Role: Senior Account Manager (E-commerce)
Function: Performance Creative | Account Leadership | Pod Management
Reports to: Account Director
Location: Remote-first (2 days per month in-office - Hambi Media HQ, Oval, London)
Compensation: £45,000 – £55,000 + Bonus + Benefits + 27 Days HolidayOverview:Hambi Media is the UK’s leading performance creative agency for D2C and e-commerce brands. With in-house strategy, production, UGC and design teams, we produce creative that doesn’t just look good - it drives growth.We’ve delivered over £100M worth of performance creative across Meta and TikTok for brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. Our Account Managers sit at the heart of delivery - owning communication, keeping momentum high, and ensuring launches land cleanly and on time.About the role:We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently.You are not just “good with clients” - you know how to run accounts, lead people, and raise standards.RequirementsWhat you'll be responsible for:
Client & Commercial Leadership:Own senior relationships across larger, higher-impact accountsLead strategic client conversations, performance reviews and planningGuide clients through launches, pivots and scale momentsSpot upsell, retention and growth opportunitiesPod & People Management:Line-manage Account Managers within your podCoach AMs on communication, organisation and client ownershipRaise delivery standards across accounts and workflowsSupport hiring, onboarding and development of AMsDelivery & Quality Control:Oversee UGC and creative workflows across the podEnsure launches are planned, resourced and executed cleanlyAct as escalation point for delivery or client riskMaintain consistency across processes and client experience
What you bring:4+ years’ experience in agency account managementProven experience managing or mentoring Account ManagersStrong understanding of performance creative, UGC and launch cyclesConfidence running senior client conversations independentlyCommercial awareness — retention, margin, and growth matter to youCalm authority — clients and teams trust your judgment
Who you are:A true manager - you enjoy leading people, not just accountsStandards-driven - you care about quality and consistencyAccountable - you own outcomes across your podStructured and decisive - you bring order and clarityA role model - AMs learn by watching how you operateBenefitsClient Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office.
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