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• 

  IT Support  

  SYNTEGON

  [fulltime] - Bristol

  Posted: 10/02/2026

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  Job DescriptionYou will be the visible, trustworthy IT professional co... Read More

  Job Description
  
  You will be the visible, trustworthy IT professional colleagues rely on when technology interrupts their work. This role combines rapid incident response with methodical maintenance of the modern workplace: you’ll support desktop and laptop hardware, software (including email and in‑house apps), telephony systems and peripherals — both onsite and remotely. You’ll also collaborate with central IT teams to ensure inventory, deployments and security standards are consistently met across the organisation.
  You will own the day‑to‑day support experience for users while coordinating with central teams and suppliers to keep services running smoothly and securely.Provide frontline support to employees by phone, remote tools and onsite visits; triage, log and resolve incidents and service requests in the ITSM tool.Troubleshoot desktops, laptops, printers, telephony systems and peripherals; arrange repair or replacement of defective hardware as needed.Maintain an accurate device inventory in the CMDB and manage device lifecycles (PCs, phones, printers), ensuring consistent deployment standards.Install and configure devices to central specifications, support workplace setups and advise users on ergonomics and correct use of applications.Act as the coordinating contact between users, central IT domains (servers, network, telephony, printers) and external suppliers/partners.Contribute practical user documentation, proactively communicate during disruptions and support central IT projects, releases and process/tool improvements while complying with audit/security requirements.
  Qualifications
  
  We’re looking for a technically capable, hands‑on professional who can combine troubleshooting with disciplined processes and clear communication.Degree in IT or equivalent training/experience in IT support/consulting, with proven experience in a similar role or environment.Deep knowledge of Microsoft client OS (Windows 10/11), Microsoft 365 and the hardware/software components of a modern workplace.Practical experience with ITSM tools and CMDB processes; basic networking knowledge is advantageous.Strong troubleshooting, fault‑finding and deployment skills across hardware and software domains.Analytical, systematic approach with the ability to prioritise effectively and meet SLAs.Customer‑focused under pressure; familiarity with manufacturing environments and compliance/audit processes is a plus.Beyond technical competence, these professional strengths will help you succeed and grow in the role.Clear and confident communicator in written, verbal and presentation settings, able to engage stakeholders at all levels.Highly organised, reliable and detail‑oriented with strong follow‑through and ownership of tasks.Collaborative team player who supports colleagues across teams and locations and coordinates with external partners.Strategic thinker with a practical, hands‑on mindset — you enjoy solving problems directly and improving processes.Flexible and resilient in a fast‑paced environment, able to respond quickly while maintaining service quality.Improvement‑driven: actively seeks efficiencies and enhancements in tools, documentation and workflows.
  
  Additional Information
  
  We believe work should be both rewarding and enjoyable. You’ll be part of an open-minded, supportive team where collaboration, growth, and new ideas are encouraged. Alongside this, we offer a competitive package of benefits to help you thrive both at work and in your personal life:Competitive salary with regular reviews25 days’ holiday plus bank holidays to rechargeGenerous pension scheme with AvivaLife assurance of 7 x annual salary for peace of mindSimply Health medical cashback plan for everyday healthcare costsIncome protection after 2 years’ serviceCycle to Work and Tech schemes to make life easierWellbeing support through Everymind at WorkA friendly, social culture with regular activities and the chance to grow your career in a global company with a local spirit Read Less

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• 

  Field Service Electrical Software Engineer  

  SYNTEGON

  [fulltime] - Bristol

  Posted: 16/01/2026

  Apply Now

  Job DescriptionField Service Software Engineer, International (≈70% tr... Read More

  Job Description
  
  Field Service Software Engineer, International (≈70% travel)
  Join Syntegon as a technical ambassador to our global customers, installing, commissioning and optimising advanced packaging machines and automation systems. This hands‑on role suits an experienced automation engineer who thrives on travel, customer interaction and solving complex software and motion‑control challenges on site.
  You will lead on‑site installations, commissioning and customer handovers for mechanical, electrical and software elements of Syntegon machines and systems. You’ll be responsible for ensuring machines meet performance specifications through FATs in Bristol and SATs at customer sites, and for delivering clear documentation and training.
  As Field Service Software Engineer you will configure, test and validate PLC control systems, HMIs, servo drives and motion modules, and set up industrial communication networks. You will execute functional checks and performance verification, diagnose and resolve software and integration faults, and provide remote support when not travelling.Key responsibilities:Lead on‑site installation and commissioning of automation systems (mechanical, electrical and software).Configure and validate PLC logic, HMI applications, servo/motion systems and networks (Profinet, EtherCAT, Ethernet/IP).Perform FATs in Bristol and SATs at customer sites; complete functional and performance verification.Troubleshoot PLC, motion control, communication and electrical integration issues; provide remote diagnostics.Install software/firmware updates, carry out modernisation projects and recommend reliability/performance improvements.Produce detailed service reports and handover documentation; train operators and maintenance staff.Liaise with project managers, service coordinators and engineering teams globally to feed back field insights.
  Qualifications
  
  You are a pragmatic, customer‑focused automation engineer with solid software and motion control experience and the ability to stay calm under pressure. You enjoy working autonomously on site, building strong customer relationships and translating field experience into practical machine improvements.Essential skills & experience:Minimum 7 years’ software/automation experience (PLC programming, diagnostics and commissioning).Hands‑on experience with Allen‑Bradley and/or Beckhoff platforms, HMIs, servo systems and motion control.Familiarity with industrial networks (Profinet, EtherCAT, Ethernet/IP) and the ability to read electrical/automation schematics.HND or equivalent engineering qualification; experience in packaging machinery, food automation or high‑speed manufacturing is a strong advantage.Strong analytical and problem‑solving skills, excellent customer communication, and a professional, autonomous work style.Good IT literacy.Other requirements
  This role involves frequent international travel and flexible availability for customer needs and service interventions. Candidates must be eligible for global travel and hold the necessary local driving documentation.Must‑haves:Willingness to travel globally up to ~70%, often on short notice.Valid passport and eligibility for international travel.Full UK driving licence.
  
  Additional Information
  
  You’ll join an international team working on leading packaging technology, with strong investment in your technical development and career growth. We provide competitive pay, travel allowances and comprehensive training to keep your skills at the cutting edge.Benefits highlights:Competitive salary with regular reviews25 days’ holiday plus bank holidays to rechargeGenerous pension scheme with AvivaCompany CarLife assurance of 7 x annual salary for peace of mindSimply Health medical cashback plan for everyday healthcare costsIncome protection after 2 years’ serviceCycle to Work and Tech schemes to make life easierWellbeing support through Everymind at WorkA friendly, social culture with regular activities and the chance to grow your career in a global company with a local spiritExtensive technical training on Syntegon platforms and equipment.International, varied projects with opportunities for career progression.  Read Less

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