) using SCCM, including patch deployment, compliance monitoring, and remediation.Skills & Experience: Knowledge and experience on windows operating systems.Experience on EUC tools, remote support tools, MS office and outlook.Experience on peripheral devices support (printers, scanners etc.)   Experience in Enterprise SCCM administration supporting Windows 10/11 imaging, patching, and application deployment.Troubleshooting SCCM client, deployment, and compliance issues within SLA targets.Supporting OS image lifecycle, WaaS, and content distribution in a controlled change environment.                                        Knowledgeable in AD & Group Policy.Ivanti Workspace Manager products suite preferable (Application Control, Environment Manager)Awareness of ITIL process of Incident, Change, Problem, Service Request, and related activities Excellent verbal & oral communication skills.Ability to prioritise based on potential impact.Strong customer facing skills & focus.
    Qualifications

    Preferable  - Microsoft Certified: Endpoint Administrator Associate

    Additional Information

    Must have right to live and work in the UKAt Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
     
    Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 
     
    We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.  We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.  Read Less
  • Alliances Manager  

    - London
    Job DescriptionJob TitleAlliances Manager - Strategic Partners & Distr... Read More
    Job Description

    Job TitleAlliances Manager - Strategic Partners & Distribution Channels LocationUK (hybrid). Regular travel expected for client visits, partner events, and time in our London HQ (Walkie Talkie building).About the RoleWe are looking for a commercially minded Alliances Manager to own and develop relationships across our largest strategic partners and distribution channels. You will be responsible for driving joint revenue, strengthening brand presence within key partner ecosystems, and coordinating co-sell activity that accelerates enterprise pipeline and deal value.This role suits someone who enjoys stakeholder engagement, partner development, and working in a fast-moving commercial environment, with regular travel to partners and events.Key ResponsibilitiesManage and develop relationships across our largest strategic partners and distribution channelsWork collaboratively with key distributors to support overall sales effort and create additional revenue streamsDrive awareness of our brand through networking with partner sales, leadership, and enablement teamsAct as primary point of contact for assigned partners, ensuring strong alignment on strategy and executionProactively support pipeline activity to accelerate deal closure and increase deal sizeLead co-sell motions, partner introductions, and funding qualification processesSupport enablement of internal sales teams on partner programs, incentives, and offeringsSupport enablement of partner sales teams on our solutions and value propositionsTrack partner performance, forecasts, incentives, and joint business plansRepresent the business at partner meetings, executive briefings, industry events, and conferencesWhat We’re Looking ForExperience in alliances, channel, partnerships, vendor management, or distribution management within the tech sectorStrong commercial mindset with ability to influence revenue outcomesComfortable building relationships at all levels across partner organisationsConfident communicator who enjoys networking and external engagementOrganised, proactive, and able to prioritise across multiple stakeholdersWillingness to travel regularly for partner visits and eventsYou’ll Succeed in This Role If Youenjoy working with people and building long-term partnershipsare motivated by commercial outcomes and joint business planningare comfortable representing a brand externallylike variety in your week — office, client sites, events, travelKeywords for search and alignmentAlliances Manager, Channel Manager, Partner Manager, Distribution Manager, Strategic Alliances, Technology Partnerships, Vendor Alliances, Co-sell, Joint Business Planning, Partner Marketing, Distribution Channels, Stakeholder Management, Partner Enablement, Commercial Partnerships, UK Tech, Enterprise IT
    Additional Information

    At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
     
    Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 
     
    We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.  We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.  Read Less
  • Service Delivery Manager  

    - London
    Job DescriptionThe Service Delivery manager will be responsible for th... Read More
    Job Description

    The Service Delivery manager will be responsible for the end-to-end service delivered to their clients, managing performance of services provided as per contractual obligation ensuring service levels are achieved.  The SDM will work closely with internal key stakeholders in delivering service excellence and building strong relationships with customers.Key Responsibilities:Serving as the primary point of contact for customers.Ability to drive constant service improvement and focus on delivering service excellence.Ensuring service levels comply with contractual deliverables.Working closely with delivery teams and building strong relationships.Regular engagement with customers ensuring depth and reach within the wider customer organisation to improve working relationship with Telefónica Tech and our clients.Increase customer loyalty and satisfaction with high customer touch, extensive knowledge of customer’s business drivers and requirements, and strong working relationships within the customer organisation.Risk management.Understand the P&L for each assigned customer to ensure there is cost coverage for all Telefónica Tech services provided. Ability to identify further service opportunities and work closely with sales and account management functions to grow the Telefónica Tech services footprint.Ensure adherence to ITIL service management methodology in the delivery of Managed Services to assigned customers.Identify where process gaps exist and work with business stakeholders to review and refine them.Take an active role in Change Management for assigned customers, providing input to the Change Management Board, to represent your customers best interest and ensure process is communicated and followed.Have a complete understanding of the Telefónica Tech wide range of service offerings, including associated processes and technical capabilities.
    Qualifications

    Experience delivering end to end service delivery.Has proven SDM experience and evidence of managing large customers.Can demonstrate Innovation and continual improvement of their accounts.Can demonstrate the ability to hold customers to account as well as deliver service excellence.Can demonstrate managing customers who were unhappy with service and turning this around.Ability to set customer expectation.Can demonstrate how they grow accounts and sell additional services to customers.Emotional intelligence - can adapt communication styles to different personalities and situations.The role will require security clearance.

    Additional Information

    This role will work on a hybrid model and may require travel to customer sites around the UK.  SC Clearance will be required.At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
     
    Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 
     
    We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.  We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.  Read Less

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