Sussex, Kent, Midlands or London hybrid working available As our Resident Involvement and Co-creation Lead , youll report to a Head of Service and take ownership of designing, leading, and managing projects that put residents at the centre. Working with residents, senior staff, and local politicians, youll drive improvements based on community needs, using both data and collaboration. As our subject expert, youll champion resident involvement across the organisation, develop innovative ways to ensure all voices are heard, and deliver our Resident Involvement Strategy locally. Youll be based at one of our main offices in either Farringdon, Sittingbourne, Midlands, Sussex with the option for working in a hybrid way when appropriate and as agreed with your manager What youll be doing Champion, lead, and promote a culture of resident involvement, cocreation, and customer centricity. Design, lead, and deliver inclusive, outcome-focused co-creation projects. Lead and deliver the Resident Involvement Strategy Statement and plans locally. Facilitate involvement activities and workshops, ensuring diverse resident and colleague voices are heard and acted upon. Work with directorates to ensure improvements are delivered to residents as a result of your projects. Ensure a great service experience for residents and colleagues, achieving high satisfaction levels. Promote your work and produce engaging, accurate reports. Recruit, support, and guide residents, identifying training needs and enabling specialist training. Enable resident group formation and support them to become independent. Build consensus and manage relationships with residents, colleagues, Board, Senior Executive, and external partners (MPs, Councillors). Oversee project expenditure and assist the Head of Service with reporting. What youll need Excellent customer service, communication, and organisational skills Strong influencing and negotiating abilities Expert knowledge of resident involvement regulation and legislation Problem-solving skills and the ability to use data to inform decisions Leadership and project management experience A commitment to diversity, inclusion, and delivering exceptional customer/Resident experiences A proven ability to deliver measurable impact Flexibility to travel and work out of hours when needed some evening and weekend work will be required to engage residents effectively across our regions. Please include specific examples demonstrating how you meet the criteria in your supporting statement Closing date:Friday 21st November 2025 at 23:59pm. We reserve the right to close the advert early if we receive a suitable number of applications. About us At Southern Housing, our residents are at the heartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailersdiscounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
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