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• 

  Customer Service & Ranking Administrator  

  Table Tennis England

  [temporary fulltime] - Milton Keynes

  Posted: 15/01/2026

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  Organisation Table Tennis England Salary £24,570 per annum Location He... Read More

  Organisation Table Tennis England Salary £24,570 per annum Location Head Office, Milton Keynes Contract type Fixed Term (Full time) Closing date 26 January 2026 Interview date 2 February 2026 Job Description ROLE PURPOSE
  
  Working as part of the Customer Services team, this role is vital in providing high-quality customer service as the first point of contact for all enquiries. The Customer Service & Ranking Administrator will ensure smooth and accurate management of membership and ranking data, supporting the integrity of Table Tennis England’s competitive structure.
  
  The role involves responding to telephone enquiries, maintaining the quality of data on the membership database through accurate and timely processing of membership information from various sources (paper forms, electronic submissions, spreadsheets, and other software). Additionally, the Ranking Officer will be responsible for effectively managing ranking result entries, the ranking database, and handling any related queries.
  
  
  
  THE OPPORTUNITY
  
  This is an exciting opportunity to join Table Tennis England’s Customer Services team and play a key role in supporting members and players nationwide. You will be at the forefront of delivering excellent customer service while ensuring the accuracy and reliability of membership and ranking data.
  
  The role offers the chance to work closely with players, tournament organisers, and internal teams, contributing to the smooth operation of the ranking system that underpins competitive play. Your work will help maintain trust and transparency in the sport, ensuring that rankings reflect performance and encourage participation at all levels.
  
  
  
  KEY RESPONSIBILITIES
  
  • To provide support and guidance for all customers and members with any enquiry they may have either over the phone or via email.
  
  • Help manage Zendesk tickets that come in via the helpdesk ensuring a timely response.
  
  • To liaise and provide appropriate support and advice to all other departments within the organisation.
  
  • To support the Operations department in all aspects of their work.
  
  • To maintain the accuracy and quality of information held on the Membership Database.
  
  • To provide support and guidance for Table Tennis England members with registration or annual renewal of memberships.
  
  • Point of contact for Tournament Organisers, to assist them with up-to-date ranking information and membership checks for their tournament entrants.
  
  • To attend Ranking Policy annual meeting as Table Tennis England staff representative.
  
  • Prepare, enter and verify results from UK tournaments and international tournaments
  
  • Proactively chase missing results & payments
  
  • Production of the monthly National ranking run, ranking lists and reports
  
  • Act as point of contact for players who have queries relating to their results/ranking, liaise with Head of Competitions, if needed.
  
  • To liaise with other National Table Tennis Associations regarding membership affiliations
  
  • Support the Membership & Systems Manager where required.
  
  • Attend training as required for ongoing development and to support the organisation
  
  
  **Other duties as may reasonably be required from time to time commensurate with the business of Table Tennis England Read Less

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• 

  Jack Petchey Programme Officer  

  Table Tennis England

  [temporary parttime] - London

  Posted: 09/01/2026

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  Organisation Table Tennis England Salary £25,207 (pro-rata) Location L... Read More

  Organisation Table Tennis England Salary £25,207 (pro-rata) Location London based, with occasional travel Contract type Fixed Term (Part time) Closing date 22 January 2026 Interview date 29 January 2026 Job Description ROLE PURPOSE:
  
  Table Tennis England works in partnership with the Jack Petchey Foundation, including by providing a competition pathway, girls programme and teacher/leadership awards.
  
  Reporting to the Area Manager (London), the Jack Petchey Programme Officer will be a key member of the Development Team.
  
  The role will support the wider team by coordinating programme delivery, stakeholder engagement and customer service, aligned with Table Tennis England’s strategic objectives.
  
  THE OPPORTUNITY :
  
  This is an exciting opportunity to be involved in the activities Table Tennis England and the Jack Petchey Foundation collaborate on, to inspire and celebrate young people through programmes across London and Essex. The role will work to deliver the Jack Petchey Table Tennis Programme across London and Essex, ensuring high-quality competitions, efficient management of the table donation scheme, strong partner relationships and robust monitoring and evaluation.
  
  KEY RESPONSIBILITIES:
  
  PROGRAMME DELIVERY
  
  • Lead the delivery of London and Essex Jack Petchey Schools Competitions, including Area Finals, working closely with Schools County Secretaries
  • Coordinate teacher training, the girls’ programme and other supplementary activities linked to the Jack Petchey Foundation partnership
  
  TABLE DONATION SCHEME
  
  • Manage the full lifecycle of the table donation scheme, including processing orders, liaising with suppliers, raising purchase orders/invoices and ensuring timely delivery
  • Collect and report monitoring and evaluation data, producing case studies and good-practice stories that demonstrate programme impact
  
  PARTNERSHIP & STAKEHOLDER MANAGEMENT
  
  • Act as the primary contact for schools, youth clubs, suppliers, volunteers and internal departments
  • Act as a contact with the JPF Foundation and attending meetings
  • Provide high-quality customer service via email, phone and Zendesk, ensuring enquiries are resolved efficiently
  
  ADMINISTRATION & COORDINATION
  
  • Maintain programme documentation, monitor progress against KPIs and support reporting to the Jack Petchey Foundation
  • Work collaboratively with the Area Manager, Development Support Officer, Finance and other internal teams to ensure smooth operating processes
  
  GENERAL
  
  • Support wider development and competition activity as required
  • Uphold safeguarding, equality, diversity and inclusion standards at all times
  • Undertake such duties as may be required from time to time as are consistent with the responsibilities of the post, and the needs of Table Tennis England, which may include promotion of other TTE programmes such as TT Kidz and Membership.
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