Make a Home at Taylor Wimpey Department Function The Technical and Design department provides tools and guidance to the business, including standard house types, construction specifications and construction details. The guidance can be formal, such as documents like “Our Approach to Placemaking” and help given through the technical feedback forum, or it may be more ad hoc, with a simple phone call or visit to site to discuss an issue. The T&D team is also involved in the leadership of TW, through tactical or strategic interventions such as the development of a new house-type range, improving our groundworks design or running training programs for our design and technical staff. The T&D team also have a part to play in building the TW community, through events such as the Technical Directors conferences, the Design Competition, and the Design Leads conference. Job summary/Purpose To provide engineering designs and support at all stages of the development process, from initial viability advice to design development, gaining technical consent and providing advice to all other departments and selected contractors during construction. Assess and appraise consultant’s designs for suitability and to ensure the designs are the most cost effective, compliant with legislation and practical. Commission and manage consultants, for civil and structural designs, ensuring all information is available and competent for use in tendering, production and in the procurement of technical consents. Liaising with NHBC to ensure all appropriate standards pre-construction have been met, and throughout the project ensuring all conditional items are concluded satisfactorily. Primary Responsibilities Health, Safety & Environment Competently implement CDM/EMS, identifying foreseeable risk in designs and taking action to design risk out, in line with company policy. Discharge the Designers responsibilities under CDM regulations. Fully understand the CDM/EMS regulations and demonstrate a working knowledge of how these should be incorporated into designs. Support and advise the team to ensure CDM/EMS site start processes and site close out procedures are followed and recorded. Maintain a good understanding of environmental/ecological constraints to development and ensure that appropriate mitigation is undertaken to allow development to proceed in line with the Regional Programme. Support the Engineering team on all aspects of implementation on CDM/EMS processes and procedures. Land and, Planning & Community Engagement Continue to develop site designs and provide full engineering support throughout the planning and building regulation process. Manage consultants in road, sewer, levels, cut and fill designs, to satisfy planning whilst maintaining the most competitive and practical solution. Co-ordinate and manage external consultants to resolve any engineering issues. Co-ordinate and manage statutory bodies such as Highway Authorities/ Road authority, Water Companies, Environment Agencies etc to resolve any engineering issues. Work with the project team to add value and secure the best planning consent and engineering solution for the company. Responsible for evaluation and appraisal of development opportunities to purchase new sites. Input into LEADR/ Site Specific Environmental Action Plans / CDM / Health and Safety / Environmental issues. Maintain fee trackers and prepare cost movement reports monthly. Support the Engineering team on all aspects of the Land and Planning & Community Engagement process. Attend internal and external team meetings as required to assist in the preparation of information for planning submission. Experience, Qualifications, Technical Requirements Extensive experience in engineering issues gained within the housebuilding industry e.g. roads and sewers, foundations, land drainage, utilities, etc. IT/Computer literate Engineering related qualification, degree or equivalent. A degree or higher education course which ideally is accredited by the Institution for Chartered Surveyors (RICS) or Institute of Chartered Engineers (ICE). Part of a successful engineering team. A high level of proficiency in AutoCad / PDS / Windes / Microdrainage Ability to undertake civil engineering design in-house and to manage and assess external designs Thorough understanding of technical and regulatory requirements Ability to interpret geotechnical and environmental reports and make suitable recommendations Thorough knowledge of assessment of ground conditions for foundation and sub- structure design Undertaking how to create value from design and the impact of the business of design changes Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.
Make a Home at Taylor Wimpey To support HOPs and or CAT LEADs in managing specific categories to deliver a highly professional and strategic Procurement service at Taylor Wimpey UK Limited for a number of Group managed categories. Working closely with, and supporting, the Heads of Procurement and Procurement Director in delivering the Procurement and wider supply chain objectives, which include governance and functional support to the commercial teams. This role is a remote/hybrid working. Primary Responsibilities Procurement Support HOPs and or CAT LEAD in delivering a professional, commercial and strategic service on their allocated categories. Managing and developing relationships with both internal and external stakeholders, driving continual innovation and quality improvement throughout Procurement Assist Hops / Cat lead in initiating and leading strategic Procurement projects To support the Heads of Procurement in working closely with suppliers and Regional Business Units to recognise and deliver year on year business benefits To provide regular reports to the Procurement Director as requested on Procurement matters for their categories To support Taylor Wimpey’s Health and Safety and Customer Service objectives through the procurement process Experience, Qualifications, Technical Requirements Previous experience in the Housebuilding industry Self-motivated and able to work autonomously Proficiency in Microsoft Word and Excel Knowledge of Sage X3/COINs Experience in SIOP/materials planning. Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.
Make a Home at Taylor Wimpey At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. Job Summary As our first dedicated in-house construction solicitor, you will provide legal advice and support on a wide range of construction-related matters. This is a fantastic opportunity for a solicitor with ideally 2-5 years of post-qualification experience (PQE) to advance their career in a supportive and collaborative environment. The role offers a great opportunity to get involved in projects of local or national importance against a dynamic legal landscape arising out of the Building Safety Act 2022. As a result, the role offers the potential for significant exposure to Heads of Function and senior leaders across the Taylor Wimpey group. Whilst the role is best suited to a non-contentious construction solicitor, it offers an excellent opportunity to work with our leading external legal advisors and counsel as the key internal contact between our external legal teams and the in-house cladding team. The initial focus in the role will be to establish a close relationship with the Taylor Wimpey cladding team and Business Units to support our significant cladding remediation and recovery matters across the UK. This role sits within the group legal team, reporting to the Taylor Wimpey UK Legal Director. The team currently comprises of a commercial and operations solicitor, a dispute resolution solicitor and the Taylor Wimpey data protection team. It is critical that the successful candidate is a team-player, accountable, personable and willing to go the extra mile when required to help deliver our goals. Primary Responsibilities Legal Compliance: Supporting our business in relation to its construction activities to deliver key projects in a timely and compliant manner. Ensuring that our cladding remediation activities comply with current laws, regulations, self-remediation terms and industry standards.
Contract Management: With specialist external legal support, draft and negotiate contracts related to cladding projects, including agreements with contractors, suppliers, and consultants.
Cladding Projects: Act as the in-house legal lead for all cladding related queries and projects. This role will be the main conduit between our external legal advisors and the Taylor Wimpey cladding remediation team.
Risk Assessment: Identify and mitigate legal risks associated with cladding remediation, providing strategic advice to senior management as to cladding and other building safety risks.
Stakeholder Communication: Liaise with internal teams, external contractors, regulatory bodies, and other stakeholders to ensure legal and safety standards are met.
Cladding Recovery: Assist the cladding team by procuring timely and concise external legal advice to support potential recovery actions in relation to cladding remediation costs, working towards effective and efficient resolutions.
Advisory Role: Provide construction and building safety legal advice and support to business units, functions and the cladding team, ensuring all activities are legally sound and compliant. Location You can work from any of our TW BU Offices across the UK 3 days a week with 2 days a week remote working. The Group Legal team is based around England and is agnostic as to location provided the in-person commitment 3 days a week is delivered. A full list of locations can be found at: Office locations ‧ Taylor Wimpey Experience, Qualification, Technical Requirements & Education Very good Excel skills Operation of IT based systems Working in time critical environment Administrative experience Full UK driving licence What we offer at Taylor Wimpey At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.
Make a Home at Taylor Wimpey At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. Job summary/Purpose This role will play an important role in helping to foster a culture of sustainable change through the creation and embedding of LEAN methodology, and the supporting framework, to deliver business transformation. Primary Responsibilities To support Taylor Wimpey in identifying and delivering service improvement activity business-wide, through the employment of process improvement methodologies and the application of innovative thinking. To work cross-functionally with key business stakeholders to build a continuous improvement environment, supporting an ongoing programme of change. To lead and facilitate large LEAN/process improvement workshops for senior level projects to drive ideas and solutions. To lead the delivery of better value and greater efficiency through the identification and elimination of unnecessary process complexity and the identification of better ways of working. To identify trends and process variations as part of establishing a continuous improvement monitoring system. To lead the development and implementation of a ‘best-in-class’ continuous improvement strategy. To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls. To identify requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis. To work with other team members and business service departments to devise new support material, based on the revised processes. This will include training, reporting and systems enhancements. To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance. To ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times. Teach others to lead improvement efforts, including training on effective tools for succesful project leadership. To complete post-implementation reviews to guarantee successful delivery has been achieved and ensure that improvements can be made for future projects. Experience, Qualifications, Technical Requirements Accredited Lean Six Sigma Black Belt Previous experience in the field of analytical continuous improvement. Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint. Experience of hands-on implementation of continuous improvement programs. Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.
Make a Home at Taylor Wimpey Job summary/Purpose To provide engineering support at all stages of the development process, from initial viability advice to full design packages, gaining technical consents and providing advice to all other departments and selected contractors during construction. Undertake engineering design directly or assess and appraise consultant’s designs for suitability and to ensure the designs are the most cost effective, compliant with legislation and practical. Commission and manage consultants, for civil and structural designs, ensuring all information is available and competent for use in tendering, production and in the procurement of technical consents. Liaising with NHBC to ensure all appropriate standards pre-construction have been met, and throughout the project ensuring all conditional items are concluded satisfactorily. Primary Responsibilities Health, Safety & Environment Competently implement CDM/EMS, identifying foreseeable risk in designs and taking action to design risk out, in line with company policy. Discharge the Designers responsibilities under CDM regulations. Fully understand the CDM/EMS regulations and demonstrate a working knowledge of how these should be incorporated into designs. Ensure CDM/EMS site start processes and site close out procedures are followed and recorded. Maintain a good understanding of environmental/ecological constraints to development and ensure that appropriate mitigation is undertaken to allow development to proceed in line with the Regional Programme. Land and, Planning & Community Engagement Continue to develop site designs and provide full engineering support throughout the planning and building regulation process. Manage consultants in road, sewer, levels, cut and fill designs, to satisfy planning whilst maintaining the most competitive and practical solution. Co-ordinate and manage external consultants to resolve any engineering issues. Co-ordinate and manage statutory bodies such as Highway Authorities/ Road authority, Water Companies, Environment Agencies etc to resolve any engineering issues. Work with the project team to add value and secure the best planning consent and engineering solution for the company. Manage community engagement consultations to support planning applications. Responsible for evaluation and appraisal of development opportunities to purchase new sites. Experience, Qualifications, Technical Requirements Extensive experience of engineering issues gained within housebuilding industry e.g. roads and sewers, foundations, land drainage, utilities, etc. IT/Computer literate Engineering related qualification, degree or equivalent. A degree or higher education course which ideally is accredited by the Institution for Chartered Surveyors (RICS) or Institute of Chartered Engineers (ICE). Part of a successful engineering team. A high level of proficiency in AutoCAD / PDS / Windes / Microdrainage Ability to undertake civil engineering design in-house and to manage and assess external designs Thorough understanding of technical and regulatory requirements Ability to interpret geotechnical and environmental reports and make suitable recommendations Demonstrate a track record of producing technical site appraisals Thorough knowledge of assessment of ground conditions for foundation and sub- structure design Thorough knowledge of remediation techniques and methodology Ability to work to tight deadlines and prioritise Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.
Make a Home at Taylor Wimpey Job summary/Purpose We are a new division of Taylor Wimpey a leading UK house builder, who have established 5-star ratings for their homes and are investing in their own timber frame business where we design, manufacture, supply and build sustainable, efficient new homes. Your role will involve leading a team to construct these timber frame components to create these new Homes. Primary Responsibilities Helps production operatives succeed through performance management, coaching, feedback and team development. Safeguards product quality by adhering to quality standards and processes. Report production and other data required to accurately reflect production and maintain inventory accuracy. Develops a high-performance team with high levels of engagement and performance. Ensure all SOP’s and health and safety legislation is always adhered to. To provide direction to their team of factory operatives. To train all new starters on the SOP’s and ensure they are trained and competent in using the tools required. Supports operatives in understanding company policies and practices. Handling and using tools such as nail and staple guns, hand saws and chop saws. Cutting timber and board materials to size using appropriate cutting equipment. Operating pneumatic and electrical plant and equipment, including hand tools. Preparing frames/joist sub-assemblies. To be a competent person for the factory, when required. Experience, Qualifications, Technical Requirements Previous industry experience Experience managing a successful team Knowledge of health and safety within an operational environment preferably IOSH trained Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.
Make a Home at Taylor Wimpey Job summary/Purpose The Sales Administrator is responsible for efficiently managing all sales-related administrative tasks, including processing and reporting sales data, maintaining filing records, and supporting the Marketing Executive. Key duties involve managing an order log for marketing orders, arranging signage and sales office setups, producing and quality-checking brochures and marketing materials, coordinating with PR companies, and setting up on-site IT for sales. The role also includes managing the sales inbox, taking meeting minutes, providing administrative support to Sales Managers, covering Coins Administration, distributing sales-related information across departments, and assisting with web activities as needed. Primary Responsibilities Signage Order ‘coming soon’ signage on site. Maintain and update signage and flags on site. Create new signage plans for new developments. Order plot boards for the Production department. Sales Administration To coordinate the distribution of information between the Sales & Marketing department and other departmental functions within the business unit and to provide information for weekly head office reports as required. To coordinate the provision of adequate quantities of sales support materials for each development. To provide administrative support to the Sales Managers and Sales & Marketing Director. To raise orders for the Sales and Marketing department as required Sales Office Set Up & Running Create a Sales Area Plan. Order IT Equipment and Services. Create a Sales Office Layout. Liaise with Octing to fit out the office. Order all items needed within the sales office not included in Octink’s fit-out. Order AA Signage and maintain it. Order inbound marketing numbers. Order CCTV and Alarms and maintain. Arrange/attend H&S Sign Off. Order/maintain staff welfare facilities. Manage and close down of Sales Offices. Order/Manage Show Home photography and videos. Experience, Qualifications, Technical Requirements Operation of I.T.-based administration systems Working in a time-critical environment Administrative experience Full UK driving license. Marketing Experience Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.
Make a Home at Taylor Wimpey Job summary/Purpose To provide structural engineering support at all stages of the development process, from initial viability advice to full design packages. Review all aspect of value engineer viability and challenge the building design, assess and appraise consultant’s designs for suitability and to ensure the designs are the most cost effective compliant with legislation and practical. The Structural Engineer will work closely with the Manufacturing Technical Director and the Preconstruction team to drive the standardisation and advise the wider group on all matters related to Timber frame and offer efficiency solutions to production and site installation. Primary Responsibilities Pre-construction Assess and validate structural design: line and wind loading and provide best practice and efficient timber frame solution. Provide engineering solution to non-Taylor Wimpey standard format. Work closely with Group Building Engineer to ensure timely design and RFI are closed out to Manufacturing design program, and to challenge inefficient design. Design Work with the in-house Timber frame design team and advise on Engineering matters and alternative solutions. Ensure All Engineering function and changes are fully signed off by NHBC Timber frame certifier. Working closely with TD on continuous improvements and DFMA also maintain and manage the TWM standard details and factory details. Assist on production drawings checks to ensure designers are compliant with the ISO 9001 procedures and design code. Ownership and accountability as in house building engineer for TWM. Advise the design of the primary TF superstructure including roof, Joist, Stairs. Provide temporary works design and validation checks, to ensure site team has all necessary evidence as part of erection and safe working. Assist with factory production and site on any technical and design queries. Review Contractor Design and External Engineer design appraisal and validate the business expectation and efficiency. Review Timber frame Designer sequence method and validate the risk assessment under CDM. Experience, Qualifications, Technical Requirements Min. 3-year experience as Chartered Engineer. (MIStructE) Previous work experience from a STA Assure gold design office and job running experience. IT/Computer literate Experience in AutoCAD Experience in Revit (advantage) Thorough understanding of technical and regulatory requirements Ability to interpret geotechnical and environmental reports and make suitable recommendations Thorough knowledge of assessment of ground conditions for foundation and sub- structure design Thorough knowledge of remediation techniques and methodology Ability to work to tight deadlines and prioritise Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.
Make a Home at Taylor Wimpey Job summary/Purpose To take the responsibility for and to manage the procedure of roads, sewer and public open space adoption works and to ensure tight control of all bonds and costs associated with these works. Primary Responsibilities To review existing bond liability and identify where they can be reduced / eradicated. To focus on reducing these in a structured way, targeting quick wins and larger bonds in the first instance, whilst ensuring a programme for the removal of all bonds is maintained and updated accordingly. To manage the overall bond liability via the TW bond database and identify the key triggers to facilitate reduction. Ensure the dates for these are clear and that all steps are identified and the necessary inspections and certificates are applied for, with required works undertaken in the most cost efficient and timely manner. Prior to new sites finishing, to work with the Production Department to ensure a timely issue of a maintenance certificate for both roads and sewers. To ensure adoption standards are met and the bonds are reduced at all available trigger points as soon as possible. Ensure all Health & Safety Method Statements and Risk Assessments are approved by the Production Director/H&S Regional Advisor prior to commencing maintenance works on completed sites. Keep the regional adoption schedule and completed estates report up to date and keep the Business Unit well within it’s bond limits Experience, Qualifications, Technical Requirements Relevant experience in a similar position with a recognised housing developer or with a Highway / Drainage Authority Experience in estate roads and sewer design, construction and inspection. Experience in preparing schedules of work, bills of quantities and undertaking tender analysis of such works Established connections/relationships with statutory authorities Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.
Make a Home at Taylor Wimpey Job summary/Purpose The Customer Support Co-ordinator (CSC) is responsible for the day to day management of the administration relating to all customer issues. This role takes ownership of all ongoing customers’ issues. The role allocates resources including Customer Service Operatives and contractors to undertake work in customers’ homes. CSC’s are responsible for the collation and management of information and data upwards for analysis and the escalation of customer issues, where appropriate. Primary Responsibilities Administration of Customer issues Monitor the Customer Services Inbox. Receive and log on MS Dynamics the results of all telephone calls, emails and portal enquiries from Customers. Ensure the preparation and issue of the weekly defects report for each site as directed by the CSM. Ensure the preparation and issue of weekly exception report to each site as directed by the CSM. Liaise with the NHBC claims department as required. Provide feedback to the technical department in relation to defective materials, design errors etc. Ensure all relevant documentation is updated in MS Dynamics and logged on the correct timelines.
Management of Contractors and Customer Support Operatives Ensure the correct allocation of work to the Customer Support operative team, the existing site teams and/or contractors to fix issues that have arisen in new customer homes. Allocate any NHBC inspections and other inspections as required. Oversee the work of contractors and report on poor contractor outcomes to the Customer Director Balance and co-ordinate the scheduling of CSO. Ensure materials are available as required to facilitate remediation.
Managing remediation of outstanding issues Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home. Address unsuccessful/poor remediation of customer issues. Escalate as required. Undertake defect reporting for the CSM keeping them aware of defects which are reoccurring. Monitor customer and issue handling; maintain high standards of Customer Service. Follow the complaints and escalated complaints procedure. Refer challenging or complex customer issues to the CSM.
Manage costs Order materials for the CSO team, process and invoices as required. Undertake any contra- charging and raise payment requests as required.
Data capture and reporting Ensure data is being input correctly and in line with the Group protocols Experience, Qualifications, Technical Requirements Ability to work independently, prioritise work and take initiative. Able to demonstrate efficiency and reliability in previous roles. Ability to think ahead and forecast customer issues. Great Interpersonal, communication and relationship skills. Face to face customer services experience. Experience in the housebuilding industry Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.
