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Starling Bank
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  • Senior iOS Engineer  

    - London
    DescriptionStarling is the UK's first and leading digital bank on a mi... Read More
    Description

    Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

    We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

    Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

    The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

    Hybrid Working

    We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week.

    Our Engineering Environment

    Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech .

    We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

    We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

    Our mobile engineers work in cross-functional feature teams arranged across broader engineering groups. You are empowered to make the decisions necessary for the platform and to provide insight to the team leads on such projects. You'll also be working closely with other mobile engineers with a variety of experience levels and interests. Expect to be committing, reviewing and shipping new code right from the first week!

    Requirements

    As a fully digital bank, we are looking for engineers that are able to understand and prioritise security when implementing new features, fixing bugs or making technical improvements, across all the layers. Our team is designing, building and releasing new screens every day, for this reason we are interested in people with a particular focus on Accessibility along with writing clean and maintainable code.

    The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building the code, shipping and maintaining it, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers.

    Our application is in the top chart of finance apps in the UK, with over 300K ratings and an average rating of 4.9.

    Our iOS application is entirely written in Swift. It is highly modular and we use MVVM-C architecture to maximise code reusability and testing. We also value simplicity over complexity, fewer moving parts means fewer faults and easier comprehension.

    Some of the well known frameworks and tools we use: RxSwift - as our reactive programming framework; SnapKit - as our auto layout DSL, though we have an in-house framework built on top of SnapKit which allows us to write declarative, SwiftUI like layout code for UIKit. Realm - as the application main persistence layer; Sourcery and SwiftGen - for various code generation tasks. SwiftFormat, SwiftLint and Danger - to enforce high code quality standards. Etc. We also built in-house tools and frameworks as developer productivity and automation is paramount to us.

    We are looking for iOS engineers to work on these apps who: Want to work on a feature rich mobile app with millions of customers; Can produce robust, well tested code that will give our customers the reliability that they need; Care about the product, the user experience and the design; Think (like us) that a small number of empowered developers is the right way to deliver software; Our application is built with UIKit, knowing its concepts and components is a must. We use RxSwift in our project, experience with reactive programming will be a plus but is not required. Interview process

    Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First interview: 45 minutes Take home technical test (no time limit) Technical face to face: 1.5 hours Final Interview: 45 minutes Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us

    You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

    Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.

    By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less
  • Penetration Tester - Engine by Starling  

    - London
    DescriptionAt Engine by Starling, we are on a mission to find and work... Read More
    Description

    At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology.

    Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business.

    Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

    As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world.

    Hybrid Working

    We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person.

    About the Role

    We are looking for an experienced Penetration Tester who can bridge the gap between deep technical exploitation and real-world business risk. This isn't just about running scanners and handing over a PDF; it's about adversarial empathy, understanding how our systems and services work so you can show us how they may be compromised.

    While you will sit within the Information Security team, you won't be siloed; you will be "dropped in" to test across various business domains, working side-by-side with Infrastructure Engineers and Software Developers and in collaboration with all parts of the Information Security Team. Your approach is to move beyond finding 'bugs' to helping out teams build inherently resilient systems.

    As an early member of our internal Pentesting capability, you won't just follow a manual, you will help write it. A key aspect of this role involves: Collaborating with your peers to design a continuous testing framework that evolves with our tech stack. Sharing knowledge with the wider technical faculty to elevate our collective security posture. Additionally, we understand the importance of knowledge and expertise remaining current and you shall support the continued advancement of our penetration testing through research, design and implementation of new solutions, including automation.

    Responsibilities: End-to-End Assessments: Conducting penetration tests on our core banking platform, focusing on Cloud and Application Security. Code Review: Performing manual secure code reviews to identify logic flaws and security anti-patterns. Threat Modelling: Participate in sessions with different teams to identify design flaws before code is written. Risk Contextualisation: Contextualising technical vulnerabilities into "Real-World Risk" scenarios to demonstrate business impact to non-technical executives and within Engine's risk management framework. Cloud Security: Collaborating with Infrastructure teams to audit and secure cloud configurations. Autonomous Execution: Acting as an independent operator within the team, managing your own testing scope and timelines across different business domains. Remediation: Providing clear, actionable remediation advice that balances security requirements with engineering velocity. Strategic Reporting: Translate complex technical exploits into actionable business risk summaries for non-technical stakeholders and executive leadership. Requirements

    We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications.

    Technical Skills

    Ideally, we would like: Experience: 5+ years experience in penetration testing with a focus on cloud native infrastructure, web applications, APIs. Tooling: Expert-level proficiency with industry-standard tools and the ability to "go manual" when scanners fail. Cloud Native: Experience with Cloud Security, (AWS/GCP) specifically AWS/EKS. Code Fluency: Ability to conduct code reviews in multiple languages, primarily Java and Go. Mobile: Experience testing Mobile Applications (iOS and Android). Design Review: Proven experience in Threat Modelling. SDLC: You have a working understanding of how software is architected, built and deployed. Scripting: You have the ability to write your own scripts and tooling to aid in pentesting and improve efficiency. Golang, Python etc. Soft Skills Communication: Exceptional written and spoken communication skills: the ability to communicate complex technical issues to engineers and business risk to executives. Proactivity: A self-starting nature. You don't wait for a ticket to find a vulnerability. Got downtime? You're digging into codebases, closing off retesting items and generally getting it done. Independence: Ability to work independently while remaining a collaborative partner to the wider engineering team. Adaptability: Engine is evolving. You are able to evolve and develop as our requirements shift over time. Certifications: Relevant industry certifications (OSCP, OSWE, CCT-APP, CCT-INF etc.) or relevant demonstrable experience. Nice to have: Infrastructure as Code (IaC): Experience auditing Terraform or CloudFormation templates. DevSecOps: Familiarity with integrating security tooling (DAST/SAST) into CI/CD pipelines. Interview process

    Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minutes with our BISO 60 minutes technical interveiw with two of the team 45 minutes our CTO Benefits

    We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us

    You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

    Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

    When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less
  • iOS Engineer  

    - Lancashire
    DescriptionStarling is the UK's first and leading digital bank on a mi... Read More
    Description

    Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

    We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

    Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

    The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

    Hybrid Working

    We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week.

    Our Engineering Environment

    Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech .

    We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

    We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

    Our mobile engineers work in cross-functional feature teams arranged across broader engineering groups. You are empowered to make the decisions necessary for the platform and to provide insight to the team leads on such projects. You'll also be working closely with other mobile engineers with a variety of experience levels and interests. Expect to be committing, reviewing and shipping new code right from the first week!

    Requirements

    As a fully digital bank, we are looking for engineers that are able to understand and prioritise security when implementing new features, fixing bugs or making technical improvements, across all the layers. Our team is designing, building and releasing new screens every day, for this reason we are interested in people with a particular focus on Accessibility along with writing clean and maintainable code.

    The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building the code, shipping and maintaining it, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers.

    Our application is in the top chart of finance apps in the UK, with over 300K ratings and an average rating of 4.9.

    Our iOS application is entirely written in Swift. It is highly modular and we use MVVM-C architecture to maximise code reusability and testing. We also value simplicity over complexity, fewer moving parts means fewer faults and easier comprehension.

    Some of the well known frameworks and tools we use: RxSwift - as our reactive programming framework; SnapKit - as our auto layout DSL, though we have an in-house framework built on top of SnapKit which allows us to write declarative, SwiftUI like layout code for UIKit. Realm - as the application main persistence layer; Sourcery and SwiftGen - for various code generation tasks. SwiftFormat, SwiftLint and Danger - to enforce high code quality standards. Etc. We also built in-house tools and frameworks as developer productivity and automation is paramount to us.

    We are looking for iOS engineers to work on these apps who: Want to work on a feature rich mobile app with millions of customers; Can produce robust, well tested code that will give our customers the reliability that they need; Care about the product, the user experience and the design; Think (like us) that a small number of empowered developers is the right way to deliver software; Our application is built with UIKit, knowing its concepts and components is a must. We use RxSwift in our project, experience with reactive programming will be a plus but is not required. Interview process

    Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial phone call: 45 minutes Take home technical test (no time limit) Technical face to face: 1.5 hours Final Interview: 45 minutes Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us

    You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

    Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.

    By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less
  • DescriptionAt Engine by Starling , we are on a mission to find and wor... Read More
    Description

    At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology.

    Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business.

    Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. The Engine technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

    Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

    The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

    Hybrid Working

    We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our offices so that we're able to interact and collaborate in person.

    About Engineering at Engine by Starling -

    Engine careers page -

    We're looking for Engineers who can lead and inspire teams, collaborating to spearhead the development of the Engine platform for clients all over the world.

    Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear more from the team in some case studies, below, and our work with Women in Tech . Running a Backend Team Day in the Life of a Software Engineer Check out our shiny new Engineering careers page As a Staff Engineer you will: Coach, mentor, and grow a high-performing team, ensuring their well-being as they work on high-impact solutions that bring value to Engine and our customers. Have the opportunity to lead multiple complex projects from inception through to run Get hands-on when needed, using your strong system design skills to help the team make smart architectural decisions and unblock complex challenges. Take ownership of technical challenges critical to the success of the business Identify where existing tooling, applications, or processes can be enhanced and deliver innovative change Collaborate with clients, solution architects, product owners, and other engineers to help meet the client goals Obtain a wide and varied understanding of how banks operate around the world Shape the future capabilities of Engine, including our approach, tooling, automation and architecture. Lead by example in your contributions to the codebase, setting a high bar for others to aim for Champion a healthy engineering culture built on continuous improvement, technical excellence, and a focus on the customer. As an Engineer you will: Contribute to our award winning platform and internal tooling Build new features and products from scratch in a configurable way Share your knowledge with those around you, contributing to our learning culture Own your projects, working in small teams across the bank to collaboratively deliver Aim for greatness in everything you do, staying curious and inquisitive Be part of a scaling team and organisation as we change banking for good Requirements

    We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications. We are very open about how we deliver software. For the most part we code in Java, but you need not be an expert when you join us! We believe in clean coding, simple solutions, automated testing and continuous deployment. If you care enough to find elegant solutions to difficult technical problems, we'd love to hear from you.

    We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

    As a Staff Engineer you will bring the below experience or knowledge: Proven experience leading and mentoring high-performing engineering teams. Delivering change to critical systems in a distributed environment Be a highly proficient developer, maintaining a high standard for technical and coding excellence in the collective, through your own work Good understanding of DevOps practices Delivering complex outcomes across multiple domains and teams Working cross-functionally with technologists from other specialties, and non-technical stakeholders across the business Coaching and mentoring members of a team to upskill and develop them in their career Leading the technical delivery on large scale projects to successful completion The main part of our Backend Tech Stack is listed below, we don't ask that you have experience in all of this, but if you do, that's great! Java, which makes up the majority of our backend codebase AWS & GCP - we're cloud-native Microservice based architecture Kubernetes (EKS) TeamCity for CI / CD (with multiple production releases per day) Terraform and Grafana Our Interview process

    Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial interview with a Staff or Principal Engineer - 45 minutes Take home technical test to be discussed in the next interview Technical & Leadership interview with some Engineers - 1.5 hours Final interview with our CTO / deputy CTO / Engineering Director / Principal Engineer 45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
    About Us

    You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

    Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

    When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

    Requirements

    Benefits Read Less
  • Head of Talent Development  

    - London
    DescriptionHello, we're Starling.Banking was broken - so we decided to... Read More
    Description

    Hello, we're Starling.

    Banking was broken - so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain's first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too). We're changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people's problems rather than selling them stuff. We still are.

    Since then, we've grown. A lot. Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Seven years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches. Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it's not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world - and Starling - a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer's problems - and build the best bank in the world!

    And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank.

    The Head of Talent Development is a pivotal strategic and operational role responsible for delivering leadership development and enterprise development across Starling.

    As we scale, the talent development function is transitioning and we want to grow leaders and colleagues at all levels. We are embarking on a culture change to enable sustainable people growth and business performance. Leaders are expected to develop both the mindset and skillset to drive this, and all colleagues are expected to own their career growth, supported by the leaders.

    You will be responsible for the full talent development function. You will be directly involved with designing and delivering leadership development initiatives to enable the culture change, and you will oversee the work by the Enterprise talent development team to ensure a 'golden thread' of consistency through-out our talent development initiatives. You will own the overall strategy and delivery and will enable the transformation through technology including AI, and a mix of internal & external people.

    Key Responsibilities

    Strategic Leadership & Program DesignStrategy Alignment: Design and implement a Senior Leadership Development 'programme' that will drive the Senior Leaders' behaviours to deliver Starling's mission. This programme content will be delivered in a truly blended way including utilisation of AI, ad the content is likely to include: A culture to shift to leaders driving performance and development, supported by People Partners, internal and external talent professionals. Clarity on key leadership activities: Provide direction, coach, give feedback, support development of team members, manage underperformance Lead during change and rapid scaling Emotional Intelligence skills and enterprise role-modelling behaviours The 'Golden Thread' Integration: Ensure that the relevant senior leadership development modules are cascaded to all People leaders and managers at Starling. with Starling's leadership and management development programmes and the team Bespoke Team Diagnostics: Design and deploy diagnostic tools to assess the health, alignment, and performance of senior leadership teams. Intervention Architecture: Create and facilitate high-impact team effectiveness sessions (off-sites, workshops, sessions) that improves alignment, address specific friction points, improve trust, and accelerate team maturity. Establish a Leadership Capability Measure: Based on the key leadership behaviours, research leadership measure and implement a simple and effective measure for the senior leadership population at Starling with the view to scale across all leadership roles. Team Leadership and Stakeholder Engagement All aspects of team leadership for direct reports and wider team (total team of 10) Stakeholder Partnerships: Collaborate closely with the People Partner function and Programme Management and Comms to identify emerging leadership needs, tailor solutions accordingly, and deliver effective initiatives Vendor Management: Manage relationships with external leadership development education providers and consultants, ensuring high-quality, cost-effective delivery Impact and MeasurementEvaluation: Establish and track clear metrics (e.g., performance, retention, engagement, leadership index) to evaluate and overall effectiveness of all talent development initiatives. Requirements

    Significant experience in leadership development/organisational development with a deep understanding of the unique pressures and preferences of C-suite and senior leaders. Ability to balance creating high impact strategic programmes with a 'hands-on' delivery approach. Experience in designing, delivering, and evaluating large-scale, high-impact leadership programmes. Proven influencing and co-creating skills: Skillful in partnering with and leading others regardless of reporting lines. Proven experience in delivering large change programmes Low-ego approach Qualified Coach Experience using AI coaching tools Experience in Organisational Effectiveness/Team effectiveness Experience from scaling organisations Applications for this role will close on Thursday 7th May at midday.

    Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us

    You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.

    We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

    Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

    By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less
  • Payments Oversight Senior Operations Manager (FTC)  

    - South Glamorgan
    DescriptionClosing date: Wednesday 13th May, 10am About Starling At St... Read More
    Description

    Closing date: Wednesday 13th May, 10am

    About Starling

    At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

    Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

    Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.

    The Opportunity

    This is a 9 month fixed-term contract opportunity. The Payments Oversight Senior Operations Manager will be responsible for owning end to end Operational oversight and assurance of effective and efficient execution of all manual payment processing and control activities, ensuring adherence with the Bank's Payment Policy.

    This role requires a strong understanding of the Bank's payments ecosystem, operational risk management, and the ability to drive continuous improvement in the Operations payment functions.

    The successful candidate will act as the primary point of contact for the Bank's Payment policy owner regarding operational performance, efficiency and controls, working closely with Operations management to deliver.

    Key Responsibilities

    Policy Implementation & Oversight Operational Advocacy: Represent the Operations team's needs to the Policy Owner to ensure that policy is executed efficiently and effectively in Operations. Policy Translation: Responsible for ensuring Standard Operating Procedures (SOPs) align to the Bank's Payment Policy Monitoring: Regularly reviewing manual payment workflows to ensure they align with Policy requirements and adhere to internal and scheme SLAs Oversight Management: Acting as the lead Operational contact for internal and external reviews regarding manual payment processes and controls. Oversight & Assurance Contributing to the Risk and Control self assessment process, specifically for the Operations payments lifecycle. Investigating "near misses" or actual payment errors performing root-cause analysis, and implementing fixes. Develop KPIs (Key Performance Indicators) and KRIs (Key Risk Indicators) to report on the effectiveness of manual payment operations to senior management. Continuously review Operational payments procedures to optimise, driving efficiency and removing the need for manual intervention where possible Act as the primary contact between Payments Policy owners and Operations Leaders for all Payment Policy deliverables Requirements Strong operations knowledge and experience, coupled with technical payment scheme understanding. Exceptional stakeholder management skills to work with both operations & non-operations policy/product teams. Ability to translate policy and process changes into operational requirements. Good regulatory knowledge. Benefits

    Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less
  • DescriptionAt Engine by Starling , we are on a mission to find and wor... Read More
    Description

    At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology.

    Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business.

    Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

    As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for people who are will be excited by the potential for Engine's technology to transform banking in different markets around the world. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

    Hybrid Working

    We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person.

    About the Role

    In this role you will be instrumental in helping us maintain and mature our governance, risk, and compliance program. You'll play a crucial part in ensuring our ongoing adherence to security standards and regulations, building a foundation of trust for our clients and stakeholders. This is a hands-on role, ideally suited to someone who can engage with stakeholders across our business.

    What you'll get to do:Compliance Management: Support the day-to-day management of our compliance programs, with a primary focus on ISO 27001, SOC 2, and PCI DSS/3DS. Audit Support: Act as a key liaison for internal and external auditors, helping to gather evidence, prepare for audits, and track the timely remediation of any findings. Risk Management: Participate in our risk assessment process, helping to identify, analyse, and document information security risks. You'll also assist in developing and monitoring risk treatment plans. Policy & Procedure Maintenance: Help to develop, update, and maintain our information security policies, standards, and procedures to ensure they are current, accurate, and aligned with compliance requirements. Evidence Collection & Review: Automate and streamline the collection of evidence for our various compliance frameworks to ensure audit readiness. Cross-Functional Collaboration: Work closely with our Engineering, Product and Security Operations teams to embed security controls into our processes and culture. Continuous Improvement: Identify opportunities to improve the effectiveness and efficiency of our GRC program and related processes.Requirements

    Essential A minimum of 3 years of experience in an information security role. Proven experience in supporting and managing compliance efforts for ISO 27001, SOC 2, and PCI DSS. Strong skills in security metrics and reporting. Experience with audit processes and evidence collection. A proactive, organized, and detail-oriented approach to your work. Experience with GRC software is a plus. Desired qualifications, if you have some of these great! CompTIA Security+ Certified Information Systems Auditor (CISA) Certified in Risk and Information Systems Control (CRISC) Certified Information Systems Security Professional (CISSP) Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with BISO Stage 2 - 60 min with Team Members Stage 3 - Final with CTO Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us

    You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

    Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

    When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less
  • Customer Service Team Lead  

    - Hampshire
    DescriptionCustomer Service Team LeadLocation: SouthamptonReporting to... Read More
    Description

    Customer Service Team Lead

    Location: Southampton

    Reporting to: Kat Adderley, Customer Service Operations Manager

    Closing date: Friday 8th May, 12pm

    At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

    Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

    Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.

    Our recruitment process:

    Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious.

    Following your application being reviewed, you can expect the below:

    Stage 1 - Telephone call with a recruiter

    Stage 2 - Face to face or virtual assessment with 2 Customer Service Operations Managers; this will include a traditional style interview, live scenario exercise & pre-prepared presentation.

    About the role:

    Our aim is to give customers clarity and control over their money by allowing customers to manage their money entirely through the Starling banking app. The app is connected to 24/7/365 support - the customer service team is at the heart of our company.

    As a team leader, you inspire and motivate your team to give the best service to our customers. You lead from the front, showcasing your finely tuned customer service skills on a daily basis. Not only that, we look to you to share solutions that will make our's, and our customers lives, better.

    Shifts: This role will cover a 12 week rotation between 6am - 20:30 Monday - Sunday. This is a hybrid role, the first 6 weeks will be spent full time in the office, followed by a 40% office & 60% home split after this period.

    Responsibilities: Positively influence and contribute to the team culture. Motivate, coach and develop staff in the Contact Centre. Maintain a degree of technical knowledge of our products and services. Provide exceptional customer service via phone, email, live chat and social media in a live environment as required. Respond to customer complaints and escalate issues as necessary. Show ownership and accountability for offering solutions to benefit our customers and the business. Drive continuous improvement ethos within the contact centre and the business. Actively improve processes, workflows and service to our customers. Proactively seeking solutions for potential issues. Leading our Customer Service teams in a 24/7 environment. Requirements Experience leading a team. Previous experience of a contact centre environment is desirable. Accountable leader with strong customer focus. We aren't fans of big, formal training sessions. However, you will be able to demonstrate your skills in up-skilling and coaching team members. We are a fast moving, constantly changing business. Ability to adapt to, and lead people through change is paramount. Excellent written and verbal communication skills. Ability to balance workload and schedules with multiple priorities. Benefits Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less
  • Senior Penetration Tester  

    - London
    DescriptionStarling is the UK's first and leading digital bank on a mi... Read More
    Description

    Starling is the UK's first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Read more about Our Story here.

    We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

    Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

    The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

    Hybrid Working

    We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week.

    About the Role

    As an experienced Penetration Tester at Starling, you'll be joining an established team, working with talented cyber security professionals to ensure our services are designed, developed and operated securely.

    This is a collaborative role - you'll directly interact with multiple areas of the business to understand requirements, conduct research, perform security testing, and report issues aligned to our risk framework.

    Being an internal tester, you'll gain a strong understanding of how technology works at Starling to enable in-depth testing. You'll also support remediation processes, seeing your findings lead to tangible security improvements.

    We understand the importance of knowledge and expertise remaining current, so we'll actively support your advancement through research and training. In turn, you'll help us continuously improve our processes, methodologies and tools to maintain the highest standard of testing.

    Responsibilities Scoping and performing mobile, web application, cloud and infrastructure penetration tests. Collaborating with engineering teams to facilitate secure development, including: Reviewing and analysing proposed technical solutions to identify appropriate security controls. Conducting code reviews of features and critical security components. Performing in-depth practical security testing. Advising on the remediation of security issues and identifying solutions to address root causes. Automating security testing and developing internal tooling to achieve continuous assurance. Identifying and implementing improvements to the team's internal processes and procedures. Mentoring less-experienced team members, leading by example in technical assessments, and promoting a collaborative approach to security across Starling. Requirements

    We're open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications.

    Ideally, we would like: 5+ years technical information security experience. Experience in mobile, web application, cloud and infrastructure penetration testing. Technical knowledge - we don't expect mastery of every area, but are looking for a good foundation in the following domains: Mobile security (iOS and Android) Web application security Networking and associated protocols Cloud security (AWS and GCP) Containers and Kubernetes A desire to learn, and the ability to apply technical security knowledge to new and unfamiliar areas. Penetration testing qualifications (e.g. CREST Certified Tester, OSCP) or equivalent industry experience. Experience performing code reviews or code-assisted testing, particularly in Java and Go. Experience in automation of security testing (e.g. using Python or Go). Excellent verbal and written communication skills. Interview process

    Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First stage with the Penetration Testing Team Lead Second stage with additional members of the Penetration Testing team Final stage with Infosec Director and CISO Benefits

    We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us

    You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

    Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

    When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less
  • Customer Service Team Lead - Part Time Evenings  

    - Hampshire
    DescriptionCustomer Service Team Lead - 30 Hours, EveningsLocation - S... Read More
    Description

    Customer Service Team Lead - 30 Hours, Evenings

    Location - Southampton

    Reporting to - Customer Service Operations Manager

    Closing date - Wednesday 6th May, 12pm

    At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values.

    Our vision is to create a banking industry that serves everyone - by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

    Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

    Our Customer Service team is at the core of our success - and as a Customer Service Team Leader you will inspire and motivate your team to give the best service to our customers. You will lead from the front, showcasing your finely tuned customer service skills on a daily basis. Not only that, we'll look to you to share solutions that will make your colleague's and your customer's lives better.

    Here at Starling we truly put our customers first - and we want to hire leaders who are driven to do the same!

    The shifts:

    We want our customers to be able to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there.

    Evenings - 30 hours a week (8.5 hour shift (1 hour lunch) with 12 shifts over the three weeks so average of 4 shifts of 7.5 hours worked for a 30 hour average), 17:00 - 01:30 Monday to Sunday

    The recruitment process:

    Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious.

    Once we have reviewed your application we will be in touch to let you know if we are progressing your application further or not. If progressed, we will then invite you to book a call with someone from our talent acquisition team or record a video.

    After the call/video, if the role seems like the right fit, we will invite you for an interview with a Leader from our Customer Services team. They will be able to give you even more insight into the role and life at Starling and talk to you about your experience and love of customer service! The interview will be made up of Q&A questions, role play activity and a written communication exercise.

    We're looking for people who are passionate about us and our product, so check out our App or read about our journey before meeting with us.

    The training :

    You will receive 6 weeks of face to face training.

    Requirements

    You'll support your team and our customers by : Positively influence and contribute to the team culture. Motivating, coaching and developing staff in the Contact Centre. Maintaining your knowledge of our processes, products and services. Leading by example and delivering exceptional customer service via phone, email, live chat and social media as required. Responding to customer complaints and escalating issues as necessary. Taking ownership and accountability for finding solutions that benefit our customers and the bank. Driving a continuous improvement ethos within the contact centre and the bank. Actively improve processes, workflows and service to our customers. Proactively seeking solutions for potential issues. Leading our Customer Service teams in a busy 24/7 environment. About you : Experience of leading a team. Previous experience of a contact centre environment is desirable. Accountable leader with strong customer focus. Able to demonstrate your skills in up-skilling and coaching team members. We are a fast moving, constantly changing business - your ability to adapt and lead people through change is paramount. Excellent written and verbal communication skills. Able to balance workload and schedules with multiple priorities. Benefits

    Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less

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