Company Detail

Starling Bank
Member Since,
Login to View contact details
Login

About Company

Job Openings

  • Customer Service Team Member - Part Time Evenings  

    - Cardiff
    We are a leading digital bank on a mission to disrupt the banking indu... Read More
    We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life. Our customer service department is at the core of our success. As the point of contact for our customers, being able to respond to their needs in an efficient and timely manner is what helps set us apart from the competition.As our customer numbers continue to grow, so does our need to hire fantastic people to serve them. Our Customer Service Team Members are our greatest asset - representing Starling to the people that rely on us to help manage their financial lives. We don’t silo you into one particular area, so the queries you deal with will be wide ranging, from the simple to the complex. You will deal with inbound calls, online chat, social media and emails, offering a varied yet challenging role! Here at Starling we truly put our customers first, we’re different from other contact centres in that we don’t have strict targets, we do this as we really want our customer service team members to focus on quality. You'll receive regular feedback to ensure you're giving our customers the best possible service. We don’t offer bonuses or incentives, we want to hire people who are driven to do the best for our customers. Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.The starting salary for this role is £26,500 pro-rata. We're looking for customer obsessed people, regardless of your background & experience if that's you, we want to hear from you! The shifts: Evenings - 25 hours a week (5 x 5 hours shifts), between 5pm - 12am Monday to Sunday.Our contact centres are open 365 days per year. We’re passionate about improving work life balance and therefore commit to providing your rota at least 6 weeks in advance and offer hybrid working - you'll spend around 60% of the time in the office with your team and 40% working from home. Your application form will capture your shift preferences. The recruitment process: Once we have reviewed your application we will be in touch to let you know if we are progressing your application further or not. If progressed, we will then invite you to book a call with someone from our talent acquisition team or record a video.After the call/video, if the role seems like the right fit, we will invite you for a final stage video interview with a Team Leader from our Customer Services team. They will be able to give you even more insight in to the role and life at Starling and talk to you about your experience and love of customer service! The interview will be made up of Q&A questions, Role play activity and a written communication exercise. We’re looking for people who are passionate about us and our product, so check out our App or read about our journey before meeting with us. Training for the role:We have an 6 week training programme which is run from the office so you'll need to be able to commit to being in the office every day for your first 6 weeks with us. The training gives you all of the skills and support you need to succeed at Starling! Training options 1. 9:00 - 17:30 Monday - Friday for 6 weeks, all office based2. 9:00 - 17:30 Monday - Friday for 2 weeks followed by 17:00 - 23:00 Monday - Friday for 4 weeks, all office based. Your responsibilities will include: Providing exceptional customer service via phone, email, live chat and social media. Showing ownership and accountability for offering solutions that help and benefit our customers. Maintaining high service standards and continually improving the service to our customers. Responding to customer complaints and escalating issues as necessary. Supporting continuous improvement ethos within the contact centre. Actively seeking to improve processes and workflows. Working well within a dynamic team environment. Requirements Working in a contact centre environment is not essential - showing us you understand what great customer service looks like is. Comfortable talking to customers however they choose to reach out. Don’t be afraid to pick up the phone! Excellent written and verbal communication skills. No two days here are the same - you should be comfortable working in a changing environment. Money is an emotive subject and therefore some interactions can be difficult, our team members need to be resilient and able to deal with irate and unsatisfied customers. We will offer lots of training and guidance but Starling is a FinTech organisation and therefore colleagues need basic IT skills to navigate our laptops (usually Apple Mac) and systems. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day’s holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us:You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems. Read Less
  • Android Engineer - Engine by Starling  

    - London
    At Engine by Starling, we are on a mission to find and work with leadi... Read More
    At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.Hybrid WorkingWe have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our offices so that we're able to interact and collaborate in person.About Engineering at Engine by Starling - Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear more from the team in some case studies below, and our work with Women In Tech. Day in the Life of a Mobile Engineer Working as a Mobile QA Leading the Android Team We are looking for engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to banking worldwide. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Engine, to continue changing banking for good.As an Engineer you will: Contribute to our award winning Android app and internal tooling Build new features and products from scratch in a configurable way Share your knowledge with those around you, contributing to our learning culture Own your projects, working in small teams across the bank to collaboratively deliver Aim for greatness in everything you do, staying curious and inquisitive Be part of a scaling team and organisation as we change banking for good You are empowered to make the decisions necessary for the project and to provide insight to the team leads. You’ll also be working closely with other Android engineers with a variety of experience levels and interests, helping us improve and develop our Android app, CI automations and tooling. You’ll be committing, reviewing and shipping new code right from the first week! RequirementsAs an Android engineer, you’ll report to and catch-up regularly with a mobile lead engineer who will support you on your journey in Engine. We have a strong collaborative and open culture here so you’ll find support outside your team too. As a fully digital bank, we are looking for engineers that are able to understand and prioritise security when implementing new features, fixing bugs or making technical improvements, across all the layers. Our team is designing, building and releasing new screens every day, for this reason we are interested in people with a particular focus on Accessibility along with writing clean and maintainable code. The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building the code, shipping and maintaining it, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our aim is to deliver stable, resilient and high quality code, that is why testing is another key quality we look for when expanding our team. We use Espresso to write our UI/E2E Test and JUnit to write our Unit Tests across all layers of the application, as well as manually test all features before they go into production. We also work closely with QA engineers to ensure we have an additional level of testing when working on complex feature delivery. The Android world In the Engine Android project we are proud to be working with some of the latest technologies in the industry. When adopting new technologies we always consider as a team whether it’s the best choice for our product and our users. We are currently in the process of building a number of SDKs for our clients utilising the modules we’ve already created in the Starling UK App. We’ll be using these to support the development of an app in Romania with SaltBank and build an entirely new banking app for one of our partners in Australia called AMP Bank, a really exciting opportunity! In the Engine SDKs we generally aim to use the latest technology as our clients would expect, but, we also rely heavily on the existing Starling codebase which uses some older libraries too, so you’ll need a good understanding of a wide range of libraries and technologies. We use Dagger, Realm, Retrofit, Coil, Compose, Coroutines and Compose, but there’s still a lot of work to do migrating from XML layouts and RxJava2.Building SDKs that we plan to launch internationally can present some new challenges, so if you’ve ever had experience maintaining a library, contributing to OSS, or have dealt with Internationalisation we’d love to hear about it. If that’s all new to you, don’t worry, we’re learning too!We want our app to look great for the Android platform and have worked closely with our designers to set up a component library and have themed our app accordingly. Feature parity is important to us so Android and iOS apps are often built alongside each other. As a team we meet together every week to talk through pain points and potential improvements we’ll like to make to the project. We regularly meet in real life to attend conferences and meet-ups together too! Interview processInterviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: First interview: ~45 minutes Take home technical test (no time limit) Technical face to face: hours Final Interview: ~45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day’s holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us:You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less
  • Fraud Oversight Manager  

    - London
    Hello, we’re Starling. We built a new kind of bank because we knew tec... Read More
    Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We are seeking a Fraud Oversight Manager to join the Second Line of Defence within the Bank, supporting the Head of Fraud Risk in monitoring and managing fraud risk exposure.As part of this team, you will play a key role in protecting our customers by identifying and mitigating fraud threats across the organisation. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Responsibilities - Fraud Assurance & Risk Management - develop fraud assurance framework and tools to evaluate the adequacy and effectiveness of fraud prevention controls - Risk Assessments & Mitigation - conduct risk assessments across the business and oversee the implementation of mitigation strategies - Reporting & Stakeholder Communication - Capturing findings from reviews in formal reports, and communicate insights and recommendations to key stakeholders - Regulatory Compliance - Monitor and ensure compliance with new and existing regulation, legislation and industry standards - Data Analysis & Insights - Analyse fraud-related data, identifying trends, patterns and emerging risks, and share insights with relevant teams - Best Practice & Collaboration - Work closely with internal teams and external partners to ensure fraud risk management aligns with industry best practice - Training & Awareness - Design and deliver fraud risk training to colleagues across the business - Regulatory Engagement - Have awareness of recent regulatory changes, respond to information requests from regulatory bodies, and support the business in meeting regulatory obligations.Requirements- Approximately 3-5 years experience in a Fraud or Risk Management role - Strong analytical and critical thinking skills, with the ability to work independently and solve complex problems - A naturally inquisitive mindset, with the ability to assess data, identify risks, and propose solutions - Excellent communication and stakeholder management skills, with experience presenting findings both verbally and in writing - A proactive and adaptable approach to change, with the ability to thrive in a dynamic environment.Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day’s holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About UsYou may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less
  • Head of Banking Solutions - Retail  

    - London
    Hello, we’re Starling. We built a new kind of bank because we knew tec... Read More
    Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.Ready to shape the future of retail banking?As our Head of Banking Solutions - Retail, you have real scope to influence how we shape and scale our personal savings proposition with the opportunity to grow into other banking product areas over time. You'll lead the development and delivery of savings products, with a focus on customer needs, performance, and compliance. You'll also help foster an inclusive and supportive team culture, one that values collaboration, continuous improvement, and thoughtful decision making. This role sits at the intersection of commercial strategy and customer value, ideal for someone who enjoys working cross-functionally and making a meaningful impact. Key Responsibilities include: Design and deliver new customer solutions Work with the propositions team to ensure that new solutions are targeted at priority segments Manage product’s performance and P&L Drive customer growth and active customers Understanding end-to-end customer journeys and funnels to improve customer experience  Own 1st line product risk management through the product lifecycle (i.e. design, build, test, launch, onboard, in life, exit) Engage effectively with key parts of the Bank including Product / Technology, Finance, Marketing, Operations, Legal, 2nd and 3rd line Ensure a strong 1st line product risk culture and ensure good outcomes for customers through appropriate governance Ensure product reviews are completed on time and to the requisite standard Build and empower a robust customer solution and performance driven team that is inclusive, ambitious and engaged Requirements Extensive product management experience with robust customer, commercial and regulatory focus  Substantial experience managing a high performance team Track record of delivering growth and launching new products safely Understanding of control and regulatory environments and experience of managing risk and compliance Customer orientation - excited and driven by the opportunity to better understand retail customers and their needs and building E2E journeys and solutions for them Understanding and application of Consumer Duty Excellent stakeholder management and influencing skills. Able to work effectively cross-team to make things happen, dealing with everyone, across all functions at all levels. Good interpersonal and communication skills Comfortable working across a variety of tasks and able to prioritise and stay focused Thrives in a structured yet evolving environment where clear goals and collaboration are key Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day’s holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us:You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less
  • Decision Systems Analyst  

    - London
    Hello, we’re Starling. We built a new kind of bank because we knew tec... Read More
    Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. This is a newly created role to support the growth of Starlings Retail Lending proposition through the management and maintenance of strategies within the selected Decision System. This role will be pivotal in the creation of a new decision systems function with Starling and with the opportunity to lead on new product launches.Key Responsibilities: Support the delivery of new retail lending products with the decision system Build, test, maintain and deploy credit strategies for new products Supporting the development of credit decisioning strategies for both retail and SME unsecured products Deliver BAU lending changes and support wider programme initiatives providing key Decision System subject matter expertise Drive best practice and help to create and manage system governance processes Build strong stakeholder relationships, both with internal and key external contacts Requirements Experience in decision systems using any of the following platforms PowerCurve, FICO OM, FICO Blaze, GDS, Provenir, Lending Metrics,Taktile Relevant experience and understanding of credit risk or risk delivery function Experience delivering large scale projects including inputting to architectural design, delivery, testing and programme delivery Highly technical with an ability to interpret requirements and provide subject matter expertise in delivering best outcomes Strong problem solver who is able to influence wider business stakeholders with best practice knowledge Strong interpersonal and communication skills Highly organised, with the ability to deliver to deadlines and manage conflicting priorities within a dynamic environment  Strong attention to detail and technical expertise in decisioning and wider architecture for lending Personal accountability Strong communication and influencing Highly effective at planning and delivering decision systems changes and programmes Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day’s holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About UsYou may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less
  • Head of Acquiring and Open Banking Solutions  

    - London
    Hello, we’re Starling. We built a new kind of bank because we knew tec... Read More
    Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.This is an exciting opportunity to join Starling’s Customer and Banking team to build out and run our growing suite of acquiring solutions and open banking capabilities.  TA our Head of Acquiring and Open Banking you'll act as the Solution Owner for Retail, helping our retail customers to efficiently and securely top-up their accounts, request money and make payments. You will support the Business Solutions team to help our SME customers get paid faster.  You'll own the services, and work alongside Retail Bank, Business Bank and Starling Banking Services (SBS) teams to take the solutions to our customers.You'll also own our card acquiring relationships / solutions (e.g., Settle-Up / pay by card), open banking solutions (e.g., PIS / AIS) and direct debit origination and associated payouts/refunds capabilities.  The role holder will work with our internal tech / product teams to compliantly build solutions, and complement our stack by bringing in leading technology service providers where appropriate.Key accountabilities:Acquiring ownership Act as the central technical lead for all acquiring services (card, DDO etc.), working alongside Business Solutions to run our payment partnerships. Manage the Bank’s traditional card acquiring capabilities alongside the services’ end-users in the Retail Bank, Business Bank and SBS.   Act as the lead for merchant acquiring PCI-DSS requirements. Manage related payout / refund / indemnity services. Open Banking solutions Alongside technology, run and develop our open banking Payment Initiation Services and our internal AIS capability Act as the SME for Starling’s ASPSP participation, in particular PIS sweeping and future commercial VRP engagements  Represent Starling at key industry events and forums, in particular Bank representation at the Open Banking Founding Funders Forum and other scheme commercial VRP opportunities Journey commercialisation Work collaboratively with colleagues in the Business Bank / Retail Bank / SBS to take the solutions to market  Support with customer price setting (where relevant) and manage service costs Requirements Must have run scale card acquiring relationships on the merchant side, covering PCI-DSS Must have experience in PIS and AIS capabilities, across multiple use cases Must have knowledge of and experience in Direct Debit Origination services Proven payments vocation - must care passionately about payments, want to learn more and appetite to upgrade the Bank’s understanding Consistently act with the highest ethical standards, ensuring decisions are always in the best interest of our customers, colleagues, and the bank. Lead by example, fostering a culture of trust and transparency across all levelsGood to have Experience in collaborating effectively across a variety of business areas and ability to interact effectively with all levels.  Diplomacy and emotional intelligence to build robust professional relationships at all levels  Hands-on, resilient and adaptable to a fast moving environments Ability to communicate complex concepts and issues in a business-friendly manner to senior/executive management. Excellent verbal and written communication skills Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day’s holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us:You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less
  • Product Security Engineer - Engine by Starling  

    - London
    At Engine by Starling, we are on a mission to find and work with leadi... Read More
    At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and a year ago we split out as a separate business. Starling Bank has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.Our technologists are at the very heart of Engine and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.Hybrid WorkingWe have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our offices so that we're able to interact and collaborate in person.About the role:As a Product Security Engineer at Engine, you will be a technical strategist responsible for proactively identifying and mitigating security risks across our platform and products. Your primary mission is to ensure we build secure systems by providing expert security analysis, architectural guidance, and process leadership. You will lead threat modelling sessions, conduct in-depth security reviews of new features, manage our penetration testing programme, and triage complex findings. This role requires a deep understanding of technology and attack vectors, combined with the ability to think strategically and communicate complex risks to both technical and non-technical stakeholders.Engine by Starling engineers are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from the team in our latest Blog or our case studies with Women in Tech.We are looking for an experienced Product Security Engineer to join our growing Security Engineering team, working closely with the GRC team and the various Engine Technology teams to make sure security is at the heart of all our technical processes. Your place within the team will depend on your individual strengths and interests.This role will cover a wide array of security areas across our multi-tenant SaaS cloud environments and internal infrastructure and will require a skilled individual to spearhead efforts in fortifying both infrastructure and application platforms, against potential threats.What you’ll get to do? Conduct comprehensive security architecture and design reviews, ensuring that security is embedded from the start Lead the threat modelling process (e.g., using STRIDE) for new products and features, identifying potential design flaws and defining security requirements Manage the end-to-end penetration testing lifecycle, from scoping engagements with technical teams to triaging, validating, and driving the remediation of findings Analyse and interpret results from security tools (SAST, DAST, vulnerability scanners) to prioritise and address the most critical risks Act as a key security advisor to engineering teams, providing expert guidance on security best practices, vulnerability mitigation, and secure design patterns Translate regulatory requirements (PCI DSS, SOC 2, ISO 27001) into concrete technical controls and implementation plans in collaboration with the GRC team Lead incident response efforts, including investigation and remediation of security breaches Support our internal security awareness and training programs and advocating the DevSecOps mindset that we have created across our technology teams RequirementsWhat skills are essential: Significant experience in a security-focused role with a strong emphasis on risk analysis, threat detection, and architectural review Proven expertise in conducting threat modelling and security design reviews for complex, cloud-native applications (AWS/GCP, Kubernetes) Deep understanding of common application and infrastructure vulnerabilities (OWASP Top 10, MITRE ATT&CK) and their mitigation Experience managing penetration testing engagements and working with development teams on remediation Mature understanding and experience with cloud security architecture (AWS, Google Cloud) The ability to read and understand code (e.g., Go, Python) and Infrastructure-as-Code (Terraform) to effectively analyse security risks The ability to document security requirements from various stakeholders A practical understanding of how to integrate security into the software development lifecycle Excellent communication skills, with the ability to articulate complex technical risks to diverse audiences A thorough understanding of the incident response process and the principles of Zero Trust architecture A proactive approach to staying updated with the latest security threats, vulnerabilities, and mitigation techniques What skills are desirable, but not essential: Hands-on experience helping a company achieve and maintain compliance with frameworks like SOC 2, ISO 27001, or PCI DSS Experience in automating security controls and compliance checks against standards and frameworks which include SOC 2, ISO 27001, PCI DSS/3DS Experience performing secure code reviews and using SAST/DAST tools for security approvals Expertise in Kubernetes, securing clusters and meshes (Cilium is preferable), networking best practices and RBAC implementation (CKA, CKS qualifications are a plus) Container security knowledge including container image provenance (e.g. Sigstore, Notary) with an in-depth knowledge of container runtimes Strong understanding of network protocols & practices, firewalls, intrusion detection/prevention systems and WAFs Understanding of integrating security into the software development lifecycle Experience performing secure code reviews and security approvals including the use of static and dynamic application security testing (SAST/DAST) tools Experience in Cryptography management & enhancements Experience configuring and utilising cloud-native security logging, monitoring, and detection services Experience with Infrastructure as Code and infrastructure provisioning tools (Cloudformation, Terraform) for analysis and review Scripting and programming skills (e.g., Python, Go) for creating proof-of-concepts or small scripts to validate findings Relevant security certifications such as ISC2 CC, CISSP, CCSP, CISM, AWS Security Specialist or GCP Professional Cloud Security Engineer Our Interview processInterviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Initial interview with our Staff Security Engineer - ~45 minutes Take home technical task to be discussed in the next interview Technical interview with some of our Security and Information Security team members - ~1.5 hours Final interview with our CTO / deputy CTO ~45 minutes Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day’s holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About UsYou may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Read Less
  • Fraud Oversight Manager  

    - London
    Responsibilities - Fraud Assurance & Risk Management - develop fra... Read More
    Responsibilities

    - Fraud Assurance & Risk Management

    - develop fraud assurance framework and tools to evaluate the adequacy and effectiveness of fraud prevention controls - Risk Assessments & Mitigation

    - conduct risk assessments across the business and oversee the implementation of mitigation strategies

    - Reporting & Stakeholdermunication

    - Capturing findings from reviews in formal reports, andmunicate insights and rmendations to key stakeholders - Regulatorypliance

    - Monitor and ensurepliance with new and existing regulation, legislation and industry standards

    - Data Analysis & Insights

    - Analyse fraud-related data, identifying trends, patterns and emerging risks, and share insights with relevant teams

    - Best Practice & Collaboration

    - Work closely with internal teams and external partners to ensure fraud risk management aligns with industry best practice

    - Training & Awareness - Design and deliver fraud risk training to colleagues across the business

    - Regulatory Engagement

    - Have awareness of recent regulatory changes, respond to information requests from regulatory bodies, and support the business in meeting regulatory obligations.

    Requirements

    - Approximately 3-5 years experience in a Fraud or Risk Management role

    - Strong analytical and critical thinking skills, with the ability to work independently and solveplex problems

    - A naturally inquisitive mindset, with the ability to assess data, identify risks, and propose solutions

    - Excellentmunication and stakeholder management skills, with experience presenting findings both verbally and in writing

    - A proactive and adaptable approach to change, with the ability to thrive in a dynamic environment.

    Benefits
    25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice,pany enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships
    About Us

    You may be put off applying for a role because you don't tick every box. Forget that! While we can't amodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.

    We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

    Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.

    By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. Job ID 03B70C29F9 Read Less
  • Fraud Oversight Manager  

    - Cardiff
    Hello, we’re Starling. We built a new kind of bank because we knew tec... Read More
    Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We are seeking a Fraud Oversight Manager to join the Second Line of Defence within the Bank, supporting the Head of Fraud Risk in monitoring and managing fraud risk exposure.As part of this team, you will play a key role in protecting our customers by identifying and mitigating fraud threats across the organisation. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Responsibilities - Fraud Assurance & Risk Management - develop fraud assurance framework and tools to evaluate the adequacy and effectiveness of fraud prevention controls - Risk Assessments & Mitigation - conduct risk assessments across the business and oversee the implementation of mitigation strategies - Reporting & Stakeholder Communication - Capturing findings from reviews in formal reports, and communicate insights and recommendations to key stakeholders - Regulatory Compliance - Monitor and ensure compliance with new and existing regulation, legislation and industry standards - Data Analysis & Insights - Analyse fraud-related data, identifying trends, patterns and emerging risks, and share insights with relevant teams - Best Practice & Collaboration - Work closely with internal teams and external partners to ensure fraud risk management aligns with industry best practice - Training & Awareness - Design and deliver fraud risk training to colleagues across the business - Regulatory Engagement - Have awareness of recent regulatory changes, respond to information requests from regulatory bodies, and support the business in meeting regulatory obligations.Requirements- Approximately 3-5 years experience in a Fraud or Risk Management role - Strong analytical and critical thinking skills, with the ability to work independently and solve complex problems - A naturally inquisitive mindset, with the ability to assess data, identify risks, and propose solutions - Excellent communication and stakeholder management skills, with experience presenting findings both verbally and in writing - A proactive and adaptable approach to change, with the ability to thrive in a dynamic environment.Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day’s holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About UsYou may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems. Read Less
  • Technical Payments Lead  

    - London
    Hello, we’re Starling. We built a new kind of bank because we knew tec... Read More
    Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.As our Technical Payments Lead you will lead on managing one or more of our key payment services (FPS, BACS, CHAPS, Cheques etc.), ensuring the Bank remains compliant with payment regulations and that we deliver great outcomes for our customers.This role reports directly to the Head of Payments Solutions and Compliance, where you will play a key part in the Payment Solutions team. which covers the journey ownership, strategy and regulatory engagement for our payment services, with an emphasis on regulatory ownership for Payments as an Important Business Service (IBS) for the bank.Key accountabilities: Act as payments lead for specific payment services, in particular our Important Business Services (IBS). Operate as the payments service SME, providing guidance and technical / regulatory input to the broader Bank Hold E2E oversight of the payment service, undertaking journey mapping, reviewing processes and constantly improving our payment service capabilities Develop, own, review and react to operational reporting and payment metrics (, transaction processing MI) for the specific payment services covered by the role Ensure relevant regulatory requirements (, PSR2017 / PSD2 etc.) are embedded across the business and adhered to Where relevant, manage payment limits and configurations for the specific payment services Alongside the Payment Operations team, help build out our operational payments service catalogue and pay ops SLAs, ensuring that regulatory expectations are met and that we are delivering good outcomes for customers Hold a forward looking view of industry, competitor and regulatory trends. Maintain understanding of relevant national payments infrastructure and developments Work alongside our Payments Risk and Compliance Manager to ensure our RCSA is up to date and controls are effective Act as the point person and SME for any issues or events, working alongside engineering, ops and compliance etc. to mitigate and manage in a timely and effective manner, consistent with regulatory expectations RequirementsEssential experience Experience of working in a similar regulated payments environment Has worked alongside payment operational teams and engineering teams Understands payments exception management and financial crime operations Working knowledge of one or more of our key payment rails FPS / BACS / CHAPS etc. Can evidence technical / regulatory payments knowledge Has managed payments incidents / events and understands importance of effective business continuity planning Vocational interest and curiosity in payments trends, appetite to learn and share knowledge with the broader organisation Consistently act with the highest ethical standards, ensuring decisions are always in the best interest of our customers, colleagues, and the bank.  Lead by example, fostering a culture of trust and transparency across all levels. Experience in collaborating effectively across a variety of business areas  Diplomacy and emotional intelligence to build strong professional relationships Hands-on, resilient and adaptable to a fast moving environments Ability to communicate complex concepts and issues in a business-friendly manner to senior/executive management. Excellent verbal and written communication skills Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day’s holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About us:You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch ’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems. Read Less

Company Detail

  • Is Email Verified
    No
  • Total Employees
  • Established In
  • Current jobs

Google Map

For Jobseekers
For Employers
Contact Us
Astrid-Lindgren-Weg 12 38229 Salzgitter Germany