Taylor Stevenson is partnering with a well-established hotel based in Alfreton who are looking for a Hotel Receptionist to join their welcoming and professional team.About the RoleWe are looking for a friendly, professional, and organised Hotel Receptionist to join our team. This is a customer-facing role at the heart of the hotel, ensuring all guests receive a warm welcome and exceptional service throughout their stay.Key Responsibilities
Front Desk & Guest ServicesGreet all hotel guests and visitors on arrival in a professional and welcoming mannerPerform check-in and check-out procedures to hotel standardsHandle guest enquiries, resolve complaints where possible, or refer to a Senior ManagerEnsure all customers are served promptly and in line with hotel standardsUpsell bedrooms and packages where appropriate
Telephone & Bookings
Answer incoming calls within four rings on a four-line switchboardTransfer calls efficiently to internal extensionsTake and coordinate accommodation and restaurant bookingsMonitor, follow up, and confirm bookings, including securing depositsRegularly update availability with Recommended Hotels, closing out promptly when required
Administration & Cash Handling
Prepare hotel and restaurant bills and process payments (cash, cheque, creditcard, or on account)Cash up bar, restaurant, and reception tillsReconcile daily takings for all departmentsMaintain an efficient filing system
Open and distribute incoming mailCompetently use office equipment including computers, switchboard, photocopier, scanner, etc.
Operational Duties
Familiarise yourself with daily business, functions, and resident numbersLook ahead to future business and complete necessary preparationsCompile and update restaurant, wedding, and function menusEnsure staff are signed in and out according to the rotaWork in a clean and tidy manner at all times
General Responsibilities
Wear a clean, pressed uniform and name badge at all timesMaintain and improve customer care and service standards throughout the hotelBuild positive working relationships with colleagues, managers, and directorsAdhere to company procedures, training, and health & safety regulationsCarry out any other reasonable duties appropriate to the role
What We're Looking For
Excellent customer service and communication skillsStrong organisational and multitasking abilityConfident handling payments and basic financial reconciliationProfessional appearance and positive attitudeAbility to work flexibly on a rolling rota, including evenings and weekends
Salary: £12.41 per hourHours: Rolling rotaWeek 1
Monday: OffTuesday - Friday: 3:00pm - 11:00pmSaturday & Sunday: Off
Week 2
Monday - Wednesday: 7:00am - 3:00pmThursday & Friday: OffSaturday: 4:00pm - Midnight (or 3:30pm - 11:00pm if no function)Sunday: 3:00pm - 11:00pm
Week 3
Monday: 3:00pm - 11:00pmTuesday & Wednesday: OffThursday & Friday: 7:00am - 3:00pmSaturday & Sunday: 7:30am - 3:30pm (or 4:00pm if a function)
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