Caredig are a registered social landlord (RSL) based in Swansea. They were established in 1975 to meet the housing needs of families, older and more vulnerable people.
Director for Customers, Support and Improvement
Location: Agile Working, a hybrid approach with a minimum 2 days in the office
Salary: £96,488
Hours: 35 hours per week, Monday to Friday
You need to hold a full UK driving licence
Caredig’ are looking for an inspiring senior leader who shares a passion for creating great places to live and work, and who can champion Caredig’s values of kindness, trust, innovation and accountability.
You will bring a strong track record in leading customer-focused housing, care and support services, working collaboratively to deliver high-quality, cost-effective outcomes.
A key part of this role is fostering a culture of continuous improvement creating the conditions for measurable change and proactively seeking business improvement support, particularly through effective systems, reliable data and strong change management practices.
You will motivate and empower teams, build strong partnerships, communicate with clarity, and contribute to strategic decision-making at Executive and Board level.
With experience in governance, risk management, business planning and developing high-performing, values-based teams, you will place customers at the heart of all you do and ensure Caredig's services remain sustainable, inclusive and future-focused.
For more details or to apply, click here to visit the Caredig website
Closing Date: Monday 16th March 2026 at 9am
Interview Dates:
Stage 1 – Informal discussion with the CEO – Thursday 19th March 2026
Stage 2 – Interview and Assessment Centre – Thursday 26th March 2026 Published: 2nd March, 2026 Author: Clare Pilborough Share this page Email Facebook Twitter Comments (0) Please verify your action Comment (maximum 3500 characters) (required) Please enter your comment Add a picture Remove ✘ Notify me when someone makes a comment First name (required) Please enter your first name Last name (required) Please enter your last name Email (required) Please enter your email address Please enter a valid email address (example@) Which country do you live in? Postcode (required) Please enter your postcode and address Please enter a valid postcode Please enter the first line of your address Address line 1 Address line 2 Please enter your town or city Town or City Can we contact you? 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Your comment has been added below. Why not add a profile picture? Latest EYST - Finance Manager Ethnic Minorities and Youth Support Team Wales (EYST) is an award-winning and unique, beneficiary-led charity supporting ethnic minority young people, individuals and communities across Wales. Caredig - Director for Customers, Support and Improvement Caredig are a registered social landlord (RSL) based in Swansea. They were established in 1975 to meet the housing needs of families, older and more vulnerable people. BAWSO - Fundraising & Bid Development Manager BAWSO is the lead organisation in Wales providing practical and emotional support to black minority ethnic (BME) and migrant victims of domestic abuse, sexual violence, human trafficking, Female Genital Mutilation and forced marriage. SCVS March 2026 Ebulletin out now! Our March 2026 ebulletin for and by the third sector in Swansea is ready to download now - with news, funding opportunities, training, events and more! 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