Hours:
The role will be for a 12-month Fixed Term Contract, working 36 hours across Monday to Saturday to support operating hours in the branch.Closing Date:
Mon, 15 Sept 2025Are you passionate about helping others and providing exceptional customer service?
Would you like to join an organisation that puts its customers at the heart of what they do?
If so, then Skipton Building Society have the perfect opportunity for you! We are recruiting for a Customer Consultant within our Solihull Branch.
The role of Customer Consultant includes engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products, and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and what their goals are, while providing a straightforward, helpful service that lets your enthusiasm and professionalism shine through.
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.
Who Are We?
Not just another building society. Not just another job.
We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.
We are interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.
Together, you can help us build a better Society!
What Will You Be Doing As A Customer Service Consultant?
Be the First Point of Contact: You’ll warmly welcome customers, both in-branch and over the phone, making a lasting impression and that their first interaction with us a positive one.
Engage and Understand: By asking insightful questions, you’ll uncover and understand our customers’ needs, ensuring you provide tailored solutions that truly make a difference.
Listen and Tailor Solutions: You’ll listen carefully to each customer’s unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society.
Proactive Outreach: You’ll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them.
Maintain Accurate Records: Using our internal systems, you’ll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers.
Adhere to Policies: You’ll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role.
What Do We Need From You?
You will have previous experience of interacting with customers. We’re happy to ‘think outside the box’ of wanting people who have previously worked in a bank or building society before.
Your experience working with customers may be in person or over the phone, either is fine as Skipton’s customers are increasingly looking for flexible ways of engaging with us so your experience in a Contact Centre environment may be just what we’re looking for.
Your experience may be in retail, food & beverage, guests services or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond we’re happy to consider you.
The ability to work well alongside others, with a ‘one-team’ mindset.
The ability to react fast and work in an agile manner when the day gets busy and handle a wide variety of different customers with excellent time management.
The desire and ability to grow, adapt and change whilst accommodating business needs and priorities.
What Is In It For You?
Dependent on skills and experience, the role of Customer Consultant pays from £23,600 to £27,950 per annum.
The role will be for a 12-month Fixed Term Contract, working 36 hours across Monday to Saturday to support operating hours in the branch.
We have a range of other benefits available to you including
Annual discretionary bonus scheme: on average our Customer Service Consultants have received an on-target bonus of 8% dependent on personal and company performance.
25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
Generous employer matched pension contributions – up to 10% per annum.
We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
There are always initiatives to get involved with charities with three paid volunteering days for you to use each year.
Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
A commitment to training and development.
Private medical insurance for all our colleagues.
Salary Sacrifice Scheme for hybrid/electric car.
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35 hours per weekClosing Date:
Sun, 14 Sept 2025We are recruiting for an ITSM (Information Technology Service Management) Specialist who will be responsible for overseeing the day-to-day operations of IT service management processes. This role ensures that IT services are delivered efficiently, effectively, and in alignment with business needs. The ITSM Specialist will work closely with various IT teams, stakeholders, and colleagues to manage and improve IT service delivery, handle incidents, manage problems, review & approve Changes and maintain service level agreements (SLAs).
Who Are We?
Not just another building society. Not just another job.
We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.
Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
You will be joining our dynamic IT function, with a department consisting of c120 skilled professionals. We are an enabling function collaborating with stakeholders across the business to drive ambitious initiatives within the Homes and Money business divisions.
As an ITSM Specialist your role is to ensure that IT deliver high-quality services that meet customer and colleague needs, while also following the ITIL best practices, compliance to agreed processes and driving continuous improvement.
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including.
Annual discretionary bonus scheme25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days.Holiday trading scheme allowing the ability to buy and sell additional annual leave days.Matching employer pension contribution (up to 10% per annum)Colleague mortgage (conditions apply)Salary sacrifices scheme for hybrid & electric car.A commitment to training and development.Private medical insurance for all our colleagues3 paid volunteering days per annumDiverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups.We care about your health and well being – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership.What Will You Be Doing?
As our ITSM Specialist you will be working with a team of ITSM specialists supporting ITIL industry best practices including but not limited to Incident Management, Change Management, Problem management, Configuration Management and Request Fulfilment. The team will be responsible for both the delivery and effectiveness of the ITSM processes.
Your responsibilities will include:
Incident Management:Lead the investigation and resolution of major incidents, ensuring they are resolved within agreed service levels.Act as the primary point of contact during major incidents and coordinate cross-functional teams (e.g., technical support, development, operations, and vendors) to address the issue.Oversee the post-incident review process, including documenting lessons learned and identifying areas for improvement.Provide on-call support for the Major incidents occurred outside core business hours.Problem ManagementAnalyse incident trends and identify underlying problems causing repeated incidents.Work with technical teams to investigate the root cause and implement solutions to prevent the recurrence of problems.Document the findings in a manner that ensures corrective and preventive actions are clear and actionable.Change ManagementAssess and analyse the impact, potential risks and challenges related to changes based on request for changes in accordance with Change control procedures.Monitor progress and ensure changes are implemented as planned.Document changes and circulate change documentation such as CAB agenda, minutes, FSC, change schedule to the defined distribution stakeholders.Chair Change Advisory Board to review and approve the changes.Coordination & Communication:Manage communication during major incidents, providing regular and timely updates to all relevant stakeholders including senior management.Coordinate with technical teams, vendors, and third parties in resolving the incidents / problems.Escalation & Prioritisation:Escalate incidents when necessary and prioritise based on the severity and impact on business operations.Follow established escalation procedures and ensure timely resolution of high-priority incidents and problems.Documentation & Reporting:Maintain Incident, problem and change records, including a detailed timeline of events, actions taken, and outcomes.Produce post-incident reports to summarise the event and ensure knowledge sharing for continuous improvement.Ensure accurate and timely submission of Major Incident, RCA and Change reports to the stakeholders.Process Improvement:Continuously evaluate and improve ITSM processes.Stakeholder Management:Engage with senior management to report on incident status, impact, and recovery efforts.Collaborate with key stakeholders to ensure understanding and buy in for changes.Build relationships with other teams to ensure smooth communication and collaboration.Training & AwarenessEnsure that all relevant teams are trained and familiar with ITSM processes.Promote awareness of the importance on timely issue detection, escalation, and resolution.Gather feedback from employees to assess the effectiveness of ITSM approach.What Do We Need From You?
Strong understanding of ITSM frameworks and best practices.Excellent problem-solving and analytical skills.Effective communication and interpersonal skills.Ability to manage multiple tasks and priorities in a fast-paced environment.Strong organisational skills and attention to detail.Proficiency in ITSM tools and software.Customer-focused with a commitment to providing high-quality service.Ability to work collaboratively in a team environment.Proactive and self-motivated with a strong sense of responsibility.Willingness to provide rotational on-call support during off-hours. Read Less Hours:
This role of Customer Relationship Consultant is a permanent position, working 36 hours per week across Monday to Saturday to support branch opening hours.Salary:
£28,000 Per AnnumClosing Date:
Sun, 7 Sept 2025Are you passionate about helping others and providing exceptional customer service?
Would you like to join an organisation that puts its customers at the heart of what they do?
If so, then Skipton Building Society have the perfect opportunity for you! We are recruiting for a Customer Relationship Consultant to work at our Worcester branch.
The role of Customer Relationship Consultant includes engaging in conversations to find out our customers’ needs, providing information to them about our full savings range, products, and services that we offer. You will also engage with our customers through our ‘My Review’ appointments which is a great opportunity to understand and discuss our customers financial goals in a friendly conversation. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs. All the while providing a straightforward, helpful service that lets your enthusiasm shine through.
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.
For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.
Together, you can help us build a better Society!
Who Are We?
Not just another building society. Not just another job.
We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.
We are interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse. Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.
Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background, and whatever your goals, we will help you take the next step towards a better future.
What Will You Be Doing?
Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.
Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.
Conducting ‘My Review’ customer appointments face to face, virtually or by telephone.
Proactively contacting our customers over the phone to identify and discuss their needs.
Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.
Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.
Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.
What Do We Need From You?
You will have previous experience of interacting with customers. Whilst we’d love for someone to have previously worked in Financial Services, we’re happy to ‘think outside the box’.
Your experience working with customers may be in person or over the phone, either is fine as Skipton’s customers are increasingly looking for flexible ways of engaging with us so your experience in a Contact Centre environment may be just what we’re looking for.
Your experience may be in retail, food & beverage, guests services or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond we’re happy to consider you.
You will enjoy meeting new people and engaging in purposeful conversation.
The ability to work well alongside others, with a ‘one-team’ mindset.
The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management.
The desire and ability to grow, adapt and change whilst accommodating business needs and priorities.
You will be an effective communicators with the ability to influence different audiences using suitable channels for achieving clear outcomes.
That you are open to a broad range of activities even if outside of standard expectations
What Is In It For You?
This role of Customer Relationship Consultant is a permanent position, working 36 hours per week across Monday to Saturday to support branch opening hours.
The salary for the role of Customer Relationship Consultant is up to £28,000 per annum depending on experience, plus benefits.
We have a range of benefits, these include
Annual discretionary bonus scheme
25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
Generous employer matched pension contributions – up to 10% per annum.
We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
There are always initiatives to get involved with charities with three paid volunteering days for you to use each year.
Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
A commitment to training and development.
Private medical insurance for all our colleagues.
Salary Sacrifice Scheme for hybrid/electric car.
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Closing Date:
Thu, 11 Sept 2025We are seeking Access Management Manager, with a proven track record of working with Active Directory and Entra to join our security team, you will be responsible for, implementing, and managing our organisation's access control processes and systems, ensuring the right people have the right access to the right resources at the right time, while maintaining the highest levels of security and compliance.
Who Are We?
Not just another building society. Not just another job.
We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.
Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
You will be leading a team of 5, to work within our Security Resilience and Tech Governance department. As part of the security team, you will have a pivotal role in enabling change across the society. You will need to work closely with key stakeholders in IT, Security, HR, and other business units to ensure seamless integration of access management processes across the organisation.
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including;
Annual discretionary bonus scheme25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 daysHoliday trading scheme allowing the ability to buy and sell additional annual leave daysMatching employer pension contribution (up to 10% per annum)Colleague mortgage (conditions apply)Salary sacrifice scheme for hybrid & electric carA commitment to training and developmentPrivate medical insurance for all our colleagues3 paid volunteering days per annumDiverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groupsWe care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membershipWhat Will You Be Doing?
Lead, coordinate, and prioritise activities and process to support the safe and secure operation of access management, including joiners, movers and leavers and general active directory access management.Ensure secure and compliant operation of the Privileged Access Management (PAM) solution, maintaining the protection of sensitive credentials and privileged accounts through continuous monitoring, policy enforcement, and risk mitigation.Lead, inspire and engage through role modelling the values and behaviours. Support development of a high-performance culture and deliver high performance through effective use of available resource.What Do We Need From You?
Ability to engage, influence and work in partnership with a wide range of stakeholders, explaining access security concepts to the business in a manner that ensures buy in.Strong completer/finisher with the ability to focus on detail and produce high quality deliverables and reports.Experience of leading a team providing access management.Can demonstrate relevant and current industry/subject matter expertise or holds an appropriate qualification, e.g. ITIL Practitioner Read Less Hours:
35 hours per week, Hybrid working - 2 days a week in the office.Closing Date:
Sun, 7 Sept 2025React Native Software Engineer
We’re on the lookout for curious React Native Developers to help shape and deliver the mobile experiences that support Skipton Building Society’s digital transformation. You’ll be part of a multidisciplinary team building and evolving mobile apps that enable members to manage their finances with ease and confidence.
This is a fantastic opportunity to contribute to an evolving platform with modern tools and a supportive engineering culture.
About Skipton Building Society
At Skipton Building Society, we're a mutual organisation owned by our members and driven by putting people at the heart of everything we do. We believe success comes from great people and treating everyone as individuals. Our values; Trust, Ownership, and One Team guide how we work together and deliver exceptional service to our customers
This role will support our journey of continual improvement by partnering with all business departments, you will help create and maintain the most efficient internal system possible.
We love to experiment and play around with the tools, techniques, and technologies we have available to us to improve how we deliver solutions. As a software engineer, you can expect to be involved in:
Engineering Software solutions – working with prototypes and proof of concepts.
Producing accessible, responsive, rich front-end UI using Typescript in the React Native.
Integrating with cloud services and back-end systems (ie, API’s, IDAM).
Working in multidisciplinary engineering teams across the whole software development life cycle.
We look for people who are passionate around solving problems through innovation and engineering practices. You'll be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner with stakeholders to stay focused on common goals.
Our Ideal Candidate:
Will have:
3+ years' experience building apps with React Native
Proficiency in TypeScript (JavaScript also valued)
Experience consuming REST APIs in mobile apps
Solid understanding version control such as Git
Solid experience with testing React applications using JEST and vitest
Strong collaboration and communication skills
A proactive, self-directed approach to engineering challenges
Would be great, but not essential if you also had:
Experience in native mobile development for either in Android or iOS platforms.
Familiarity with playwright end to end testing.
Experience using Storybook or component-driven development practices.
Familiarity with mobile performance optimisation and accessibility standards.
Exposure to Azure (or other cloud services like AWS)
Understanding of Agile methodologies (Scrum, SAFe)
Awareness of TDD/BDD workflows
Will be:
Curious about technology and adaptable to new technologies.
Agile-minded, optimistic, passionate, and pragmatic about delivering valuable software to customers.
Someone who puts quality first and has a passion for good design and clean code.
Willing to support colleagues, leveraging their experience & knowledge.
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including;
Annual discretionary bonus scheme
25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days.
Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
Matching employer pension contribution (up to 10% per annum).
Colleague mortgage (conditions apply).
Salary sacrifice scheme for hybrid & electric car.
A commitment to training and development.
Private medical insurance for all our colleagues.
3 paid volunteering days per annum.
Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups.
We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership.
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