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Skytanking
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  • Deputy Quality Assurance & Compliance Manager  

    - London
    Who we are We are an industry leading, independent company offering a... Read More
    Who we are We are an industry leading, independent company offering a diverse range of equipment services. We pride ourselves in providing reliable and trusted solutions to the Aviation sector. With industry experience of over 30 years, Airbase GSE is a subsidiary of the main holding company Earthpole Ltd T/A Airbase GSE who are based within just 2 miles of the Europe’s busiest airport London Heathrow (LHR). We value our customers and will work to be flexible and responsive to their needs to produce high level results. Our highly skilled management team, repair technicians, strong OEM relationships for technical and spare parts, and CAA, CAAS, EASA and FAA Part 145 certifications ensure quality and value for money. Your tasks To carry out all day-to-day Airbase GSE regulatory services with responsibility for ensure the organisation meets / exceeds the regulatory requirements / standards necessary. Working with, and reporting through, the Head of Quality & Compliance, a range of clients and wider business practices to drive efficiency and growth for Airbase GSE 

    CarryingoutregulatoryoversighttoensureQuality&Compliancewiththe current standards in all areas of the organisation. To include, but not limited to: Audits, Training and Competencies.Act asthe‘goto’personforallQuality&Complianceissues,fromboth internal and external customers.CarryoutAuditingofAirbaseGSEsites,asrequired.AttendQualityAssurancemeetingsbothinternalandexternal.AdministrationofRegulatoryOversight documentationCarryingoutofRegulatoryOversightproceduresPart145/21Responsibilities&Duties:
    For all issues relatingto Quality & Compliance, report tothe Head of Quality&ComplianceortheAccountableManager,intheirabsence.Ensuringthatthequalityofworkmanshipinthefinalproduct (s)istoa standard (s)acceptabletotheorganisationandtheregulatorybodies.Ensuring the competence of all personnel by keeping a record of and establishingaprogrammeoftrainingandcontinuationtraining,throughthe Training and Quality Manager (s), using On the job instruction and evaluation examination.Ensuringthatallworkiscarriedoutinaccordancewiththeregulations, through auditing of all organisation functions, sites.Ensuringthatallemployeesarefamiliarwith,andfullyunderstandthe procedures, as laid down in all company documentation.Actasdeputy,foranyperiodsofabsence,fortheHeadofQuality& Compliance.Ensurealladministrative dutiesarecarriedoutinanaccurateandtimely manner.
    Your profile SoundKnowledge/UnderstandingofPart145 (CAA, EASA, FAA) & Part 21 RegulationsExcellentorganisational,communicationand negotiation skills.Excellenttechnicalskills.ExcellentMSOffice/ProjectManagementskillsAbilitytoworkbothindependentlyandwithina team.Proactiveinyourapproachtoidentifyingandimplementingimprovements to workload.Confidenceinhandlinglarge volumesofdatainaclearandstructured way.AnalyticalCapabilities.Guaranteehealthandsafety,quality, compliance,andregulatory standards are met.Regularlyliaisewithinternalandexternalcustomers.Managetheday-to-dayactivities,timeframes,andexpectations. About us At Skytanking, we have been providing aviation-related services since 1999. In addition to aviation fuelling, our portfolio includes ground handling, tank farm and hydrant management, investments in fuelling infrastructure, and engineering services. Our customers include airlines, airports and oil companies. Our 3,000 employees refuel an aircraft every 25 seconds on average at more than 93 airports in 15 countries in Europe, Asia, Africa and Australia. Skytanking is a 100% subsidiary of PrimeFlight Aviation Services Inc., which employs around 8,000 people at more than 220 airports.

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  • HR Manager  

    - London
    Who we are The HR Manager (HQ & Projects) will provide operational HR... Read More
    Who we are The HR Manager (HQ & Projects) will provide operational HR support to the PrimeFlight UK team based in London; and lead on a wide range of HR projects inducing business improvement initiatives, HR transformation & change projects, acquisition integration, harmonization and IR/ER projects. This is a unique opportunity to contribute to HR projects while supporting the management of Business-as- usual (BAU) activities to drive operational excellence.

    This role will play a key part in delivering HR transformation initiatives in a rapidly growing business, collaborating closely with the operational business to make a real difference. Responsible for identifying, developing and implementing innovative people projects that improve employee engagement, organisational performance and effectively support strategic priorities, mission and values. As well as providing governance and management of the HR projects, this role will have a very hands-on approach to implement and fully deliver those projects.

    Personality and a pro-active, can-do attitude are key to success, coupled with our core behaviours of integrity, professionalism and teamwork; that will develop the PrimeFlight – Airport Operations employer brand through trust and authenticity.

    Your tasks Play a crucial role in providing HR support for contract tenders and support M&A activities across the UK within the non-fuel business including due diligence, consultation, TUPE transfers and integration deliveryProvide expert guidance and actively manage restructures, acquisitions, TUPE and redundancies programs across the businessActively support with post-acquisition business integration and harmonisation initiatives within a unionised environmentIntroduce a grading system for key operational roles working with the operational business manager, H&S and training team in collaboration with the unionsIntroduce performance evaluations for all roles, including operational roles, across the business working with the regional HR Managers and operational teams; and implement a succession planning process on a regional and company wide basisPlay a key role in supporting annual HR activities including pay reviews, bonus, insurance renewals, benefit reviews providing data analytics and reportingDevelop a suite of HR KPIs / metrics to improve HR analytics and decision making and to measure the effectiveness of ER initiatives including absenteeism, employee turnover, overtime rates, and provide reports on ER activity to senior leadershipBe the main point of contact for all people data analysis requests, and deliver monthly KPI reportsDevelop a suite of aligned HR policies and procedures harmonised across a number of different legal entities /businesses that are aligned with the company’s core values and fully compliant with changing legislation. Understand the implicants of any changes and actively participate in consultations with employees and unions regarding proposed changesProduce standard operating procedures (SOPs), process maps, forms and templatesImplement and drive process change and automation, identifying technologies and automation to deliver lean / productive solutions within the business including T&A systemsAct as the HR Manager for the PrimeFlight Non-Fuel HQ / Functional team delivering end to end HR support servicesDevelop a HR SharePoint in line with model in place in parent companyBuild and maintain positive working relationships with employees, managers, and trade unions to support the delivery of key operational projects into the businessDeliver pragmatic HR solutions that are both commercial and operational aligned to the business strategy, and fully compliant with company policy and lawImplement PMO governance frameworks, ensuring that HR projects are delivered on time, within scope and on budgetMaintain project documentation where appropriate including reports, risk register and tracking mechanismsAdhere to safety policies and practices, ensuring all change activities support a safe and just working cultureChampion the development of a performance cultureBe our ambassador, representing PrimeFlight in a professional and brand-aligned manner, reflecting our values and business strategy and represent the HR department consistently and with professionalism Your profile Bachelor’s degree is minimumCIPD qualified (level 7 or above) with evidence of continuous professional development.Minimum 10 years in a senior HR Management roleExperience of working within a similar industry and sector and within a fast paced, unionised environmentDemonstrable experience managing HR Projects, HR transformation and acquisition integrations at a manager levelExperience with acquisition, integration and change management processesPreviously worked in an Agile environmentStrong generalist HR experience with a solid understanding of employment law and best practicesProven ability to manage a varied workload with changing prioritiesExcellent communication and influencing skillsEffective stakeholder management and engagement skillsStrong analytical and problem solvingStrong IT skills including Microsoft Office (pivot tables, V look ups) and HR systemsRole is based in London (5 days per week) but will require significant travel across the station networkCan obtain security clearance and qualify for an air-side security pass (no legal restrictions)Possesses a full clean UK driving licence
    About us At Skytanking, we have been providing aviation-related services since 1999. In addition to aviation fuelling, our portfolio includes ground handling, tank farm and hydrant management, investments in fuelling infrastructure, and engineering services. Our customers include airlines, airports and oil companies. Our 3,000 employees refuel an aircraft every 25 seconds on average at more than 93 airports in 15 countries in Europe, Asia, Africa and Australia. Skytanking is a 100% subsidiary of PrimeFlight Aviation Services Inc., which employs around 8,000 people at more than 220 airports.

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  • Front of House Duty Manager - Manchester Airport  

    - Manchester
    Who we are At Skytanking Aviation Services ENG Limited we run an excel... Read More
    Who we are At Skytanking Aviation Services ENG Limited we run an excellent service for our airline customers at Manchester Airport. It’s a busy operation but we go further to ensure we maintain a high standard of safety and service as we put our customers at the centre of our operations. 
     
    This is a great opportunity to join our growing ground handling business. Timescales can often result in a tight turnaround therefore you will need to be a good timekeeper, flexible when a flight schedule changes last minute and reliable as you are managing a dedicated team, so we need to be confident that you are committed. 
     
    We take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in. 
     
    If you would like to be part of this service, and join a young but innovative business putting our customers at the centre of what we do, then we would love to hear from you 

    Your tasks Pro-actively promoting first class service delivery and high levels of safety and service, providing support, guidance and advice to managers, supervisors and employees in order to achieve health, safety, environmental and quality objectives and ensure compliance with company and legislative requirements and support to the Airport management team in managing business strategy and implementation of company initiatives. 
     
    A well organised self-starter with an extremely high sense of service delivery and customer service. Excellent communication and organisation skills, with a natural ability lead teams and foster relationships across multiple departments.

    Working for Skytanking Aviation Services, the Front of House Duty Manager will be fully knowledgeable in all of the based Airlines products and services and will be a key point of contact for SAS and the airline for all issues relating to the airlines passenger handling operation. The Front of House Duty Manager will be responsible for the line management of the ‘front of house’ staff and assist with the Service Delivery Manager role for airline(s) as/where required. Also to provide all necessary support and system management required by the company including but not limited to:
     
    Ensure Skytanking Aviation Services is delivering the Airlines product, and working in compliance with the Airlines standards, policies & procedures in all areas. This includes driving change to implement the Airlines developments & initiatives. Develop and maintain effective working relationships with other partners & service providers to resolve obstacles and ensure optimum working relationships for a smooth operation. GHM Management and Supervision: Ensuring that all Station Instructions have been filed and communicated to all staff, and enacted locally as required. Investigate and respond to Front of House attributable delays, incidents and customer complaints and ensure follow up actions are implemented to prevent recurrence. Identify trends and take preventative and corrective action. Conduct weekly/monthly internal audit checks using approved Audit Forms. Ensure actions to address issues and trends are identified and implemented. Provide weekly/monthly reports to Airlines to confirm findings and actions. Audits must cover the passenger services operation.Assist the Landside Operations Manager with the day to day operation, to include but not limited to,rostering and operational coverage, management of sickness and absence in line with company policies and procedures.Responsible for staff performance and appraisals,performing investigations and disciplinary hearings in a timely manner.Maintain statistics and monitor all aspects of Passenger Services operational performance for the Airlines product. E.g. Excess baggage collection, immigration refusals, ASR/CSR/MOR occurrences, audit findings. Work within regulatory framework ensuring processes is compliant with Civil Aviation Authority, EASA and Health, Safety and Environment legislation. Participate in regulatory audits including close out audit action trackers. Support the general airport operation by recognising the need to undertake front line duty role where traffic flow or adverse conditions demands. Organising workload, balancing priorities and scheduling resources.Any other reasonable duties requested by the line manager. 
    Your profile Key AttributesExcellent communications skills in order to convey information to staff and other parties, using written or oral skills: Excellent working knowledge of the ground handling operation, current customer requirements and daily, weekly documentation. An excellent knowledge of the Airlines product. Excellent people skills in order to motivate and lead effectively in difficult situations while under operational pressure.High standard of personal expectation and the ability to lead by professional example The ability to quickly and accurately assess situations and instigate corrective actionsThe ability to Plan and organizeA thorough knowledge of Health and Safety policies. QualificationsCustomer Service Qualification Degree level or Equivalent ExperienceExperience working in the aviation industry at Supervisory/management level for a handling agent, airline or airport. Certificate in team leadership Must be able to :

    • without exception, provide a 5-year history (with no gaps) including work and none work activities.
    • Have been a UK resident for the last 5 years
    • Would you be able to acquire a clear DBS certificate?


    We offer you: • Pension
    • Cycle to Work
    • Employee Assistance Programme
    • Life Assurance
    • Discounted Gym Membership
    • Discounted Shopping Platform


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  • Business Manager  

    - London
    Who we are Primeflights mission is to attract the best talent availabl... Read More
    Who we are Primeflights mission is to attract the best talent available in any given market; people and the delivery of outstanding safety & service is our key differentiator.
    A key, individual contributor role being an advisor to the Primeflight Airport Operations leadership team with responsibility to make sure that all safety, financial, operational and administrative aspects are coordinated through the SVPs Office; Reporting directly to the SVP EMEA & APAC.

    Working closely with the SVP, the Business Manager will implement existing strategy, coordinate special projects, deliver time management/flow of information to and from the SVPs Office; ensuring that the office achieves sharp gains in productivity and positive business impact.

    The Business Manager will be a meticulous problem solver, confident to challenge and question business processes, identify inefficiencies and diagnose problems, to simplify and optimise the business.

    Personality and a can-do attitude are key to success, leading by example, confident to take ownership of tasks and initiate appropriate work streams.
    Able to act as the SVPs “adjutant” enabling the advancement of company initiatives, projects and goals whilst utilising a high level of emotional intelligence; Attending meetings on the SVPs behalf and taking notes, leading and implementing various strategic planning processes across the organization and providing Executive members with important company information to prepare them for upcoming meetings or presentations

    Working with EMEA & APAC leadership to deliver, monitor and communicate progress towards business goals

    Your tasks Ensure safe and secure operations in all aspectsDelivery of EBITDA and free cash targets, securing a financially sustainable businessHave an understanding of and adhere to Primeflight policies, governance and legal guidelines, ensuring they and given projects are in full compliance; to protect and maintain shareholder / brand valueTravel to various locations, with the executive team, to assist, plan and coordinate customer, authority/regulator, APAC team meetings, events and conferencesDesign and deliver B2B marketing materials within projects, bids and customer engagementsAct as a key liaison point between the SVPs Office and the wider leadership teams and other key parties, setting up meetings as appropriate and maintaining good communicationsAttend executive meetings to prepare material, take minutes and distribute actions as requiredTo own and lead projects through all four project management phases (planning, build-up, implementation, and closeout)Always acting as a bridge between senior leadership and the project team members, who are actually responsible for the execution of the projectFoster long-term, sustainable, trust-based relationships with customers, authorities, business partners, and relevant stakeholders, enhancing Primeflights presence and reputation.Analyse and anticipate problematic situations, providing solutions to ensure financial health, business sustainability and growthCarry out additional duties as may be reasonably requested by the SVP
    Your profile Experience Advanced project control system skills; including a high competency in all Microsoft Office applicationsHighly organised with the ability to multi-task including expert and seamless time management skillsAble to handle sensitive information with discretion and to maintain confidentiality at all timesOut-standing influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective stakeholder management best practiceStrong analytical and problem-solving abilitiesExcellent communication, interpersonal and presentation skillsThrives on constant change.
    Leadership role 
    No but able to deputise for the SVP towards the Group CEO and other stakeholders as required

    Language 
    Spoken and written fluency in English is mandatory; spoken and written fluency in another language (as a second language) would be an advantage

    Mobility Able to work across Europe (based in London, UK, travelling approx. 10% of time)Virtual and flexible working is a part of this role (all subject to business needs and company policy)Can obtain security clearance and qualify for an air-side security pass (no legal restrictions)Possesses a valid international drivers licence About us At Skytanking, we have been providing aviation-related services since 1999. In addition to aviation fuelling, our portfolio includes ground handling, tank farm and hydrant management, investments in fuelling infrastructure, and engineering services. Our customers include airlines, airports and oil companies. Our 3,000 employees refuel an aircraft every 25 seconds on average at more than 93 airports in 15 countries in Europe, Asia, Africa and Australia. Skytanking is a 100% subsidiary of PrimeFlight Aviation Services Inc., which employs around 8,000 people at more than 220 airports.

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  • Ramp Agent/Baggage Handler - Birmingham  

    - Birmingham
    Who we are At Skytanking Aviation Services ENG Limited we run an excel... Read More
    Who we are At Skytanking Aviation Services ENG Limited we run an excellent service for our airline customers and have an exciting new opportunity opening at Birmingham Airport. It will be a busy operation but we go further to ensure we maintain a high standard of safety and service as we put our customers at the centre of our operations. 

     This is a great opportunity to join our growing ground handling business. Timescales can often result in a tight turnaround therefore you will need to be a good timekeeper, flexible when overtime is required if a flight schedule changes last minute and reliable as you are working as part of a dedicated team, so we need to be confident that you are committed. 

     We take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in. 

     If you would like to be part of this service, and join a young but innovative business putting our customers at the centre of what we do, then we would love to hear from you about joining our team. Your tasks Job Purpose:
    You will be working in the Ramp Operations Team, ensuring consistent delivery of high-performance standards in the provision of the smooth, timely and accurate processing of passenger baggage and aircraft turnaround
    You should be able to demonstrate a hardworking, adaptable attitude and be able to thrive on variety in the workplace. A demonstrable background in the aviation industry, Customer Service and Airside exposure would be an asset.

    Main Responsibilites & Objectives:
    Complete processes and activities, in accordance with both CAA and DfT regulations and Airline(s), Airport(s) and company procedures.Perform accurate and efficient sortation of outbound passenger baggage. Take active involvement in all Aircraft Turnaround processes (including but not limited to aircraft arrival, baggage offload, baggage onload, aircraft departure) as instructed by Ramp Team Leader.Safe and efficient operation of Ground Service Equipment.Regular preventative maintenance within the operational environment (including but not limited to removal of FOD, Ground Service Equipment checks/cleaning).Provide assistance and input to any baggage loading/unloading problems with accuracy and efficiency ensuring Team Leaders are kept informed.Work cohesively as part of the team to maximise co-operation leading to the efficiency and effectiveness of the operation.Liaise and work together with other departments to ensure our customers receive a high standard of service.Carry out any other reasonable task as requested by Line Management or Team Leader.Ensure all Airline Service Level Agreements are met or exceededEnsure that all Key Performance Indicators are met or exceeded All performance variances must be actioned promptly and honestly to ensure the integrity of the Skytanking Group.Compliance of all Regulatory Bodies, HSE, Airline(s) Airports(s) and company procedures.Ability to perform all tasks with accuracy, efficiency and in a safe manner within defined time constraints 25 hours per week Your profile  Key Attributes:Good verbal communication SkillsAbility to read and write and understand written instruction and informationProactive approach to all work requirements and team centred ethosQualifications & Experience:A full UK driving licenceIdeally skilled to carry out push backs and headsets communications (Desirable)Hard working, team player, flexible, able to work on a 24hr roster patternRamp experience, trained to operate equipment, i.e Hi-Lo, Pushback etc (Desirable)
    Must be able to :without exception, provide a 5-year history (with no gaps) including work and none work activities.Have been a UK resident for the last 5 yearsWould you be able to acquire a clear DBS certificate? We offer you: Cycle to WorkEmployee Assistance ProgrammeLife AssuranceUniform providedPensionDiscounted Gym MembershipDiscounted Shopping Platform Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany