We’re currently recruiting for a Senior Data Analyst to join our team!
TeamFeePay are seeking a Senior Data Analyst to play a critical role in shaping how we understand, manage, and activate customer data across the business. Reporting directly to the CIO, this role will be responsible for delivering high-quality customer insights, building scalable reporting solutions, and supporting data-driven decision-making across sales, service, finance, and product teams.This is a hands-on role suited to someone who is equally comfortable working with raw data, engaging stakeholders, and translating business questions into clear, actionable insights.
Company Purpose
TeamFeePay is a software platform for grassroots football clubs, helping club committees and volunteers with their club development needs and day-to-day management. Our software and account-managed service supports clubs with our 5-Pillar Club Development approach1. Finance2. People3. Governance4. Facilities & Equipment5. Football
Employee Benefits
• A collaborative and supportive culture and working environment with regular social and charity events• Competitive salary and bonus• Vitality healthcare• Standard pension and holidays• Professional development opportunities.
Key Responsibilities
• Own and manage customer data analytics, ensuring data accuracy, consistency, and reliability across systems• Design, build, and maintain Tableau dashboards and reports to support executive, operational, and customer-facing use cases• Partner with the CIO and senior stakeholders to define key customer metrics, KPIs, and reporting standards• Analyse customer behaviour, lifecycle trends, retention, and revenue drivers to inform strategy and operational improvements• Produce and analyse monthly internal management reporting decks and quarterly board-level presentations, delivering clear, accurate, and insight-driven commentary on customer performance, trends, and key business metrics• Support data integration initiatives across CRM, billing, payments, and other core platforms• Contribute to the development of TeamFeePay’s broader data and reporting platform, including future-state architecture• Work closely with engineering, product, sales, and service teams to understand requirements and deliver insights• Ensure best practices around data governance, documentation, and data quality• Mentor junior analysts or contribute to raising data literacy across the organisation.
Required Skills & Experience
• 5+ years’ experience in a data analyst or senior data analyst role• Strong experience working with customer data in a SaaS, fintech, or payments environment (or similar)• Advanced Tableau knowledge (required), including dashboard design, performance optimisation, and storytelling with data• Strong SQL skills and experience working with large, complex datasets• Proven ability to translate business needs into analytical solutions and clear insights• Experience working closely with senior stakeholders and presenting findings clearly and confidently• Strong attention to detail with a pragmatic, problem-solving mindset
Desirable Skills & Experience
• Experience with Salesforce Data Cloud (or similar customer data platforms)• Familiarity with Salesforce CRM and related ecosystems• Experience supporting or building data models for analytics and reporting• Exposure to data governance, master data management, or customer 360 initiatives• Experience in fast-growing or scaling organisations.
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