Job Title: Manager Global Security and Business Continuity Location: UK remote Reporting to: Head of QHSE
**Please note for this role you must have experience in the aviation industry**
About Swissport We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.
In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.
The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.
"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.
“Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.
"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.
These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.
You, as our Manager, Global Security and Business Continuity Role holder develops and drives Swissport’s global aviation security and asset protection strategy, develops and ensures the implementation of Corporate Crisis Management, Emergency Response, and Business Continuity Planning (BCP). This role involves identification and mitigation of operational risks, oversight of crisis response exercises, management of security investigations, and assurance of Swissport’s global alignment with security regulations.
Key responsibilities include regular updates to global management, management of security audits, and collaboration with regulators, industry bodies, and law enforcement. Global BCP and Security Manager also oversees Security and Crisis Response training programs and monitors KPIs to enhance organizational resilience.
Main Responsibilities Establish and drive global security strategy. Develop and implement corporate policies, manuals, procedures, and trainings related to Crisis Management, Emergency Response and Business Continuity Planning (BCP). Develop, maintain and update Security Management System (SeMS) on Swissport’s global level and support clusters, countries and entities in development and synchronization of local SeMS to correspond to global standards. Horizon scan and identify security threats and risks. Development and follow up of mitigation actions. Support regional teams in identifying potential security risks. Develop, review, maintain and oversee global security regulations, manuals, policies and processes. Support and conduct global (corporate) and regional crisis response exercises, oversee follow-up and learning capture. Oversee and ensure global alignment and local implementation of corporate security manual. Develop and oversee corporate crisis response and security related trainings. Set up, oversee and report Key Performance Indictors (KPIs) Oversee and manage reporting on security issues (to senior management) Manage security related internal communications. Manage security related (internal or external) audits. Lead global security investigations as required and provide support to regions in security-related events / investigations. Collaborate with external security stakeholders. Liaise with appropriate regulators, industry bodies, and law enforcement authorities on security and emergency response matters.
Your qualifications and Competencies Minimum bachelor, preferably master’s degree. Extensive proven experience in managing security operations in aviation. Extensive experience in physical security, project security, travel & event security, critical infrastructure security and/or security analytics. Strategic and leadership skills. Exceptional managerial skills. Strong analytical skills. Experience in leading security projects
Your next step If you are looking for this key position in at a growing and changing international group that is headquartered in Zurich, we invite you to apply. When you do, please send your resume in English via the Apply button.
Because we get many applicants for our jobs it’s impossible to contact everybody personally. If you therefore do not hear from us, we have chosen for another candidate at this moment.
Equal Employment Opportunity Statement Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category.
Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
Talent Expert, Performance Management Location: Remote, United Kingdom Reporting to: Global Head of Talent Management & Employee Experience
About Swissport
We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.
In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.
The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.
"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.
“Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.
"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.
These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.
Job Summary The Talent Expert, Performance Management plays a pivotal role in driving employee performance and organizational success by ensuring that performance management systems and processes are standardized, represent industry practice, and are aligned with our strategic goals. This position involves working closely with leadership and HR teams to ensure that performance management and talent planning practices support a high-performing culture, foster employee development and drive business success as the Centre of Excellence expert.
Job Responsibilities:
Performance & Succession : Reimagine and manage the Performance and Organizational Talent Planning strategy to foster a culture of continuous improvement and accountability, including Talent Reviews, Succession Planning, HIPO and Critical Role Identification and Succession Planning Talent Pipeline Management : Identify high-potential employees through talent and succession planning and create programs to nurture and prepare them for future leadership roles in partnership with the Leadership Academy Team. Goal Setting and Alignment : Collaborate with managers and leaders to establish clear, measurable performance goals that are aligned with organizational priorities, and ensure a consistent, measurable standard across the organization Performance Reviews and Appraisals : Oversee the annual performance review process, including the annual talent cycle calendar, and design and administration of mid-year and year-end performance appraisals ensuring fair and consistent processes Feedback and Coaching : Train and support managers in providing ongoing feedback and coaching to employees, promoting a culture of open communication where employees feel valued and understand how their work contributes to organizational success Learning and Development : Identify learning and development needs based on performance data and feedback, and collaborate with the Learning Academy Team to create and deliver meaningful programs that address skill gaps and support employee growth Stakeholder Collaboration : Collaborate with and prepare global and regional HR Teams to effectively deploy and measure performance and talent planning initiatives within their areas of responsibility Metrics and Analytics : Establish key performance indicators (KPIs) and metrics to measure the effectiveness of performance management processes, and analyse performance data to identify trends, areas for improvement and successes Industry Trends and Best Practices : Ensure that performance management practices comply with relevant employment laws and regulations, and stay informed about industry trends to continuously improve performance management processes
Required Experiences and Skills:
Bachelor's degree in Human Resources, Organizational Development, Leader Development, or related field Proven experience in human resources, performance management, talent management or related roles Strong understanding performance management principles, methodologies and best practices Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders at all levels of the organization Analytical mindset with the ability to interpret data and make data-driven decisions Experience with performance management software and tools, and HRIS platforms Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously Passion for creating a positive and inclusive work culture that values diversity and inclusion Willingness to travel domestically and internationally, as required
Talent Expert, Employee Experience Location: Remote, United Kingdom Reporting to: Global Head of Talent Management & Employee Experience
About Swissport
We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.
In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.
The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.
"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.
“Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.
"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.
These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.
Job Summary
The Talent Expert, Employee Experience plays a pivotal role in shaping and enhancing the overall employee experience at Swissport as the Centre of Excellence expert. In partnership with the Global Head of Talent Management and Employee Experience, this position is responsible for designing and launching employee experience-related initiatives, programs and strategies that are aimed at attracting, engaging and retaining top talent.
Job Responsibilities:
Employee Experience Strategy : Implement mechanisms for collecting employee feedback, conducting surveys and analysing data to gain insights into employee sentiment, satisfaction and engagement levels; including but not limited to eNPS, Engagement, Pulse and Exit surveys Engagement Action Planning : Analyse and recommend actionable plans to improve engagement and culture in partnership with Global Culture, HR and Leadership Teams Exit Surveys : Develop and manage the offboarding process in partnership with the Manager of Onboarding Experience, working to understand the core reasons people leave and partnering to improve retention and improve workplace conditions and employee satisfaction Behaviour Framework : Integrate and continually refine the organizational and leadership competency and behaviour framework and assimilate them into our Swissport culture and all recruitment and talent processes Employee Recognition and Rewards : Develop and implement employee recognition programs to reward and acknowledge high performance and achievements Stakeholder Collaboration : Collaborate with the Global Culture Team to prepare global and regional HR Teams to effectively manage employee experience and engagement activities Metrics and Analytics : Establish metrics to measure the effectiveness of employee experience initiatives and monitor and analyse data to track progress, identify trends and make data-driven decisions Industry Trends and Best Practices : Stay informed about industry trends and best practices in employee experience and engagement, and incorporate innovative approaches and tools into strategies and programs
Required Experience and Skills:
Bachelor's degree in Human Resources, Organizational Development, Business Administration, or related field Proven experience in human resources, employee engagement, employee experience, organizational development or related roles Strong understanding of employee experience concepts, best practices and trends Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders at all levels of the organization Analytical mindset with the ability to interpret data and draw actionable insights Experience with employee feedback mechanisms, survey tools, and HRIS platforms Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously Passion for creating a positive and inclusive work culture that values diversity and inclusion Willingness to travel domestically and internationally, as required
