Company Detail

Taylor and Francis
Member Since,
Login to View contact details
Login

About Company

Job Openings

  • Customer Service Specialist  

    - Cambridge
    Job DescriptionTaylor and Francis is looking for an experienced Custom... Read More
    Job Description

    Taylor and Francis is looking for an experienced Customer Service Specialist with potential for a development opportunity to learn and grow professionally. This role is reserved for someone who demonstrates core customer service competencies and is looking to take the next step in their career.We are looking for ambitious individuals who possess a self-assured demeanor, inquisitive nature, and solution-oriented approach to challenges and barriers. We understand having a positive outlook and the desire to grow within a well-established organization goes a long way. We are committed to developing the right candidate and will provide industry and on-the-job training so prior experience leading a team isn’t necessary. If you’re an innate leader who enjoys providing customer service and can showcases leadership in their day to day, we encourage you to apply!What you’ll be doing:Take ownership of customer queries received via phone, email, live chat, and in person through to resolution in line with policies/procedures, KPI’s and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact.Take responsibility for the processing of orders, invoices, quotes, returns and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems and special requests from customers, accelerating these to team leaders and managers where appropriate.Resolving product or service problems/queries by clarifying customer issues, determining the root cause of problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.Build and maintain strong relationships with key customer accounts, acting as their primary point of contact to ensure their needs are met, proactively identifying opportunities to enhance their experience.On the back of customer contacts review the customer self-help portals (where they exist) and suggest new content or amendments to the  relevant team. Managing day-to-day business processes, liaising with other departments where appropriate.Suggesting amendments to Standard Operating Procedures (SOP).Maintaining knowledge of department policies, processes, procedures, and systems  used, developing an internal network to increase knowledge.Providing support to team members. Active participation in meetings, expressing your viewpoint but also recognising and listening to others.Suggesting improvement ideas and assisting with the implementation of those ideas to improve customer satisfaction, increase productivity or reduce costs.Using Salesforce to manage customer contacts and workflow in line with the SOP.Using SAP/Salesforce to manage orders/invoicing.You achieve personal objectives and, work to agreed KPI’s and targets including quality assurance.In addition to the above, this role will be expected to help on projects and workload as determined by business needs and the Manager.
    Qualifications

    What we're looking for:Experience of Microsoft Office, including advanced knowledge of Excel.Previous Customer Service experience across a wide breadth of customer service tasks.Experience of working to KPI’s/SLA’s and encouraging others to.A good standard of Education including English and Maths.Understanding of the role of related departments with a range of contacts outside and within Customer Service.Advanced knowledge of SAP, Salesforce, and other CS systems. You are a super user and test new functionality.A solid grasp of process and product-related issues and can effectively answer all customer questions without difficulty.Experience of managing projects.

    Additional Information

    What we offer in return:An excellent work/life balance with a fantastic, flexible working culture25 days annual leave per year plus a day off for your birthday 3 additional discretionary days off during the holiday season at the end of the year 4 paid volunteering days each year Company funded single cover private medical insurance  Employee assistance programme – offering 24/7 well-being support Share Match – Plan that matches every share purchased with two free shares. Pension scheme Life assurance, plus optical and medical careWhat you should know:This role will be based in the UK and you must have the right to live and work in the UKThis is a hybrid position that will require on site reporting at least 3x weekly. As such, we can only consider candidates within a reasonable commuting distance to our Abingdon locationPlease note: Our Milton Park office will be relocating from Milton Park Abingdon to Oxford city centre in late 2027 / early 2028, offering an exciting new workplace in the heart of the city.Being Yourself at Taylor & Francis If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life. Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor. We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F. https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/ We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.    This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information. To find out more about our business and the great career opportunities please go to our Careers Site: https://taylorandfrancis.com/careers/  Read Less
  • Senior Pricing Manager – Consumer  

    - Abingdon
    Job DescriptionAs a Senior Pricing Manager for the Consumer Division y... Read More
    Job Description

    As a Senior Pricing Manager for the Consumer Division you will play a pivotal role in driving revenue growth and optimising pricing strategies for a diverse portfolio, including print books, eBooks, and emerging AI-driven consumer-facing value propositions. This role requires a strategic thinker with a strong focus on AI and automation-first approaches, exceptional analytical capabilities, and the ability to lead cross-functional initiatives that deliver impactful results.This is a proactive and dynamic position, demanding energy, momentum, and a commitment to fostering a culture of accelerated delivery. You will be instrumental in driving cross-functional alignment and executing strategic initiatives without direct authority, contributing significantly to organisational growth.This role is open to UK-based candidates, with a requirement to attend our Milton Park office three days per week.Key Areas of ResponsibilityPricing Strategy DevelopmentDevelop and execute comprehensive pricing strategies for the Consumer portfolio, including print books, eBooks, and new AI/consumer-facing value propositions.Innovate and implement future-facing business models, packaging, and bundling approaches to maximise revenue and customer engagement.Define, build, and own pricing performance metrics for the Consumer division, ensuring alignment with business objectives.Build automated workflows to cover competitor intelligence, pricing, and financial performance, enabling data-driven decision-making.Collaborate with the Academic and Corporate Pricing Manager to define and execute the Books pricing strategy for the Academic division, ensuring consistency and alignment across segments.Pricing Infrastructure DevelopmentDefine requirements for future-facing pricing infrastructure, ensuring alignment with business objectives and market trends.Partner with technology teams and other stakeholders to deliver new pricing infrastructure capable of segment-specific and differentiated pricing, tailored to diverse customer segments and product offerings.Ensure the infrastructure supports scalability, automation, and adaptability to evolving market conditions and customer needs, enabling seamless integration with AI-driven tools and analytics platforms.Continuously evaluate and refine the infrastructure to maintain competitive advantage, enhance operational efficiency, and support long-term organisational growth.Project Management & ExecutionIndependently lead and execute multiple engagements to completion, ensuring timely delivery and quality outcomes.Manage the Strategic Pricing Analytics Manager via a dotted line relationship to deliver key Consumer Pricing deliverables.Identify and mitigate risks associated with strategic initiatives, developing contingency plans as needed.Drive alignment and execution of strategic initiatives across diverse teams and departments.Stakeholder Management & CommunicationBuild and maintain strong relationships with internal stakeholders across all organisational levels, fostering collaboration and alignment.Collaborate with Editorial, Commercial, and Marketing teams to align pricing strategies with overall product positioning and market trends.Facilitate strategic planning sessions, workshops, and cross-functional meetings to drive consensus and actionable outcomes.Communicate complex pricing concepts clearly to diverse audiences, including technical and non-technical stakeholders.
    Qualifications

    SkillsPricing Expertise: Proven ability to develop and implement impactful pricing strategies that drive revenue growth and profitability.Strategic Leadership: Demonstrated ability to lead and collaborate across diverse teams and departments, driving alignment and execution of strategic initiatives without direct authority.Analytical Mastery: Demonstrate advanced analytics skills such as SQL, Python, and R, along with data visualisation tools like Tableau and Power BI, to extract and analyse data and execute pricing strategies, ensuring seamless implementation and impactful results.AI and Automation First: proven bias towards advanced AI technologies and automation tools to streamline processes, optimise pricing strategies, and drive efficient, data-driven decision-making.Exceptional Communication: ability to manage stakeholders at all levels with the ability to articulate complex pricing concepts clearly and conciselyGlobal Mindset: Ability to navigate international markets, cross-cultural dynamics, and global pricing challenges.ExperienceExperience leading pricing strategies in a multi-channel consumer organisation.Proven experience in automating processes e.g. performance metrics, and competitive intelligence.Demonstrated success in executing global initiatives across multiple countries and regions.Expertise in defining pricing system requirements and developing differentiated pricing strategies by channel and geography, is highly advantageous.Expertise in the Print Book and eBook value chain, including direct-to-consumer, reseller, and 3P channels, is highly desirable but not essential.

    Additional Information

    * Please note you must have the right to live and work in the UK for this role *Location: We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office at Milton Park to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time.Closing Date: Applications will close on Wednesday 25th March 2026 but please note we will be shortlisting alongside advertising so apply at your earliest convenience.What we offer in return: An excellent work/life balance with a fantastic, flexible working culture25 days annual leave per year plus a day off for your birthday 3 additional discretionary days off during the holiday season at the end of the year 4 paid volunteering days each year Company funded single cover private medical insurance  Employee assistance programme – offering 24/7 well-being support Share Match – Plan that matches every share purchased with two free shares. Pension scheme Life assurance, plus optical and medical careBeing Yourself at Taylor & Francis If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life. Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor. If you have a disability, or face another barrier,  and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact Liz Southwick. Your request will be reviewed and considered in the strictest confidence.We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F. https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/ We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.    This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information. To find out more about our business and the great career opportunities please go to our Careers Site: https://taylorandfrancis.com/careers/ Read Less
  • Senior Pricing Manager – Open Access  

    - Abingdon
    Job DescriptionAs the Senior Pricing Manager for the Open Access divis... Read More
    Job Description

    As the Senior Pricing Manager for the Open Access division you will play a key role in shaping the future of Academic Publishing.Your responsibilities will include managing pricing strategies for Hybrid and Fully Open Journals, transformative agreements, and Open Books. This position demands a strategic thinker with expertise in value-based pricing, future-oriented business models, and a strong bias towards automation and AI-driven approaches.This is a dynamic and proactive role that requires energy, drive, and a commitment to fostering a culture of accelerated delivery. You will be instrumental in driving cross-functional alignment and delivering impactful results, utilising influence rather than direct authority to make a meaningful contribution to organisational growth.You will work closely with the Global Director of Pricing to achieve a wide range of organisational objectives. This role is open to UK-based candidates and requires attendance at our Milton Park office three days per week.Key Areas of ResponsibilityPricing Strategy DevelopmentLead Strategic Pricing Engagements: Responsible for the pricing strategy for B2B and B2C Open Access products. Independently manage and execute multiple strategic pricing projects, including annual pricing updates, pricing for new propositions, defining packaging strategies, and developing innovative business models.Own and Deliver Implementation: Take full ownership of implementing pricing strategies, ensuring seamless execution and alignment with business objectives while driving operational excellence.Define and Track Key Metrics: Own the definition and automated tracking of key Open Access volume, yield, and price metrics to ensure data-driven decision-making and continuous performance improvement.Lead and Communicate Change: Effectively engage and influence stakeholders at all levels, fostering collaboration and driving change through clear communication and strategic leadership.Team Management: Oversee the Pricing Analytics Manager via a dotted line relationship to deliver key Open Access pricing deliverables.Strategic Alignment: Drive alignment and execution of strategic initiatives across diverse teams and departments.Stakeholder Management & CommunicationRelationship Building: Build and maintain strong relationships with internal stakeholders across all organisational levels to foster collaboration and alignment.Executive Communication: Deliver regular status reports, reviews, and briefings to the executive leadership team, ensuring transparency, alignment, and informed decision-making.Workflow AutomationOwnership of AI-Driven Pricing Models: Develop and implement advanced AI algorithms to optimise pricing strategies across Open Access products. Identify and integrate machine learning tools to predict market trends and customer behaviours.Automation Leadership: Design and deploy automated systems for pricing updates, performance tracking, and competitive benchmarking. Drive efficiency by reducing manual processes and enabling real-time decision-making.
    Qualifications

    SkillsPricing Expertise: Proven ability to develop and implement impactful pricing strategies that drive revenue growth and profitability.Strategic Leadership: Demonstrated ability to lead and collaborate across diverse teams and departments, driving alignment and execution of strategic initiatives without direct authority.Analytical Mastery: Advanced analytical skills such as SQL, Python, and R, along with data visualisation tools like Tableau and Power BI, to extract and analyse data and execute pricing strategies, ensuring seamless implementation and impactful results.AI and Automation First: Proven bias towards advanced AI technologies and automation tools to streamline processes, optimise pricing strategies, and drive efficient, data-driven decision-making.Exceptional Communication: Ability to manage stakeholders at all levels with the ability to articulate complex pricing concepts clearly and concisely.Global Mindset: Ability to navigate international markets, cross-cultural dynamics, and global pricing challenges.ExperienceExperience of leading the development and implementation of new pricing strategies in the data information services industryDemonstrable strategic pricing background either via a niche strategy consultancy or inhouse Strategic Pricing TeamProven experience in the definition and automation of pricing performance metrics and competitive benchmarkingDemonstrated success in executing global initiatives across multiple countries and regionsExperience within the Open Access pricing function of an Academic Publisher is highly desirable but not essential

    Additional Information

    * Please note you must have the right to live and work in the UK for this role *Location: We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office at Milton Park to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time.Closing Date: Applications will close on Wednesday 25th March 2026 but please note we will be shortlisting alongside advertising so apply at your earliest convenience.What we offer in return: An excellent work/life balance with a fantastic, flexible working culture25 days annual leave per year plus a day off for your birthday 3 additional discretionary days off during the holiday season at the end of the year 4 paid volunteering days each year Company funded single cover private medical insurance  Employee assistance programme – offering 24/7 well-being support Share Match – Plan that matches every share purchased with two free shares. Pension scheme Life assurance, plus optical and medical careBeing Yourself at Taylor & Francis If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life. Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor. If you have a disability, or face another barrier,  and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact Liz Southwick. Your request will be reviewed and considered in the strictest confidence.We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F. https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/ We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.    This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information. To find out more about our business and the great career opportunities please go to our Careers Site: https://taylorandfrancis.com/careers/ Read Less

Company Detail

  • Is Email Verified
    No
  • Total Employees
  • Established In
  • Current jobs

Google Map

For Jobseekers
For Employers
Contact Us
Astrid-Lindgren-Weg 12 38229 Salzgitter Germany