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TalkTalk Telecom
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  • Head of Brand & Digital Marketing  

    TalkTalk Telecom
    - Salford
    Apply Now
    Role Purpose A new role to lead our reshaped brand & digital marketing... Read More
    Role Purpose A new role to lead our reshaped brand & digital marketing team, focused on deliveringthe next stage of our brand and digital presence, and playing a key role in changing the way we show up in market. Reporting to the Director of Corporate Affairs & Marketing, the role-holder will have a unique chance to help to drive the ongoing repositioning of the business as we continue our transformation journey. Main Responsibilities Lead a unified brand and digital marketing team to help drive our market position and commercial goals Responsibility for our brand, creative, digital media and social channels, and the team who cultivate and grow them, as well as for guardianship of the TalkTalk brand Working with the Director of Corporate Affairs & Marketing, help to define a new digitally focused marketing and content strategy focused on increasing speed to market, responsiveness, and in-house creativity Develop and deliver stand-out campaigns linked to that strategy, strongly aligning to commercial objectives Protect and promote our tone of voice across all channels, including with our extended workforce, to ensure alignment and consistency Day-to-day management of our marketing agency, focused on ensuring they deliver the right creative/execution within budget Drive performance marketing with a strong focus on ROI Harness data-led insights to inform future decisions and direction Responsible, with the Head of Communications & Shareholder Engagement, for managing PR strategy and ensuring its fit to our overall marketing strategy, with a particular focus on the power of our own content to drive SEO Work closely with cross-functional squads to provide appropriate brand and digital marketing awareness and expertise as appropriate, particularly alongside our Commercial and Product teams Knowledge Senior marketeer who has proven experience of consumer-facing roles, ideally in the telecoms or utilities space. Telecoms sector knowledge is desirable but not essential – if not, the right candidate will have a significant grasp of the market in which we operate and its challenges. Skills Combining a creative and a commercial mindset will be key to the success of this role. Proven ability to understand the importance of brand building and digital media to continued corporate growth. Experience Experiencedin data and the use of analytics tools and digital platforms, as well as managing and nurturing creatives to the point of delivery. The ability to help to provide counsel and direction to senior executives is highly desirable. A marketeer who is comfortable juggling different stakeholders at the same time as managing agency partners to deliver the best outcome at the right price. Behaviours / Values Fit – a pragmatic team-player who isn’t afraid to challenge colleagues. Focused on delivering for our customers, and with it our colleagues. Capable of being disruptive, bringing new ideas, and having a real sense of pace. Be Yourself. Make an Impact. Join Us.As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.What We OfferFlexible hybrid working – with a minimum of 50% office presence to support teamwork and connectionCollaborative office spaces designed for creative thinking and innovationFree on-site parking at our officesGenerous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)Private healthcare for all employeesCompetitive pension scheme and performance-related bonus opportunitiesFree broadband for all employeesLife event gifts – celebrating milestones like marriages and birthsInclusive employee networks – open to all, supporting peer connection and thought-provoking conversationsSalary sacrifice scheme – save on dental, gym, and moreBig retail and leisure discounts3 paid volunteering days a year – because making a difference matters to us too Read Less
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  • Senior Corporate Communications Manager  

    TalkTalk Telecom
    - Salford
    Apply Now
    Role PurposeAs Senior Corporate Communications Manager, you will lead... Read More
    Role PurposeAs Senior Corporate Communications Manager, you will lead the development and delivery of communications strategies that protect and promote TalkTalk’s reputation, both internally and externally. You will be part of a dynamic communications team, driving proactive media outreach to support our shift from telco to techco, and championing colleague engagement. You will also play a key role in building relationships with local communities and overseeing our charity of the year scheme.Main ResponsibilitiesOverseeTalkTalk’s corporate communications, focused on external communications and colleague communicationsDrive innovation in communications, exploring new formats and channels to engage colleagues, media, and communities.Manage media relations, ensuring effective management of media enquiries, press releases, and issues management, as well as management of the communications calendar to ensure alignment Develop and execute proactive strategies to promote TalkTalk’s transformation, innovation, and agility, using an array of tactics including media management and coaching and profiling senior executives Lead the development and delivery of communications strategies that enhance our reputation in the market and drive colleague engagement, including delivering colleague value proposition strategies which help to boost TalkTalk’s reputation with prospective colleaguesBuild and nurture relationships with journalists, local media, and community leaders, working closely with colleagues in the Brand & Digital Media teamHelp to deliver the creation of high-quality content for internal and external channels, ensuring alignment with brand and strategy.Champion and manage the charity of the year scheme, working with colleague teams and external partners to deliver meaningful community engagement.Advise and support senior leaders on media and colleague communications.Mentor and develop junior communications professionals, fostering a culture of creativity and excellence.Monitor media, industry trends, and internal feedback to ensure communication remains relevant and effective.Analyse and report on the effectiveness of communications campaigns, using insights to drive improvements.KnowledgeIn-depth understanding of communications, PR, and media relations best practices.Knowledge of internal engagement strategies and the importance of organisational culture.Awareness of community engagement, local partnerships, and charity initiatives.SkillsExceptional writing, editing, and storytelling skills.Strategic thinker with a creative and innovative approach.Confident working with senior leaders and managing sensitive or high-profile issues.Skilled at building and maintaining relationships with media, colleagues, and community partners.Highly organised, adaptable, and effective in a fast-paced, evolving environment.ExperienceProven experience of leading communications campaigns and managing cross-functional projects.Significant experience running a press office or leading media relations or colleague communications Experience in a fast-paced, consumer-facing environment, ideally during periods of transformation.Proven track record of delivering successful colleague engagement, community, or charity programmes.Experience mentoring and coaching junior communications professionals.Additional InformationSome out-of-hourworkwill at times be required to manage press enquiries and delivercolleague events.Be Yourself. Make an Impact. Join Us.As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.What We OfferFlexible hybrid working – with a minimum of 50% office presence to support teamwork and connectionCollaborative office spaces designed for creative thinking and innovationFree on-site parking at our officesGenerous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)Private healthcare for all employeesCompetitive pension scheme and performance-related bonus opportunitiesFree broadband for all employeesLife event gifts – celebrating milestones like marriages and birthsInclusive employee networks – open to all, supporting peer connection and thought-provoking conversationsSalary sacrifice scheme – save on dental, gym, and moreBig retail and leisure discounts3 paid volunteering days a year – because making a difference matters to us too Read Less
    Apply Now

  • Head of Networks  

    TalkTalk Telecom
    - Salford
    Apply Now
    About the TeamThe Commercial team plays a critical role in driving gro... Read More
    About the TeamThe Commercial team plays a critical role in driving growth, profitability and market competitiveness by balancing customer needs with financial objectives while navigating competitive and regulatory pressures. Reporting into the Commercial Director, the Head of Networks will lead all commercial and strategic relationships with wholesale broadband network providers, ensuring the company optimises access, pricing and service quality across multiple network partners. The role focuses on securing cost-effective, high-performing network supply partnerships to underpin the company's retail broadband growth, customer experience and profitability objectives.Your ResponsibilitiesRole ExpectationsOwn and manage all wholesale broadband partner relationships working closely with PXC colleagues (e.g., Openreach, CityFibre, Community Fibre, Freedom Fibre, Netomnia).Input TalkTalk requirements to PXC contract negotiations covering pricing, service level agreements, and innovation partnerships.Develop and implement the network strategy to ensure competitive cost-per-line and access to the latest broadband technologies.Oversee performance management of network supply — uptime, install success rates, repair times, and escalation handling.Liaise with Finance and Product teams to forecast line costs, rebates and capex requirements.Work closely with Product and Technology teams to ensure coverage data and network capabilities inform product positioning and pricing.Providing deep telco commercial expertise on projects led by other teams where required, representing the Commercial team to ensure a long-term, strategic view is put forward.Provide leadership & coaching to direct reports to deliver company, network and broader commercial strategy and objectives.Knowledge, Skills & ExperienceStrong market knowledge and understanding of network supplier landscape, customer preferences, emerging trends and competitor activities to shape the Network commercial strategy and execution.We’re seeking a high calibre individual with strong commercial acumen and negotiation ability, with excellent analytical and numeracy skills to support solid commercial decision making.The ability to build multi-level relationships across TalkTalk and the gravitas to command respect when presenting to Senior Management and external suppliers.Excellent stakeholder management, clear and concise communication and working with other business functions to ensure cross-functional success is key.The ability and personal skills to enable visualisation of an opportunity and communicate to stakeholders and contributors; this includes the ability to create business plans and models for C-suite review and evaluation.The successful individual will be a proven agent of change, able to organise, coordinate and deliver in complexity. They will have a strong background in delivery and implementation of complex cross-functional initiatives.They will be capable of bringing new ideas, being disruptive and having a degree of pace and urgency.Be Yourself. Make an Impact. Join Us.As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.What We OfferFlexible hybrid working – with a minimum of 50% office presence to support teamwork and connectionCollaborative office spaces designed for creative thinking and innovationFree on-site parking at our officesGenerous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)Private healthcare for all employeesCompetitive pension scheme and performance-related bonus opportunitiesFree broadband for all employeesLife event gifts – celebrating milestones like marriages and birthsInclusive employee networks – open to all, supporting peer connection and thought-provoking conversationsSalary sacrifice scheme – save on dental, gym, and moreBig retail and leisure discounts3 paid volunteering days a year – because making a difference matters to us too Read Less
    Apply Now

  • Senior Customer Marketing Manager - Acquisition  

    TalkTalk Telecom
    - Salford
    Apply Now
    Role Purpose Drive the planning and execution of creative, effective a... Read More
    Role Purpose Drive the planning and execution of creative, effective acquisition campaigns. Work in cross-functional squads to deliver targeted, measurable campaigns that attract new customers and support commercial growth.Main ResponsibilitiesDevelop and execute acquisition strategies across digital and traditional channels, ensuring alignment with brand and commercial goals.Create campaign briefs and manage end-to-end delivery of acquisition campaigns, including paid social and digital display, working with internal colleagues and external partners.Use data and analytics to identify target cohorts and optimise campaign performance.Ensure all acquisition activity complies with relevant regulatory and brand guidelines. Develop test-and-learn approaches for new acquisition channels and campaign formats, sharing learnings across the team. Collaborate with Product, Commercial, and Data teams to ensure acquisition activity is insight-led and cost-effective.Partner with the Brand & Digital Marketing, Digital and Product teams to ensure acquisition messaging is consistent and compelling across all customer touchpoints. Focus on key acquisition KPIs, providing recommendations for continuous improvement.Knowledge, Skills & ExperienceKnowledge:Deep understanding of customer acquisition strategies and best practices across digital and traditional channels.Strong grasp of the telecoms, utilities, or other consumer-facing sectors, including regulatory and compliance considerations.Familiarity with data analytics tools, CRM systems, and campaign management platforms.Awareness of competitor activity, market trends, and emerging acquisition channels. Skills:Creative campaign development and test-and-learn mindset.Advanced analytical interpretation skills, with the ability to translate insights into actionable plans.Excellent commercial acumen, ensuring cost-effective acquisition.Strong project management skills, able to deliver multiple campaigns simultaneously to tight deadlines.Exceptional communication and stakeholder management skills, including agency and supplier relationship management.Ability to influence and collaborate effectively within cross-functional squads. Experience:Significant experience in customer acquisition marketing, ideally in an in-house environment.Proven track record of delivering successful acquisition campaigns within strict budget parameters.Experience managing external agencies, partners, and suppliers.Demonstrated ability to use data and analytics to optimise campaign performance and report on KPIs.Experience working in agile, cross-functional teams. Behaviours / Values Fit:Results-driven, commercially minded, and collaborative.Comfortable challenging the status quo and bringing new ideas.Focused on delivering for customers and the business.Adaptable, resilient, and able to work at pace in a fast-changing environment.Be Yourself. Make an Impact. Join Us.As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.What We OfferFlexible hybrid working – with a minimum of 50% office presence to support teamwork and connectionCollaborative office spaces designed for creative thinking and innovationFree on-site parking at our officesGenerous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)Private healthcare for all employeesCompetitive pension scheme and performance-related bonus opportunitiesFree broadband for all employeesLife event gifts – celebrating milestones like marriages and birthsInclusive employee networks – open to all, supporting peer connection and thought-provoking conversationsSalary sacrifice scheme – save on dental, gym, and moreBig retail and leisure discounts3 paid volunteering days a year – because making a difference matters to us too Read Less
    Apply Now

  • Head of Content  

    TalkTalk Telecom
    - Salford
    Apply Now
    Role PurposeAre you a content dynamo with a passion for storytelling a... Read More
    Role PurposeAre you a content dynamo with a passion for storytelling and a knack for strategy? As our Content lead, you’ll be the driving force behind TalkTalk’s content revolution—creating, curating, and amplifying stories and campaigns that make us irresistible to new and existing customers alike. You’ll work hand-in-hand with social, SEO, and visual creator colleagues to ensure our brand shines everywhere we show up.Main ResponsibilitiesLead the creation and execution of a bold and creative content strategy that boosts TalkTalk’s presence and appeal across our websiteand digital platforms as well as third partiesPlan, create, and commission a diverse range of content—including blogs, articles, videos, infographics, guides, and customer stories—that brings our brand to life and speaks to both potential and current customers.Own and manage thecontent calendar, ensuring a steady stream of fresh, relevant, and on-brand material across all channels.Collaborate closely with social, SEO/PPC, creative and Corporate Communicationscolleagues to ensure all content is discoverable, shareable, visually engaging, aligned with our brand voice, optimised for search, and supports our acquisition goalsUse analytics and insights to identify content gaps, spot trends, and optimise performance—always looking for new ways to surprise and delight our audiences.Champion TalkTalk’s tone of voice, ensuring every piece of content feels uniquely “us” and is consistent across all touchpoints.Collaborate with Product, Commercial, and Customer teams to turn business priorities and product launches into compelling content campaigns.Monitor content performance, using data to drive continuous improvement and demonstrate ROI.Stay up to date with industry trends, competitor activity, and emerging content formats, bringing fresh ideas to the table.Deputise for the Head of Brand & Digital Marketing as appropriateBe a brand ambassador, always looking for new ways to tell our story and engage our community.Knowledge, Skills & ExperienceKnowledge:Deep understanding of the power of content marketing and digital storytelling to aid brand buildingFamiliarity with SEO, social media, and visual content best practices.Awareness of the telecoms, utilities, or other consumer-facing sectors is a plus.Skills:Exceptional writing, editing, and creative briefing skills – just at home writing as strategising, and the ability to switch between both. Strategic thinker with a flair for big ideas and the detail to deliver them.Strong project management and organisational skills—able to juggle multiple campaigns and deadlines.Confident collaborating with cross-functional teams and external partners.Comfortable using analytics tools to measure and optimise content performance.Able to inspire and lead creative contributors.Experience:Proven experience in content marketing, journalism, or digital communications.Track record of delivering successful content campaigns that drive engagement and business results.Experience working with SEO, social, and creative teams.Experience managing content calendars and editorial workflows.Behaviours / Values Fit:Energetic, positive, and passionate about storytelling.Collaborative, open to feedback, and always learning.Customer-focused and commercially savvy.-Adaptable, resilient, and ready to thrive in a fast-paced, ever-changing environment.Be Yourself. Make an Impact. Join Us.As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.What We OfferFlexible hybrid working – with a minimum of 50% office presence to support teamwork and connectionCollaborative office spaces designed for creative thinking and innovationFree on-site parking at our officesGenerous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)Private healthcare for all employeesCompetitive pension scheme and performance-related bonus opportunitiesFree broadband for all employeesLife event gifts – celebrating milestones like marriages and birthsInclusive employee networks – open to all, supporting peer connection and thought-provoking conversationsSalary sacrifice scheme – save on dental, gym, and moreBig retail and leisure discounts3 paid volunteering days a year – because making a difference matters to us too Read Less
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  • Communications & Engagement Manager  

    TalkTalk Telecom
    - Salford
    Apply Now
    Role PurposeAs Communications Manager, you will play a central role in... Read More
    Role PurposeAs Communications Manager, you will play a central role in connectingcolleagues, mediaand external stakeholders—ensuring our messages are clear, timely, and aligned with TalkTalk’s brand and strategic direction. You will support media relations, drive engaging colleague communications, and help build our reputation with stakeholders as we transition from a traditional telco to a dynamic techco. Main ResponsibilitiesWork across the Communications & Stakeholder Engagement team to deliver consistent storytelling and support with stakeholder outreach and information requests.Manage day-to-day external communications, including responding to media enquiries and preparing press materials, and proactively identifying and delivering media opportunities that highlight TalkTalk’s transformation and agile future.Develop and deliver engaging colleague communications across multiple channels, including email, intranet, and social media.Write, edit, and proof content for both internal and external audiences, ensuring clarity and consistency.Assist the Head of Stakeholder Engagement in responding to information requests from regulator and Government, as well as preparing for regular and ad-hoc meetings and workshops Organise and deliver colleague engagement activities and events in conjunction with the Head of Culture, Learning & Engagement Monitor and report on the effectiveness of communications, using insights to drive continuous improvement.Support crisis communications and urgent updates, protecting the company’s reputation and keeping colleagues informed.Maintain and update content on digital platforms, ensuring accuracy and alignment with brand values.Stay up to date with industry trends and best practices in media relations, internal communications, and stakeholder engagement.KnowledgeStrong understanding of colleague communications, media relations and regulatory engagementUnderstanding of importance of aligned communications and its impact on commercial goalsAwareness of the telco-to-techco landscape and its implications for brand positioning.SkillsExcellent writing, editing, and storytelling abilities.Confident communicator with the ability to engage colleagues, journalists, and community partners.Highly organised, detail-oriented, and able to manage multiple projects simultaneously.Proficient with digital communication tools and platforms.Collaborative team player with a positive, proactive approach.ExperienceProven experience supporting communications campaigns and content creation (internal and external).Hands-on involvement in media relations.Track record of delivering colleague engagement activitiesExperience working in a fast-paced, cross-functional environment.Additional InformationSome out-of-hour workwill at times be required to manage press enquiries and delivercolleague events.Be Yourself. Make an Impact. Join Us.As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.What We OfferFlexible hybrid working – with a minimum of 50% office presence to support teamwork and connectionCollaborative office spaces designed for creative thinking and innovationFree on-site parking at our officesGenerous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)Private healthcare for all employeesCompetitive pension scheme and performance-related bonus opportunitiesFree broadband for all employeesLife event gifts – celebrating milestones like marriages and birthsInclusive employee networks – open to all, supporting peer connection and thought-provoking conversationsSalary sacrifice scheme – save on dental, gym, and moreBig retail and leisure discounts3 paid volunteering days a year – because making a difference matters to us too Read Less
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  • Customer Communications & Marketing Manager - Loyalty  

    TalkTalk Telecom
    - Salford
    Apply Now
    Role PurposeDrive the development and delivery of loyalty and advocacy... Read More
    Role PurposeDrive the development and delivery of loyalty and advocacy programmes that build deeper relationships with our customer base, increase advocacy, and support commercial objectives. Work in cross-functional squads to ensure loyalty initiatives are integrated across the business.Main ResponsibilitiesDesign and implement loyalty programmes and advocacy initiatives that drive customer engagement and retention.Work with Commercial, Product, and Data teams to align loyalty activity with business goals and customer insights.Develop communications that celebrate customer milestones, encourage referrals, and build brand advocacy.Monitor loyalty metrics and use data to refine and improve programmes.Collaborate with the Stakeholder Engagement team to ensure all loyalty communications are compliant and on-brand.Assist with the development of key KPIs to ensure continued focus across the business on advocacy and loyalty. Knowledge:Detailed understanding of loyalty, CRM, and advocacy marketing strategies and best practices.Strong grasp of customer engagement, retention, and advocacy drivers in telecoms, utilities, or other consumer-facing sectors.Familiarity with loyalty programme design, referral schemes, and customer lifecycle management.Knowledge of data analytics tools, CRM systems, and customer insight platforms.Awareness of regulatory and compliance requirements for customer communications.Skills:Excellent communication and storytelling skills, able to inspire advocacy and loyalty.Advanced analytical and data interpretation skills, with the ability to translate insights into actionable loyalty initiatives.Strong project management skills, able to deliver multiple programmes and campaigns simultaneously.Exceptional stakeholder management and cross-functional collaboration skills.Creative problem-solving and innovation in developing new loyalty and advocacy approaches.Ability to measure, report, and optimise loyalty programme performance.Experience:Significant experience in loyalty, CRM, or advocacy marketing, ideally in a B2C environment.Proven track record of delivering successful loyalty or advocacy programmes.Experience using data and analytics to shape and optimise customer engagement strategies.Experience managing external partners, agencies, or suppliers.Demonstrated ability to work in agile, cross-functional teams.Behaviours / Values Fit:Customer-focused, collaborative, and commercially minded.Passionate about building advocacy and loyalty.Comfortable challenging the status quo and bringing new ideas.Adaptable, resilient, and able to work at pace in a fast-changing environment.Be Yourself. Make an Impact. Join Us.As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.What We OfferFlexible hybrid working – with a minimum of 50% office presence to support teamwork and connectionCollaborative office spaces designed for creative thinking and innovationFree on-site parking at our officesGenerous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)Private healthcare for all employeesCompetitive pension scheme and performance-related bonus opportunitiesFree broadband for all employeesLife event gifts – celebrating milestones like marriages and birthsInclusive employee networks – open to all, supporting peer connection and thought-provoking conversationsSalary sacrifice scheme – save on dental, gym, and moreBig retail and leisure discounts3 paid volunteering days a year – because making a difference matters to us too Read Less
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  • Senior Copywriter  

    TalkTalk Telecom
    - Salford
    Apply Now
    Role PurposeYou will be at the heart of bringing TalkTalk to life, foc... Read More
    Role PurposeYou will be at the heart of bringing TalkTalk to life, focusing on energizing our refreshed brand, campaigns, products, and digital channels through creative, engaging, and consistent copy. You will own, implement, and champion our tone of voice, ensuring every word reflects our brand values and resonates with our customers.Main ResponsibilitiesOwn, implement, and champion the TalkTalk’s tone of voice, building advocacy as the brand’s voice guardian across all channels.Develop compelling, creative copy for brand campaigns, product launches, digital channels (website, email, social), and colleague communications.Collaborate closely with Digital, Product, UX/UI, SEO, and Communications colleagues to ensure messaging is consistent, impactful, and customer-centric.Interpret and respond to creative briefs, demonstrating a deep understanding of stakeholder requirements and business objectives.Translate complex product and technical information into clear, accessible, and engaging language for a range of audiences.Support the creation of campaign concepts and creative ideas that differentiate TalkTalk in the market.Manage multiple projects simultaneously, often working to tight deadlines in a fast-paced environment.Work closely with the UX team to perfect and craft online sales journeys and digital experiences.Be the go-to person for content guidance and a wide range of copy requirements across the business.Steward regular audits of all customer-facing and internal content, identifying gaps and opportunities for improvement.- Provide content support for SEO, ensuring all copy isoptimised for search and discoverability.Knowledge, Skills & ExperienceKnowledge:Strong understanding of brand development, campaign messaging, and digital content best practices.Proficient in SEO copywriting and content management systems (CMS).Familiarity with telecoms, utilities, or other consumer-facing sectors is desirable.Skills:Exceptional creative writing, storytelling, and editing skills.Ability to adapt tone and style for different channels, audiences, and business needs.Excellent stakeholder management and communication skills, with the ability to influence and collaborate across teams.Meticulous eye for detail and accuracy.Proactive approach to content management and strategy.Comfortable managing multiple projects and priorities in an agile, dynamic environment.Experience:Proven experience writing content, preferably in a tech or digital environment.Proven experience working with UX designers, researchers, and product owners to deliver consistent, engaging, and accessible content.Track record of delivering creative copy for brand campaigns, product launches, and digital channels.Experience supporting internal communications and working with cross-functional teams and external agencies.Behaviours / Values Fit:Creative, curious, and passionate about brand storytelling.Customer-focused, commercially aware, and inclusive.Collaborative, open to feedback, and committed to continuous improvement.Adaptable, resilient, and able to thrive in a fast-changing environment.Be Yourself. Make an Impact. Join Us.As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.What We OfferFlexible hybrid working – with a minimum of 50% office presence to support teamwork and connectionCollaborative office spaces designed for creative thinking and innovationFree on-site parking at our officesGenerous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)Private healthcare for all employeesCompetitive pension scheme and performance-related bonus opportunitiesFree broadband for all employeesLife event gifts – celebrating milestones like marriages and birthsInclusive employee networks – open to all, supporting peer connection and thought-provoking conversationsSalary sacrifice scheme – save on dental, gym, and moreBig retail and leisure discounts3 paid volunteering days a year – because making a difference matters to us too Read Less
    Apply Now
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