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SITA
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  • Domain Expert - Airfield Operations  

    - Reading
    Overview WELCOME TO SITAAt SITA, we keep airports moving, airlines fly... Read More
    Overview WELCOME TO SITAAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.Are you ready to love your job?The adventure begins right here, with you, at SITA.PURPOSEThe Business Consultant works closely with account teams and clients to provide focused consultancy offers in their field of expertise to customers. He/She plays a key role in the business development pre-sales and sales activities with a specific emphasis on developing consulting business and revenues leveraging both internal and external resources. The Business Consultant will be a member of a team but not expected to deliver the project.KEY RESPONSIBILITIESMethodology- Execute consulting methodology and quality in accordance with corporate and regional standards (deliverables customer satisfaction profitable P&L various indicators).Business Development Activity- Work with account teams and customers to provide consultancy services to resolve key business issues within field of expertise:o Develop and run structured client workshops and manage activities as required to enable the customer to fully realize the benefits of consultancy;o Deliver as part of delivery team consulting assignments to build trusted relationships with customers present key findings and recommendations demonstrate technical credibility and obtain field/customer feedback;o Develop business cases (including cost-benefit analysis) design business architectures and business models;o Contribute to the development of regional or local partnerships suppliers/partners and evaluate vendor/third party offerings;o Interface with corporate functions (product marketing product development training project office etc) to ensure that they support the market needs;o Keep current with new technologies and industry trends;o Consultancy activities include capturing and prioritizing of customer needs and business requirements (e.g. joint opportunity assessments) re-design of business processes building customer capabilities to achieve operational efficiencies in cost reduction and/or service improvement.Methodology- Execute consulting methodology and quality in accordance with corporate and regional standards (deliverables customer satisfaction profitable P&L various indicators).Business Development Activity- Work with account teams and customers to provide consultancy services to resolve key business issues within field of expertise:o Develop and run structured client workshops and manage activities as required to enable the customer to fully realize the benefits of consultancy;o Deliver as part of delivery team consulting assignments to build trusted relationships with customers present key findings and recommendations demonstrate technical credibility and obtain field/customer feedback;o Develop business cases (including cost-benefit analysis) design business architectures and business models;o Contribute to the development of regional or local partnerships suppliers/partners and evaluate vendor/third party offerings;o Interface with corporate functions (product marketing product development training project office etc) to ensure that they support the market needs;o Keep current with new technologies and industry trends;o Consultancy activities include capturing and prioritizing of customer needs and business requirements (e.g. joint opportunity assessments) re-design of business processes building customer capabilities to achieve operational efficiencies in cost reduction and/or service improvement. Qualifications EXPERIENCE- At least 7 years of Business and Technical consultancy experience in the IT & Telecommunications industry.- Basic team management experience/working in matrix managed organisations.- Understanding of Airline Industry IT environment an advantage.- Complex Bid and Proposal Management.- Managing Third Parties.- Operating at Senior levels of customer (Heads of Depts/Functions).KNOWLEDGE & SKILLS- Working knowledge of Communication and Information Systems- Strategic vision gained through thorough business experience- Self sufficient worker pro-active way of working- Excellent Customer facing and interpersonal skills- Consultative selling skills business acumen- Good Presentation skills- Structured communication skills (verbal and written)- Team leader and team worker - Able to work in a matrix management organisation- Excellent English is a prerequisitePROFESSION COMPETENCIESBusiness AcumenConsulting Process & MethodsFinancial AcumenSupplier Relationship ManagementCORE COMPETENCIESAdhering to Principles & ValuesCommunicationCreating & InnovatingCustomer FocusImpact & InfluenceLeading ExecutionResults OrientationTeamworkEDUCATION & QUALIFICATIONS- Business Telecommunications or Information Systems degree.- Consultancy accreditations preferred (e.g. Certificate in Management Consulting Essentials offered by Institute of Business Consulting and the Chartered Management Institute).- Project Management qualification preferred.WHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Read Less
  • Associate Network Field Engineer  

    - London
    Overview WELCOME TO We're the team that keeps airports moving, airline... Read More
    Overview WELCOME TO We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITAAs a Network Project Delivery Associate, you will have the opportunity to work at one of Europes busiest airports. You will work alongside a team of Network Delivery Managers, Project Managers, Solution Designers, Incident Managers, and Project Support Engineers to capture customer requirements and to deliver minor works projects to meet business requirements. You will have the opportunity to learn about networking technologies relating to LAN, WLAN, IP Telephony and network security. You will be responsible for supporting and contributing to all aspects of the projects life cycle: initiation, planning, execution, and closure this means you will be working on real-world challenges.Please note: The work location for this position is at Heathrow Airport. The successful candidate will be required to commute to the office three times per week.WHAT YOULL DO:Managing Network ProjectsHandle small-sized projects of varying scope within a portfolio.Proactively forecast resource needs based on current and upcoming workloads.Make informed resource decisions to support project delivery.Manage change and mitigate risks to ensure successful outcomes.Deliver consistent results to both stakeholders and customers.Apply strong attention to detail, time management, and influencing skills.Step in to manage individual projects when needed to ensure success.Delivery and ExecutionEnsure delivery of the agreed Statement of Work (SOW) for customer sites.Monitor and coordinate all required actions to deliver services effectively.Support global project rollouts or fulfill individual customer growth orders.Project Management AdministrationAdvocate for and follow defined company project standards and practices.Promote consistent practice standards across the organization.Generate and maintain reporting to ensure visibility into all project activities. Qualifications ABOUT YOUR SKILLS:24 years of experience as an IT Project Coordnator or Associate Project Manager, specifically in the IT industry, leading network-related projectsSolid understanding of project management methodologiesBasic knowledge of networking components such as routers, switches, firewalls, and physical infrastructure (e.g., Cat6, fibre optics)Excellent communication skills, both written and verbalStrong interest in pursuing a career in IT project management for long-term professional growthCollaborative team player with a willingness to ask questions and support colleagueNice to have:Previous experience in the airline industryExperience managing one or more projects from initiation through closure in a commercial environmentBackground in IT solutions or experience with airline industry solution providers (preferred)WHAT WE OFFER:Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.Flex Week: Work from home up to 2 days/week (depending on your teams needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: Weve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health a personalized platform that supports a range of wellbeing needs.Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!  Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Read Less
  • Business Information Sr Security Manager  

    - Reading
    Overview WELCOME TO SITA At , we keep airports moving, airlines flying... Read More
    Overview WELCOME TO SITA At , we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.Youll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward, were proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.Are you ready to love your job? The adventure begins right here, with you, at SITA.
    ABOUT THE ROLE & TEAMThe Business Information Security Manager serves as the primary commercial point of contact for enterprise security within a specific geographic region, while also supporting other regions as needed.
    As a trusted advisor, he reports to a BISO Director and supports in aligning business objectives with SITAs security governance and standards. He advises stakeholders on balancing business priorities with information security risks, while collaborating with the business information security office, customer security center and enterprise teams to ensure consistent and effective security practices. Additionally, he assesses and reports on security risks and recommending mitigation strategies and improvements where needed. This role serves as a bridge between business operations and enterprise-wide security best practices.WHAT YOU WILL DOEnsure GEO commercial requirements align with SITAs security governance, policies, and standards.Contribute to enterprise strategy on compliance, certifications and best practice improvements.Support awareness of regulatory, legal, and contractual obligations.Maintain clear communication between GEO stakeholders and relevant teams.Assist the BISO Director in customer engagements, opportunity and contract review while achieving business objectives.Represent SITAs cybersecurity program at conferences, client meetings, and industry forums.Promote security awareness and education across the GEO.Maintain understanding of GEO processes, systems, data, and partnerships, and report on cybersecurity status to the BISO Director. Qualifications KEY REQUIREMENTSCombines business acumen with technical expertise to enhance security posture and collaborate effectively with GEO stakeholders.Bachelors degree or equivalent, preferably in computer science or information systems.At least 7 years experience in Cloud, IT, information security, governance, compliance, audit, and risk management.Skilled in understanding and interpreting penetration testing, vulnerability management, application testing, and red team engagements.Knowledge of Data Privacy regulations is preferred Hold an active cybersecurity certifications (CISSP, CCSP, CISM, CISA).Experience in aviation or transportation sectors is an asset.Strong English communication, relationship-building skills, and ability to translate technical/security issues for business users.Proficient in Agile methodology, matrix organizations, managing multiple priorities, and service level management.Analytical and data-driven, with critical thinking and ability to interpret and apply policies across complex businesses.Capable of independently influencing others, facilitating teams, and driving objectives to successful outcomes.Travel required 10/15% of your timeWorking outside of normal working hours (supporting the other GEO's): 10/15%.WHAT WE OFFERWere all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.Flex Week: Work from home up to 2 days/week (depending on your teams needs) Flex Day: Make your workday suit your life and plans. (Depending on the stakeholders and BISO Directors needs) Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: Weve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health a personalized platform that supports a range of wellbeing needs.Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!  Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Read Less
  • Senior Manager Test  

    - Reading
    Overview WELCOME TO SITAAt SITA, we keep airports moving, airlines fly... Read More
    Overview WELCOME TO SITAAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.Are you ready to love your job?The adventure begins right here, with you, at SITA.ABOUT THE ROLEProvides the management of the Quality Management Test Service its functions and supports staff for a specified Solution Line(s) and the associated Test portfolio. Uses appropriate processes methodologies and technologies in compliance with SITA's policies and processes. Works with other Quality Management Portfolio Leads for consistent processes across SITA.WHAT WILL YOU DOKey Responsibilities:Coordinates and manages planning of the scope of tests within the test portfolio.Takes responsibility for integrity of testing and acceptance activities and coordinates the improvement of these activities.Provides authoritative advice and guidance on any aspect of test planning and execution.Supports all phases of testing in scope of the portfolio including test deliverables and auditability.Selects project testing standards for all phases influencing all parties to conform to those standards.Trains and support testers embedded in scrum teamsProvides governance across Test plans, Definition of Done and Exit documentationBe the expert both functionally and technically in what makes the solution.Be responsible for, create and document the Test strategySupports and is comfortable to be part of ISO 9001 and ISO 27K processes and auditKnowledge of security issues , being able to discuss with security office and security test team .Make release recommendationsWith the other Quality Engineering Leads responsible for bringing AI to testing across SITA.An advocate for automation firstFacilitate Risk meetings, understand the Risk LifecycleReporting to the Quality and Enabling Practices Director. Qualifications WHO YOU AREMinimum of 10 years experience in a QA environment of which 5 years were spent as a QA Manager including experience with current software testing methodologies functional testing integration testing and user acceptance testing.Formal project management training desirable.KNOWLEDGE & SKILLSAgile DevelopmentBudgetingBusiness Process ImprovementCloud ComputingCommercial AcumenConceptual ThinkingConfiguration ManagementConflict ResolutionExternal Resource ManagementFlexibility and AdaptabilityIT Industry: Trends & DirectionsIT Project ManagementInnovationManaging ChangeManaging RiskModeling: Data Process Events ObjectsPerformance Measurement and TuningQuality ManagementQuality in DesignRequirements AnalysisSoftware Product Technical KnowledgeSoftware Product TestingSoftware Quality Assurance and TestingSoftware Security AssuranceStandards Procedures & PoliciesSystem Testing ToolsSystems ThinkingTechnical ExcellenceTechnical Writing/DocumentationUser Acceptance Testing (UAT)AI in TestingCORE COMPETENCIESAdhering to Principles & ValuesCommunicationCreating & InnovatingCustomer FocusDeveloping TalentImpact & InfluenceLeading ExecutionManaging PerformanceResults OrientationTeamworkEDUCATION & QUALIFICATIONSUniversity degree or equivalent preferably in Computer Science Engineering Mathematics or similar.ISQTB qualification or recognized country-specific qualificationWHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Read Less
  • Business Consultant - Airport Operations  

    - Reading
    Overview WELCOME TO SITAAt SITA, we keep airports moving, airlines fly... Read More
    Overview WELCOME TO SITAAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.Youll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forwardwere proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.Are you ready to love your job?The adventure begins right here, with you, at SITA.ABOUT THE ROLE & TEAMAs a Business Consultant, you will be a key player in our Sales Support Team, working closely with regional sales leads to drive engagement with airports and airlines across Europe. Your role blends aviation operational expertise and a consultative mindset, supporting presales activities and shaping impactful solutions in the domains of Airport Operations and Sustainability.You will help our clients imagine to-be scenarios that optimize processes, reduce environmental impact, and embrace future-ready technology.WHAT YOU WILL DO:Be the single point of contact for one of our core Airport Operations products.Collaborate hand-in-hand with sales leads to support ongoing deals and close opportunities.Actively generate and qualify new opportunities with strategic airport and airline clients.Guide customers through process transformation initiatives, focusing on operational efficiency and automation.Train and onboard customers on the use and value of our solutions.Understand clients IT and operational environments and help lead the move toward cloud-based services.Represent the voice of the customer internally to improve our offering and approach. Qualifications WHO YOU ARE:Aviation know how is a must-have, particularly in airport operations, ground handling, and passenger flow. Candidates must be familiar with the following processes: ACDM, Turnaround Management, Total Airport management, Resource OptimizationFluent English speaking with excellent presentation and interpersonal skills (the role includes interaction with C-Level customers)A natural consultative seller, able to listen deeply and shape value-driven solutionsTechnically minded, with the ability to quickly grasp complex systems and communicate them effectivelyWHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Read Less
  • DevOps Engineer/Expert/ Specialist  

    - Reading
    Overview WELCOME TO At SITA, we keep airports moving, airlines flying... Read More
    Overview WELCOME TO At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.Youll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forwardwere proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.Are you ready to love your job? The adventure begins right here, with you, at SITA.ABOUT THE ROLE & TEAM: Join our innovative and fast-paced Borders Infrastructure / Platform team as an Infrastructure Engineer, where you'll play a pivotal role in shaping the underlying infrastructure of our industry leading products. The team underpins all our portfolio and is one of the core team which adheres and implements DevOps tool, Technology, and Principles and work on some of the most innovative tech.If you have an automation first mindset, and a thrive in a collaborative and dynamic environment, we invite you to join us on this exciting journey. Apply now to be a key player in shaping the future of our platform!Be at the forefront of technological advancements, contributing to a dynamic and forward-thinking Infrastructure platform team.Work alongside diverse and talented individuals, fostering creativity and knowledge exchange.Develop professionally and advance in a rapidly evolving industry.Contribute to the development of a platform that makes a significant impact in the industry. WHAT YOULL DO:Utilize a diverse set of tools such as Azure DevOps, Jenkins, and Ansible to automate the software development lifecycle.Own end to end deployment of a product and make sure the product is operationally ready.Review requirements from various product lines to help product owner define and prioritize new features which are needed for infrastructure and deployment.Participate in Scrum meetings to plan, prioritize and estimate work.Work with Delivery leads, Developers and Testers to troubleshoot specific issues, including recreating pipelines or deployment code, validate environment configuration, etc.Install, configure, and manage both cloud-based and on-premises applications.Contribute to definition and implementation of DevOps pipelines.Participate in reviews of everything from low level code to sprint performance or definition of new features.Document new features using agreed standards to encourage adoption with platform consumers.Collaborate with colleagues in your scrum team and with other teams on companywide initiatives and innovation. Qualifications ABOUT YOUR SKILLSBachelors or masters degree in computer science, software engineering, or a related field.At least 5 years experience working in a DevOps role.Have previous experience in troubleshooting Java applications.RHEL Linux or Equivalent.Must have knowledge of Ansible and KubernetesShould understand Microsoft Azure stack Dev/Test/Prod Environment support and Automation Experience in Linux administrationNICE-TO-HAVEFamiliarity with MongoDB and Elasticsearch for effective data management.Kubernetes Certified Azure CertifiedUnderstanding of Kafka and Ldap.Knowledge of Terraform.Concept of Agile, HA, Resiliency, Scalability.ITIL, Operational requirements and Support.WHAT WE OFFERWere all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.Flex Week: Work from home up to 2 days/week (depending on your teams needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: Weve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health a personalized platform that supports a range of wellbeing needs.Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!  Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Read Less
  • Senior Network Operations Specialist (OTN/SCN)  

    - London
    Overview WELCOME TO We're the team that keeps airports moving, airline... Read More
    Overview WELCOME TO We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAMAs an Subject Matter Expert (SME) for SCN networks, you will be part of LAN tower led by LAN Technical LeadYou will be responsible for proactive network maintenance, providing operational support to local teams and global command centers, and collaborating closely with design and deployment teams. In this customer-facing role, you will engage directly with clients to deliver tailored solutions and ensure seamless service delivery. You will drive the implementation and continuous improvement of operational processes and procedures, maintaining the highest level of service availability.Reporting to the Senior Manager Service Operations, you will be a part of the service operations team responsible for assuring SITA's competitive strength and business growth through the highest quality performance of all Service Operations activities at Heathrow airport and at their premises.WHAT YOULL DOProvide proactive maintenance and operational support to internal and external customers in line with contracts and SLAs.Ensure correct functioning, maintenance, and monitoring of internal and external systems, performing preventive and proactive interventions.Act as the customer SPOC when required, coordinating with internal resolver groups and Service Desk to maintain high service standards and timely resolutions.Detect, diagnose, and resolve service and infrastructure issues, ensuring incident and problem management is handled to the highest standards.Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirementsGuide the Service Operations team to uphold high working standards, offering support and direct oversight where needed.Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problemsSupport the senior team members in the management, reporting, and co-ordination of day-day tasks during absence of the Technology Lead.Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where providedPerform change management, configuration, design, and implementation activities for supported products and systems.Report and escalate unresolved problems, and ensure service requests are fully owned until closure.Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.Document lessons learned, known errors, and operational knowledge to drive continuous service improvement. Qualifications ABOUT YOUR SKILLS3+ years experience as a Systems Engineer/Administrator or Network Engineer responsible for support activities involving LAN/WAN equipment. 3+ years experience in Customer Service, preferably in a global organization and Service Provider environmentTechnical background in Telecommunications, Service Management, and IT Service Management processes (ITIL).Experience with Windows Server (installation, patching) and relevant certifications (e.g., CCNA, Microsoft)Proven ability to manage OTN Systems Networks and configure Cisco ACI 9Ks, Nexus 7Ks, and NCS platforms.Knowledge of Aruba ClearPass and AVI Load BalancersExperience with security systems, including Palo Alto firewallsStrong customer service orientation with a proactive, ownership-driven mindset.Demonstrated success delivering services to external customers under strict SLAsAbility to manage multiple tasks and perform under pressure in dynamic environmentsExperience working in global service provider environments with cross-functional teams.Strong communication skillsNICE-TO-HAVE Experience of working in the Airport/Airline industryExperience of working with Automation (Infrastructure as Code)Knowledge and experience of OTN Networks; BARCO KVM solutions; or Cisco NCS model seriesWorking environment: Working core business hours during the weekWhen/where required, be contactable for escalations and support, on and on-call standby basis When/where required, perform assigned tasks out of hoursWHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany