Job Title: Technical Support EngineerJob DescriptionAs a Technical Support Engineer, you will serve as a frontline technical resource for customers and partners via phone, email, or web. Your role is to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and web. When needed, you will collaborate with others to engage subject matter experts, engineering, or management. Your day-to-day job will involve providing both technical expertise and being an excellent communicator and service-oriented professional.ResponsibilitiesOwn, investigate, and resolve complex technical issues for customers, acting as a trusted advisor.Collaborate across teams and leverage diagnostic tools and troubleshooting best practices.Manage escalations and create incident reports for engineering or product teams.Drive technical collaboration with engineering, services, and regional support teams.Lead or contribute to peer communities and knowledge-sharing initiatives.Engage with engineering and supportability teams to identify product defects and suggest improvements.Provide feedback based on customer engagements to enhance product functionality and supportability.Participate in triage and case review meetings to accelerate issue resolution and share insights.Essential SkillsA good understanding of technologies such as Azure Fundamentals, Azure Resource Management, Entra Collaboration Solutions, Hybrid Identity Solutions, Windows Active Directory Services, Windows Networking, and Microsoft 365 Identity and Access Management.Additional Skills & QualificationsNice to have experience with Windows Server and Client OS, Exchange Server, SQL Server, Graph API, and Modern Authentication Protocols. Location Bracknell, UK Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.
Read Less
