Job overview
Become an NHS 111 Health Advisor
A job with purpose, impact… and incredible rewards.
Looking for a career where you matter — every call, every shift?
Join our NHS 111 team in Otterbourne and be the calm, confident voice that helps people through some of their toughest moments.
This isn’t just a job.
It’s meaningful, fast-paced, energising work where no two days are ever the same.
What You’ll Do
You’ll handle a huge variety of calls, from everyday health concerns to real emergencies. One moment you might support someone in distress, the next you’re guiding a worried parent or helping someone spot the signs of a serious condition.
You don’t need medical experience — just:
Compassion
Confidence
Clear communication
Resilience
A genuine desire to help others
We’ll train you with a full 6‑week NHS Pathways programme, giving you everything you
The Application Journey
Online Application — tell us why you’re a great fit
Online Assessments — listening, problem-solving & critical thinking
Face-to-Face Interview — your chance to shine
Role Essentials
Based in Otterbourne (office-based only — NO remote working)
Must be 18+
Right to work in the UK (no visa sponsorship available)
Training courses available in May & June
Limited full-time vacancies — apply early!
Apply now — your future with NHS 111 starts here.
Main duties of the job
You don’t need a medical background for this role—just a genuine passion for helping others. We’re looking for someone who’s detail‑focused, efficient, and able to balance assertiveness with empathy.
Your own wellbeing matters just as much as the care you give to others, and supporting the colleagues around you should come naturally. At SCAS, every one of us plays a key part in delivering exceptional patient care, and your contribution will be valued from day one.
If you’re ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we’d love to hear from you!
Ready to make a difference?
Join a team that saves lives, supports communities, and values every single person who walks through the door.
Apply now — your future with NHS 111 starts here.
Working for our organisation
Why You’ll Love Working with Us
Starting at £13.17 per hour, plus generous NHS pay enhancements:
+35% uplift (up to £17.78/hr):
Saturdays & weekday nights
+69% uplift (up to £22.26/hr):
Sundays & bank holidays
And of course — the full package of NHS benefits, including:
27–33 days annual leave (pro rata)
NHS pension
Huge national discounts (retail, travel, leisure, tech & more)
Free parking
Employee Assistance Programme
Full-time & part-time shifts available
This is your chance to build an NHS career with real progression and stability.
Detailed job description and main responsibilities
The Recruitment Process
The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.
Application – online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
Assessment session – an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
Interview – a face-to-face interview, discussing your skills, experience and providing an opportunity for you to find out more about the role.
Qualifications and Training
Essential:
Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
For safeguarding reasons this role is only open to people aged over 18 years of age
Desirable:
NHS Pathways Trained
NVQ 2/3 Customer Services or equivalent demonstrable experience
Knowledge and Experience
Essential:
Experience in a customer/patient services environment, dealing with the members of the general public
Experience of using a computerised system
Experience of using a telephone as a regular means of communication in a work environment
Desirable:
Experience in a call centre environment
Geographical knowledge of the operational area
Experience of working rotating shifts
Previous experience of working in the voluntary or health sector
Previous experience of patient care
Knowledge of first aid and/or anatomy
For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.
Disability support
If you have any queries relating to disability and the role or recruitment process, get in touch at ccc.recruitment@scas.nhs.uk
Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.
Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status (please see and
Person specification
Qualifications
Essential criteria
Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
Desirable criteria
NHS Pathways Trained
NVQ 2/3 Customer Services or equivalent demonstrable experience
Knowledge
Essential criteria
Experience in a customer/patient services environment, dealing with the members of the general public
Experience of using computerised systems
Experience of using a telephone as a regular means of communication in a work environment
Desirable criteria
Experience in a call centre environment
Geographical knowledge of the operational area
Experience of working rotating shifts
Previous experience of working in the voluntary or health sector
Previous experience of patient care
Knowledge of first aid and/or anatomy
We understand that some applicants may choose to use AI tools to assist with completing their application. While this is not against our guidelines, it’s important that your application remains an accurate and honest reflection of your own skills, experience, and achievements. Please ensure that any content generated or supported by AI truly represents you and your capabilities, as this will form the basis of our assessment throughout the recruitment process.
We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable).
Please be assured that any requests for reasonable adjustments will not negatively affect your application.
As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff.
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