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  • Payroll Specialist – Global  

    SymphonyAI
    - London
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    IntroductionSymphonyAI is building the leading enterprise AI SaaS comp... Read More
    Introduction

    SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and enterprise IT. Since its founding in 2017, SymphonyAI has grown to serve 2,000+ enterprise customers globally with 2,500 talented professionals across over 30 countries.
    Job Description

    We are looking for a dynamic and driven individual to join our Global Payroll team. The primary role involves managing end-to-end payroll processes for several of our locations with a particular focus on France. This hands-on role is suited to someone who thrives in a dynamic environment, enjoys problem solving, and is comfortable managing change.This position offers the right candidate the opportunity to expand their skillset in new locations, actively contribute to establishing Payroll as a Centre of Excellence and be involved in several large-scale projects.Responsibilities:· Process and manage the end-to-end payroll cycle, ensuring accuracy and compliance with relevant regulations.· Reconcile and review payroll data, including tax calculations, benefits, and other deductions.· Collaborate with HR and finance teams to ensure seamless integration between payroll, HR & Finance systems.· Maintain up-to-date knowledge of payroll regulations, ensuring compliance in all jurisdictions.· Address payroll-related inquiries and issues from employees & the business in a timely and professional manner.· Ensure confidentiality and security of employee payroll information.· Collaborate with external payroll service providers and assist in service level management and reporting.· Stay informed about best practices and industry trends in payroll processing.· Act as the SME for all things payroll within project workstreams and as requiredSkills & Experience:· Excellent operational, legislative and best practice payroll knowledge of several of our locations with France being essential and US being highly advantageous. (Australia, Belgium, Brazil, Canada, France, Germany, India, Malaysia, Morocco, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovenia, Spain, Thailand, UK & US)· Experience working with global payroll providers· Internal and external payroll audit leadership· Process design and documentation· Excellent excel skills· Proactive and analytical approach· Fluency in spoken and written English (French language skills are desirable)· Project experience· SOX controls desirable· Equity processing experience desirable· M&A experience desirable· 5+ years work experience in payroll role
    About Us

    Why SymphonyAI:Be part of a fast-growing AI-driven enterprise transforming industries.Work with a collaborative, global finance team that values innovation and efficiency.Competitive compensation, flexible work environment, and opportunities for growth.We are looking for a dynamic and driven individual to join our Global Payroll team. The primary role involves managing end-to-end payroll processes for several of our locations with a particular focus on France. This hands-on role is suited to someone who thrives in a dynamic environment, enjoys problem solving, and is comfortable managing change.This position offers the right candidate the opportunity to expand their skillset in new locations, actively contribute to establishing Payroll as a Centre of Excellence and be involved in several large-scale projects.Responsibilities:· Process and manage the end-to-end payroll cycle, ensuring accuracy and compliance with relevant regulations.· Reconcile and review payroll data, including tax calculations, benefits, and other deductions.· Collaborate with HR and finance teams to ensure seamless integration between payroll, HR & Finance systems.· Maintain up-to-date knowledge of payroll regulations, ensuring compliance in all jurisdictions.· Address payroll-related inquiries and issues from employees & the business in a timely and professional manner.· Ensure confidentiality and security of employee payroll information.· Collaborate with external payroll service providers and assist in service level management and reporting.· Stay informed about best practices and industry trends in payroll processing.· Act as the SME for all things payroll within project workstreams and as requiredSkills & Experience:· Excellent operational, legislative and best practice payroll knowledge of several of our locations with France being essential and US being highly advantageous. (Australia, Belgium, Brazil, Canada, France, Germany, India, Malaysia, Morocco, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovenia, Spain, Thailand, UK & US)· Experience working with global payroll providers· Internal and external payroll audit leadership· Process design and documentation· Excellent excel skills· Proactive and analytical approach· Fluency in spoken and written English (French language skills are desirable)· Project experience· SOX controls desirable· Equity processing experience desirable· M&A experience desirable· 5+ years work experience in payroll role Why SymphonyAI:Be part of a fast-growing AI-driven enterprise transforming industries.Work with a collaborative, global finance team that values innovation and efficiency.Competitive compensation, flexible work environment, and opportunities for growth. Read Less
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  • Senior Business Consultant  

    SymphonyAI
    - London
    Apply Now
    IntroductionWe are seeking an experienced NetReveal Business Consultan... Read More
    Introduction

    We are seeking an experienced NetReveal Business Consultant specializing in Sanctions, PEP (Politically Exposed Person), and adverse media screening. As a key member of our advisory team, you will support financial institutions in leveraging SymphonyAI solutions to optimize customer and transaction screening processes against regulatory and internal watchlists. You will play a critical role in designing and implementing cutting-edge screening systems, driving AI-powered enhancements, and ensuring that detection processes meet both regulatory compliance and business efficiency goals.
    Job Description

    Key Responsibilities:Client Advisory: Work directly with clients to understand their sanctions, PEP, and adverse media screening requirements and translate them into effective, technology-driven solutions.Screening Expertise: Advise on best practices for customer screening and transaction screening against global watchlists (e.g., WorldCheck/Refinitiv, Dow Jones), including onboarding, periodic reviews, and ongoing monitoring.AI Integration: Champion the use of predictive AI and generative AI technologies to improve screening accuracy, reduce false positives, and enhance operational productivity.Solution Design: Configure and optimize SymphonyAI sanctions screening solutions to align with client regulatory obligations and operational objectives.Detection Tuning: Assist and lead tuning detection parameters and thresholds to balance regulatory compliance, business efficiency, and effectiveness, including validation and calibration based on client needs.Product Enablement: Support clients in maximising product features, and guide on leveraging AI-driven screening. Feedback into product teams for enhancements based on client feedback.Stakeholder Engagement: Liaise cross-functionally with client teams (compliance, IT, operations) and internally with product, engineering, and data science teams.Regulatory Alignment: Keep abreast of evolving sanctions regulations and screening best practices to advise clients proactively.Training & Enablement: Deliver training, documentation, and ongoing support for client teams using screening products and associated tools.Key Requirements:Proven experience with customer and transaction screening technology platforms.In-depth expertise in sanctions, PEP, and adverse media screening processes and methodologies.Excellent working knowledge of industry-standard watchlists, including WorldCheck (Refinitiv) and Dow Jones.Hands-on experience integrating AI (predictive and generative) into compliance development or workflows, with tangible examples of productivity gains or efficiency improvements.Ability to translate business requirements into robust, compliant technology solutions.Demonstrated capability in tuning and optimizing detection solutions for compliance, efficiency, and effectiveness.Strong communication and stakeholder management skills, with experience facilitating requirements gathering, workshops, and solution presentations.Up-to-date understanding of global sanctions regulatory frameworks and risk management.Self-driven, analytical, and results-oriented, with a passion for technology and compliance excellence.Preferred Qualifications:Bachelor’s or Master’s degree in Computer Science, Information Systems, Business, or related field.Certifications in compliance (e.g., ACAMS, ICA) or financial crime prevention.Experience working within financial institutions, consultancies, or regulatory technology vendors.Exposure to NetReveal Watchlist Management (WLM) is highly desirable.
    About Us

    SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.Visit here, for more information about how we hire, what’s in it for you, our culture and values.#Li-hybridKey Responsibilities:Client Advisory: Work directly with clients to understand their sanctions, PEP, and adverse media screening requirements and translate them into effective, technology-driven solutions.Screening Expertise: Advise on best practices for customer screening and transaction screening against global watchlists (e.g., WorldCheck/Refinitiv, Dow Jones), including onboarding, periodic reviews, and ongoing monitoring.AI Integration: Champion the use of predictive AI and generative AI technologies to improve screening accuracy, reduce false positives, and enhance operational productivity.Solution Design: Configure and optimize SymphonyAI sanctions screening solutions to align with client regulatory obligations and operational objectives.Detection Tuning: Assist and lead tuning detection parameters and thresholds to balance regulatory compliance, business efficiency, and effectiveness, including validation and calibration based on client needs.Product Enablement: Support clients in maximising product features, and guide on leveraging AI-driven screening. Feedback into product teams for enhancements based on client feedback.Stakeholder Engagement: Liaise cross-functionally with client teams (compliance, IT, operations) and internally with product, engineering, and data science teams.Regulatory Alignment: Keep abreast of evolving sanctions regulations and screening best practices to advise clients proactively.Training & Enablement: Deliver training, documentation, and ongoing support for client teams using screening products and associated tools.Key Requirements:Proven experience with customer and transaction screening technology platforms.In-depth expertise in sanctions, PEP, and adverse media screening processes and methodologies.Excellent working knowledge of industry-standard watchlists, including WorldCheck (Refinitiv) and Dow Jones.Hands-on experience integrating AI (predictive and generative) into compliance development or workflows, with tangible examples of productivity gains or efficiency improvements.Ability to translate business requirements into robust, compliant technology solutions.Demonstrated capability in tuning and optimizing detection solutions for compliance, efficiency, and effectiveness.Strong communication and stakeholder management skills, with experience facilitating requirements gathering, workshops, and solution presentations.Up-to-date understanding of global sanctions regulatory frameworks and risk management.Self-driven, analytical, and results-oriented, with a passion for technology and compliance excellence.Preferred Qualifications:Bachelor’s or Master’s degree in Computer Science, Information Systems, Business, or related field.Certifications in compliance (e.g., ACAMS, ICA) or financial crime prevention.Experience working within financial institutions, consultancies, or regulatory technology vendors.Exposure to NetReveal Watchlist Management (WLM) is highly desirable. SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.Visit here, for more information about how we hire, what’s in it for you, our culture and values.#Li-hybrid Read Less
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  • Strategic Account Executive, Retail  

    SymphonyAI
    - London
    Apply Now
    IntroductionWe are seeking a Strategic Account Executive responsible f... Read More
    Introduction

    We are seeking a Strategic Account Executive responsible for new logo and expanding relationships with key retail clients. Their primary role is to strategically drive revenue growth, foster long-term partnerships, and ensure that the retail accounts achieve their business objectives through our AI driven solutions. #LI-KV1
    Job Description

    New Business Development:Identify and prospect potential retail CPG grocery clients by utilizing various sources such as industry contacts, market research, networking events, and targeted outreach.Understand the business needs and pain points of prospective clients to effectively position SymphonyAI Retail's solutions and services.Conduct thorough research and analysis of the retail CPG market to identify emerging trends, competitive landscape, and opportunities for growth.Build and maintain a robust pipeline of qualified leads and opportunities, ensuring consistent progress through the sales cycle.Collaborate with internal teams to develop customized sales strategies and presentations that effectively address client requirements.Consultative Selling:Conduct consultative sales engagements with retail CPG prospects, engaging stakeholders at various levels including C-suite executives, IT leaders, and business decision-makers.Perform comprehensive needs assessments and solution demonstrations to articulate the value proposition of SymphonyAI Retail's products and services.Develop a deep understanding of clients' business challenges and present tailored solutions that align with their objectives, emphasizing the ROI and long-term value.Build and maintain strong relationships with key decision-makers, acting as a trusted advisor to guide clients through their digital transformation journey.Sales Cycle Management:Lead and manage the end-to-end sales process, from initial contact to contract negotiation and closure.Develop and deliver compelling sales proposals, presentations, and contracts that clearly outline the solution, pricing, and terms.Collaborate with internal teams, including solution architects, product managers, and implementation specialists, to ensure seamless transition from sales to implementation.Provide accurate sales forecasts and regular progress reports to sales leadership, highlighting key wins, challenges, and potential areas for improvement.Stay updated with industry trends, market dynamics, and competitor activities to adjust sales strategies accordingly.Qualifications:Bachelor's degree in business administration, marketing, or a related field10+ years of successful enterprise sales experience in the retail technology or CPG industry, with a proven track record of achieving and exceeding sales targets of $3M+In-depth knowledge of the retail CPG sector, including key trends, challenges, and opportunities.Strong understanding of AI-driven solutions and their applications within the retail CPG space.Excellent communication, presentation, and negotiation skills, with the ability to engage and influence stakeholders at all levels.Demonstrated ability to build and maintain relationships with clients, resulting in long-term partnerships.Self-motivated, proactive, and results-oriented mindset, with the ability to work independently and as part of a team.Exceptional problem-solving and analytical skills to identify clients' pain points and propose effective solutions.Willingness to travel as required to meet with clients and attend industry events.LI-KV1
    About Us

    SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.#New Business Development:Identify and prospect potential retail CPG grocery clients by utilizing various sources such as industry contacts, market research, networking events, and targeted outreach.Understand the business needs and pain points of prospective clients to effectively position SymphonyAI Retail's solutions and services.Conduct thorough research and analysis of the retail CPG market to identify emerging trends, competitive landscape, and opportunities for growth.Build and maintain a robust pipeline of qualified leads and opportunities, ensuring consistent progress through the sales cycle.Collaborate with internal teams to develop customized sales strategies and presentations that effectively address client requirements.Consultative Selling:Conduct consultative sales engagements with retail CPG prospects, engaging stakeholders at various levels including C-suite executives, IT leaders, and business decision-makers.Perform comprehensive needs assessments and solution demonstrations to articulate the value proposition of SymphonyAI Retail's products and services.Develop a deep understanding of clients' business challenges and present tailored solutions that align with their objectives, emphasizing the ROI and long-term value.Build and maintain strong relationships with key decision-makers, acting as a trusted advisor to guide clients through their digital transformation journey.Sales Cycle Management:Lead and manage the end-to-end sales process, from initial contact to contract negotiation and closure.Develop and deliver compelling sales proposals, presentations, and contracts that clearly outline the solution, pricing, and terms.Collaborate with internal teams, including solution architects, product managers, and implementation specialists, to ensure seamless transition from sales to implementation.Provide accurate sales forecasts and regular progress reports to sales leadership, highlighting key wins, challenges, and potential areas for improvement.Stay updated with industry trends, market dynamics, and competitor activities to adjust sales strategies accordingly.Qualifications:Bachelor's degree in business administration, marketing, or a related field10+ years of successful enterprise sales experience in the retail technology or CPG industry, with a proven track record of achieving and exceeding sales targets of $3M+In-depth knowledge of the retail CPG sector, including key trends, challenges, and opportunities.Strong understanding of AI-driven solutions and their applications within the retail CPG space.Excellent communication, presentation, and negotiation skills, with the ability to engage and influence stakeholders at all levels.Demonstrated ability to build and maintain relationships with clients, resulting in long-term partnerships.Self-motivated, proactive, and results-oriented mindset, with the ability to work independently and as part of a team.Exceptional problem-solving and analytical skills to identify clients' pain points and propose effective solutions.Willingness to travel as required to meet with clients and attend industry events.LI-KV1 SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.# Read Less
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  • Director of Customer Success & Consulting Services – EMEA  

    SymphonyAI
    - London
    Apply Now
    IntroductionWe are looking for a Director of Customer Success and Cons... Read More
    Introduction

    We are looking for a Director of Customer Success and Consulting Services to lead the post-sale organisation for our Financial Services division across EMEA. This leader will oversee more than 150 people across the UK, Ireland, Poland, and continental Europe, driving the transformation to a SaaS native, product aligned, and outcome focused delivery organisation.Reporting to the Global VP of Customer Success and Consulting, you will have full ownership for post-sale performance, customer success outcomes, delivery excellence, and financial performance across the region. You will partner closely with Sales, Product, Engineering, and Global Client Operations to ensure predictable delivery, measurable time-to-value, and long term customer success across a diverse portfolio of Tier 1 and Tier 2 financial institutions.This is a strategic and operational leadership role suited to an experienced, consultative, and commercially strong operator who can build trusted client relationships, elevate delivery maturity, and inspire a high performing team in a fast paced environment.
    Job Description

    What you will doCommercial leadershipOwn earned revenue, utilisation, margin, and cash performance across EMEA.Partner with Sales to shape Statements of Work and progress toward outcome based and subscription aligned services that support renewal and ARR growth.Strengthen commercial discipline, forecasting accuracy, and account predictability.Operational leadershipLead delivery across onboarding, implementation, data services, and post go-live success.Drive improvements in time-to-first value, adoption, customer satisfaction, repeatability, and reference ability.Build scalable operating models that support SaaS delivery, product alignment, and improved delivery quality.Change leadershipModernise a consulting led model into a SaaS native, product integrated, outcome driven delivery engine.Rebalance the organisation toward shared services with defined SLAs, partner governance, and nearshore optimisation.Introduce greater standardisation, delivery tooling, and structured governance.People leadershipLead a multi-country team of managers and senior specialists.Build leadership depth, accountability, and a culture of continuous improvement.Improve collaboration across Product, Sales, Engineering, Customer Success, and Global Client Operations.AI first deliveryEmbed AI enabled tools, workflows, and automation into delivery, investigation support, and client success processes.Track measurable AI adoption and drive improved efficiency and insight generation.Client engagementAct as an executive sponsor for priority accounts across EMEA.Manage escalations and convert challenged programmes into referenceable outcomes.Build trusted relationships with senior stakeholders across financial institutions.What you will bringProven leadership in Customer Success, Professional Services, Delivery, or Consulting within SaaS, fintech, or technology enabled financial services.Experience transforming consulting led delivery into product aligned and outcome focused models with improvements in time-to-value, predictability, and margin.Full ownership of P and L, earned revenue, and margin including cost neutral rebalancing during transformation.Demonstrated ability to lead large, multi-country teams of more than 100 people.Strong understanding of shared services design, SLAs, nearshore operating models, and partner governance.Knowledge of financial crime, AML, KYC, or risk analytics is highly valued.AI literacy with experience using AI or automation to improve delivery performance and customer outcomes.Credibility with senior stakeholders across UK, France, Germany, Poland, and broader EMEA.Consultative, outcome oriented mindset with the ability to challenge client asks and reposition work toward scalable, product led outcomes.Strong communication, negotiation, and stakeholder management skills.Ability to thrive in a fast paced, product led environment.English essential. Additional European languages such as French or German are an advantage.What we offerThe opportunity to lead a large scale transformation within a market leading Financial Services AI business.A high impact role with ownership across customer success, consulting services, delivery excellence, and commercial performance.Close partnership with experienced colleagues across Sales, Product, Engineering, and Global Client Operations.A culture that values transparency, customer centricity, and continuous improvement.Competitive compensation, benefits, and career growth opportunities.Flexibility to be based anywhere in EMEA with regular travel.
    About Us

    SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain trained applications and pre-built agents that are ready to work on day one.What you will doCommercial leadershipOwn earned revenue, utilisation, margin, and cash performance across EMEA.Partner with Sales to shape Statements of Work and progress toward outcome based and subscription aligned services that support renewal and ARR growth.Strengthen commercial discipline, forecasting accuracy, and account predictability.Operational leadershipLead delivery across onboarding, implementation, data services, and post go-live success.Drive improvements in time-to-first value, adoption, customer satisfaction, repeatability, and reference ability.Build scalable operating models that support SaaS delivery, product alignment, and improved delivery quality.Change leadershipModernise a consulting led model into a SaaS native, product integrated, outcome driven delivery engine.Rebalance the organisation toward shared services with defined SLAs, partner governance, and nearshore optimisation.Introduce greater standardisation, delivery tooling, and structured governance.People leadershipLead a multi-country team of managers and senior specialists.Build leadership depth, accountability, and a culture of continuous improvement.Improve collaboration across Product, Sales, Engineering, Customer Success, and Global Client Operations.AI first deliveryEmbed AI enabled tools, workflows, and automation into delivery, investigation support, and client success processes.Track measurable AI adoption and drive improved efficiency and insight generation.Client engagementAct as an executive sponsor for priority accounts across EMEA.Manage escalations and convert challenged programmes into referenceable outcomes.Build trusted relationships with senior stakeholders across financial institutions.What you will bringProven leadership in Customer Success, Professional Services, Delivery, or Consulting within SaaS, fintech, or technology enabled financial services.Experience transforming consulting led delivery into product aligned and outcome focused models with improvements in time-to-value, predictability, and margin.Full ownership of P and L, earned revenue, and margin including cost neutral rebalancing during transformation.Demonstrated ability to lead large, multi-country teams of more than 100 people.Strong understanding of shared services design, SLAs, nearshore operating models, and partner governance.Knowledge of financial crime, AML, KYC, or risk analytics is highly valued.AI literacy with experience using AI or automation to improve delivery performance and customer outcomes.Credibility with senior stakeholders across UK, France, Germany, Poland, and broader EMEA.Consultative, outcome oriented mindset with the ability to challenge client asks and reposition work toward scalable, product led outcomes.Strong communication, negotiation, and stakeholder management skills.Ability to thrive in a fast paced, product led environment.English essential. Additional European languages such as French or German are an advantage.What we offerThe opportunity to lead a large scale transformation within a market leading Financial Services AI business.A high impact role with ownership across customer success, consulting services, delivery excellence, and commercial performance.Close partnership with experienced colleagues across Sales, Product, Engineering, and Global Client Operations.A culture that values transparency, customer centricity, and continuous improvement.Competitive compensation, benefits, and career growth opportunities.Flexibility to be based anywhere in EMEA with regular travel. SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain trained applications and pre-built agents that are ready to work on day one. Read Less
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  • Senior Director, Mid-Market  

    SymphonyAI
    - London
    Apply Now
    IntroductionWe are looking for a Senior Director, Mid-Market to own an... Read More
    Introduction

    We are looking for a Senior Director, Mid-Market to own and grow a portfolio of mid size and smaller retail accounts across EMEA. This role focuses on accounts that sit outside our large enterprise segment, which is managed by our Strategic Account Executives. You will drive renewals, expansion, adoption, and long term customer value, acting as the primary commercial partner for your accounts and ensuring they gain maximum impact from our Retail product suite.
    Job Description

    What you will doManage a portfolio of mid size and emerging retail accounts across EMEA.Own renewals, expansions, and overall commercial performance in your portfolio.Build and execute structured account plans to identify white space, risks, and growth opportunities.Develop strong relationships with commercial, operational, and technical stakeholders.Understand customer goals and challenges to influence adoption plans and value realisation.Drive engagement across the SymphonyAI Retail product suite to increase usage and impact.Collaborate closely with Customer Success, Professional Services, Product, Marketing, and Strategic AE teams.Coordinate internal resources to support account growth and successful delivery.Maintain accurate forecasting, pipeline, and account health insights using Salesforce.Provide clear, concise updates to senior sales leadership.What you will bringExperience in account management or customer leadership roles within Retail SaaS or enterprise software.Proven track record of driving renewals and expansions in mid market or mid size accounts.Strong commercial acumen with experience meeting or exceeding quota.Ability to manage multiple accounts with different priorities and levels of maturity.Knowledge of retail processes across merchandising, supply chain, store operations, or customer insights is highly valued.Excellent communication skills and ability to engage at all levels of a customer organisation.Strong organisational skills, a structured approach, and a proactive mindset.Experience operating across EMEA and working with cross functional teams.What We OfferCompetitive Salary and benefits package designed to attract and retain top talent.Flexible Hybrid Working Model to support a healthy work-life balance.Collaborative and Inclusive Work Environment that values diversity and teamwork.Access to the Latest Technologies and tools to enhance your work and skills.A Chance to make a tangible impact on cutting-edge AI solutions driving the future of the retail industry.
    About Us

    SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges—like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain-trained applications and pre-built agents, ready to work on day one.What you will doManage a portfolio of mid size and emerging retail accounts across EMEA.Own renewals, expansions, and overall commercial performance in your portfolio.Build and execute structured account plans to identify white space, risks, and growth opportunities.Develop strong relationships with commercial, operational, and technical stakeholders.Understand customer goals and challenges to influence adoption plans and value realisation.Drive engagement across the SymphonyAI Retail product suite to increase usage and impact.Collaborate closely with Customer Success, Professional Services, Product, Marketing, and Strategic AE teams.Coordinate internal resources to support account growth and successful delivery.Maintain accurate forecasting, pipeline, and account health insights using Salesforce.Provide clear, concise updates to senior sales leadership.What you will bringExperience in account management or customer leadership roles within Retail SaaS or enterprise software.Proven track record of driving renewals and expansions in mid market or mid size accounts.Strong commercial acumen with experience meeting or exceeding quota.Ability to manage multiple accounts with different priorities and levels of maturity.Knowledge of retail processes across merchandising, supply chain, store operations, or customer insights is highly valued.Excellent communication skills and ability to engage at all levels of a customer organisation.Strong organisational skills, a structured approach, and a proactive mindset.Experience operating across EMEA and working with cross functional teams.What We OfferCompetitive Salary and benefits package designed to attract and retain top talent.Flexible Hybrid Working Model to support a healthy work-life balance.Collaborative and Inclusive Work Environment that values diversity and teamwork.Access to the Latest Technologies and tools to enhance your work and skills.A Chance to make a tangible impact on cutting-edge AI solutions driving the future of the retail industry. SymphonyAI builds Vertical AI applications that help enterprises tackle their most complex, high-value challenges—like stopping financial crime, improving store performance, and boosting manufacturing efficiency. Trusted by more than 2,000 enterprise customers around the globe including 200 of the top financial institutions, top 25 CPGs, and many of the world’s largest grocers and industrial manufacturers, SymphonyAI delivers domain-trained applications and pre-built agents, ready to work on day one. Read Less
    Apply Now
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