About the RoleLead General Manager - Scotland CLOSING DATE TO APPLY: 19/02/2026 Edinburgh Waverley and Haymarket Station, Glasgow Central Station, Forth Valley and Glasgow Hospital. If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. As Lead General Manager, you'll be rewarded with a competitive salary of up to £50,000 p.a and enjoy: Discounted meal on shiftColleague discount - up to 50%Friends & Family discount up to 20% (T&C apply)Flexible workingManagement bonus schemeAccess to digital GPs, 24/7 helpline for you & familyWellbeing support through Retail Trust and family friendly leaveVariety of networks to support you, Neurodiversity, LGBTQ+ and many moreLife assurance Apprenticeships and ongoing development opportunitiesShare incentive plan (SIP) Long DescriptionRole Summary
It takes a lot of great people to run one our units, and it takes an Inspirational Leader to ensure our units deliver exceptional customer service and operational excellence. You’ll face lots of interesting challenges as you lead your team and business to be the “best part of our customers journey” every day. Your Key Accountabilities The Lead General Manager is accountable for leading and managing the full site operation, overseeing multiple units within a location (Edinburgh Waverley and Haymarket Station, Glasgow Central Station, Forth Valley and Glasgow Hospital). They are responsible for driving commercial performance, operational excellence and compliance standards across the site. This role ensures a seamless and efficient operation while fostering a high-performing, people-focused culture that delivers results in line with business goals. Main Responsibilities
People Management & Talent DevelopmentLead, coach, and develop Managers and their teams to build capability and engagement across the site.
Oversee scheduling and workforce planning to meet operational demands and optimise labour spend.
Support recruitment, onboarding and retention efforts across all site units.
Financial AccountabilityTake full ownership of the site’s P&L, identifying opportunities to improve revenue, reduce costs and maximise profitability.
Monitor and manage labour, waste, and stock control in line with targets.
Analyse performance data to inform decisions and take corrective action where needed.
Standards, Compliance & AuditsEnsure full compliance with all Food Safety, Health & Safety, and operational policies and procedures.
Lead internal and external audits across the site, driving continuous improvement and embedding best practices.
Ensure all units maintain required documentation and are always audit-ready.
Business Performance & Strategic InputWork closely with Operations managers and support functions to contribute to the wider regional strategy.
Identify and implement local initiatives to improve customer satisfaction, team engagement and commercial performance.
Act as the key point of contact for site-wide communications and operational updates.
Sustainability awareness to include environmental and social responsibility
Key Skills and Experience
Proven experience managing multi-unit operations, ideally within a high-volume retail, hospitality or food service environment.Strong leadership and people development skills, with a track record of building high-performing teams.Solid understanding of P&L management, labour control and commercial decision-making.Experience in Food Safety and Health & Safety compliance, including managing audits.Excellent organisational, communication and problem-solving skills.Adaptability, resilience and a hands-on approach to managing through others.Experience using operational systems like WFM, LynxAbility to respond to unexpected challenges such as staff shortages, customer complaints, supply chain issuesExperience of communicating with external and internal stakeholders
SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us!
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