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Sheffield City Council
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  • Accommodation & Support Matching Officer  

    - Sheffield
    Do you want to help vulnerable households in need? Do you put the cust... Read More
    Do you want to help vulnerable households in need?
    Do you put the customer at the centre of what you do?
    Do you have the resilience to thrive in a busy working environment?
    If so, we would love for you to apply for the post of Matching Officer within Housing Options & Advice on our Accommodation & Support Team. We have one full time, temporary position until 31/3/2026.
    The Role(s): 
    This is a fantastic opportunity to join the busy, exciting Housing Advice and Options Service. Matching Officers will be responsible for supporting the placement of customers in housing need into suitable accommodation to ensure the service meet their statutory duties. A big part of the Matching Officer's role will also be liaising and working closely with our accommodation providers regarding the placement of our customers.  Successful candidates will also be responsible for contributing to the delivery of the Supported Accommodation Pathway.

    Working within the limits of the accommodation resources available, it is not always possible to meet the accommodation aspirations of our customers; it is crucial to balance of empathy and understanding with managing customer expectations.

    You would be working in a team with skilled and experienced officers, seniors and managers who would be on hand to support you.
    Who we are looking for: To be successful, you must be able to demonstrate a clear customer focus, with an ability to prioritise and organise your work whilst working in a fast-paced environment. We need excellent communicators who work well on their own initiative but are also flexible team players. It is important to be resilient and hardworking, with a keenness to learn. Read Less
  • Resource Controller  

    - Sheffield
    Sheffield City Council Repairs and Maintenance business are offering a... Read More
    Sheffield City Council Repairs and Maintenance business are offering an exciting opportunity for an enthusiastic, committed and competent person to join our Supplies & Logistics team as a Resource Controller.
    The successful candidate will be enthusiastic, confident and have experience in the use of IT systems and procurement of trade materials to support service delivery and have excellent customer liaison skills to deliver on the wide-ranging objectives required in the post.
    Management reporting and data analysis experience is an integral part of a Resource Controller role.

    Our services operate between the hours of 7:30 and up to 18:00 Monday – Friday and you will be required to work between those times. Informal contact: We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. Read Less
  • Learning Co-ordinator  

    - Sheffield
    Are you passionate about making a positive impact on young people’s li... Read More
    Are you passionate about making a positive impact on young people’s lives?Aldine House, a Secure Children's Home in Sheffield, is seeking an empathetic and resilient fulltime Learning Coordinator to support and inspire young people in our care.Aldine House is licensed to provide care and education for up to ten young people with significant challenges, in addition to care and therapeutic intervention. At Aldine House, we provide a nurturing, safe, secure environment where every young person can grow and thrive. As part of our team, you'll play a vital role in shaping brighter futures while working in a collaborative and supportive setting. Your Role Will Include: Designing creative and educational activities tailored to our young people's interests and needs. Plan and lead engaging group sessions on a variety of subjects to encourage learning and personal growth.  Plan and deliver creative and meaningful activities during school holidays that promote new skills and confidence. Plan and lead an area of the education curriculum, liaising with the education team. Support the education team during the school day, contributing to a positive and inclusive learning environment. Working closely with our supportive team to create a safe, enriching environment. Use your patience and expertise to help manage and de-escalate challenging behaviour, fostering trust and understanding. What We're Looking For: Creativity and resilience in planning and delivering activities that inspire engagement. Enthusiasm, empathy, and the ability to inspire and connect with children. Strong organisational skills and creativity. Experience working with children and young people, especially those with complex needs. Strong problem-solving, communication, and teamwork skills. As an officer of Sheffield City Council you will adhere to and exceed the standards outlined in the Code of Conduct. Sheffield City Council requires that new staff in our service undergo an enhanced DBS check along with other safeguarding checks.  Be part of something meaningful and make a real impact! To apply or learn more, contact Claire Taylor, Head of Learning on 0114 2621160 to discuss this exciting opportunity. We also welcome and encourage pre-booked visits. Applicants must be over 23 years of age to work at Aldine House. We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. Read Less
  • Customer Service Advisor  

    - Sheffield
    An exciting opportunity has arisen to join our diverse and friendly Ci... Read More
    An exciting opportunity has arisen to join our diverse and friendly Citywide Rehousing Service. Customer Services and customers having access to services and advice is at the heart of Sheffield City Council’s interface with citizens and we are looking for enthusiastic individuals who are committed to providing an excellent customer-focussed service for the people of Sheffield.CustomerServices Assistants deal with a wide variety of council enquiries over the telephone, face to face, online and also via IT systems. You need to be able to respond effectively, efficiently and in a timely manner, to a wide range of customer enquiries and this involves working closely with other teams within the Council and our partners. You must have excellent written and verbal communication and listening skills and a good level of numeracy. A customer focussed approach to your work is essential. As you will be required as a regular and intrinsic part of your role, to speak to members of the public in English, you must be able to converse at ease with customers and provide advice in accurate spoken English. Previous experience of working with customers face to face and IT systems is prefered, but not essential. You may be required to work from various city centre sites to meet the needs of the service. Our service is operational between the hours of 8.30am through to 5.30pm, Monday to Friday.  The position is temporary until April 2026, the council has generous holiday entitlement, and the starting salary is £25,583 per year for a full-time post. A full-time member of staff receives a minimum of 25 days annual leave per year (rising to 30 days after 5 years’ service with the Council). Part-time leave is worked out pro-rata based on this. We encourage informal enquiries. For more information, please email We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. Read Less
  • Project Support Officer  

    - Sheffield
    We are looking for an experienced Project Support Officer with a drive... Read More
    We are looking for an experienced Project Support Officer with a drive and enthusiasm and a willingness to learn to work within a multi-disciplinary team to support project manage complex and innovative areas of work.Sheffield’s Neurodiversity Programme is an ambitious cross sector transformation programme which aims to transform the whole system around how we support neurodiverse children, young people and families, and includes a range of workstreams that will drive change.You will work with the Business Change Manager and a multi-agency team to support a programme of change using project management methodology. This is a fantastic opportunity for someone who has A practical working knowledge of project management and change methods and tools. Excellent communication skills and ability to work proactively Experience and ability to use data and present information You will be working in fast paced project team that will engage proactively with practitioners and specialists in education, care, health, and the voluntary sector to: Test and learn from innovative and new ways of working as a system to support children and families Develop evidence-based proposals for new models Manage the implementation through project and change lifecycle methodology Do you have the skills and experience to support project management and change? Can you work effectively across sectors and organisation to bring about collective change? Do you have the passion and enthusiasm for creating meaningful change that will support children with SEND in our city? For an informal discussion about the post please contact – Interviews w/c 5th January 2026 We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. Read Less
  • Customer Voice Analyst  

    - Sheffield
    We are on the lookout for a proactive and analytical Customer Voice An... Read More
    We are on the lookout for a proactive and analytical Customer Voice Analyst to join our team, playing a key role in developing our Customer Voice function through digital solutions and innovative strategies. This position provides a unique opportunity to shape how we transform customer feedback into actionable insights, shaping how welisten to, design for, and deliver services for our community. As a Customer Voice Analyst, you will leverage the potential of both quantitative and qualitative data, as well as new AI-driven feedback systems, to elevate the quality and responsiveness of our customer service. You will be pivotal in implementing effective feedback mechanisms, ensuring customer insights are translated into enhancements that boost satisfaction. You should be confident in using and applying Microsoft’s business analytics tool, Power BI to provide analysis and visualisation of key data.We are seeking someone with excellent analytical skills, capable of interpreting datasets to inform decision-making and strategy development. A minimum of an NVQ Level 5 in a related field or significant experience in improving customer journeys is desirable. You should be a skilled communicator ready to challenge current practices constructively and articulate potential future opportunities. This role invites you to be a bridge between customers and service leaders, encouraging meaningful dialogue and fostering continuous improvement. You should be able to carry out engagement face to face, facilitate workshops and research activities. You should have knowledge of behavioral insights practice and human centered design, good journey mapping skills and understand the foundations of good customer experience. Your collaboration with Service Leads will help instill a culture of innovation and exceptional service across all customer interactions within the council. Building strong and respectful relationships throughout the council is crucial, ensuring services are held accountable when responding to feedback. You will support the deployment of AI-powered feedback systems and contribute to developing predictive analytics to anticipate customer needs, thereby offering proactive solutions to enhance the customer journey. If you are passionate about driving positive customer outcomes and shaping service excellence, we welcome your application to join our dynamic team. For more information, please contact Corleen Bygraves-Paul (Customer Experience Lead) by We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. Read Less
  • Teacher  

    - Sheffield
    Are you passionate about making a positive impact on young people’s li... Read More
    Are you passionate about making a positive impact on young people’s lives?Aldine House, a Secure Children's Home in Sheffield, is seeking an empathetic and resilient art teacher to support and inspire young people in our care. We are looking for talented and motivated teachers to join an expanding team, delivering lessons to young people from 10 to 18 years old.Aldine House is licensed to provide care and education for up to ten young people, many with significant challenges. We provide a nurturing and secure environment where every young person can grow and thrive. Working in a collaborative and supportive setting, your role will be central to shaping, and in many cases, redirecting future lives. Your Role Will Include: Designing creative and educational activities tailored to our young people's interests, age and needs. To contribute to the planning, implementation, and delivery of an appropriate differentiated curriculum for all young people, and to support a designated curriculum area as appropriate. To deliver creative lessons that are adapted to each young person’s identified needs, Key Stage and level of engagement. To provide a role model and where appropriate act as in loco parentis to our young people. To contribute to raising standards of student achievement. To monitor and assess young people’s progress both formally through regular assessment and informally through professional discussions to improve their quality of learning and personal growth. To undertake the professional duties and responsibilities of a teacher, as set out in the current School Teachers’ Pay and Conditions document. Candidates Will Have: Creativity and resilience. Enthusiasm, empathy, and the ability to inspire. Excellent subject knowledge and the confidence to be flexible in meeting needs. Strong organisational skills. Experience of working with young people, especially those with complex needs. Strong problem-solving, communication, and teamwork skills. A good sense of humour, emotional maturity. As an officer of Sheffield City Council you will adhere to and exceed the standards outlined in the Code of Conduct. Sheffield City Council requires that new staff in our service undergo an enhanced DBS check along with other safeguarding checks.  Working in our context is unique and can at times be challenging and frustrating. However, our team have a strong work ethos, are experienced in a range of educational contexts and are committed to developing the young people in their care. The successful candidate will be part of something meaningful and make a real impact! We welcome and strongly encourage pre-booked visits. To apply or learn more, contact Claire Taylor, Head of Learning on . Applicants must be over 23 years of age to work at Aldine House. We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly. Read Less

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