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• 

  Customer Care Co-Ordinator Southampton  

  Swatch Group

  [fulltime] - Southampton

  Posted: 14/11/2025

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  The company The story of Swatch is the story of a revolution. In , the... Read More

  The company The story of Swatch is the story of a revolution. In , the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the worlds largest watchmaking group for one of the worlds most popular brands. Job description Are you a people person with a knack for turning every interaction into a positive experience with excellent attention to detail? Were looking for an energetic and organised Customer Care Coordinator to join our growing team in this brand-new role. Youll be at the heart of our customer journey, making sure every client feels valued, supported, and heard from their very first contact with us. If you thrive in a fast-paced environment, love problem-solving, and want to shape the way we care for our customers, this is your chance to make a real impact. Main Function To ensure delivery of a consistently high level of customer care for Swatch and Flik Flak, UK and Ireland customers by continually reviewing and developing the customer care function. Profile Main Role and Responsibilities Efficiently manage customer returns, ensuring timely and appropriate resolutions such as refunds or exchanges, in line with company policies. Identify and address counterfeit items during the return process, particularly for collaboration watches, ensuring brand integrity. Perform minor watch servicing, including bracelet adjustments and battery replacements, to maintain high customer satisfaction. Foster strong team collaboration through clear, respectful, and proactive communication with colleagues and customers. Take initiative to continuously deepen your knowledge of our brands, products, services, and internal procedures, staying current with updates and best practices. Maintain regular contact with customer primarily via phone and email to understand their needs and take appropriate action. Additional Responsibilities- when required Deliver accurate and helpful information, advice, and guidance to customers via phone and email, aiming to resolve queries at the first point of contact. Proactively engage with customers to identify and address potential issues before they escalate into complaints. Monitor customer interactions to ensure timely and consistent handling in line with company standards. Enhance customer satisfaction and loyalty by consistently meeting or exceeding expectations. Key Skills Demonstrate excellent attention to detail and the ability to prioritise tasks effectively in line with business needs. Be proficient in Microsoft Office, particularly Excel (e.g., formulas, pivot tables) and Word. Show a high level of self-motivation with a commitment to continuous personal development. Possess strong verbal and written communication skills, with a customer-focused and approachable manner. Have a thorough understanding of the Swatch refund policy and relevant consumer law. Exhibit excellent organisational and time management skills. Take ownership of your workload, ensuring prompt and proactive resolution of issues. Languages English and second language is a bonus Contact Kevin Charles Unit C Adanac Drive
  SO16 0BT Southampton (England)
  United Kingdom Company address The Swatch Group (UK) Limited
  Building
  2nd Floor East Wing
  The Royals Business Park
  Dockside Road
  GB-London E16 2QU Share this job offer Read Less

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• 

  Retail Sales Advisor - OMEGA Oxford Street  

  Swatch Group

  [fulltime] - London

  Posted: 08/11/2025

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  The company OMEGA is a company of the Swatch Group, the worlds leading... Read More

  The company OMEGA is a company of the Swatch Group, the worlds leading watch manufacturer. Since , the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its womens watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGAs reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industrys highest standard for precision and performance. OMEGA has been the Official Timekeeper of 30 Olympic Games since and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more. Job Scope To provide exceptional levels of customer service to all clients. Merchandise, promote and sale of all OMEGA products. Meeting all sales targets and Boutique objectives. Key Responsibilities Sales Greet and serve all clients providing a friendly service and delivering a full and memorable experience. Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary. Ensure good knowledge of all functions of watches and other OMEGA products. Provide reliable information to clients in all matters relating to sales and customer service. Help display merchandise as directed. Contribute to the store reaching its monthly, quarterly and annual sales targets. Deliver exceptional customer service to every client, every time. Whether by email, over the phone, or in person in the Boutique. Security Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. Maintain/build a general awareness of products and security hot spots. Follow Company policy and procedures for opening/closing the store. Maintain correct processing of all deliveries. Cash Handling/Payment Transactions All transactions to be handled in a responsible and secure way. Till functions, cashing up, payments and general duties. Dealing with, and handling of, cash and credits cards. Care of the Store Ensure the store is kept clean and presentable at all times. Back of house and shop floor are both just as important. Health and Safety aware. Good Visual Merchandising standards. Communication Adhere to company policies and regulations. Attend briefing sessions as directed by your line manager. Can present, and conduct, themselves in a professional manner to both clients and colleagues. Can deal with international clients and familiar with their customs and culture. Can communicate clearly to clients and colleagues. Product Knowledge Attend regular training days. Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions. Be able to deliver good product knowledge to our clients. Other To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager. Professional requirements Experience in the Retail Industry at a sales advisor level. Previous experience from a watch/jewellery, or prestige retail background. Must have an understanding of luxury retail. Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer. Be accommodating to shifts, longer trading hours and staying late for VIPs etc. Have experience dealing with international customers. Ability to communicate in other languages for example, Mandarin or Arabic. Oxford Street
  W1C 2PL London (England)
  United Kingdom Company address The Swatch Group (UK) Limited
  Building
  2nd Floor East Wing
  The Royals Business Park
  Dockside Road
  GB-London E16 2QU Share this job offer Read Less

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