Operations Reporting Service Analyst (Contract)Client: RX📍 Location: Richmond (Hybrid – 2 days onsite, Wednesday anchor day)🏢 Department: IT Operations📄 Contract: Initial contract through to end of year (with strong potential for extension)Important – Please Read Before ApplyingThis role requires hands‑on BAU support capability within enterprise reporting platforms.Applicants without recent involvement supporting Oracle reporting technologies and Power BI in a live production environment will not be considered.This is not a BI developer, data analyst, or project‑only role.The RoleRX is seeking an Operations Reporting Service Analyst to support the operational stability, governance, and reliability of enterprise reporting and BI platforms. This is a service‑operations‑focused position, working across business users, data teams, vendors, and technical support functions.You will play a central role in ensuring reporting platforms remain available, performant, and well governed in a fast‑paced enterprise environment.Key ResponsibilitiesOwn BAU support for enterprise reporting platforms and integrationsMaintain availability, performance, and operational stabilityCoordinate incident resolution across internal teams and external vendorsRun incident, problem, and change processes aligned to ITILParticipate in Major Incident Management, RCA, CAB, and release planningMonitor data refresh cycles, batch jobs, and reporting availabilityCreate and maintain runbooks, SOPs, and escalation documentationAct as a liaison between business users and technical support teamsSupport audit, compliance, disaster recovery, and business continuity activitiesPlatforms in ScopeOracle OBIEEHyperion (EPM, FDMEE, DRM)Microsoft Power BIEnterprise Data Warehouse & ETL processes (ODI)Mandatory Background – Applications Without This Will Not Be ProgressedYou must bring:A 3–6 year track record in Application Support, Service Operations, or Reporting Platform SupportDirect BAU involvement with at least TWO of the following platforms:Oracle OBIEEHyperion (EPM / FDMEE / DRM)Microsoft Power BIProven capability working within an ITIL‑driven support organisationExposure to enterprise‑scale reporting or BI platformsStrong stakeholder communication capability across business users, vendors, and technical teamsApplicants who do not meet the above criteria should not apply.Advantageous (Not Essential)Oracle Database and Oracle Applications exposureOCI, Oracle EBS, SOA, IDCS, ApigeeSource systems such as Eloqua or SalesforceITSM tools such as ServiceNow or JiraWhy Join RXSupport business‑critical reporting platforms used across the organisationOperate within a structured, enterprise IT environmentHybrid working with a consistent onsite rhythmContract initially through end of year, with strong extension potential Job Title: Operations Reporting Service Analyst Location: Richmond, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.
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