Job Description The Luggage Porter/Car Jockey role at The Grand, York is focused on ensuring a seamless and exceptional guest experience from the moment of arrival to departure. This role plays a key part in guest service by managing their luggage, assisting with their vehicles, and providing general assistance to enhance their stay. Key responsibilities for your role will be:
Guest Arrival and Departure Assistance:
-Greet guests warmly upon their arrival and departure, creating a positive first and last impression.
-Assist guests with unloading and loading luggage from their vehicles.
-Escort guests to their rooms while carrying or managing their luggage, ensuring a smooth and courteous service.
-Offer information about the hotel’s facilities, services, and any local amenities or attractions that may be of interest.
Vehicle Management:
-Safely park and retrieve guest vehicles upon request, ensuring secure handling of their vehicles.
-Assist with valet parking duties, providing a professional and efficient service.
-Ensure that guest vehicles are parked in designated areas and comply with hotel policies.
Luggage and Storage Management:
-Transport guest luggage to and from rooms efficiently and carefully.
-Assist with storing luggage securely in designated areas for guests who are checking in early or departing later than checkout.
-Ensure that all luggage is handled and transported with care to avoid any damages.
Concierge Support:
-Provide general assistance to guests, including giving directions or information about the local area, restaurants, or attractions.
-Offer support with special requests, such as arranging transportation, making recommendations, or providing local knowledge.
Health and Safety:
-Ensure that all health and safety regulations are followed when handling luggage and vehicles.
-Be familiar with hotel safety protocols and emergency procedures, ensuring guest safety at all times.
Collaboration with Other Departments:
-Work closely with front office and concierge teams to ensure smooth operations and deliver a consistent level of service.
-Communicate guest needs to other departments where necessary to ensure requests are met promptly.
Maintaining Standards:
-Ensure high standards of cleanliness and presentation in areas where luggage is stored and where guest vehicles are parked.
-Uphold the hotel's quality service standards to ensure guest satisfaction at all times. What We Offer The Grand, York is proud to provide our team with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining The Grand, York is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow. Fully funded and supported Apprenticeship programmes up to level 7
Supervisory and Management development training programmes, Ignite and Inspire.
Splendid Family discounts across our group - on accommodation, food and drink.
Enjoy being creative with friends and family with a 50% discount on cookery classes in our Grand Cookery School
We operate a monthly Grand Family shop, where you can buy bulk items to help with the cost of living.
Discounted local NCP car parking and discount off local First bus travel.
Experience our hotel as a guest with a complimentary guest experience for you and a guest within your 90-day probation period
Monthly pay day treats and an annual ‘Thank You’ week – full of treats and activities.
We celebrate our diverse workforce with awareness days and diversity lunches.
Visit York discounts to visit local attractions and experience what our wonderful city has to offer.
We love to recognise our Grand Family through Grand Star of The Month, Grand Celebrity of The Week, Probation Pass lunch and Long Service recognition dinner. Enjoy our annual Grand Family party, with many other social events throughout the year.
Company Pension salary sacrifice scheme.
Access to our Cycle to Work scheme through Green Commute Initiative to support health and wellbeing and our environment.
Make a difference and join our Grand Goes Green Team, our Grand Plans Team to help organise our social events and raise funds for our nominated charities. There is also opportunity to represent your department in our Grand Family Forum.
Fully funded and supported ESOL classes (English for Speakers of Other Languages)
12 Mental Health First Aiders onsite to provide signposting and initial support.
Retail Trust Employee Assistance Programme (EAP) to give free, confidential 24-hour support and advice whenever you may need it.
Employee referral scheme - refer a friend or family member and receive a £350 incentive payment.
No split shifts, 2 days off together.
Complimentary light breakfast, lunch, and dinner whilst on shift as well as complimentary tea, coffee and fruit.
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