Are you passionate about delivering exceptional customer experiences and turning challenges into positive outcomes? We re looking for a Complaints Handler to join our team and play a key role in resolving customer concerns with empathy, professionalism, and precision. To be considered for the role, you ll require the following essentials: We re seeking someone with previous experience in customer service or complaint resolution, ideally in a fast-paced environment. You ll be confident managing multiple cases at once, with strong attention to detail and excellent written and verbal communication skills. A Level 3 qualification in Customer Service is desirable Familiarity with Microsoft Office and web-based systems is important, and knowledge of consumer rights or relevant legislation would be a bonus. Most importantly, you ll bring empathy, resilience, and a genuine commitment to delivering world-class service even in challenging situations. Within this position, you ll also be: Taking full ownership of customer complaints seeing each case through from start to successful resolution. Investigating issues in depth, using root-cause analysis and collaborating with internal teams to ensure fair and effective outcomes for both our customers and the business. Managing a variety of communication channels, including calls, emails, web enquiries, and social media, prioritising your workload wh...
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