Job Description
Position Summary We are looking for a Triage Analyst to join us in an embedded role for a global communications platform client. In this role, you will manage escalation processes related to online extremist content and behaviours, ensuring timely and accurate communication to key internal client stakeholders. You will support with the identification of content and/or users requiring further investigation, and provide insights to inform quality and process improvements. You will adhere strongly to established performance targets and metrics. As an Embedded Triage Analyst, you will apply good judgment to identify flagged content that requires escalation and utilize your expertise in extremism and violent threat actor trends to assist in creating training materials. You will also manage requests through the client’s ticketing system and leveraging data-driven dashboards, investigative tools, and AI-enabled solutions to deliver high-quality outcomes. This is a fully remote role, with the potential for periodic visits to the client’s EMEA office in Amsterdam. The position follows a Tuesday-Saturday schedule, working core hours of 9 am - 6 pm. There may be an occasional need to work out-of-hours during emergencies and time-sensitive matters. Essential Functions / Responsibilities Review and enforce escalations from moderation sites and internal client functions, using relevant tools and in strong adherence to performance metrics Identify targets for additional investigation, leveraging knowledge of indicators of extremist violence Identify areas to improve escalation quality and enforcement guidance for business processing outsourcing (BPO) sites Work cross-functionally to communicate extremism trends to inform training material and process improvement Review and tag results of violent extremism detection models, enforcing appropriately, and escalating critical-harm content for investigation by senior analysts Handle time-sensitive escalations and alerts with precise accuracy Be an effective member of a small team, focused on the delivery of high-impact services Other duties as assigned Knowledge, Skills, and Abilities Understanding of online extremist environments and violent threat actor behaviours Experience working with data-based dashboards and reporting tools Strong analytical and decision-making skills, with the ability to apply complex guidelines while considering context and nuance Ability to navigate ambiguity and prioritise work based on risk and impact Ability to independently manage work aligned with agreed performance targets and metrics Collaborative mindset with the ability to work effectively across time zones and cultures Confident working under pressure with the ability to maintain composure, attention to detail, and accuracy while managing competing priorities and urgent demands Ability to maintain the highest levels of integrity, discretion, and confidentiality while handling sensitive information Strong written and verbal communication skills Qualifications Approximately 1-3 years of prior experience in the field of monitoring online extremism and violent actor trends Bachelor’s degree in Conflict Studies, Terrorism Studies, Criminology, Intelligence, Security, or related field, or equivalent professional experience Fluency in English (both written and verbal) Additional language capabilities preferred (particularly German, French, Spanish, Polish or Russian) Experience working in teams focused on Content Moderation, Trust & Safety, or other roles involving policy identification, application, and utilisation of a ticketing system (preferred) Experience with data-based dashboards and business intelligence tooling, such as Looker, Tableau, Mode, as well as ticketing systems, such as Zendesk (preferred) Familiarity with online social communication platforms (preferred) Understanding of extremist behaviours in relation to gaming-related communities (preferred) Full existing authorisation to live and work in the UK
Additional Information
Interview Process Initial call with our Talent Acquisition team member Timed written assessment (arranged at a time that suits you) to test writing and analytical capability Panel interview with some of the team members and hiring managers at Sibylline Meet and Greet with the client Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you feel you meet some of the requirements and can offer a unique perspective to this role, we strongly encourage you to apply—you might be the perfect fit we're looking for! Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture, and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.
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