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System C
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  • Technical Pre-sales Consultant  

    System C
    - Leeds
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    Description System C is the UK's leading provider of software and ser... Read More
    Description System C is the UK's leading provider of software and services across Health, Social Care and Education. Our technology supports Local Authorities and Education providers to improve outcomes, streamline operations and deliver integrated services. We are now looking for a Technical Pre Sales Consultant to bring technical expertise, clarity and confidence to customers during the sales process.About the role You will be the primary technical contact for customers throughout the pre sales lifecycle. This includes discovery sessions, technical workshops, solution walkthroughs, demonstrations and support during formal procurement exercises. You will work closely with Sales, Bid Management, Product, Engineering and Delivery teams to design, explain and validate technical solutions that meet customer requirements and align with System C platforms and best practice.The role is ideal for someone who enjoys translating complex technical concepts into clear, practical value. You will support technical Q&A sessions, respond to enterprise IT queries, contribute to tender responses and guide customers through topics such as data migration, integration, cloud deployment and information governance.What you will doInterpret customer technical requirements and translate them into viable solution architecturesDesign and communicate end to end technical solutions using System C's platform capabilitiesSupport data migration discussions and integration approaches with legacy and partner systemsDeliver technical demonstrations and walkthroughs for technical and non technical audiencesAct as the technical lead during pre sales engagements and formal procurement processesContribute technical content for bids, including diagrams, solution descriptions and clarificationsSupport discovery workshops, strategic discussions and technical evaluation sessionsProvide feedback to Product and Engineering teams based on customer needs and market trendsMaintain knowledge of cloud models, interoperability, data governance and security requirementsWhat you will bringStrong understanding of enterprise software architecture and cloud deployment models, with proven experience designing and articulating Azure-hosted solutions within technical pre-sales and procurement proposalsExperience contributing to customer facing technical discussions on AI enabled solutions, with the ability to explain how AI can support solution architecture, data flows, governance and risk considerations in Social Care and Education contextsExperience supporting or implementing enterprise or SaaS solutionsKnowledge of data migration approaches and system integration patternsAbility to engage confidently with enterprise IT leaders, architects and information governance teamsClear communication skills, able to simplify technical topics for varied audiencesExperience in pre sales, solution consulting or technical implementation environmentsA collaborative mindset, with calm and credible engagement in high pressure situationsThis is an opportunity to influence technical decision making, help customers navigate change and showcase the impact of technology in Social Care and Education. If you enjoy problem solving, collaboration and explaining complex ideas with clarity, we would love to hear from you.Apply today. Read Less
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  • Head of Customer Success  

    System C
    - Leeds
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    Description At System C, we help organisations across Healthcare, Soc... Read More
    Description At System C, we help organisations across Healthcare, Social Care and Education deliver better outcomes through technology. We're looking for a Head of Customer Success to lead a proactive, value-led customer success strategy that increases adoption, strengthens retention, and builds advocacy - even when priorities shift and the environment is fast-moving and complex.What you'll be doing You'll shape and deliver a consistent customer engagement framework across product sets and customer segments, ensuring customers get maximum value and a high-quality experience across all touchpoints. You'll lead a high-performing Customer Success team (including Regional Service Delivery Managers), act as a senior escalation point, and partner closely with Support, Support Operations, Product, Account Management, Commercial and Implementation teams.Key responsibilitiesOwn and deliver the Customer Success strategy aligned to a centre for customer excellence.Build a structured engagement model: success planning, outcome tracking, service reviews, executive relationships and advocacy.Lead and develop teams with clear accountability, performance standards and coaching.Drive adoption and retention using data-led insight (dashboards, reporting frameworks, trends and themes).Own and improve customer satisfaction metrics (including NPS) and feedback loops.Champion the customer voice internally to influence product usability, roadmap priorities and service improvements.Ensure strong CRM hygiene, consistent playbooks and governance aligned to public sector expectations.What we're looking forProven leadership of Customer Success, Service Delivery or Account Management in software/SaaS.Strong track record improving engagement, retention and customer satisfaction.Confident influencing at senior/executive level and across functions, challenging constructively with integrity.Comfortable operating in regulated/public sector environments (desirable: Healthcare, Social Care, Education).If you're motivated by customer outcomes and thrive in ambiguity, apply today. Read Less
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  • Clinical System Support - BadgerNet  

    System C
    - Leeds
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    DescriptionAt System C, we create technology that connects and transfo... Read More
    DescriptionAt System C, we create technology that connects and transforms health, social care and education. Our centrally hosted solution, BadgerNet, supports maternity and neonatal teams across the UK by making critical information available where and when it is needed most.We are looking for a Clinical System Support, known internally as Support Analyst, to join our Maternity/Neonatal team. If you have a clinical background in maternity or neonatal services and are looking for a new way to use your experience and knowledge, we'd love to hear from you. This is a brilliant opportunity to move into a customer-focused role while continuing to make a meaningful impact. We can provide all the training and support required to help you harness your existing skillset whilst also learning a brand new one.What you'll be doingIn this role, you will help NHS customers get the best from our clinical solutions by resolving issues, improving user experience and supporting the smooth running of our managed service.You will:Manage customer issues through service management tools, phone and emailInvestigate incidents and problems, driving timely and effective resolutionWork closely with service desk, technical and product teams to coordinate supportKeep customers informed with clear, professional and empathetic communicationIdentify opportunities for first-time fixes, knowledge sharing and service improvementCreate knowledge base content and contribute to post-incident reviewsSupport ongoing product and service enhancements in line with evolving clinical practiceTake part in an on-call rota and travel to meetings where requiredWe'd love to hear from you if you bring:A clinical background in maternity and/or neonatal careExperience of working with reporting functions and healthcare systems in a live clinical environmentStrong communication skills and confidence working with clinicians, IT teams and administratorsA calm, organised approach to solving problems in a fast-changing environmentThe ability to work independently, take ownership and collaborate as part of one teamGood documentation skills and confidence using Microsoft OfficeIt would be a bonus if you also haveExperience in service desk or incident management environmentsFamiliarity with SLA-driven supportAwareness of remote connection tools or ITIL best practicePlease be aware that to be considered for this post, you must have a clinical background in maternity or neonatal services. If you are a Midwife, Nurse, Healthcare Assistant, or Maternity Support Worker, this is an excellent opportunity to leverage your clinical experience. and will be required to form part of our on-call rota.Why System C At System C, we are united by a shared mission to improve outcomes through technology. We value people who own it, do the right thing, work as one team and always look to be better. In return, we offer a supportive environment, opportunities to grow, flexible benefits and the chance to contribute to work that genuinely matters. Ready to bring your clinical expertise into a role with wider impact? Apply today. Read Less
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  • Product Owner  

    System C
    - Leeds
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    Description System C builds technology that joins up health and socia... Read More
    Description System C builds technology that joins up health and social care services. We're looking for a Product Owner to take end-to-end ownership of the product backlog for one of our market-leading solutions, working closely with Product Management, Engineering, UX and customers to deliver outcomes that matter. You'll translate real user needs into clear user stories and acceptance criteria ensuring efficient delivery and testability, prioritise ruthlessly, and guide the team through delivery to release.What you'll be doingConvert product requirements into well-formed user stories, acceptance criteria and supporting collateral (e.g. release notes, document to support usage and implementation).Own and prioritise the backlog, providing visibility and direction to sprint goals and release plans ensuring alignment with Product Management and the linked business goals.Act as the voice of Product and the customer within the development process and have decision making responsibility on how the requirements are met to deliver the customer value.Collaborate with Engineering and UI/UX, joining ceremonies, clarifying scope and removing blockers.Run customer show & tells and focus groups to validate value and sharpen requirements.Track progress against agreed release dates, managing risks, dependencies and stakeholder expectations.Become a domain expert, able to demo features internally and externally and contribute to go-to-market materials.About youPragmatic, collaborative communicator who adapts your message to the audience.Skilled at writing clean, simple stories and acceptance criteria; comfortable with lifecycle tools (e.g. Jira).Decisive and organised, with sound judgement on when to escalate.Thrive in ambiguous, fast-changing environments, showing humility, ownership and integrity.Why System C? Join a values-led team where pace, intelligence and agility are expected and supported. You'll have room to grow, the freedom to make a visible impact, and colleagues who collaborate to deliver for clinicians, social workers and the communities they serve. Apply today to help us connect care. Read Less
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  • Product Owner  

    System C
    - Liverpool
    Apply Now
    Description System C builds technology that joins up health and socia... Read More
    Description System C builds technology that joins up health and social care services. We're looking for a Product Owner to take end-to-end ownership of the product backlog for one of our market-leading solutions, working closely with Product Management, Engineering, UX and customers to deliver outcomes that matter. You'll translate real user needs into clear user stories and acceptance criteria ensuring efficient delivery and testability, prioritise ruthlessly, and guide the team through delivery to release.What you'll be doingConvert product requirements into well-formed user stories, acceptance criteria and supporting collateral (e.g. release notes, document to support usage and implementation).Own and prioritise the backlog, providing visibility and direction to sprint goals and release plans ensuring alignment with Product Management and the linked business goals.Act as the voice of Product and the customer within the development process and have decision making responsibility on how the requirements are met to deliver the customer value.Collaborate with Engineering and UI/UX, joining ceremonies, clarifying scope and removing blockers.Run customer show & tells and focus groups to validate value and sharpen requirements.Track progress against agreed release dates, managing risks, dependencies and stakeholder expectations.Become a domain expert, able to demo features internally and externally and contribute to go-to-market materials.About youPragmatic, collaborative communicator who adapts your message to the audience.Skilled at writing clean, simple stories and acceptance criteria; comfortable with lifecycle tools (e.g. Jira).Decisive and organised, with sound judgement on when to escalate.Thrive in ambiguous, fast-changing environments, showing humility, ownership and integrity.Why System C? Join a values-led team where pace, intelligence and agility are expected and supported. You'll have room to grow, the freedom to make a visible impact, and colleagues who collaborate to deliver for clinicians, social workers and the communities they serve. Apply today to help us connect care. Read Less
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  • Bid Manager and Writer  

    System C
    - Liverpool
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    Description At System C, we create software that helps drive 21st cen... Read More
    Description At System C, we create software that helps drive 21st century health and social care in the UK. Using leading-edge technology and data, our systems are trusted by hundreds of health and social care organisations, our work impacts millions of lives every day. What we do matters.The Bid Manager and Writer will be responsible for managing and writing high-quality, compelling bids, from opportunity identification through to submission. They create persuasive content while coordinating timelines, compliance, and team inputs. This hybrid role combines bid strategy, content authorship, and project delivery.Key Responsibilities:Opportunity Identification: Scan NHS procurement portals and frameworks to identify relevant tenders aligned to business priorities.Bid Strategy & Storyboarding: Define win themes, pricing narratives, and content structure in collaboration with sales and product teams.Content Creation: Write and edit tailored responses, ensuring clarity, accuracy, and alignment with the evaluation criteria.Proposal Management: Oversee the bid lifecycle - assign tasks, track timelines, facilitate all process reviews, and ensure final submission.Compliance: Ensure responses meet all legal, commercial, and buyer-specific requirements.Collaboration: Work cross-functionally with SMEs, sales, legal, pricing and delivery colleagues to shape responses and gather inputs.Content Library Development: Maintain and update reusable content, case studies, and past responses.Manages 2-3 live bids/month.Contributes to bid/no-bid recommendations and process improvements.Required Skills:Persuasive writing, editing, and storytellingNHS/public sector procurement knowledgeBid planning, task management, and review cycle facilitationContent design and document compliance (RFP/ITT structures)Stakeholder engagement and SME coordinationProficiency in MS Office and submission portals (e.g. Atamis, Bravo)Experiences:Delivering complete NHS bids as lead writer and managerCollaborating with cross-functional teams to shape strategy and pricingManaging bid reviews (pink/red) and coordinating SME contributionsWriting winning proposals in a regulated environmentMaintaining proposal libraries and governance records Read Less
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