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  Customer Service Advisor TLNT1_NI  

  Staffline Recruitment NI Ltd.

  [permanent] - Newtownards

  Posted: 19/03/2026

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  Role: Customer Service Advisor Location: Newtownards Type: Permanent H... Read More

  Role: Customer Service Advisor Location: Newtownards Type: Permanent Hours: 40hrs/ week- hours worked between the hours of 07:00 and 23:00 Hybrid working is available on successful completion of the initial training period Shifts are scheduled across the operational window, which may include evenings and weekends. About: We are recruiting Customer Service Advisors on behalf of a major UK organisation. This is a fantastic opportunity to join a supportive team, receive full training, and develop your career in customer service. You will be responsible for delivering outstanding customer support, handling enquiries professionally and efficiently, and providing a positive experience for every customer. Key Responsibilities: Manage inbound customer calls and queries Provide clear, accurate, and helpful support Record information accurately in line with organisational procedures Work collaboratively as part of a team Maintain professionalism and a positive customer-focused approach Pre-Employment Screening: Please note that successful applicants will be required to complete: Right to work verification, Identity verification, Criminal record check (Basic Disclosure), Credit check, Employment references Please contact Ellen at Staffline Recruitment for further details Skills: Customer Service Communication IT Literate Organisation Benefits: Work From Home Read Less

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• 

  CRM Manager - Belfast TLNT1_NI  

  Staffline Recruitment NI Ltd.

  [permanent fulltime] - Belfast

  Posted: 18/03/2026

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  Belfast Permanent | Full-Time | 37.5 Hours per Week Salary: £35,000 pe... Read More

  Belfast Permanent | Full-Time | 37.5 Hours per Week Salary: £35,000 per annum OTE: £38,500 Benefits Annual bonus / rewards scheme 29 days annual leave including public holidays Rising to 36 days annual leave after successful probation Pension from day one Private healthcare from day one Life assurance cover from day one Opportunity to lead CRM improvements and system enhancement projects Exposure to senior stakeholders across Ireland Fast-paced, collaborative working environment Long-term career development within an established business CRM Manager - Belfast Staffline Recruitment Ireland is seeking a CRM Manager to join its Belfast-based IT team. This is an excellent opportunity for an experienced systems professional to take ownership of Staffline's CRM platform and associated applications, supporting the ongoing development of Stellar and wider business improvement plans. The successful candidate will play a key role in maintaining system performance, improving data quality, delivering projects, supporting users and driving continuous improvement. As CRM Manager, you will act as the main point of contact for the CRM system, overseeing day-to-day performance, troubleshooting issues, delivering enhancements and liaising with the CRM provider. You will also work closely with senior stakeholders across the business to ensure the system supports operations effectively and provides valuable reporting and insight. This role is ideal for someone with experience in CRM support, business systems analysis, IT projects, stakeholder engagement, reporting and process improvement. Key Responsibilities Act as the main point of contact for the CRM application and associated systems Manage and maintain the CRM database, ensuring data accuracy, reliability and usability Troubleshoot system issues and support users across the business Identify, manage and implement CRM enhancements and upgrades Lead and support CRM-related projects from planning through to delivery Develop insightful reports and management information for the Executive team Work closely with the CRM provider and development team to improve system functionality Support process improvement across the business through effective use of CRM tools Deliver training to staff and create guidance or support materials where required Build strong relationships with internal stakeholders across Northern Ireland and the Republic of Ireland Monitor system performance and support continuous improvement initiatives Essential Criteria At least 1 year's experience in business systems analysis, IT projects, or implementing IT solutions with internal customers Strong analytical skills with a willingness to learn and develop Excellent interpersonal and communication skills Strong attention to detail and a proactive approach Awareness of incident and problem management processes Strong written and verbal communication skills Good working knowledge of Microsoft Office, including Excel Full clean driving licence, with flexibility for occasional travel across Northern Ireland and the Republic of Ireland Desirable Criteria Experience in any of the following would be advantageous: CRM application support Project administration Customer service Creating training materials Delivering staff training Change management and process improvement Presenting to stakeholders and senior teams Apply Now To apply, please submit your CV using the link below. Closing date for applications is 01/04/2026. Skills: business systems analysis IT projects implementing IT solutions Benefits: Work From Home OTE £38.5K Read Less

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• 

  Reservations Agent TLNT1_NI  

  Staffline Recruitment NI Ltd.

  [fulltime] - Armagh

  Posted: 16/03/2026

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  Reservations Agent Working as a reservation agent at involves handling... Read More

  Reservations Agent Working as a reservation agent at involves handling inbound and outbound calls to assist customers with their shipping needs. This role requires excellent communication skills, as you'll be talking to customers about their current requirements and reserving space on ships based in the UK, Ireland, and beyond. You'll need to be detail-oriented to ensure all reservations are accurately processed and any amendments or cancellations are handled efficiently. The ability to work under pressure and manage multiple tasks simultaneously is crucial, as you'll be dealing with various customer queries and ensuring their needs are met promptly. Reservation agents are part of a dedicated team that provides specialised shipping services to a wide range of valuable customers. The company prides itself on its commitment to excellence and customer satisfaction, making it a rewarding environment for those passionate about logistics and customer service. You'll receive comprehensive training to help you excel in your role and stay updated with industry trends and regulations Key Info: Salary £25k Various Shifts (8 Hour Day) 9-5 and 11-7 On-call allowance £50 gross (1 per week) and weekend allowance £200 net (1 in 6) Skills: Telephone Skills Customer Service Multitask Computer Literate Benefits: Parking Health Insurance after 1 year service Skills: Customer Service Administration IT Literate Read Less

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• 

  Production Operative | Newtownards | Shifts | £16 - £18 p/h TLNT1_NI  

  Staffline Recruitment NI Ltd.

  [temporary] - Newtownards

  Posted: 12/03/2026

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  Production Operative | Newtownards | Shiftwork | £16 - £18 per hour (p... Read More

  Production Operative | Newtownards | Shiftwork | £16 - £18 per hour (plus OT) Staffline is currently seeking production operatives to join our client, a leading dairy manufacturer, on a long-term temporary basis at their site in Newtownards. Role: Reporting to the Shift Supervisor you will be responsible for ensuring the efficient running of various production lines on a rotational basis. Duties: Keeping production lines running. Calibrating/programming machinery. Conducting quality checks. Checking products for defects. Preparing of goods for dispatch. Reporting breakdowns, spillages, etc. Forklift driving (if/when qualified). Criteria: Flexible to work shifts. Previous warehouse/production experience preferred. Counterbalance forklift licence or willing to obtain one when in the post. Hours of work: Long week = 46 hours per week (4 days) Short week = 34.5 hours per week (3 days) Rotational shifts from 6am to 6pm and 6pm to 6am. Rate of pay: £16 per hour (rising to £17.37 after training) Overtime paid after 37 hours. For further information please submit your CV via the link in Microsoft Word format or call Craig Smart in our Belfast office on Skills: Production Warehouse Manufacturing Forklift Read Less

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• 

  Head of Marketing TLNT1_NI  

  Staffline Recruitment NI Ltd.

  [permanent] - Dungannon

  Posted: 06/03/2026

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  Head of Marketing Staffline Ireland are recruiting for a Head of Marke... Read More

  Head of Marketing Staffline Ireland are recruiting for a Head of Marketing on behalf of leading Web and Digital Marketing company. The Head of Marketing will own and drive company's performance marketing capability across a diverse client portfolio, with a particular focus on high-velocity consumer growth brands in the prize-competition sector. You will build a market-leading growth function, lead strategy across paid and owned channels, optimise budgets of ~£10m, and deliver measurable growth, acquisition efficiency, and lifetime value improvements. Responsibilities: Develop and lead multi-channel growth strategies across sectors Own forecasting and reporting processes Lead paid media strategy (Meta, TikTok, Google, YouTube) Run creative testing & performance frameworks Ensure ASA/CAP compliance for competition clients Lead and mentor the marketing performance team Drive data-led strategies and optimise funnels Work with exec/founder-level stakeholders Any other duties role may involve Person Specification: 5 years in performance/growth marketing leadership Proven multi-million-pound budget management (~£5m-£10m+) Deep expertise in paid media platforms Experience leading teams & scaling performance Experience with high velocity consumer categories Desirable Criteria: Prize competition / sweepstakes / gaming / D2C experience Knowledge of ASA/CAP regulations and compliance CRM & LTV optimisation experience (e.g., Klaviyo, HubSpot) Experience in always on advertising environments The Rewards The successful Head of Marketing will enjoy a competitive salary depending on experience plus: Bonus Free parking Flexible working options Pension Hybrid working Location The Head of Marketing role will be based in County Tyrone with the option of hybrid working. To be considered for this position, please forward your CV to Ross McConville at Staffline Ireland by clicking on the APPLY button on this page and attaching your CV. The Staffline Ireland Specialist Team is a dedicated division within Staffline Ireland, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care. Skills: Marketing Strategy Media Strategy Marketing Leadership Read Less

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