People and Culture Advisor Purpose of the RoleThe People and Culture Advisor plays a critical role in partnering closely with the Brand Manager and Above Store Leadership Team to build capability, strengthen leadership confidence, and enable high-performing teams. This role is embedded in day-to-day operations, ensuring leaders are equipped to deliver exceptional guest experiences through confident, capable people leadership.Working in a fast-paced, customer-focused environment, this role goes beyond traditional HR support. It acts as a trusted advisor, translating operational pressures—such as peak trading, staffing challenges, and service standards—into practical people solutions that drive performance, engagement, and retention.Key ResponsibilitiesStrategic Partnership with OperationsPartner closely with the Operations Team to ensure strategic alignment Provide pragmatic, real-time advice that supports operational decision-making in a fast-moving environmentEmbed people strategies into daily operations to enhance team performance and guest experienceBuilding Capability Support leaders to identify capability gaps that impact service standards, team performance, and efficiencyDesign and deliver practical development initiatives focused on enhancing the employee relationship Support managers in developing their teams through coaching, feedback, and structured performance conversationsStrengthening Leadership ConfidenceAct as a trusted coach to the Above Store Leadership Team and General Managers building confidence in managing people day-to-dayEquip managers with simple, practical tools to lead teams effectively on the floorEmployee Relations & AdviceProvide expert, timely advice on employee relations matters in a high-volume, fast-paced environmentSupport managers to handle issues confidently and consistently, including absence, performance, and conductEnsure approaches are fair, compliant, and protect both the business and employee experiencePerformance & EngagementSupport the delivery of performance practices that drive accountability, service standards, and consistencyUse people data (e.g. turnover, absence, engagement) to identify trends and inform actionChampion a positive, inclusive culture where all employees feel motivated and supported to allow them to achieve success Key RelationshipsBrand Manager Area Managers General Managers People and Culture TeamRestaurant TeamsSkills and ExperienceProven experience in a generalist HR or People & Culture role, ideally within hospitality, retail, or other fast-paced service environmentsStrong understanding of the challenges of high-volume, shift-based operationsDemonstrated experience coaching frontline managers and supervisorsSound knowledge of employment law and HR best practiceAbility to balance commercial priorities with people-focused outcomesKey BehavioursCalm and pragmatic under pressureHighly approachable and visible within operationsConfident communicator who can challenge constructivelySolutions-focused with a hands-on approachResilient and adaptable in a fast-paced environmentInfluencing stakeholders to make better decisions Success MeasuresIncreased confidence and capability across the leaders in the business Improved team stability, reduced turnover, and better retentionPositive impact on guest experience through stronger people leadershipEffective and timely resolution of people issuesStrong alignment between people initiatives and operational performanceThis role is ideal for someone who thrives in a fast-paced hospitality environment and enjoys working side-by-side with operational leaders to make a tangible impact on both people and guest experience.
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