Job Title: Client Services Manager Location: Greater Belfast Area Salary: Competitive (DOE) Contract: Permanent, Full-time Our client is a well-established organisation operating within the medical and service delivery sector, supporting both public and private customers across Northern Ireland. They provide essential services to event providers, large-scale organisations, and individual service users, with a strong focus on safety, quality, and exceptional customer care. Following recent investment and continued growth, the organisation is expanding their management team and now seeks a Client Services Manager to support the next phase of development. About the Role This is a key leadership position responsible for ensuring high-quality, reliable service delivery across multiple operational teams. You will oversee day-to-day service performance, manage a diverse workforce, support client engagement, and drive continuous improvement across operations and logistics. Working closely with internal teams, including governance, training, and business development, you will play a central role in ensuring operational excellence and strong client satisfaction. If you thrive in a fast-paced, people-focused environment and have a passion for service delivery and operational leadership, this role offers an exciting career opportunity. Key Responsibilities Lead day-to-day service delivery, ensuring high-quality performance and customer satisfaction. Work with governance and quality teams to maintain safe, compliant service operations. Monitor KPIs, SLAs, and performance metrics, taking proactive action where needed. Manage and support operational and logistics teams, promoting a culture of excellence. Build strong working relationships with internal stakeholders and external clients. Collaborate with business development to identify new opportunities and support growth. Lead incident management, escalations, and service recovery when required. Analyse performance data to identify risks, trends, and improvement opportunities. Drive continuous improvement across efficiency, service quality, and user experience. Support budgeting, resource planning, and effective allocation of staff and assets. Produce performance reports and insights for senior leadership. Essential Skills & Experience Proven experience in service delivery, operations, or a related leadership role within the past 3 years. Experience managing multi-disciplinary teams, ideally including mobile/field-based staff. Strong people management capability with the ability to motivate, lead, and develop teams. Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities. Ability to manage escalations, incidents, and performance issues. Comfortable working under pressure and managing competing priorities. Proficient with Microsoft 365 or similar business management software. Desirable Experience within healthcare, clinical services, transport, or staffing-based environments. Knowledge of integrated management systems or ISO 9001:2015. Experience managing contracts, SLAs, and external partners. What's On Offer Competitive salary and benefits package Supportive, collaborative working environment Opportunities for ongoing training and development Some flexible working arrangements The chance to make a genuine impact through high-quality service delivery Please contact Ellen at Staffline Recruitment for further details. Applicants must have full rights to work unrestricted in the United Kingdom. Skills: Service Delivery Operational Support Business Development People Management Service Management
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