We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
As an Out of Hours Customer Service Advisor for Denplan, you'll be part of a team who take inbound calls from patients needing emergency dental treatment. You’ll be there to support and advise them during this time of need, whilst making outbound calls to dental practices to secure an appointment for them. You’ll also respond to general customer service queries via email, providing an excellent level of customer service to ensure their queries are resolved. Our Denplan customers receive an insurance benefit, covering them to receive emergency dental treatment whilst away from their registered dental practice. Your role is critical to the delivery of this essential service.
What you’ll do:
Take inbound calls from patients needing emergency dental treatment
Make outbound calls to secure appointments with dental practices
Respond to customer queries via email
Deliver exceptional service during stressful situations
Hours:
Saturday: 8:00am – 4:00pm
Sunday: 4:00pm – 8:00pm (Training provided remotely, with flexibility for overtime opportunities)
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