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  • Design & Onboarding Associate L1  

    Telefonica Tech
    - Cambridge
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    Job DescriptionWorking as part of the Design & Onboarding Practice del... Read More
    Job Description

    Working as part of the Design & Onboarding Practice delivering small scale External and internal Onboardings and supporting the provision of new and extended contracts into our rapidly expanding customer base.You will play a key role in ensuring and verifying the scope of the services can be met delivering the appropriate SLAs and that commercial and technical resources are in place to allow new services to be adopted and supported. This will involve ensuring the validity of requirements that have been captured, making sure they are accurate and sufficiently detailed, allowing you to create the necessary support artefacts and knowledge transfer into the Managed Service teams. You will own and be responsible for ensuring the success of every Onboarding activity you are assigned to allow us to meet the needs and expectations of our customers going forward. Working on small or low profile onboardings and offboarding or supporting more senior members of the team, you will be progressing tasks in line with the team’s process and procedures to deliver for our customers.You will be entirely responsible for creating a transition plan coordinating the Managed Services resources by working directly with the Managed Service Teams and in conjunction with a designated professional services project manager where applicable.Post-delivery provides early life contact support whilst being fully responsible for ensuring both contractual and commercial elements are delivered as agreed.It's a great chance to develop your career by making your mark with this friendly and dynamic company. It really is an exciting time to join Telefonica Tech UK&I.As a market leader in our field with extensive qualifications and support from our business partners we aim to go from strength to strength towards a brighter future to further strengthen our position as a Managed Services provider seeing how we can bring value to the Customer and support their business needs.Key Responsibilities:Own and drive to success Manage Service Onboardings all in aid of enhancing the service we can offer back to our client base.Own onboarding of new or changed services and customers. Be responsible for establishing strong working relationships and understand all contractual obligations.Ensure we have the appropriate people, tools, processes, security clearance, and commercials to run the services.Be fully responsible for ensuring appropriate service level agreements (SLAs) are within scope of the contract and work with the operations team to agree suitable Operation Level Agreements (OLAs) are in place to meet the agreed SLAs.To ensure Telefonica Tech UK&I’s operations are fully aware of expected deliverable content of our contracts by delivery of great operational documentation.Identify and own risks and issues that impact the onboarding deliverables or projects including commercials and contract.Consult with customers or the internal teams to create an Onboarding Schedule with clearly defined timescales and objectives to board the service or client to manage services within budget.Work closely with both technical and non-technical teams to plan, drive, own, execute and coordinate tasks in the delivery of the Onboarding plan / scope / project.Contribute to the Project Delivery and Onboarding process with other members of the team to further improve the services we provide to both internal and external customers.Skills & Experience:Demonstratable experience within the IT Industry of supporting customers or delivering IT projects and junior level.Experience of delivering, managing, and maintaining internal procedures.Knowledge of platforms such as Azure, AWS, MS Suite, CSP, Virtual server environments as well as end user experience such as end customer engagement via a service desk function.Ability to work interactively and flexibly with technical and service management teams.Strong communicator – verbal and written.Systems and IT literate.Ideally one of the following: PRINCE 2, AGILE or MSP Foundation.Ideally ITIL 4 Foundation certified.
    Qualifications

     

    Additional Information

    At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
     
    Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 
     
    We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.  We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.  Read Less
    Apply Now

  • Project Delivery Manager  

    Telefonica Tech
    - Belfast
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    Job DescriptionRole OverviewAt Telefónica Tech, the Project Delivery M... Read More
    Job Description

    Role OverviewAt Telefónica Tech, the Project Delivery Manager serves as the foundational Project Manager role within our broader Programme Structure. This position is an ideal opportunity for a qualified project manager with 1 to 2 years of experience who is eager to establish their career and grow within the IT sector.You will be responsible for the smooth delivery of diverse technology projects for our major clients across the UK and Ireland. Acting as the "centre of gravity" for both internal and external teams, you will ensure all projects are delivered on time, on budget, and in line with agreed quality standards.Key ResponsibilitiesAs a Project Delivery Manager, you will manage the daily health and progress of your workstreams through:Project Governance: Applying outstanding governance principles to support standard delivery.Planning & Tracking: Creating accurate project plans, managing daily Risks and Issues (RAID), and tracking actions to ensure benefits are realised.Stakeholder Management: Building collaborative partnerships with client Points of Contact (POCs) and third-party stakeholders.Change Management: Formally managing changes to project scope and communicating impacts across the stakeholder group.Reporting: Demonstrating strong attention to detail by briefing line management on progress, timeline forecasts, and budgetary impacts.Team Leadership: Motivating and empowering teams to create a positive, inclusive, and creative culture.
    Qualifications

    Professional Certification: Must hold a PRINCE2, APM, or MSP qualification. Early Career Success: Demonstrable experience (ideally 1–2 years) in managing technology-based projects using waterfall or agile methodologies.
     Governance Familiarity: Experience working with robust Project Governance principles and standard PMO templates.Sector Interest: A keen interest in establishing a long-term career within the IT and Digital Transformation sector.Desirable CriteriaExperience or interest in Digital Transformation, particularly within the Health Sector.Knowledge of Enterprise Managed Services.Ability to understand complex technical solutions.

    Additional Information

    Core Competencies & FocusEnd-to-End Ownership: Ability to take full responsibility for "Pathway 2" projects, managing scope against planned timelines, resource coordination, and budget management.Financial & Administrative Rigour: Competent in managing invoicing and maintaining an articulate audit trail where decision logic is self-evident.Proactive RAID Management: Beyond merely logging Risks, Actions, Issues, and Dependencies, the candidate must actively manage them to ensure uninterrupted progress.Critical Thinking: Capable of applying logic to resolve problems and providing the Senior Management Team (SMT) with well-formed, strategic recommendationsBehavioural ExpectationsThe "Centre of Gravity": Acts as a proactive PM who anticipates project needs and leads multiple internal and external discussion without needing constant prompts.Strategic Alignment: Understands how their projects aligns with business priorities while navigating organisational complexities. They apply a team first mentality.Communication & Presence: A "natural lynchpin" for information; affable and approachable, yet firm but fair when managing stakeholders.High Autonomy: Comfortable operating with independence, demonstrating the mental capacity to manage multiple dual-running projects simultaneously.Commitment to Growth: A team player who views managing people and processes as a privilege and is dedicated to solidifying their own PM fundamentals.Core Development GoalThe successful recruit will focus on solidifying core Project Management fundamentals and critical problem-solving. Over time, they will be expected to take ownership of projects with increasing complexity, consistently seeking to exploit opportunities that add value to our clientsAt Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
     
    Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 
     
    We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.  We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.  Read Less
    Apply Now

  • IT Infrastructure Senior Project Manager - Day Rate Contract - Inside IR35  

    Telefonica Tech
    - London
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    Job DescriptionIT Infrastructure Project Manager – Contract (Inside IR... Read More
    Job Description

    IT Infrastructure Project Manager – Contract (Inside IR35)
    Location: London (Hybrid – 3 days onsite)
    Duration: 6 months
    Rate: Competitive (Inside IR35)We are seeking an experienced IT Infrastructure Project Manager to deliver a portfolio of global infrastructure and office integration projects for a leading financial services organisation. The role involves coordinating multiple teams globally, ensuring successful end-to-end delivery within agreed timelines and budgets.This is a hands-on delivery role operating within a matrix-managed environment, requiring strong stakeholder management and the ability to manage multiple workstreams simultaneously.Key ResponsibilitiesLead end-to-end delivery of IT infrastructure and office integration projects.Manage office setups, relocations, expansions, and consolidations.Deliver trader voice and broker technology migrations (Cloud9, BT ITS / Trade Dealerboard, voice recording, broker wires).Coordinate AWS cloud migrations.Manage hardware refresh programmes across networks, servers, storage, databases (Oracle & SQL), Exchange/Outlook, UPS and PDU.Oversee WAN/LAN connectivity projects including Cisco networks, firewalls, switches, third-party carriers and B2B/extranet connectivity.Deliver corporate telephony integrations (Cisco, Microsoft Teams, video conferencing).Support collaboration platforms including SharePoint, Confluence and Jira.Manage domain migrations and rationalisation initiatives.Coordinate desktop and PC hardware refresh programmes.Manage governance, reporting, risks, budgets (£1m+) and stakeholder communication across global teams and time zones. 
    Qualifications

    RequirementsBachelor’s degree or equivalent experience.Prince2, PMI or equivalent project management certification.Strong experience delivering IT infrastructure projects with knowledge of servers, networks, storage, firewalls and enterprise platforms.Proven experience managing large-scale office relocations or office integrations.Experience delivering projects across technologies including AWS, Cisco networking, telephony, collaboration platforms and enterprise infrastructure refreshes.Strong understanding of change management lifecycle.Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word).Experience managing project budgets exceeding £1m.Ability to work effectively across global teams and multiple time zones.Excellent communication skills with both technical and non-technical stakeholders.Delivery-focused with strong ownership, attention to detail and the ability to manage complex projects in demanding environments.This is an excellent opportunity to join a fast-paced global environment delivering high-impact infrastructure transformation programmes.

    Additional Information

    Ready to Make an Impact?Join us in shaping the future of digital transformation at Telefónica Tech UK&I. Be part of a team that values your expertise, supports your growth, and fosters a positive work environment. Apply now to embark on a rewarding journey!We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.We look forward to hearing from you!At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
     
    Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 
     
    We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.  We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.  Read Less
    Apply Now

  • Senior ServiceNow Consultant  

    Telefonica Tech
    - Belfast
    Apply Now
    Job DescriptionRole Overview:We are seeking an experienced Senior Serv... Read More
    Job Description

    Role Overview:We are seeking an experienced Senior ServiceNow Consultant with strong technical leadership and pre‑sales capability. This role blends advanced platform development with solution consulting—supporting customer engagements, shaping technical designs, and ensuring successful delivery of high‑quality ServiceNow solutions.They will lead the design, development, transformation and maintenance of ServiceNow deployment across our customer organizations.Key Responsibilities:Advanced Platform DevelopmentLead the design, development, and optimisation of complex solutions across the ServiceNow platform.Build custom applications, integrations and automation using:Server/clientside JavaScript, Flow Designer, Scripted REST APIs, Workflow Editor/Flow DesignerDevelop scalable, maintainable code following ServiceNow best practices.Review code from other developers and provide mentoring and technical oversight.Solution Architecture & DesignTranslate high-level business requirements into robust technical designs and implementation plans.Lead technical workshops, produce architecture and solution documentation, and validate solution feasibility.Guide platform strategy, module adoption, and roadmap development.Pre-Sales & Customer EngagementPartner with sales, architecture and delivery teams to support pre‑sales activity, including:Requirements discovery sessionsSolution demonstrations and platform walkthroughsTechnical proposal development and effort estimatesAdvise customers on ServiceNow capabilities, licensing, and best practice implementation approaches.Present confidently to senior stakeholders and assist in shaping statements of work (SoWs).Technical Delivery & GovernanceOwn the end-to-end delivery of complex features, integrations, and platform enhancements.Ensure compliance with governance standards, architectural principles, and development frameworks.Support upgrades, patch cycles and platform performance improvements.Maintain comprehensive documentation for solutions, integrations and custom modules.Stay up to date with ServiceNow best practices and new features.Required Skills & Qualifications:4–7+ years hands-on ServiceNow development experience.Deep technical knowledge across multiple modules such as ITSM, ITOM, CSM, HRSD, SecOps or custom app development. Strong experience with:JavaScript (server & client)Script Includes, Business Rules, UI Policies, Client ScriptsIntegration Hub, REST/SOAP integrations, MID ServerCMDB modelling and platform security (ACLs, roles)Proven experience in presales, technical consultancy or customer facing solution design.Ability to articulate complex concepts to both technical and non‑technical audiences.Experience mentoring junior developers and contributing to coding standards.Strong analytical and problem-solving skills.Excellent communication and teamwork abilities.Willingness to learn and adapt in a fast-paced environment.Certified Implementation Specialist (ITSM/ITOM/CSM/HRSD/SecOps/etc.)ServiceNow Presales and Design CertificationPersonal AttributesStrong leadership, problem solving, and analytical skills.Excellent communication and stakeholder engagement abilities.Confident presenting to customers and supporting sales opportunities.Ability to balance hands-on development with solution design and consultancy.Self-motivated with a focus on continuous improvement.Desirable (but not required)ServiceNow Certified System Administrator (CSA)One or more of:Certified Application Developer (CAD)ServiceNow Certified Technical Architect (CTA) – or progress towards itBachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).Experience in coaching and mentoring colleagues and customers.What We Offer:Mentorship and training from experienced ServiceNow professionals.Opportunities for certification and career progression.A collaborative and inclusive work environment.Flexible working arrangements and competitive benefits.
    Qualifications

    Required Skills & Qualifications:4–7+ years hands-on ServiceNow development experience.Deep technical knowledge across multiple modules such as ITSM, ITOM, CSM, HRSD, SecOps or custom app development. Strong experience with:JavaScript (server & client)Script Includes, Business Rules, UI Policies, Client ScriptsIntegration Hub, REST/SOAP integrations, MID ServerCMDB modelling and platform security (ACLs, roles)Proven experience in presales, technical consultancy or customer facing solution design.Ability to articulate complex concepts to both technical and non‑technical audiences.Experience mentoring junior developers and contributing to coding standards.Strong analytical and problem-solving skills.Excellent communication and teamwork abilities.Willingness to learn and adapt in a fast-paced environment.Certified Implementation Specialist (ITSM/ITOM/CSM/HRSD/SecOps/etc.)ServiceNow Presales and Design CertificationDesirable (but not required)ServiceNow Certified System Administrator (CSA)One or more of:Certified Application Developer (CAD)ServiceNow Certified Technical Architect (CTA) – or progress towards itBachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).Experience in coaching and mentoring colleagues and customers.

    Additional Information

    Experience in Health Services preferable, but not essential.At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
     
    Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 
     
    We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.  We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.  Read Less
    Apply Now

  • Technical Account Manager  

    Telefonica Tech
    - London
    Apply Now
    Job DescriptionTechnical Account Manager - Home-based Technical Accoun... Read More
    Job Description

    Technical Account Manager - Home-based Technical Account Managers (TAMs) are senior technical representatives within Telefónica Tech Managed Services, owning the technical relationship between their assigned customers and Telefónica Tech’s internal teams, including Service Operations, Service Delivery, Architecture, and Product Management.The TAM acts as a Trusted Advisor, gaining a deep understanding of the customer’s business and IT environment to ensure they derive maximum value from their technology investments. TAMs work to proactively identify improvements and solutions where technology can support business goals, improve productivity, and deliver cost efficiencies—without being driven by sales agendas.Working with SMEs across the business, TAMs bring insights into technology trends and real-time business usage to support informed decision-making. They provide regular reporting and strategic guidance to help customers optimise their platforms and plan for future growth.Technical Account Manager – Telefónica TechKey Responsibilities:Act as a trusted technical advisor for customers, understanding their IT environments and business goalsManage and validate documentation of the customer’s technology landscapeConduct ongoing assessments to ensure technologies are fit for purpose and right-sized for current and future needsAnalyse consumption trends and forecast growth to support proactive infrastructure planning and right-sizingCollaborate with business stakeholders to define and approve a roadmap aligned with strategic goals and evolving requirementsRepresent customer needs within ITIL Problem Management processesAssist in Change Advisory Board, Major Incident Reports, and Root Cause AnalysisDeliver technical reports during monthly service reviews and provide ad hoc advice as neededActively contribute to the identification and mitigation of technical risksActively contribute to CSIP processMaintain industry certifications and stay updated on new technologiesRequired Skills & Experience:Experience in a customer-facing technical role is essentialAWS and Microsoft Azure (certifications desirable)Application Transformation & Cloud Migration Hands-on experience with IaaS, PaaS, and SaaS solutions in Public CloudKnowledge of M365, D365, SharePoint Online, TeamsUnderstanding of hosted infrastructure - virtualisation, networking, storage solutionsBackup, disaster recovery, and monitoring technologiesUnderstanding of practical application of enterprise AI components such as agentic AI, LLMs, predictive analytics and machine learningStrong analytical skills, attention to detail, and ability to interpret data for reportingExcellent communication and presentation skills, comfortable engaging both technical and non-technical audiencesITIL framework and project lifecycle best practicesSecurity clearance would be advantageousIf you’re passionate about technology and customer success, apply now to be part of Telefónica Tech’s expert team!Key Words:Technical Account Manager - Technical Presales - Solutions Architect - Technical Architect - Azure - AWS - Public Cloud - Cyber - Networking 
    Additional Information

    At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
     
    Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. 
     
    We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.  We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.  Read Less
    Apply Now
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