Front Office Manager (maternity cover) - London Front Office Manager (maternity cover) St Martins Lane Hotel The Opportunity At our 5-star lifestyle hotel, the front desk is more than a check-in point-it's the heartbeat of the guest experience. We're looking for a confident, charismatic, and detail-driven Front Office Manager to lead our front-of-house team and ensure every arrival, stay, and departure is seamless, stylish, and sincerely memorable. Your Role As Front Office Manager (maternity cover) , you'll be the face of our guest journey and the leader behind the scenes. You'll inspire your team to deliver warm welcomes, thoughtful service, and flawless operations-day and night. What You'll Be Doing Lead and manage the front office team, including reception, concierge, guest services, and night audit. Ensure smooth daily operations and exceptional guest experiences at every touchpoint. Handle escalated guest concerns with professionalism, empathy, and swift resolution. Collaborate with housekeeping, F
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