Description At System C, we build technology that helps improve outcomes across health and social care. Behind the scenes, our corporate systems need to be reliable, secure and easy to use - and that relies on great people leadership as much as great platforms.We're looking for a Business Systems Manager to lead and develop our Business Systems team, taking day-to-day operational ownership of our business systems portfolio. Your focus will be delivering excellent business-as-usual (BAU) services: meeting SLAs/OLAs, reducing incidents, strengthening controls, and continuously improving how colleagues experience our systems. You'll act as the operational bridge between IT and business functions such as Finance, HR and Operations, balancing service resilience with changing business priorities.What you'll be doing This is a hands-on leadership role where you'll set direction, remove blockers, and build a high-performing team. You will:Lead, coach and develop the Business Systems team, creating clarity on ownership, standards and ways of workingBuild a culture of accountability, collaboration and continuous improvement, supporting the team to thrive in a fast-changing environmentOwn BAU service performance across business systems: availability, reliability, and compliance with SLAs/OLAsDefine, track and actively manage team KPIs (incident volumes, time to resolution, service health, user experience)Ensure strong incident, request and problem management, driving root-cause elimination and preventing repeat issuesManage vendor performance, contracts and licensing, holding suppliers to account while keeping relationships constructiveGovern change activity (upgrades, releases and integrations) to minimise risk to live servicesEnsure systems operate securely and compliantly, supporting audit and data governance requirementsProvide clear reporting to senior stakeholders on system health, performance trends, risks and improvement plansWhat we're looking forProven experience leading a team supporting enterprise business systems, with clear SLA/KPI accountabilityStrong service delivery mindset (ITIL-aligned approaches welcomed) and confidence prioritising in ambiguityExcellent stakeholder management - able to translate operational issues into clear options and trade-offsExperience managing enterprise SaaS platforms across HR, finance, and CRM, including ownership of third‑party support and service contracts.Working knowledge of integrations, data governance and security best practiceIf you enjoy leading people, stabilising services, and making continuous improvements that colleagues genuinely feel - apply today.
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