Lakelovers, part of the Sykes Holiday Cottages family, have the exciting opportunity for our latest Maintenance Operative to make a difference at our Ambleside office!Showcasing your attention to detail, fantastic team-work and talent for adaptability, our newest attention to detail will manage and deliver the best quality and reliable upkeep of our managed services properties, resolving a diverse...
Taking up a new position within our central services, we are seeking a driven Performance Media Manager (Apps) to join us as a key driver within our Performance Media Team,most recently awarded Digital Marketing Inhouse Team of the Year at the Northern Digital Awards 2024.
We are an energetic, passionate, agile and high performing team excited to welcome a new member who shares our passion for the ...
About the RoleAre you a driven, collaborative Marketing Executive? Have a talent for understanding and marketing unique selling points? or eager to showcase your Marketing skills within a leading name in holiday industry...
Forge Holiday Group have the exciting opportunity for our newest Marketing Executive to provide crucial marketing support within our Regional Marketing Team.
In return for your h...
About the RoleAre you a natural at building rapport and hold a keen eye for detail?Have a talent for dealing with and resolving issues?Looking to showcase your skills within a fantastic team during one of our busiest seasons to date?
Showcasing your strong rapport building skills and customer-relations experience, we are welcoming our newest agent to our Quality and Performance Team at our Chester ...
Are you a natural at building rapport?Have a talent for problem-solving? or eager to try a new career within a leading name in holiday industry... Menai Holiday Cottages, part of the Sykes Holiday Cottages family, have the exciting opportunity for an Owner Experience Executive to join our bustling Pwllheli team! In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our standout company benefits! Paying a salary of £22,308 / 37.5 hours per week / Monday to Saturday (with two days off in the week) Plus access to our annual STIP scheme up to 10% of your salary 33 days annual leave including bank holidays Plus anadditional day off for your Birthday Plus an additional two volunteering days per year Enhanced maternity and paternity policy Inclusive and supportive work environment Employee discounts and benefits with your wellbeing at the centre Opportunities for career progression, personal development and opportunities to be recognised Comprehensive training and development programs to set you up for success Study support for additional qualifications, courses and accreditations Numerous dedicated wellbeing initiatives and access to 24/7 mental health support Joining us as a key player during our busy booking season you will ensure we deliver a exceptional experience to our holidaymakers, all the while instilling trust and efficiency along the way! Responding to our Guests on a diverse range of issues, you will man multiple communication channels to ensure quick resolve between Guests and Owners, and ensuring the perfect holiday experience for all parties. Showcasing your talent in problem-solving and rapport building, this is the perfect opportunity for those looking to make a real difference for our Owners, whilst contributing to creating unforgettable holiday experiences or our Customers! Your Responsibilities Reporting into Owner Experience Team Manager, a typical day will see you: Responding to a holidaymaker and owner issues through multiple communication channels within agreed service level targets Ensuring issues are brought to a resolution that satisfies both our holidaymakers and our owners. Maintaining thorough and detailed written records of all issues, whether that be on the booking profile or the owner profile. Proactively monitoring and working with owners to improve property performance. Escalating any urgent/ high-priority issues where appropriate to senior leadership. Managing lost property from our departed guests Providing support to owners to help them ensure that their property is compliant with health and safety regulation. Responding to guest feedback and working with owners to ensure our NPS continues to grow. Covering Out of Hours emergency phones on a Rota basis, as such requires travel, so own car and driver is essential Working closely with housekeeping and maintenance teams (in brands where we have property services) to ensure that communication is efficient, and we deliver a world class experience for our holidaymakers and owners. Being part of an emergency on-call rota, 7 days per week to ensure we deliver a round-the-clock service for our holidaymakers. Being a keyholder for our Regional Brand offices, ensuring our work environments are maintained in line with health and safety regulations. Supporting our QAs from time-to-time by completing thorough property checks to keep our properties in tip top shape all year around. Arranging guest key collection, where required Skills and Qualifications Whilst a driving licence is essential, we are seeking passionate problem solvers, team players and enthusiastic individuals with excellent communication skills to add to the fantastic culture of our team. Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way! All we ask if you have the following: A valid Drivers Licence Previous experience in a customer service or customer relations related role Excellent attention to detail. Outstanding communication skills, both written and verbal. Strong interpersonal skills and experience of working in a team. Strong negotiation skills. Computer literate, specifically in MS office. Able to work under own initiative. Able to work to tight deadlines. Although standouts will also have: Experience working in the travel & tourism, holiday letting or hospitality sector. Previous experience working in a customer facing environment, both in person and on phones. Strong MS excel skills. Knowledge of the local area. If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply! Who we are The Menai Holiday Cottages team is a small but experienced team based in North West Wales. Our cottages stretch from pretty Abersoch on the Llyn Peninsula all along the Menai strait. Many of the team hail from the area, and we are proud to support our owners - both English and Welsh speaking - with a comprehensive service. Every day is bring your dog to work day here - youll find a four-legged friend in the office most days! Diversity and Inclusion: Here at the Sykes Cottages Family, we encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help. JBRP1_UKTJ
Are you a natural at building rapport?Have a talent for problem-solving? or eager to try a new career within a leading name in holiday industry...
Menai Holiday Cottages, part of the Sykes Holiday Cottages family, have the exciting opportunity for an Owner Experience Executive to join our bustling Pwllheli team!
In return for your hard-work, we can ensure you join a vibrant, inclusive work culture,...
Are you a natural at building rapport?Have a talent for problem-solving? or eager to try a new career within a leading name in holiday industry...
Dream Cottages, part of the Sykes Holiday Cottages family, have the exciting opportunity for an Owner Experience Executiveto join our bustling Weymouth team!
In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the ...
About the Role Are you a driven, collaborative Marketing Executive? Have a talent for understanding and marketing unique selling points? or eager to showcase your Marketing skills within a leading name in holiday industry... Forge Holiday Group have the exciting opportunity for our newest Marketing Executive to provide crucial marketing support within our Regional Marketing Team. In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our fantastic company benefits! Paying a salary of up to £25,000 per annum / Monday to Friday, 9am-5.30pm Plus access to our annual STIP scheme up to 10% of your salary 33 days annual leave including bank holidays Plus anadditional day off for your Birthday Plus an additional two volunteering days per year Enhanced maternity and paternity policy Inclusive and supportive work environment Employee discounts and benefits with your wellbeing at the centre Opportunities for career progression, personal development and opportunities to be recognised Comprehensive training and development programs to set you up for success Study support for additional qualifications, courses and accreditations Numerous dedicated wellbeing initiatives and access to 24/7 mental health support Our newest Marketing Executive will work across our two successful brands in Wales: Menai Holiday Cottages and Coast and Country Holidays. Joining our Regional Marketing team, youll have the opportunity to work on a varied range of projects across our all our brands, and the chance to influence and shape our future local marketing activity. This diverse role presents an exciting opportunity for candidates interested in working across a wide range of marketing channels, within one of the UKs leading holiday cottage groups. Please note: The post holder must be based in Parc Menai, Bangor. Hybrid working is available but will be required to travel to other brand offices when required. Your Responsibilities Joining a diverse, energetic Regional Marketing Team, your responsibility will be to: Implement day-to-day online and offline marketing activity and campaigns within our regional brands, in line with business objectives and targets. Deliver engaging campaigns through content marketing, copywriting, print, multi-media, digital, social media, direct marketing, promotional marketing, project and supplier management, and marketing planning. Drive traffic to our brand websites, through holidaymaker and property owner blog content. Build external links to our websites through outreach campaigns. Organise, set up and attend a number of events and trade shows each year, representing each of our brands. Work as part of the regional marketing team to generate new ideas for driving owner leads for each brand, to grow our portfolio or properties. Ability to build and manage relationships with third parties (owners, land agents, estate agents and developers). Support with design and content creation for marketing literature such as owner guides, brochures, mailers, offline advertising and events assets. Performance reporting for all marketing campaigns, using internal reporting software, Google Analytics and other reporting tools. Monitor and report on competitor activity. Skills and Qualifications We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success! ByBeing One Team, Owning it, Communicating Honestly and showcasing a devotion toLearning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike. First and foremost we are interested in those who have the potential to hold these values, as for this position, we ask you to have the following key skills: Experience of working as part of a marketing team. Outstanding communication skills both written and verbal Strong problem-solving skills Excellent negotiation skills with a commercial mindset Able to build, manage and maintain strong relationships IT literate and able to learn new skills Ability to understand and Market the Unique Selling Point of individual Brands. Ability to work on own initiative. Full Driving Licence and access to a car. Although standouts will also have: Conflict resolution experience/training Good location knowledge of Wales Experience of using Google Analytics and other reporting software If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply! The Forge Holiday Group The Forge Holiday Group encompasses Sykes Holiday Cottages, Forest Holidays, UKcaravans4hire and Bachcare in New Zealand and unites us under four company values, which are the foundations of every aspect of our business and remain at the heart of everything we do.By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike. JBRP1_UKTJ
