Job DescriptionRole: Senior Service Support Co-Ordinator
Salary: £30,196 - £31,259 per annum + on-call payments of £150 a month once probation has been passed.
Shifts: The shifts can be flexible between 8 and 12 hors, mainly during the day, however you will be expected to drop into the shift patterns to support on both days and nights to support if there is sickness or annual leave.
Location: Northampton, Northamptonshire
Purpose
Homes2Inspire Ltd are part of Shaw Trust Group, a charity which helps to transform the lives of children, care leavers and adults across the UK.
Belinda Ferrison House is a semi-independent accommodation in Northampton for care leavers aged 17 – 25 years, providing care leavers the very best steppingstone to a brighter future.
Belinda Ferrison House has 19 flats for care leavers leaving care, is staffed 24/7, and provides support sessions, workshops and activities to support the transition to independence.
The Senior Service Support Worker will have accountability for the delivery of bespoke services to support care leavers residing in Belinda Ferrison House. The Senior Support Worker will supervise, mentor and guide Service upport Workers and work collaboratively with a multi-agency team.
Main Duties and Responsibilities
1. Leadership and Management
· Provide strong and credible leadership and coaching to the Service Support Co-Ordinators.
· Work with Service Manager and Deputy to help with staff performance, development, and training processes to ensure team competencies and capabilities to meet the business expectations.
· Oversee, and undertake duties, in relation to facilities management, cleaning and maintenance ensuring the service is compliant with wider regulations.
· Ensure that all practices and procedures are aligned to Homes2Inspire commitment to equality and diversity.
· Set measurable objectives for the team aligned to the service delivery model.
· Ensure that staff appraisals and supervisions are conducted regularly in a meaningful and effective manner to identify knowledge and learning needs, development, and opportunities.
· Ensure safeguarding and legislation practices and procedures are practiced by the team.
· Operate with a solution focussed attitude to drive high standards of performance from your team, leading to positive outcomes for care leavers.
· Participate in regular team meetings as required with the service Manager.
· Support the service manager when needed with rota management in order to meet the needs of the contractual requirements within the facility.
· Undertake On-call duties for the service
2. Operational
· Adhering to and producing effective risk assessments in regard to the building and health & safety processes.
· Facilitate the initial induction of care leavers into Belinda Ferrison House at point of arrival ensuring a welcoming and inclusive attitude.
· Collaborate effectively with the Service Manager, Deputy, and Senior Youth mentor, to help the care leavers to transition from semi-independent to independent living.
· Liaise proactively and effectively with other departments and external agencies to ensure that care leavers receive appropriate support, in line with minimum service expectations, and to enable care leavers to increase their independence.
· Read and adhere to support and risk plans for care leavers to determine how Belinda Ferrison House can best respond to meet their needs effectively.
· To work directly with care leavers and to support them to develop independence skills and confidence, measurable using the Outcome Star.
· To effectively record and evidence works completed and any other relevant information regarding an individual young person on the management information system (CHARMS).
· Participate in meetings with the care leavers where necessary to foster a culture of inclusivity, ensuring that the wishes and views of care leavers are heard and actioned.
· Participate in the effective transition and communication between staff which will enable clear and concise shift handovers.
· Collect feedback from care leavers on a regular basis through different mediums to inform opportunities for continuous improvement.
· Respond promptly and appropriately to any concerns raised by the care leavers.
· Plan and Facilitate maintenance and cleaning of the building, ensuring all health and safety requirements, and legislation is adhered to and fulfilled.
· Plan and support flat turnarounds to ensure that new tenants are able to move into Belinda Ferrison in a timely manner, and that the accommodation is to a high standard.
· Deliver workshops and activities centred around needs identified in care leaver’s Local Authority Pathway Plans, Care Plans, and support plans.
· Monitor CCTV and record visitors on site, ensuring that the building and tenants are actively safeguarded.
· Ensure effective transition and communication between staff which will enable clear and concise shift handovers.
3. Quality Assurance and Compliance
· To work collaboratively and in compliance with NCT’s contractual requirements and Ofsted legislation and standards.
· Report any perceived or reported safeguarding issue in line with the organisations policies and procedures.
· Promote a positive health and safety culture to meet and maintain legislation, company and external accreditation standards.
· Build positive relationships with key stakeholders including but not limited to: Northamptonshire County Council, Police, Health Care Teams, Education and Training Providers, Facilities Management Provider, Youth Organisations
· To effectively record information and data on the management information system (CHARMS) in line with policies and procedures and senior management requirements.
· To provide required data and information to inform KPIS to the senior management and Quality Assurance team.
· To ensure robust quality assurance reviews of entries from staff onto CHARMS as and when required through policies and procedures and senior management requirements.
4. Stakeholder Relationships
· Effectively liaise, correspond and work directly with external agencies and care leavers to establish individual strengths and weaknesses, enabling the development of the appropriate key work sessions and assessment tool requirements.
· Work effectively with stakeholders to encourage a collaborative approach and to help foster positive interactions with stakeholders and care leavers.
· Maintain strong links with the Shaw Trust group departments to support care leaver’s progression.
· Create and maintain links with housing associations and housing providers to create opportunities for care leavers to transition into their own residences.
Other reasonable duties as assigned.
Other
1. To undertake any further training as identified in the Shaw Trust and Homes2inspire review procedures.
2. Ensure that safe working practices are followed in respect of COSHH and other Risk Assessment control measures.
3. Employees must comply with the provisions of ‘The Health and Safety at Work Act 1974’ and must take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts of omissions whilst at work. Employees are also required to co-operate with their employer to enable them to perform or comply with any statutory provisions. The Trust’s efforts to promote a safe and healthy working environment can only succeed with the full co-operation of its employees.
4. To understand, comply with and promote Shaw Trust’s and Homes2inspire safeguarding policy and procedures. It is the responsibility of all employees to make the working environment safe and secure for all. Everyone must adhere to the 5 Rs in relation to possible abuse: Recognition, Response, Reporting, Recording and Referral. The Trust can only ensure its dedication to the protection of vulnerable people with the full cooperation of its employees.
5. The Trust has an Equality and Diversity Policy and it is the responsibility of all staff to comply with this. The key responsibilities for staff under this Policy are set out in the Trust Code of Conduct.
6. To maintain the confidentiality about clients, staff and other Trust business. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must meet the requirements of the Data Protection Act at all times.
7. Be aware of, promote and implement Shaw Trust’s Quality and Information Security Management Systems.
8. To report to line manager, or other appropriate person, in the event of awareness of bad practice.
9. Recycle and manage energy within your environment.
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