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Stericycle
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  • Service Driver 3.5T - Shred-it  

    - Rainham
    Title: Service Driver 3.5T - Shred-it Requisition Id: 41130 Job Func... Read More
    Title: Service Driver 3.5T - Shred-it Requisition Id: 41130 Job Function: Field Services Operations Career Area: Drivers Posting Location: Rainham About Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.Position Purpose: Every Service Driver represents Shred-it at our client's place of business. Service Drivers are the face of Shred-it. From arrival through to departure, after final clean-up of the client's area, the Service Driver’s performance must be superior and undertaken with complete regard for confidentiality, courtesy, and environmental consciousness. Key Job Activities: Working a 40-hour week over 4 days and acting as a key point of customer contact. Arrive punctually and dressed in Shred-it uniform at the stated start time for your branch each day and clock-in. Check client allocation (routing) for the day's run of his/her assigned truck. Complete conscientious circle-check of assigned vehicle, using the circle checklist form. Correct any minor items detected on the circle check and report more serious items to CSS. Obtain all necessary documentation for the day's operations. Leave the yard a maximum of 20 minutes from clock in start time. Carefully park the truck in the designated area Record the time of arrival on the handheld Politely greet the client contact and record any changes of which they may advise you Quietly and conscientiously remove the customer confidential material from premises whilst adhering to company security and safety policies Give and explain certificate of destruction to client Record time shred was completed/material loaded on the truck Unload or park vehicle as per branch process Attend de-brief with CSS. If any changes to the locations or time-of-service are indicated, these should be carefully notated on the Driver's Information Sheet Return handheld and printer to docking station Ensure clock out Education: Required Education: in GCSEExperience (EMEAA): A full UK driving licence (category B) is required. Previous driving/customer facing roles would be advantageous but not essential. Positive attitude. Good interpersonal and communication skills. Conscientious with good attention to detail. Good work ethic. Flexible. Self-motivated. Good time management skills. Reputable and trustworthy. Previous experience in following security and safety processes. Good spoken English language skills are required. Ability to read and understand customer information sheets. Ability to write clear messages on daily reporting sheets. Certifications and/or Licenses: Drivers LicenceBenefits: Stericycle offers you: Contributory Pension Scheme Life Insurance Cycle to Work Scheme Access to SteriCares, our employee support fund Stericycle University – Our online library of self-development & learning Annual performance related pay review. Referral Scheme (Earn by introducing people in your network to the Stericycle family) Flu voucher Eye Test voucher And more… The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice. Read Less
  • Service Driver 3.5T  

    - Bridgend
    Title: Service Driver 3.5T Requisition Id: 41494 Job Function: Field... Read More
    Title: Service Driver 3.5T Requisition Id: 41494 Job Function: Field Services Operations Career Area: Drivers Posting Location: Bridgend About Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.Position Purpose: Contribute to the safe and timely movement and transportation of clinical and industrial waste, driving a non-HGV company vehicle. Working as part of the Transportation team to provide excellent customer service to the customers while ensuring all legal compliance issues regarding EU Working Time Directive (EU hours) in conjuncture with the ADR Transportation Regulations are fall fully adhered too. Providing support for the Service Managers and Co-Ordinators on a day to day basis; shifts patterns any 5 from 7 including legal holidays when required. Key Job Activities: Carry out daily schedules to agreed routes and timings. Complete specific documentation required by both legislation and corporate procedures in relation to drivers’ hours and WTD. Comply with all statutory requirements related to Road Traffic Act and other relevant legislation connected to the vehicle, driver’s hours and digital Tachograph records, vehicle weight limits and speed limits. Comply with all relevant ADR/Hazardous goods legislation requirements. Comply with Company standard operating procedures. Act as a customer contact at delivery point of service | Act in a polite and courteous manner to customers and road users at all times. Attend specific work instructions, trainings and staff meetings as required. Undertake ad-hoc duties as required and display a flexible approach to working times and shifts requirements. Comply with all reasonable management requests and operate to a high professional standard reporting any accident or incident and promptly completing all other company documentation. Complete vehicle checks prior to use, notify any defect to Service Coordinators by filing the appropriate documentation. Education: Required Education: High School or equivalent. Experience (EMEAA): Preferred Experience: Previous driving positions held. Car licence required with the ability to drive up to 7.5T. Preferred: ADR Licence. Responsibility and commitment to service and client. Organization and working method. Teamwork and cooperation. Initiative and autonomy. Empathy, sensitiveness. Company image, careful presentation. Optimization of resources. Results orientation. Safety orientation. Certifications and/or Licenses: Drivers LicenceBenefits: Stericycle offers you: Contributory Pension Scheme Life Insurance Cycle to Work Scheme Access to SteriCares, our employee support fund Stericycle University – Our online library of self-development & learning Annual performance related pay review. Referral Scheme (Earn by introducing people in your network to the Stericycle family) Flu voucher Eye Test voucher And more… The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice. Read Less
  • Plant Operator  

    - Bristol
    Title: Plant Operator Requisition Id: 40646 Job Function: Plant/Proc... Read More
    Title: Plant Operator Requisition Id: 40646 Job Function: Plant/Processing Operations Career Area: Operations Posting Location: Avonmouth About Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.Position Purpose: To assist in the day to day operation of the plant for the receipt, treatment and disposal of clinical waste, so as to achieve maximum plant availability and productivity in accordance with company operational procedures and legislative obligations or requirements.Key Job Activities: Unloading of vehicles and trailers (site specific). The effective manoeuvring of waste on the plant and weighing of containers. To ensure that the waste containers are emptied, cleaned thoroughly and readily available in a suitable ‘empty’ storage area ready for collection. To co-ordinate the paperwork and reception of all deliveries to the plant, including that of suppliers and contractors. To oversee the safe handling into containers by the respective deliverer, in the event loose waste is delivered to the site Operate fork Lift truck if required To participate in plant shutdowns as necessary. To maintain company operational records and data, specific to the job function To draw attention to Management any major defects, concerns or problems to the equipment or building, prior to actioning. To work under the directions of and assist the Shift Supervisor and Plant Manager in his or her duties in the event of a breakdown or controlled stoppage. To observe and comply with all safety notice and signs and to ensure that all work is carried out in a safe and proper manner at all times. To attend training courses or instruction specific to the job as required. Additional duties as necessary to ensure safe compliance and continuation of operations of the plant. To comply with company health & safety procedures.Education: Experience (EMEAA): Self-motivated, reliable and enthusiastic. A team player, well able to work effectively under pressure and who is looking for a challenge. Good health record. Able to work on own initiative. Punctual. Demonstrate a flexible approach to hours including shift work.Certifications and/or Licenses: Benefits: Stericycle offers you: Contributory Pension Scheme Life Insurance Cycle to Work Scheme Access to SteriCares, our employee support fund Stericycle University – Our online library of self-development & learning Annual performance related pay review. Referral Scheme (Earn by introducing people in your network to the Stericycle family) Flu voucher Eye Test voucher And more… The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice. Read Less
  • Inside Auto Sales Executive  

    - Sale
    Title: Inside Auto Sales Executive Requisition Id: 39060 Job Functio... Read More
    Title: Inside Auto Sales Executive Requisition Id: 39060 Job Function: Sales Career Area: Sales & Marketing Posting Location: Sale, Manchester About Us: Shred-It & Stericycle is now part of WM!!! Shred-it UK is an information security solution provided by Stericycle Inc. As the largest document destruction service in the world Shred-it delivers more than just secure shredding—we provide peace of mind. Our fully customizable solutions are designed to fit unique business needs, and our dedicated teams are are always ready to support customers with flexible, convenient service. We protect what matters, offering industry-leading expertise, top-level security, and environmentally responsible practices. For over 35 years, customers have relied on Shred-it to help protect what matters— sensitive information. With tailored document shredding services and a commitment to convenience, we’re a partner you businesses can trust for secure, reliable destruction.Position Purpose: The Inside Auto Sales Executive, a member of Shred-its sales team, is responsible for the direct sales of Shred-it’s regular services to potential and existing customers within an assigned territory. The Inside Auto Sales Executive is responsible for all aspects of sales, pipeline building, qualifying target opportunities, managing the sales cycle, closing orders and following through to revenue. The Inside Auto Sales Executive maintains Shred-its policies, standards, and practices both within and outside their assigned territory and ensures adherence to Shred-it’s Vision, Mission and Values.Key Job Activities: To conduct a high volume of sales calls (outbound and inbound) on behalf of the business daily, soliciting the services for one off & regular contracted services, in line with targeting metrics. Manage a pipeline of prospective automatic customers & new lead referrals through efficient task management. Maintain an up to the minute, accurate record of personal activity & future pipeline of task and prospects, through utilization of the CRM system (Salesforce). Achieve or exceed all activity & productivity targets as prescribed. Negotiate the sale of business services as required to target following designated sales processes & operating in line with company terms & policies. Review set goals with the Inside Sales Executive Team Leader to ensure targets are achieved on a daily, weekly and monthly basis. Remain educated with up to date market conditions (clients, competitors, business trends, new business developments, service rates and practices) to optimize the standing & positioning of Shred-it in the marketplace. Provide insight to sales leadership team based on feedback from prospective clients to ensure Shred-it can maintain position within the marketplace. Promote a positive and professional sales attitude inside and outside of the office and ensure that Shred-its high standards for customer service, security and environmental consciousness are maintained. Be the Subject Matter Expert on the sale of a full range of Shred-it services on offer. Experience: Required Education: High School or equivalent. Preferred Education: Associate's or equivalent. University/college education or similar relevant sales experience preferred. Required Years of Experience: 2 plus years Preferred Experience: Basic knowledge. Strong computer literacy, including but not limited to Microsoft Office suite. Proficient in the use & understanding of CRM systems, Salesforce, preferred Excellent time management, self-discipline & organizational skills. Energetic, highly motivated & results oriented with a constant positive attitude – motivated by success. A strong negotiator with exceptional listening skill, with the ability to understand, interpret and match the circumstances to a desirable outcome suitable to all parties. Experience of operating within a competitive, high pressure environment, preferably as part of a target driven team. Ability to be able to operate under pressure in a high volume, competitive telesales environment, both individually and as part of a team. Certifications and/or Licenses: Drivers LicenceBenefits: Shred-it Stericycle offers you: Great Training and work environment Uncapped Commissions Contributory Pension Scheme Life Insurance Cycle to Work Scheme Stericycle University – Our online library of self-development & learning Annual performance related pay review Referral Scheme (Earn by introducing people in your network to the Stericycle family) Flu voucher Eye Test voucher And more… The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice. Read Less
  • Maintenance Engineer  

    - Aylesford
    Title: Maintenance Engineer Requisition Id: 40823 Job Function: Care... Read More
    Title: Maintenance Engineer Requisition Id: 40823 Job Function: Career Area: Posting Location: Larkfield About Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.Position Purpose: Responsible for the day to day maintenance activities within the plant to keep downtime to a minimum using preventive and reactive maintenance procedures in line with site specific maintenance schedules. Ensure that the plant availability is optimised through constant and sustained programmes of maintenance to company safety and operational procedures and fully comply with HSE legislation and WID regulations. To carry out planned and breakdown maintenance at the plant prioritising works utilising the onsite defects reporting system and in agreement with the Shift Supervisor or Plant Manager. To assist the manager in the operation of the planned maintenance system, including appropriate record keeping either by electronic or other means. Contribution to the forward planning of shut down and capital works within the operational site confines is of paramount importance.Key Job Activities: To provide first line breakdown / defect repairs and or support to Shift Supervisors, acting immediately and effectively to minimise the loss of plant availability. To closely monitor the safe running of the plant and report to the Supervisor or Manager any engineering concerns. To inspect, co-ordinate and maintain the plant maintenance documentation in conjunction with the Plant Manager. To prepare and co-ordinate the inspection and effect repairs if required, to all statutory and non-statutory testing actions required to plant and equipment in conjunction with the manager. To review and update where required or as and when necessary site maintenance procedures. To ensure pending unsafe conditions are noted and reported to the Plant Manager. To maintain the workshop area and subsequent spares availability to ensure minimum downtime. To provide the plant manager with appropriate stock lists as and when required for audit purposes. To be involved with the out of hours engineering support group in providing frontline maintenance support both communicably and physically when required. To liaise with the Plant Manager on improvement initiatives for company equipment. To complete maintenance logs in line with company BMS System. To stand in for the Shift Supervisor in their absence.Education: Experience (EMEAA): Minimum requirement formal qualification in mechanical engineering (e.g. City & Guilds or equivalent). Hydraulics maintenance / fault finding. Working knowledge of steam systems on a waste plant. Pneumatics experience. Welding MMA/MIGCertifications and/or Licenses: Benefits: Stericycle offers you: Contributory Pension Scheme Life Insurance Cycle to Work Scheme Access to SteriCares, our employee support fund Stericycle University – Our online library of self-development & learning Annual performance related pay review. Referral Scheme (Earn by introducing people in your network to the Stericycle family) Flu voucher Eye Test voucher And more… The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice. Read Less
  • Plant Operator  

    - Aylesford
    Title: Plant Operator Requisition Id: 41370 Job Function: Plant/Proc... Read More
    Title: Plant Operator Requisition Id: 41370 Job Function: Plant/Processing Operations Career Area: Operations Work Location: Larkfield About Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.Position Purpose: To assist in the day to day operation of the plant for the receipt, treatment and disposal of clinical waste, so as to achieve maximum plant availability and productivity in accordance with company operational procedures and legislative obligations or requirements.Key Job Activities: Unloading of vehicles and trailers (site specific). The effective manoeuvring of waste on the plant and weighing of containers. To ensure that the waste containers are emptied, cleaned thoroughly and readily available in a suitable ‘empty’ storage area ready for collection. To co-ordinate the paperwork and reception of all deliveries to the plant, including that of suppliers and contractors. To oversee the safe handling into containers by the respective deliverer, in the event loose waste is delivered to the site Operate fork Lift truck if required To participate in plant shutdowns as necessary. To maintain company operational records and data, specific to the job function To draw attention to Management any major defects, concerns or problems to the equipment or building, prior to actioning. To work under the directions of and assist the Shift Supervisor and Plant Manager in his or her duties in the event of a breakdown or controlled stoppage. To observe and comply with all safety notice and signs and to ensure that all work is carried out in a safe and proper manner at all times. To attend training courses or instruction specific to the job as required. Additional duties as necessary to ensure safe compliance and continuation of operations of the plant. To comply with company health & safety procedures.Education: Experience (North America & LATAM): Experience (EMEAA): Self-motivated, reliable and enthusiastic. A team player, well able to work effectively under pressure and who is looking for a challenge. Good health record. Able to work on own initiative. Punctual. Demonstrate a flexible approach to hours including shift work.Certifications and/or Licenses: Benefits: Stericycle offers you: Contributory Pension Scheme Life Insurance Cycle to Work Scheme Access to SteriCares, our employee support fund Stericycle University – Our online library of self-development & learning Annual performance related pay review. Referral Scheme (Earn by introducing people in your network to the Stericycle family) Flu voucher Eye Test voucher And more… Our Promise: Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice. Read Less
  • Customer Service Executive  

    - Sale
    Title: Customer Service Executive Requisition Id: 41321 Job Function... Read More
    Title: Customer Service Executive Requisition Id: 41321 Job Function: Customer Service Career Area: Customer Service Posting Location: Sale, Manchester About Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.Position Purpose: This position provides customer service support and administrative assistance required to effectively manage all incoming customer queries and requests. You will be the first point of contact for customer queries via both telephone and email, working closely with our support teams and branch network to efficiently track, monitor and resolve all customer inbound queries in a timely manner. Daily interactions with internal and external customers and staff at all levels will help to deliver a valued customer care experience to support a client retention and satisfaction levels. Key Job Activities: Provide an excellent level of service which ensures customer needs and expectations are met, whilst working towards first contact resolution. Establish and build rapport with customers, providing accurate and timely information to instill customer confidence in our ability to deliver an exceptional level of service. Build and maintain strong working relationships with both internal and external customers, establishing and building strong relationships with other departments. Ability to understand, analyse and interpret data and customer reporting. Pro-actively keep customers updated on all aspects of their enquiry in a timely manner. Accurately record clear and concise notes for each customer interaction within the CRM system. Resolve complex customer enquiries including pricing queries, invoice disputes and manage customer dissatisfaction. Identify whether a customer is due a credit as part of a billing query and be able to calculate full and partial credits. Confidence in handling customer complaints, managing objections and taking ownership through to full resolution. Identify and escalate any process issues, offering positive suggestions/ideas for suitable resolutions. Pro-actively escalate to management any unresolved customer query that may breach our agreed SLAs. Education: Required: High School or equivalent. Experience (EMEAA): Be able to demonstrate an ability to work within a fast paced environment within the service industry. Able to work on own initiative or as part of a wider team. Demonstrate a logical thought process in line with customer demands and expectations. Excellent verbal and written communication skills. Demonstrate commercial awareness. Competent in all Microsoft packages. Strong problem solving skills with attention to detail. Results oriented. Certifications and/or Licenses: Benefits: Stericycle offers you: Contributory Pension Scheme Life Insurance Cycle to Work Scheme Access to SteriCares, our employee support fund Stericycle University – Our online library of self-development & learning Annual performance related pay review. Referral Scheme (Earn by introducing people in your network to the Stericycle family) Flu voucher Eye Test voucher And more… The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice. Read Less
  • Customer Service Advisor  

    - Sale
    Title: Customer Service Advisor Requisition Id: 41288 Job Function:... Read More
    Title: Customer Service Advisor Requisition Id: 41288 Job Function: Customer Service Career Area: Customer Service Posting Location: Sale, Manchester About Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.Position Purpose: Working within our Customer Service Team the successful candidate will have a proven track record in providing a high level of customer service. You will be the first point of contact for customer queries via both telephone and email, working closely with our support teams and Operations network to efficiently track, monitor and resolve all customer inbound queries in a timely manner. Key Job Activities: Provide an excellent level of service which ensures customer needs and expectations are met, whilst working towards first contact resolution. Establish and build rapport with customers, providing accurate and timely information to instill customer confidence in our ability to deliver an exceptional level of service. Build and maintain strong working relationships with both internal and external customers, establishing and building strong relationships with other departments. Ability to understand, analyse and interpret data and customer reporting. Pro-actively keep customers updated on all aspects of their enquiry in a timely manner. Accurately record clear and concise notes for each customer interaction within the CRM system. Resolve complex customer enquiries including pricing queries, invoice disputes and manage customer dissatisfaction. Identify whether a customer is due a credit as part of a billing query and be able to calculate full and partial credits. Confidence in handling customer complaints, managing objections and taking ownership through to full resolution. Identify and escalate any process issues, offering positive suggestions/ideas for suitable resolutions. Pro-actively escalate to management any unresolved customer query that may breach our agreed SLAs. Education: Required Education: in High SchoolExperience (EMEAA): Be able to demonstrate an ability to work within a fast paced environment within the service industry. Able to work on own initiative or as part of a wider team. Demonstrate a logical thought process in line with customer demands and expectations. Excellent verbal and written communication skills. Demonstrate commercial awareness. Competent in all Microsoft packages. Strong problem solving skills with attention to detail. Results oriented. Certifications and/or Licenses: Benefits: Stericycle offers you: Contributory Pension Scheme Life Insurance Cycle to Work Scheme Access to SteriCares, our employee support fund Stericycle University – Our online library of self-development & learning Annual performance related pay review. Referral Scheme (Earn by introducing people in your network to the Stericycle family) Flu voucher Eye Test voucher And more… The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice. Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany