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SITA
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  • Project Manager  

    - Reading
    Overview WELCOME TO SITAAt SITA, we keep airports moving, airlines fly... Read More
    Overview WELCOME TO SITAAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.Youll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forwardwere proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.Are you ready to love your job?The adventure begins right here, with you, at SITA.PURPOSEThe Enterprise Information Security Office (EISO) is tasked with leading Information Security Management activities across SITA. The Cybersecurity Business Office (CBO) is responsible for the delivery of Program and Project Management activities. This includes SITA Enterprise wide engagement (Customer Service, Reporting and Communications). As a Project Manager you will drive a variety of project initiatives that meets the needs of our customer base. This position offers an opportunity to work in a fast-paced environment with colleagues and customers located worldwide. Success in this role means you pay attention to detail be time sensitive possess influencing skills and enjoy working with others of diverse backgrounds.ABOUT THE ROLE & TEAMReporting to the CBO Director, you will partner with the CISO, EISO managers, program/project managers, and business units within SITA, maintaining strong relationships with digital transformation teams impacted by CBO activities. You will manage delivery of projects under a defined roadmap of project commitments, managing the assigned projects and scheduling tasks, reviewing work packages, and communicating project progress with senior stakeholders.WHAT YOULL DOThis role is responsible for managing projects of varying size and complexity from initiation through closure. You will oversee scope, change, risks, budgets, and delivery in line with defined project charters and agreed project management standards.You will collaborate with local and remote teams to track progress against schedules, resolve issues, and ensure timely delivery. Regular, clear communication with team members, stakeholders, and customers is essential to maintain alignment and transparency.Customer satisfaction is central to the role. You will work proactively with customers and their teams to ensure project objectives are met.Responsibilities also include maintaining accurate project documentation, such as project and resource plans, communication plans, status and variance reports, change requests, RAID logs, steering committee updates, and lessons learned. You will monitor overall project health, manage financial budgets and procurement, and provide concise reporting to senior stakeholders. Qualifications ABOUT YOUR SKILLSYou have a track record of success in in managing multiple projects and programs of varying sizes complexities budgets and deliverables within a commercial environment.Formal project management training and certification.)You have experience speaking in front of executives and senior management.You have the ability to drive project initiatives that meet customer needs in a fast-paced environment.Success requires attention to detail, time sensitivity, influencing skills, and teamwork.You have a track record of managing multiple projects of varying sizes and complexities.Successful track record in managing multiple projects/programs within a commercial environment.NICE-TO-HAVE University degree or equivalent.Cybersecurity certification.Ideally you have experience with delivering Cybersecurity, IT solutions or airline industry solutions provider.WHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council Internationalavailable to all employeesto specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Read Less
  • Senior Quality Assurance Analyst  

    - Reading
    Overview WELCOME TO SITAAt SITA, we keep airports moving, airlines fly... Read More
    Overview WELCOME TO SITAAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.Youll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forwardwere proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.Are you ready to love your job?The adventure begins right here, with you, at SITA.ABOUT THE ROLE & TEAMAs Senior Quality Assurance Analyst, you will support the implementation, control, and continuous improvement of PCI DSS 4.0.1 compliance across SITAs airport and infrastructure environments.
    You will be accountable for ensuring audit readiness, maintaining compliance documentation, and driving alignment with PCI DSS standards and SITAs internal security policies.
    Reporting to the Lead Quality Assurance, you will be part of the Compliance team, responsible for safeguarding payment data security and supporting operational excellence across global airport systems. WHAT YOU WILL DO: Assist in developing and executing the PCI DSS 4.0.1 compliance programme, including documentation and audit evidence. Coordinate with internal teams (GRC, SoC, Infrastructure, Development) and external auditors for timely compliance deliverables. Support implementation and validation of technical controls such as vulnerability scanning, penetration testing, and system hardening. Maintain and update the Roles and Responsibilities Matrix for PCI DSS scope. Monitor and report on PCI DSS control effectiveness, identify gaps, and recommend remediation. Facilitate internal readiness assessments and mock audits for PCI DSS certification. Track and manage audit findings, ensuring timely resolution and documentation. Deliver PCI DSS awareness and training sessions for relevant teams. Assist in planning compliance activities, including resource and timeline estimation. Ensure annual review and update of all compliance documentation (policies, procedures, diagrams). Qualifications WHO YOU ARE:Minimum 5 years experience in Quality Assurance, Information Security, or Compliance roles. Hands-on experience with PCI DSS compliance programmes, including evidence collection and audit readiness. Strong understanding of PCI DSS 4.0.1 requirements and security best practices. Familiarity with SSDLC, vulnerability management, and risk-based control assessments. Skilled in preparing compliance artefacts (AOC, ROC, policy documentation). Excellent communication and documentation skills for technical and non-technical audiences.NICE-TO-HAVE: Industry certifications such as PCIP, CISA, CISM, or ISO 27001 Lead Implementer. ISEB Foundation or equivalent QA qualification. Experience with tools for vulnerability scanning, penetration testing, and log review.WHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council Internationalavailable to all employeesto specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Read Less
  • Product Manager  

    - Reading
    Overview WELCOME TO SITAAt SITA, we keep airports moving, airlines fly... Read More
    Overview WELCOME TO SITAAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.Are you ready to love your job?The adventure begins right here, with you, at SITA.ABOUT THE ROLE AND THE TEAMAchieve the strategic, financial and customer satisfaction objectives for the given product(s). As the overall product lead for the Total Airport Management product line within the Airports Business Unit, this role owns strategy, roadmap and delivery, shaping revenue and profit growth in line with SITA strategic plans and managing performance of the product line throughout its full life cycle. WHAT YOU WILL DO Product Long‐ & Short‐Term Roadmap. Develop and drive a clear product roadmap for airport/operations use cases, balancing short-term delivery with longer-term strategic goals and agreed operational/platform KPIs, securing buy-in from internal and external stakeholders. Product Lifecycle & Performance Management. Own and run the full lifecycle of the product from concept and discovery through launch, scale and retirement, using operational, platform and customer metrics (e.g. performance, availability, incident trends, NPS/CSAT) to guide prioritisation and lifecycle decisions. Stakeholder Management. Build strong relationships with airport customers, internal product/engineering teams and other stakeholders, aligning priorities, communicating progress and resolving conflicts. Product Discovery & Requirements Management. Lead discovery and translate customer and operational needs into clear, prioritised requirements and user stories for delivery teams, covering both functional and non-functional aspects. Squad Mission, Backlog & Execution Leadership. Translate product vision and roadmap into clear quarterly and sprint goals for the product squad(s), provide day-to-day leadership to cross-functional members (engineering, design, QA, DevOps), and own backlog prioritisation to align with business value, customer needs and technical constraints. Customer- & Data-Led Delivery & Improvement. Embed customer insights, usage data and feedback loops into squad decision-making, fostering a culture of experimentation, continuous improvement and modern Agile/DevOps practices. Alignment Between Product Strategy and Technical Implementation. Work closely with the Senior Architect and platform/vendor leads to balance product ambitions with technical feasibility, debt management and platform evolution. Service Management & Operational Readiness. Work with service and operations teams to define SLAs and support models, ensuring the product is reliable, performant and supportable in live airport environments. Product Marketing, Go-to-Market & Pre-Sales Support. Partner with product marketing and sales to shape value propositions, positioning and go-to-market plans, and support pre-sales, customer engagements, events and bids as required. Supplier, Risk, Dependency & Release Management. Manage key vendor and partner relationships where third-party components are part of the platform, identify and mitigate delivery risks and cross-team dependencies, and coordinate release planning with operations, service readiness, support and marketing to ensure smooth deployment and adoption of new digital features. Qualifications ABOUT YOUR SKILLSSignificant experience (typically 8+ years) in senior product management, including owning strategy, roadmap and delivery for complex digital products or platforms across multiple teams and stakeholders Experience establishing and scaling new product lines or capabilities, from initial discovery and MVP through to multi-stakeholder adoption and ongoing iteration Experience in the Air Transport Industry or other operational or safety-related domains highly desirable Experience contributing to product revenue growth and using product, operational and customer data to inform prioritisation and to support business cases, pricing and investment decisions Experience of working in a matrix environment, liaising with cross-functional and geographically distributed teams to drive overall product success Experience leading Agile digital delivery teams, managing backlogs and working closely with engineering, architecture and design teams Strong understanding of Agile methodologies (Scrum/Kanban) and modern product delivery practices, ideally including continuous delivery and DevOps Experience with data-intensive or real-time operational platforms and integrating multiple legacy and third-party systems into a coherent product experience Experience delivering products in regulated, standards-driven or safety-focused environments, working with assurance, compliance or regulatory stakeholders Business / Engineering / Science related qualification to at least Bachelors Degree level typically. Other Degree level backgrounds considered. WHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Read Less
  • Account Representative  

    - London
    Overview WELCOME TO SITAAt SITA, we keep airports moving, airlines fly... Read More
    Overview WELCOME TO SITAAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. Youll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forwardwere proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE You will join SITAs Commercial Telecoms team supporting the HAL ITO Team at Heathrow, a fast-paced, highly customer-facing environment serving airlines, retailers, and commercial partners across the airport.As an Account Representative, you will own a portfolio of key accounts, support revenue delivery, and help drive the strategic growth of Commercial Telecoms in line with the Heathrow Business Plan. This role is essential for maintaining service quality, expanding our footprint, and ensuring a consistent customer experience across the account.KEY RESPONSIBILITIES Support the Sales Development Plan and drive implementation aligned with Commercial Telecoms strategic objectives.Protect and extend existing products and services, ensuring strong customer engagement and stable annual revenues.Manage a portfolio of large accounts, driving customer satisfaction, operational performance, and overall relationship management.Own monthly reporting of key performance metrics across sales and account activities.Increase Commercial Telecoms market share across Heathrow tenants and expand customer footprint.Manage and nurture relationships across Heathrow IT, Commercial Business Development, and Commercial Telecoms clients.Lead regular service reviews, act as the single escalation point for the sales team, and ensure timely delivery through suppliers and internal teams.Support account team members, including coaching and mentoring, to drive stable growth and customer loyalty.Contribute to innovation, and support Marketing and Product activities as required Qualifications EXPERIENCE4+ years in sales, account management, or business development roles.Proven experience managing client relationships at managerial level.Demonstrated track record achieving or exceeding revenue or sales targets.Strong communication skills and ability to operate under pressure in a customer-facing environment.Full eligibility to work in the UK (no sponsorship) and ability to obtain Heathrow Airside ID (5-year background check).Nice to HaveExperience in the ATI, IT, or telecom sectors.Exposure to pipeline management, account development plans, or CRM tools (e.g., Salesforce).WHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Read Less
  • MSI Analyst  

    - Reading
    Overview WELCOME TO SITAWe're the team that keeps airports moving, air... Read More
    Overview WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.PURPOSEThe MSI Business Analyst is a critical role within SITAs Master Systems Integration Centre of Excellence, responsible for the creation, management, and continuous evolution of the CoEs knowledge library and enablement assets.This role ensures that the CoEs guidelines, frameworks, methodologies, and tools are current, relevant, and tailored to meet the evolving needs of GEOs for early stage engagement, bid support, and program delivery. Acting as a bridge between the CoE and GEO teams, the MSI Business Analyst aligns resources and collateral with market requirements, enabling SITA to deliver consistent, high quality MSI programs globally.KEY RESPONSIBILITIESKnowledge Library & Asset ManagementLead the development, consolidation, and ongoing maintenance of the CoE knowledge library, including guidelines, frameworks, methodologies, and best practices.Ensure CoE assets remain dynamic and aligned with emerging industry trends, customer needs, and SITAs MSI strategic priorities.Curate and update early stage enablement toolkits, bid support templates, and delivery planning resources to support GEO teams.GEO Alignment & SupportAct as the central liaison with GEOs to understand their requirements for MSI engagement, bid preparation, and project execution.Proactively adapt and tailor CoE assets to meet GEO specific needs and regional nuances. Provide targeted support to GEO bid teams, enabling them to leverage CoE assets effectively in RFP responses and customer proposals.Collaboration & Knowledge SharingFacilitate cross-functional collaboration between CoE, GEOs, and corporate technical teams to share insights, lessons learned, and MSI best practices.Organize regular knowledge-sharing sessions and feedback loops to keep CoE assets relevant and impactful.Market Intelligence & Continuous ImprovementTrack market developments, competitor approaches, and customer feedback to inform updates to CoE resources.Identify gaps in existing collateral and recommend enhancements to strengthen SITAs MSI proposition.Key DeliverablesDevelopment and ongoing management of the CoE Knowledge Library (guidelines, frameworks, best practices).Creation and curation of Early Stage Enablement collateral and Bid Support materials.Continuous alignment of CoE assets with GEO requirements through structured engagement and feedback mechanisms.Regular reports on asset usage, effectiveness, and market insights to inform CoE strategy.Facilitation of MSI knowledge sharing across regions and functions. Qualifications EXPERIENCEProven experience (4+ years) in business analysis, knowledge management, or program support roles. Background in developing and managing knowledge assets and enablement tools.Ability to align cross-functional requirements and translate them into practical, scalable solutions.Excellent stakeholder engagement, facilitation, and communication skills.Experience in supporting complex bids and programs within ATI or related industries.Good understanding of airport systems integration and MSI business models (desirable).Business-related consultancy/or Industry experience.Team leadership experience/working in matrix managed organisations.Understanding of Airline Industry IT/ Network environment (an advantage).PROFESSION COMPETENCIESStrategic Alignment: Ensures CoE assets evolve in lockstep with GEO and market needs.Collaboration: Builds effective relationships across global teams and functional areas.Knowledge Management: Maintains a dynamic repository of MSI insights and tools.Execution Excellence: Delivers high quality, timely support to enable GEO success.EDUCATION & QUALIFICATIONSDegree in Business, Technology, or Project Management.Qualification in Knowledge Management or Business Analysis (an advantage).ATI (Air Transport Industry) related experience, diploma, or certification (preferred)WHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Read Less
  • Senior Solution Architect / Consultant -MSI  

    - Reading
    Overview WELCOME TO SITAWe're the team that keeps airports moving, air... Read More
    Overview WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.PURPOSEThe Master Systems Integrator (MSI) Centre of Excellence exists to bring together design, technology, and operations into a unified framework that helps airports evolve into intelligent, efficient, and passenger-centric ecosystems.As the Senior Solution Integration Architect, you will play a pivotal role in shaping integration architectures that connect systems, processes, and stakeholders across the entire airport lifecycle. You act as both technical architect and trusted advisor, guiding clients, constructors, and design partners from concept to operationbridging the gap between technology vision and practical delivery.Operating within early-stage design and consulting engagements, this role provides strategic systems integration leadership, ensuring that neutral, interoperable, and future-ready solutions are developed in collaboration with multiple industry participants.KEY RESPONSIBILITIESArchitecture & DesignLead the design and validation of systems integration architectures that meet functional, operational, and non-functional requirements.Translate complex stakeholder needs into coherent integration blueprints and design frameworks.Ensure proposed architectures reflect interoperability, scalability, resilience, and sustainability principles.Support early-stage technology assessments, solution scoping, and integration readiness reviews.Engagement & CollaborationCollaborate closely with the MSI CoE leadership and regional teams to develop and deliver MSI and advisory engagements.Maintain continuous collaboration with design partners, technology vendors, and airport operators to ensure architectural coherence.Act as the technical focal point for integration-related discussions during concept and design development.Client & Partner LeadershipEngage directly with airport clients, design consultants, and delivery partners to co-create integration strategies and roadmaps.Facilitate technical and strategic workshops to align technology, business, and design priorities.Provide expert guidance on integration best practices, governance, and architectural methodologies.Build trusted relationships with client executives and technical stakeholders.Business Development & Delivery SupportSupport regional and global teams in developing MSI propositions, solution strategies, and bid responses.Contribute to defining integration standards, playbooks, and reference architectures for reuse across markets.Engage in vendor assessments, partner evaluations, and ecosystem development activities.Provide architectural oversight and quality assurance throughout project delivery cycles.Innovation & Knowledge EnablementStay abreast of emerging aviation and smart-infrastructure technologies (AI, IoT, Cloud, Edge, Digital Twins, Biometrics).Contribute to the continuous development of MSI frameworks, knowledge repositories, and reference models.Advocate for open, interoperable, and design-led integration approaches that enhance industry collaboration. Qualifications EXPERIENCEMinimum 7+ years experience in systems integration architecture or complex program delivery within aviation or large infrastructure environments.Strong understanding of airport technology ecosystems, including operational and passenger systems, networks, data platforms, and integration middleware.Proven capability in developing multi-vendor, multi-stakeholder integration solutions.Demonstrated experience in client-facing advisory, consulting, and architectural leadership roles.Comfortable working within multi-disciplinary, matrix-managed, and global project environments.Strong interpersonal, facilitation, and presentation skills.Analytical, structured, and solutions-oriented mindset.PROFESSION COMPETENCIESCustomer Focus Creates solutions that serve the broader needs of airport stakeholders.Collaboration Promotes partnership across disciplines, organizations, and geographies.Innovation Encourages new approaches to integration, automation, and design.Integrity & Neutrality Acts as an impartial advisor promoting open and interoperable ecosystems.Continuous Learning Adapts to evolving technologies and market trendsEDUCATION & QUALIFICATIONSBachelors degree in Technology, Engineering, or Business (required).Transport / Aviation / Infrastructure-related diploma or degree (preferred).Certification in Enterprise Architecture (e.g., TOGAF, ArchiMate) preferred.Project Management qualification (e.g., PMP, PRINCE2) advantageous.Familiarity with Change Management (e.g., Prosci / ADKAR) is beneficial.SUMMARYThis role is ideal for integration architects and consultants who combine technical excellence with stakeholder empathy, thrive in collaborative design environments, and believe in shaping the future of connected, intelligent, and human-centric airports through open and industry-aligned MSI practices.WHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Read Less
  • IT Network Field Technician - Heathrow  

    - London
    Overview IT Network Field Technician - HeathrowWELCOME TO At SITA, we... Read More
    Overview IT Network Field Technician - Heathrow

    WELCOME TO At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.Youll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forwardwere proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.Are you ready to love your job?The adventure begins right here, with you, at SITA.ABOUT THE ROLE & TEAMTo assure SITA's competitive strength and business growth through the provision of the highest quality Smart hands field services to Heathrow in airport and at their premises. Perform all field services activities according to SITA standards and procedures, maximising customer satisfaction by the delivery of first-class on-site field maintenance and support activities.For the technical competencies, only a high-level knowledge of LAN protocol troubleshooting, WAN troubleshooting, and LAN equipment configuration is required. Knowledge and experience in infrastructure support are also necessary.This is a daytime position, Monday to Friday, with the possibility of additional resourcing requirements when needed.WHAT YOULL DO Provide field operations support to internal and external customers delivering to SLAs. Working within the defined processes, take ownership for the timely resolution of all Incidents and Requests working with local and global resolver groups as well as third parties.Perform onsite interventions in response to Service Desk ITSM ticket allocation.Carry out local fault investigations, repairs of faulty equipment and services including hardware replacements to the highest standards, working with the appropriate global resolver group where required.Carry out site surveys for new customer premises for preparation for new product and services installation under the guidance of senior team members. Local site surveys for Impact analysis relating to power outage that maybe scheduled.Deployment and installation of equipment to the customer premise, configuring to the specification / design where required to include and testing required before handing over to the customer (completed delivery) and into operation.Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.Perform tests on hardware and software components and local acceptance testing with Customers and 3rd parties.Complete an Operations Daily Diary providing and accurate account of the day/shift events and on time for the point of handover. This should be stored within the agreed location.Ensure that all the required Field Service data and knowledge articles are provided and recorded in the correct libraries within the customer Knowledge Base for recording and knowledge sharing.Work as a team to maintain operational process, knowledge to assist othersWhen/where required, be contactable for escalations and support, on-call standby basis for emergencies Qualifications ABOUT YOUR SKILLSMinimum 35 years of experience as a Field Technician or in the Network, Telephony, Wireless, and KVM Videowall domain.Must have direct experience working with internal and external customers, delivering to SLAs.Ability to support and troubleshoot Ethernet networks and Fibre Optic cabling using available tools.Understanding of, and ability to install and configure, Cisco, Aruba, PaloAlto, and SCN equipment to component level.Experience in installing and configuring other bespoke IT hardware assets.Must hold a valid UK Drivers License with no or minimal endorsements; onsite vehicle provided; airside driving training provided.Must undergo aviation security and vetting checks to successfully obtain an airside ID. A full 5-year background and security vetting process will be required.Desirable certifications: CompTIA Network or CompTIA Network+, CCNA.Desirable: ITIL Foundation certification.NICE-TO-HAVEExperience working in a similar support role at Heathrow or within the Airport/Airline industry.WHAT WE OFFERWere all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your teams needs) Flex Day: Make your workday suit your life and plans. Flex Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: Weve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health a personalized platform that supports a range of wellbeing needs.Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!  Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.  Read Less
  • Senior Network Operations Specialist (OTN/SCN)  

    - London
    Overview WELCOME TO We're the team that keeps airports moving, airline... Read More
    Overview WELCOME TO We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAMAs an Subject Matter Expert (SME) for SCN networks, you will be part of LAN tower led by LAN Technical LeadYou will be responsible for proactive network maintenance, providing operational support to local teams and global command centers, and collaborating closely with design and deployment teams. In this customer-facing role, you will engage directly with clients to deliver tailored solutions and ensure seamless service delivery. You will drive the implementation and continuous improvement of operational processes and procedures, maintaining the highest level of service availability.Reporting to the Senior Manager Service Operations, you will be a part of the service operations team responsible for assuring SITA's competitive strength and business growth through the highest quality performance of all Service Operations activities at Heathrow airport and at their premises.WHAT YOULL DOProvide proactive maintenance and operational support to internal and external customers in line with contracts and SLAs.Ensure correct functioning, maintenance, and monitoring of internal and external systems, performing preventive and proactive interventions.Act as the customer SPOC when required, coordinating with internal resolver groups and Service Desk to maintain high service standards and timely resolutions.Detect, diagnose, and resolve service and infrastructure issues, ensuring incident and problem management is handled to the highest standards.Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirementsGuide the Service Operations team to uphold high working standards, offering support and direct oversight where needed.Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problemsSupport the senior team members in the management, reporting, and co-ordination of day-day tasks during absence of the Technology Lead.Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where providedPerform change management, configuration, design, and implementation activities for supported products and systems.Report and escalate unresolved problems, and ensure service requests are fully owned until closure.Manage local suppliers in the provision of services for the SITA Service Operations centres and report on services provided to management.Document lessons learned, known errors, and operational knowledge to drive continuous service improvement. Qualifications ABOUT YOUR SKILLS3+ years experience as a Systems Engineer/Administrator or Network Engineer responsible for support activities involving LAN/WAN equipment. 3+ years experience in Customer Service, preferably in a global organization and Service Provider environmentTechnical background in Telecommunications, Service Management, and IT Service Management processes (ITIL).Experience with Windows Server (installation, patching) and relevant certifications (e.g., CCNA, Microsoft)Proven ability to manage OTN Systems Networks and configure Cisco ACI 9Ks, Nexus 7Ks, and NCS platforms.Knowledge of Aruba ClearPass and AVI Load BalancersExperience with security systems, including Palo Alto firewallsStrong customer service orientation with a proactive, ownership-driven mindset.Demonstrated success delivering services to external customers under strict SLAsAbility to manage multiple tasks and perform under pressure in dynamic environmentsExperience working in global service provider environments with cross-functional teams.Strong communication skillsNICE-TO-HAVE Experience of working in the Airport/Airline industryExperience of working with Automation (Infrastructure as Code)Knowledge and experience of OTN Networks; BARCO KVM solutions; or Cisco NCS model seriesWorking environment: Working core business hours during the weekWhen/where required, be contactable for escalations and support, on and on-call standby basis When/where required, perform assigned tasks out of hoursWHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Read Less
  • Senior Bid Manager  

    - Reading
    Overview WELCOME TO SITAWe're the team that keeps airports moving, air... Read More
    Overview WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.PURPOSELeads and manages cross functional Bid Teams across a matrix structure. Will successfully close new and renewal business opportunities related to strategic large and/or complex solutions.Responsible for people management and development of a team of Bid Managers based in locations across the world. Responsible for defining the bid process and driving continued transformation to enable SITA to improve bid efficiency and achieve growth targets.KEY RESPONSIBILITIESManage all aspects of assigned bids from qualification to contract signature. Lead and co-ordinate activities of cross-functional bid team.Manages the development of the optimum bid strategy and associated appropriate levels of response in order to successfully win each strategic contract.Develops the overall bid plan and builds and manages the virtual Bid Team to achieve the bid deliverables in an effective and efficient manner. This includes leading the process of identifying potential partners and selecting / negotiating / contracting with such partners.Owner of the submission to the customer. Manages and coordinates the negotiation team in the pre-contract stage with the Customer including the setting up of appropriate commercial partnership agreements and underpinning contracts to support contract deliverables whilst ensuring that the relevant internal expertise is involved in the closure of commercial financial and legal issues with the customer.Plans for and ensures a smooth transition from the Bid Team to the delivery team upon contract signature.Manages the approval process for the bid; technical and commercial in accordance with the appropriate corporate guidelines.Prepare and manage presentation of SITA's response to the Customer.Communicates progress regularly and clearly to the relevant SITA senior management and stakeholders ensuring that major issues are escalated and addressed.Lead Bid Management function for the Borders business unit. Owner of the Bid Process. Qualifications EXPERIENCEProven ability to lead, motivate and inspire diverse bid team, located across multiple locations.Experience in border management, aviation industry or IT is a plus.Hands-on experience in leading complex bids and proposals. Exposure to the vendor side is a plus.Experience in developing successful relationships at all levels within the organization.Experience in managing teams to perform under pressure and consistently achieve tight deadlines.Preferably having worked in a multinational company.Experienced in bidding to Governments in various countries and regions around the world.KNOWLEDGE & SKILLSSkilled people manager, able to mentor and develop the capabilities of other bid and proposal managers.Relevant understanding of border management processes, or of airport and airline operations an advantage.In depth knowledge of the Bid process and best practicesPROFESSION COMPETENCIESAccuracy and Attention to DetailCommercial AcumenContracts ReviewCross-team integrationGraphic ToolsNegotiatingNetworking and influencingPartnering for Clients' SuccessPlanning: Tactical StrategicProducts and ServicesRFP experienceSales Closing and AgreementsSales Proposals and PresentationsSales Scoping and QualificationSystem and Technology IntegrationTechnical Writing/DocumentationCORE COMPETENCIESAdhering to Principles & ValuesCommunicationCreating & InnovatingCustomer FocusDeveloping TalentImpact & InfluenceLeading ExecutionManaging PerformanceResults OrientationTeamworkEDUCATION & QUALIFICATIONSBachelors degree or equivalent professional experience requiredBid management or proposal management certification such as APMP is preferred.WHAT WE OFFERWe're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world.Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany